Goodwill Corporate Office Headquarters

Goodwill Corporate Office Headquarters

Goodwill Industries International, Inc.

15810 Indianola Dr.

Rockville, MD 20855 USA

Corporate Phone Number: 1-301-530-6500

Fax Number: 1-301-530-1516

Customer Service Number: 1-800-466-39455

Email: contactus@goodwill.org

 

  • STOP GIVING TO GOODWILL! They hire criminals they all steal. We give to Goodwill to help the poor and they are getting rich off donations and you should hear how they talk to the employees . Now they want to put donations on eBay

  • PS4 CONSOLE JUNK-CUSTOMER SERVICE FAILED! You ARE selling junk. All it takes is an effort to look at the console on a monitor to see if the video output works. All it takes is eyes, to see if the console powers to a solid white light. This is a wake-up call, to remind you that you’re selling as “FOR PROFIT” when listing these items, NOT NON-PROFIT. When taxes are applied, like in these listings, you’re selling to the public with a fiduciary duty to list WHATS WRONG!

    TEST CONSOLES!

    CONSUMER ON shopgoodwill.com

  • First, I’m a patron, but this is NOT repairable its DAMAGED, BIG DIFFERENCE. Parts smell like death, 30 seconds white light but not video means HDMI HOWEVER, SOMEONE ALREADY DAMAGE THE MOTHERBOARD BEYOND REPAIR! NO PARTS, NOT REPAIRABLE- ANY TECH WORTH THEIR SALT WILL TELL YOU THIS IS TRASH- STRAIGHT INTO THE GARBAGE BAG!

    FOUR HOURS & FOUR CANS OF LYSOL LATER & STILL CAN’T GET THE STINK OUT OF MY HOUSE!

    Action
    Subject
    Sony PlayStation 4 (PS4) Console
    TRASH
    Seller name/ID
    Goodwill Industries of San Diego County
    Item # 137353132

  • Seller: Goodwill of Greater Washington D.C.
    Order #33509794,Your payment was received 11/09/2021 07:10:18 pm PT
    Your Stripe confirmation number is: ch_3Ju7CWJjZWhNnv5o1La5k96a,
    Purchase was made on 11/09/2012, The item has not been shipped is there a problem ? can you please resolve. customer service ticket id # 4547126. no one is responding. online shipping is horrendous

  • I saw that you put up these black boxes in the stores in Wisconsin that sprays out a very toxic overpowering smell. The one store in Grafton, WI is so bad that it hits you in the face as soon as the door open. It really has become unpleasant shopping there (and it is my favorite store). Is there anything that can be done about this? I'm sure the people that work there will have health problems later on.

  • I had to wlquit shopping there. They are so lazy that they sort by color and all the sizes are mixed together. I dont have tome to do their job when im shopping.

  • The first response above I think hit the nail on the head. I've known many Goodwill employees over the years who have said they are treated like absolute garbage. I've known managers who have left due to the way they're treated,

    I was speaking to an employee just the other week who had to reach not only one quota as in things that he put out in the store but then it went up again and again he was really stressed about it. I called somebody pretty high up at Goodwill yesterday and they haven't even bothered to respond to my complaint about how I was treated by an employee not once but twice now. I called up a district manager earlier on today and that person didn't bother calling me back either.

    Again like the person said above they get everything for free to begin with and some of the prices they charge is absolutely disgusting.

  • For a company that uses help from disabled people, your stores now deny medically disabled people, people who can NOT wear masks, from shopping. How ironic. I was brainwashed into thinking that buying used was better because it will help the enviornment but it appears you don't like either the medically disabled or the environment. What a shame.

  • My wife and I went shopping at the Goodwill in Mandeville La. on Highway 22 on Oct.14 2020. I have never seen a manager act the way this woman acted. She was nasty and rude to employees and customers. My wife had a pair of workout pants at the register with the yellow tag, the manager said that the tag was missing and that she had just priced and put the pants out. My wife asked what is the price and she she tells my wife that the pants were $30. Then she told my wife that they would have to be retagged and she could not buy the pants until the next day. Apparently you don't care about the yelp reviews that this store is receiving. READ THEM!!

