Goodwill Corporate Office Headquarters 

Goodwill, New sheets have bugs. Was no good, very rude.

Goodwill, Practices and Overpricing. Employees seem to take all the good items for themselves, leaving customers with low-quality goods. Considering these items are donated, the high prices feel unreasonable. I’ve also heard allegations about a manager in my city taking items for free to give to her sister, who resells them at a flea market. This behavior is unfair to both customers and other employees, who reportedly don’t even receive discounts. It’s disappointing to see such practices, and I recommend supporting other thrift stores instead.

Goodwill, This is just my first point of contact to have light shed on how the Manager, Monique, located at 2661 Highway 6 South, in Houston, Texas, treats her customers and employees. Something must be done with people that Goodwill selects as Managers, that display a nasty and unprofessional attitude such as hers. I had a question regarding the restrooms because it had a sign up stating that it was Out of Order, however the yellow tape was NOT stretched across the door. I was confused and opted to knock lightly on the Employee Lounge door that was already partially propped opened. I peeked in and saw a woman cleaning the tables and I stated “Excuse me Maam, do you work here? She abruptly stopped what she was doing, looked at me with a very disparaging look, and asked in a very disrespectful loud tone “DO YOU NEED HELP WITH SOMETHING” startled at her approach, I replied, “I was trying to see if the restrooms were operable” Her response was “THE RESTROOM IS OUTSIDE!” nothing else, like I was a dog and she was telling me to use it outside, and I stated “Oh, ok, thank you for being so helpful” and her look was mean, I wouldn’t be writing this right now! Her stare was frightening, she looked as if she wanted to really hurt me. I was very appalled at the way she spoke to me, especially being a longtime, consistent patron of Goodwill (look up my name and credit card charges). I was then ready to put the things I had to purchase back and walk out of the store, however, I proceeded to the register with my sister. Monique, the Manager, then came to the front as though she was cleaning and wiping down stuff and as I was talking to the cashier, she proceeded to interrupt the cashier to tell her to do something and as I looked at her and gave her that same look she gave me earlier, she then said to the cashier, go ahead I’ll wait. I stated to her, you really need to learn how to talk to people, which at that point she proceeded to argumentatively go back and forth with me, at the front of the store, in front of customers waiting to purchase their items.

I am so disgusted at how she handled me as a customer and her employee. Being in a Managerial role, where she should be leading by EXAMPLE, IS NOT for her. She should learn and realize that if it weren’t for us customers, there WOULD NOT be a need for her. I am not stopping here because apparently her employees have issues with her as well. I won’t go into detail, but she DID NOT have a name tag on for me to obtain her name. Upper management should really do something with Monique regarding her attitude and managerial skills. Some people just don’t have people skills to deal professionally with the public. She SHOULD NOT interact with customers/employees with such ugliness, as this goes against the Goodwill Industries Values of helping people. Customers as well as employees are people too!

Goodwill, Site down. Terrible all auctions should stop if you can’t bid!!!

Goodwill, I have a complaint about the Rockford Illinois Goodwill store. I and other people I talked to in the store are seeing a change for the first time..The store is not carrying the things it use to carry. It has been like that for a while. Thank you.