  • I was shopping at the goodwill on university parkway in winston Salem nc when i returned to my car the manager had picked up nasty trash that someone else had throw in your parking lot that was beside my car on the ground and put it in a bag and tied it to my 38 thousand dollar car door it was all over the side of my car when i untied the bag from my door and seen the scratches and that nasty stuff on my door i dropped the bag it had nasty stuff on the bag which got on my hand your manager came out and picked it up i asked her if she had tied it to my car and she looked at me and walked away i asked her a second time did you tie that nasty trash to my car door and she went in the building i open the door and her and 3 men was standing there i told her i was calling corporate on her that that was not my trash she was sooo rude to me i shop at 4 of your goodwills from mt airy to winston and even the one in elkin and i have never been treated like that from no one i told her that all she had to do was look at your camera's and she would have knew that that was not my trash and for a manager of your store to do something like this to my car or anyone else's car should never be in a manager position if i was a supervisor where i work and if i saw one of my employees even think about doing something like this i would fire them on the spot Sincerely a very upset customer

  • Don't just leave comments here, contact the local and national TV news.
    Contact the Attorney General's Consumer Affairs Office and the Better Business Burean in your State.

  • first of all i live in Kingman,Arizona and the Kingman Goodwill store Manager told me and my father that when thing come in from donations they never check to see if they work we keep getting broken and not working things from this store in Kingman when asked if they check things the reply was no so when some one buys something and its broken or does not work and they take it back the manager said he just puts it back on the shelf and sells it to someone else broken now im giving you 7 days to respond then i will take this to the NEWS and they will find out why you have incompetent people for managers that cant even plug a clock or a lamp or a stereo just to see if it works i could run your store better then the managers you have working there now at least i would not RIPPOFF the people like him we know that some things wont be in the work like brand new but to be broken take it back and then the manager just puts it back on the shelf and sells it to another person and it dont work because the manager is not smart enough to plug it in or put a battery in it ////so like i said either you teach the people to do it and check the products you sell or hire me and you will never have another complaint at this store again

  • The high desert has bitter winters. I witnessed a homeless woman come & humbled herself to ask for a blanket to held ward off the bitter cold last winter. The guy she asked went to they're work room & took quite a long while to find just a blanket. Upon his return & NO BLANKET ON HAND I WAS SO APPALLED & DISGUSTED THAT THIS POOR SOUL WAS TURNED AWAY EMPTY HANDED!!!!! BOTH EMBARRASSMENT & DISAPPOINTMENT ON THIS WOMAN'S FACE WAS HURTFUL TO SEE!!!! I THANK THE GOOD LORD HE ALLOWED ME TO WITNESS WHAT YOUR SO CALLED goodwill IS TRULY ABOUT & that I was able to meet her need of not just 1 as she had asked for, but 2 blankets to hopefully help keep worm.
    HOW DARE YOU PEOPLE TURN DOWN THE POOR & NEEDY!!!! HOW DO YOU ALL SLEEP AT NIGHT KNOWING YOU DO THIS!!!!
    WITHOUT OUR FREE DONATIONS YOUR SO CALLED GOODWILL SHOP WOULD NOT HAVE EVER EXISTED & MUCH LESS, HAVE SURVIVED!!!! YOUR ALL A GREEDY LOT & MONEY IS YOUR god!!!!

    YOU OUGHT TO DELETE YOUR SO CALLED WORD OF PROMISES…

    THIS IS YOUR PROMISE OF SERVITUDE THAT YOU PRIDEFULLY DISPLAY ON ONLINE: Together, we are the face of Goodwill. (NOT ALWAYS TRUE) Every time you donate, shop or use our services, you help Transform Lives (EXCEPT THE DOWN & OUT) Through the Power of Work.

    Our Mission:
    Since 1916, Goodwill Southern California’s mission has been to Transform Lives Through the Power of Work. We serve individuals with disabilities and disadvantages (REALLY HOW ABOUT THE HOMLESS), as well as businesses, by providing education, training, work experience and job placement services.

    Our Values:
    Respect: We treat everyone with respect, compassion ( BUT NOT THE HOMLESS) and inclusion, honoring their contributions (AGAIN NOT FOR THE HOMLESS) and differences.

    Excellence: We pursue a vision of excellence (WHAT EXECELLENCE!!!!!) and continuous improvement to better the lives of those (WHO SUPPORT US ONLY) we serve.

    Integrity: We conduct our business with integrity, accountability and concern for the environment. (WHAT A BARREL OF LIES!!!)

    Service: We serve, empower and advocate for our clients and each other. (BUT TURN AWAY THE HOMELESS, SO WHERE IS THIS SO CALLED EMPOWERMENT?)

  • I bought a battery operated clock at the Goodwill in Blair, Nebraska. I got it home and put batteries in it and it didn't work. I brought it back the very next day, along with the receipt. They refused to take it back. I was told that it was an electronic and that they have a sign posted on the door that they don't take back electronics. I didn't see any such sign. This is theft. They sold me a clock that didn't work, and refuse to make good on it, even though I brought it back the very next day, along with the receipt. It isn't as though I could test it in the store since I don't carry a battery around with me when I go shopping at goodwill. They get this stuff for free, and sell it to poor people like me. I won't be shopping there again for as long as I live, and everyone that I have told about this so far has said they will not shop there nor donate to them again. There is no goodwill in goodwill industries.

  • Goodwill is the worst place I have ever worked the manager in training should never get his own store he is a lazy,biased, lieing, piece of crap, he also where's a cross around his neck that at first I thought was cool but it's not going to save him from burning in hell

  • my husband took a t.v. (the older style, but works great) to a donation trailer on Saturday, Arpil 1st at the location on 57th street inSpokane, Wa at approximately 10am. he parked close to the truck so the employee did not have to go far to unload it. this employees first complaint was that he parked so close to the trailer (my husband explained the reason) and his next complaint was "are you going to pay for the hernia I get from unloading that, because goodwill sure won't". very rude employee!

  • Anonymous said…
    I was in the Groton Ct. store last night, a store I go into at least 5 times a week, the new manager there (Kelly)over prices, but sometimes I've gotten some great items at a reasonable price, here's my issue, last night I dug 2 vases out of a bin that were both priced $1.99 each, as I procede to walk around the sore looking for my husband another employee said to me, nice vases you found, whats the maker on them, I replied I couldn't read it because its faded, but I like them they're pretty at that moment the manager (Kelly) happened upon our conversation and said, "yes, those just were put out today $3,99 right? I said, no, they're $1.99 each, her reply was.. no, no, I disitcley remember pricing those at $3,99, I replied, no, you couldn't have, I just took them out of the new bin just pushed out here, she then she grabbed them out of my hands to "go re price" them, even after I requested she look at her video camera to see that I hadn't changed the price as she was accusing me of doing, she took them to the back of the store, never to return, I had to ask someone to get her, she then came back and said, now you want them?, very sarcastically, I replied, yes, I'll use a 25% coupon I acquired (from spending so much money there) and bought the vases, today, the very next day, I'm banned from the Goodwill stores, with the allegation that supposedly for 2 months I've been changing price tags on goods. Now I have shopped and bought many items in that store in the last 2 months, yet the day after I have this altercation with this manager and let her know Id be contacting corporate about her manager ethics, a police office is sent to my employment and business to let me know 'I'm banned' not only was her behavior that night out of line, my address of home is listed on my Goodwill card, yet she insisted the police officer go to my business. place of employment, (which by the way isn't at all listed on my card, this manager had knowledge of it, because of my frequent shopping,(our business is right down the street from this goodwill)I believe she insisted the officer go to my employment in a attempt to harass, embarrass me in front of any customers there in retaliation for me telling her Id be in touch with corporate to put a complaint about her not just for her poor manger ethics also for her poor manager skills, the place is dirty, unorganized, not handicap accessible, bins blocking the isles, the toy isle is never cleaned, the bathrooms stink and are filthy, They bring out bin after bin even though some still out there have not been put away and have been left out there for days or weeks They stack the plastic bins on tables in the furniture department for customers to rummage through, shouldn't these be organized and put on shelves? On many occasions I have found broken glass items in the bin, just down right dirty, untidy and laziness. I did ask the officer if there was proof of her accusations and was told Its a trespassing issue, no charges are being filed, of course no charges are being filed, her claims of price changing (for 2 months) were unsubstantiated and false, (so they let me shop 5 to 6 times a week in there for the last 2 months, knowing I changed prices…?? That's absurd and I think NOT.. This is what happens when you give too much power to a person that can't admit when she is wrong, has disregard for customers and thinks she's above the law. She's a terrible manager, her harassment of sending an officer to my place of employment was to cover her behind when I said Id be contacting Corporate about her ethics and the way she manages the store. Not to mention harassment, defamation of character and illegal, I'm sure. I certainly will persue any legal rights I have on this issue.

  • I was in the Groton Ct. store last night, a store I go into at least 5 times a week, the new manager there (Kelly)over prices, but sometimes I've gotten some great items at a reasonable price, here's my issue, last night I dug 2 vases out of a bin that were both priced $1.99 each, as I procede to walk around the sore looking for my husband another employee said to me, nice vases you found, whats the maker on them, I replied I couldn't read it because its faded, but I like them they're pretty at that moment the manager (Kelly) happened upon our conversation and said, "yes, those just were put out today $3,99 right? I said, no, they're $1.99 each, her reply was.. no, no, I disitcley remember pricing those at $3,99, I replied, no, you couldn't have, I just took them out of the new bin just pushed out here, she then she grabbed them out of my hands to "go re price" them, even after I requested she look at her video camera to see that I hadn't changed the price as she was accusing me of doing, she took them to the back of the store, never to return, I had to ask someone to get her, she then came back and said, now you want them?, very sarcastically, I replied, yes, I'll use a 25% coupon I acquired (from spending so much money there) and bought the vases, today, the very next day, I'm banned from the Goodwill stores, with the allegation that supposedly for 2 months I've been changing price tags on goods. Now I have shopped and bought many items in that store in the last 2 months, yet the day after I have this altercation with this manager and let her know Id be contacting corporate about her manager ethics, a police office is sent to my employment and business to let me know 'I'm banned' not only was her behavior that night out of line, my address of home is listed on my Goodwill card, yet she insisted the police officer go to my business. place of employment, (which by the way isn't at all listed on my card, this manager had knowledge of it, because of my frequent shopping,(our business is right down the street from this goodwill)I believe she insisted the officer go to my employment in a attempt to harass, embarrass me in front of any customers there in retaliation for me telling her Id be in touch with corporate to put a complaint about her not just for her poor manger ethics also for her poor manager skills, the place is dirty, unorganized, not handicap accessible, bins blocking the isles, the toy isle is never cleaned, the bathrooms stink and are filthy, They bring out bin after bin even though some still out there have not been put away and have been left out there for days or weeks They stack the plastic bins on tables in the furniture department for customers to rummage through, shouldn't these be organized and put on shelves? On many occasions I have found broken glass items in the bin, just down right dirty, untidy and laziness. I did ask the officer if there was proof of her accusations and was told Its a trespassing issue, no charges are being filed, of course no charges are being filed, her claims of price changing (for 2 months) were unsubstantiated and false, (so they let me shop 5 to 6 times a week in there for the last 2 months, knowing I changed prices…?? That's absurd and I think NOT.. This is what happens when you give too much power to a person that can't admit when she is wrong, has disregard for customers and thinks she's above the law. She's a terrible manager, her harassment of sending an officer to my place of employment was to cover her behind when I said Id be contacting Corporate about her ethics and the way she manages the store. Not to mention harassment, defamation of character and illegal, I'm sure. I certainly will persue any legal rights I have on this issue.

  • They treat you as they treat their employees with total disregard officers and managment do not care they get everything free and it is all about profit not people.they fire people for no or some small infraction no unemployment pto time lost they are all lies and corporate greed thier non profet status should be revocked.

  • I donated clothes and furniture back in December 2015 and was given a 20 percent off coupon when I told him it was expired he crossed out the date and wrote a number on it. I went to goodwill today to use that coupon and the cashier told me I had to use it at the store where I gave the donation when I told it was this store she told me it was expired and they wouldn't take it. She called the manager on duty who also said the same thing I left the clothes on the counter and the cashier was laughing as I was leaving. WILL NOT RETURN OR DONATE TO GOODWILL EVER AGAIN.

  • The stores across the mid Michigan area are out of control. The prices are ridiculous and so are the people that work there. Dewitt MI Lansing MI Mount Pleasant MI Mason MI are stores that I used to frequently shopped until the last 6 months. The store in Dewitt: Prices OUT OF CONTROL I can buy brand new items for cheaper then what this store sells them for. Not to mention I was told by a cashier today that I couldn't make my purchase because he didn't have change for 100$ when I spend almost 50$ in there, this will be the last time I shop goodwill! Store in Mason: I literately watched a sales associate walk up to a rack that was just brought to the floor take all the Victoria Secrets stuff off the rack then shove it under her cashier counter. She did this right in front of me and other customer's. I have been treated terribly more then once at these locations and I used to spend a lot of money in these stores I Have taken my business to Salvation Army, there employees might not be the nicest but at least their prices are under control along with their staff.

  • I went into Goodwill yesterday and purchased a few items well the first time what items that I did not purchase are on my bill because people are stealing Goodwill in Lavale Maryland on National Highway.. 5 dollars and that's just from me I don't know how to get ahold of somebody because the phones are ridiculous so if that's $5 from me how many how much from other people I tried to speak to a manager and she doesn't know when she'll be back I am in there with my child so I guess since I wasn't paying attention she thought I was an easy target go to steal from a single mom is just appalling these people can live with themselves THEIVES

  • I would like to filed a complaint about incident that took place on Saturday February 6th at store number 22 (1211 Alverser Drive Midlothian, Va 23113 (Store Manager Mike.
    During the time of my visit, I over hear two of the employees (Jocelyn and Mercedes) talking about one of the coworkers (Chris) of how he was working inside of the store. I am not sure if Jocelyn was the supervisor on duty but she had a very terrible attitude toward the customers inside of the store. She pushing the cart around store without saying excuse me, poor customer service. It looks like she was picking on Chris making him do a lot more of work then the other employees in store. This store doesn’t show any team player especially Jocelyn. This store needs more training on customer service. If she is the team leader, she needs more training too. No one should has to work in a drama environment. This store needs some actions..

  • I was a customer of Goodwill for many years. The management of the Goodwill Outlet Store in Salem, Virginia accused me of a criminal act. I have emailed three different people at Goodwill Industries in an effort to resolve this issue and have received no response. I do not believe that Goodwill appreciates it's customers. My family and friends no longer shop at ANY Goodwill stores nor do we donate goods to them. Most areas of the country have Salvation Army and YMCA Thrift Shops. If you enjoy shopping at thrift stores I would suggest these as an alternative.

    • The same thing happened to me, If you question a managers ethics, you get accused of an illegal activity, if you threaten to report her to corporate , she bans you from goodwill, she got the jump on me and banned me the very next day after a altercation about her ethics the night before, will corporate do anything to punish her for her false claims, probably not, but it was worth reporting her for terrible manager skills and lies, defamation of character and harassment .. I say go to the top, past corporate, to the CEO, all the way to the top until someone listens and the matter is looked at, proven and your able to see the proof, some kind of a hearing to dispute the allegations, dispute being banned on just some ignorant managers word!!!!!!!

  • So I was at Goodwill Montebello, CA making a donation the employee that works there comes out and starts getting the boxes that are there and throwing them toward the door. What a waste, you donate things only to find out that they just got thrown across the lot. The contents of the boxes are probably now broken. Need to stop donating here. Not to mention that this store sells knock off handbags which is illegal. The price on these handbags are outrageous they run $100 and up. They sell way to many knock offs for them to have been donated, these are bought by the owners.

  • I went to the Goodwill on Yelm Highway here in Olympia, WA on September 6th 2015 to buy my children some school clothes cause I am a single mom and can't afford much. I work later in the evening so by the time we got there the dressing rooms were closed. I bought our selections and went home. My kids tried on the clothes and three items didn't fit so I set them aside for a return. On September 18th 2015 I had some extra time so I took the clothes that had the tags still on them and I had my receipt. They wouldn't give me store credit cause I went past the seven day return policy. Seriously!? They get there merchandise for free and I just wanted to exchange for other clothes. I don't understand why customer service is so horrible now. They could have made an exception to accommodate (me) the customer. All I can say is lesson learned. Goodwill is not as should be and they should be boycotted.

  • I will agree with most of these persons complaints. Some strange things are going on at Goodwill stores. Maybe you should check some of your employees without the knowing, and or should i say some of your stores. I believe the best items are not being available for the public. I go often and have really been paying attention. This one store is selling items at an outrageous price. I asked one worker there and she said the girls there had went together and bought some stuff to sell in the store to help out. Well who are they helping out, their own pockets. Check some stores around the north-western part of wv. you will be shocked.

  • Who decided to change the rewards card to an app only system? I don't have a fancy phone nor do I intend to upgrade my phone just so I can shop at Goodwill. Could you possibly add a way to enter the order number on a personal computer? Even people that don't have computers can at least go to the library and enter their order number.
    Last year the Goodwill Store in Savannah GA on Sallie Mood Drive decided to no longer separate the clothes by sizes, just by color. Today I went to the Goodwill in Pooler GA and they have done the same thing. I can't spend all day going through every article of clothing in either of these stores. Who goes into any store and shops by color? Everyone I know finds there size and THEN decides what color and style they want to buy. These are very poor decisions and I will NOT waste my time in either of these store just to locate my size.

  • You need to check out your store in Orangeburg SC there is a lot of stealing going on by the manager..

  • I am FURIOUS! I just left the Goodwill on 3516 Shelby Ray Court Charleston, SC. Me and my two kids were in the kids area going through the clothes. I told my daughter they need to get over here and clean up this area. Five minutes later a male employee came through snatching clothes off the floor from under the racks, almost knocking me over. I told my son to help the man pick up the clothes. Moments later, I saw the male employee go up to the counter, gets on the intercom and said 'who ever is over there in the children's department putting clothes on the floor needs to stop. I heard the female behind the counter laugh. I then went to the counter and asked the young lady 'where was the Manager?' The young lady replied that was him on the intercom. I asked her what was his name she said 'Lee". Then I asked for his Boss, she then said 'she is gone for the day, here name is Shaletta and she will be here in the morning. Lee then said, that's right call her. I donate to much to this Goodwill to be treated like this and I purchase items as well. That was an insult for Lee to get on the intercom and say that, when the kid's area was already in a mess. I will contact Shaletta in the morning. I have been in retail as a manager, Lee would have been terminated….

  • I am FURIOUS! I just left the Goodwill on 3516 Shelby Ray Court Charleston, SC. Me and my two kids were in the kids area going through the clothes. I told my daughter they need to get over here and clean up this area. Five minutes later a male employee came through snatching clothes off the floor from under the racks, almost knocking me over. I told my son to help the man pick up the clothes. Moments later, I saw the male employee go up to the counter, gets on the intercom and said 'who ever is over there in the children's department putting clothes on the floor needs to stop. I heard the female behind the counter laugh. I then went to the counter and asked the young lady 'where was the Manager?' The young lady replied that was him on the intercom. I asked her what was his name she said 'Lee". Then I asked for his Boss, she then said 'she is gone for the day, here name is Shaletta and she will be here in the morning. Lee then said, that's right call her. I donate to much to this Goodwill to be treated like this and I purchase items as well. That was an insult for Lee to get on the intercom and say that, when the kid's area was already in a mess. I will contact Shaletta in the morning. I have been in retail as a manager, Lee would have been terminated….

  • Goodwill Miami, FL. I purchased an item after being told that the item wasn't the amount of stuff I requested. After being refused to get my money back. The item is a pallet of jeans when I was told 1000 jeans there is no way for me to pick that amount up. I need help and advertisement needs to be address at this store.

  • Goodwill 8 Joyce St, New Rochelle NY. I as well as many customers have stopped shopping there. People shop at thrift stores for a good deal and affordable clothing and home items. The manager, Elly, prices as though she was pricing for Lord & Taylor. Ripped old coats an jackets at $79.99, chipped mugs 6.99, old stained blouses 14.99, old worn shoes 39.99! Very disappointing.

  • Went to a good will store on kanolehua ave.in hilo hawaii. and I found a blouse that I want it, I tried it on and noticed there was a rip. then I a then I said she got the nervesk the cashier if I could get a discount on it which the price was3.99$. she said no I can't but I said its thorn. she said no I can't do that. I think I speak to a manager she said I am the manager. then I said when are you going to do it are you going to throw it away she said no she's going to put it back on the rack. she was rude because everything is donated people donate to make other people happy by spending less. I'm not going to go back to that store again because goodwill supposed to be helping the public. not being sassy about it. I'm not going to go shopping at that store anymore. their employees seem to forget where they came from. that's why they're working there because there in the first to work program. I think I'll just stick wit Salvation Army.. because Goodwill Industries sell ripped and torn clothes. very sad

  • Goodwill is robbing people making way too much money on donated items ans the new stuff is ridiculous and im not gonna shop there anymore and my friends will follow

    • Yes I agree with you, it's all a donation yet they trying to rob you. so sad. oh yes and my friends will follow also I put out a message to everybody.

  • New store in Hawthorne Calif. is overpriced, For instance $6.00 for a mans shirt dirty with holes in it for $6.00. Purses that are not in good shape at all for $6.00 – $15.00 Very GREEDY company! Remember you get it free. Lost my business for sure.

  • I was ordering a guitar online and the shipping weight was around 10 lbs and the total cost wasn't but 28.00 but the next day they added the shipping weight to 48 lbs after the sale. It came up to a total of almost 50.00. It was an out of state purchase and I called them anyway. I told them that it is a good thing I caught it and what they done is against the law to add shipping weight or purchase fee's after the sell of any item and besides I can buy that cheep guitar at any pawn shop for that price or under. The fellow that done it had the nerve to ask me do I still want it. Now who's the idiot here. BBB should investigate that because how many people across the USA have bought online to later find out they stuck you with an illegal ad on to the shipping of any item and it's on your credit or debit card. Good way to make you pay on overages. It's against the law and has always been.

  • I am from Vero Beach Fl. & have been a reg. customer of goodwill along with my mom for many years.I am disappointed with the goodwill these days. The price raise & your return policy. I returned some items to the store & they told me I couldnt get a credit to come back later that I had to trade it out then.It had been 3 days. I spent 2 hrs. & couldnt find anything. Every time I go to the stores people are complaining. One lady told me she comes in once a week to get her weekly laugh at the pricing. Everyone was complaining at the register when the cashier was asking every customer if they would like to make a donation. One lady told her I am donating now by shopping here. I know you are losing a lot of business as people have told me they were going to start giving their business & donations to other thrift stores as I will do the same. It just sucks that when I buy my husband pants to get them home & they dont fit because a lot of times they have been altered.And not to get a credit to spend later is just NOT right. I buy stuff for my children, grandchildren, brothers, mom, etc. etc. I will now support the Salvation Army & Hospice.

  • your a horrible corporation…. full of hypocracies and lies….please change your name…being Goodwill doesn't really suit you anymore

    • Anonymous said…
      I was in the Groton Ct. store last night, a store I go into at least 5 times a week, the new manager there (Kelly)over prices, but sometimes I've gotten some great items at a reasonable price, here's my issue, last night I dug 2 vases out of a bin that were both priced $1.99 each, as I procede to walk around the sore looking for my husband another employee said to me, nice vases you found, whats the maker on them, I replied I couldn't read it because its faded, but I like them they're pretty at that moment the manager (Kelly) happened upon our conversation and said, "yes, those just were put out today $3,99 right? I said, no, they're $1.99 each, her reply was.. no, no, I disitcley remember pricing those at $3,99, I replied, no, you couldn't have, I just took them out of the new bin just pushed out here, she then she grabbed them out of my hands to "go re price" them, even after I requested she look at her video camera to see that I hadn't changed the price as she was accusing me of doing, she took them to the back of the store, never to return, I had to ask someone to get her, she then came back and said, now you want them?, very sarcastically, I replied, yes, I'll use a 25% coupon I acquired (from spending so much money there) and bought the vases, today, the very next day, I'm banned from the Goodwill stores, with the allegation that supposedly for 2 months I've been changing price tags on goods. Now I have shopped and bought many items in that store in the last 2 months, yet the day after I have this altercation with this manager and let her know Id be contacting corporate about her manager ethics, a police office is sent to my employment and business to let me know 'I'm banned' not only was her behavior that night out of line, my address of home is listed on my Goodwill card, yet she insisted the police officer go to my business. place of employment, (which by the way isn't at all listed on my card, this manager had knowledge of it, because of my frequent shopping,(our business is right down the street from this goodwill)I believe she insisted the officer go to my employment in a attempt to harass, embarrass me in front of any customers there in retaliation for me telling her Id be in touch with corporate to put a complaint about her not just for her poor manger ethics also for her poor manager skills, the place is dirty, unorganized, not handicap accessible, bins blocking the isles, the toy isle is never cleaned, the bathrooms stink and are filthy, They bring out bin after bin even though some still out there have not been put away and have been left out there for days or weeks They stack the plastic bins on tables in the furniture department for customers to rummage through, shouldn't these be organized and put on shelves? On many occasions I have found broken glass items in the bin, just down right dirty, untidy and laziness. I did ask the officer if there was proof of her accusations and was told Its a trespassing issue, no charges are being filed, of course no charges are being filed, her claims of price changing (for 2 months) were unsubstantiated and false, (so they let me shop 5 to 6 times a week in there for the last 2 months, knowing I changed prices…?? That's absurd and I think NOT.. This is what happens when you give too much power to a person that can't admit when she is wrong, has disregard for customers and thinks she's above the law. She's a terrible manager, her harassment of sending an officer to my place of employment was to cover her behind when I said Id be contacting Corporate about her ethics and the way she manages the store. Not to mention harassment, defamation of character and illegal, I'm sure. I certainly will persue any legal rights I have on this issue.

    • Yes I agree with you also Goodwill Industries are getting very greedy of the public. and yet all the donations come from the public. you give them your money it don't fit you can't get your money back. they only will give you store credit for 3 days, it's our money. and when things go wrong like that we are in the right to get our money back. so sad they can keep their stuff I'm not going to go to them anymore and I'm not going to even be giving any donations to them people give to the Salvation Army they're the real ones that help the public out Whitlow and reasonable prices.

    • This is my biggest issue. Often I go to goodwill for clothes for work because I can not often afford the better brands for work. I notice that most of those better items are gone. Where goodwill was once a place where I was able to furnish myself and home on my personal budget, it is now a joke.

      I have found many items priced higher at goodwill than in a store. I am a bargain shopper, and I watch prices everywhere.

      I say we take pictures of all of the ridiculous pricing and upload them all over social media with the hashtag #goodwillshame

  • Goodwill outlet store in north Versailles, pa. goodwill is going through all the good items in the back room and pulling them from the bins for shopgoodwill, people come to these outlet stores for a reason, but when goodwill goes through the bins and pulls anything of value for their online sale, they are screwing the shopper. THROW US A BONE GOODWILL,

    • My friend works at goodwill. she goes through stuff, a lot of times she saids get rid of this. they throw a lot away in these huge dumpsters. l say girl that's not right because its your opinion. lt maybe trash to you but treasure to someone else. she saids its not my policy.

    • The Goodwill's where I live they claim they let their employees buy at their items but I was told some of them don't.One of the Managers apparently keep's all the good things so one of their family members sell's it at a higher price at one of the flea markets.Yet when we the shopper's go it's alot of junk or broken.They take all the good things and keep it for themselves or let family member's take it to resell at higher prices.I stopped shopping at Goodwill's I began shopping at ARC's.

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