The Better Business Bureau, commonly known as BBB, is a nonprofit network that helps consumers research businesses, submit complaints and reviews, report scams and learn about BBB Accreditation. The national coordinating organization for the BBB network is the International Association of Better Business Bureaus, or IABBB.
This page provides the current BBB national headquarters address, explains how to find the correct local BBB phone number, outlines the BBB complaint process, and provides information about ratings, accreditation, scams, business reviews and consumer support.
Important headquarters correction: Older BBB corporate-office listings identify 1411 K Street NW, Washington, DC 20005 as the national headquarters. That address belongs to the local BBB serving Metro Washington DC, Metro Philadelphia and Eastern Pennsylvania. The current national coordinating organization, IABBB, lists 4250 North Fairfax Drive, Suite 600, Arlington, VA 22203.
BBB Corporate Office and National Headquarters
- Organization: International Association of Better Business Bureaus, Inc. (IABBB)
- BBB National Address: 4250 North Fairfax Drive, Suite 600, Arlington, VA 22203, USA
- National Office Status: IABBB states that its staff work remotely
- General National Customer-Service Phone: BBB does not currently publish one general public support number on its IABBB national-office page
- Find Your Local BBB: BBB Local Office Directory
- File a Complaint: BBB Complaint Center
- Report a Scam: BBB Scam Tracker
- BBB FAQs: BBB Frequently Asked Questions
- BBB Ratings Information: How BBB Ratings Work
- BBB Accreditation: BBB Accreditation Standards
- Official Website: BBB.org
Where Is the Better Business Bureau National Headquarters?
The national coordinating organization for the BBB network is the International Association of Better Business Bureaus.
Its current address is:
International Association of Better Business Bureaus
4250 North Fairfax Drive
Suite 600
Arlington, VA 22203
USA
BBB describes IABBB as the network hub for Better Business Bureaus in the United States and Canada. It sets shared standards, supports local BBB organizations and operates BBB.org.
BBB’s official listing also states that IABBB employees work remotely, so consumers should not assume that the Arlington address operates as a walk-in customer-service center.
Is 1411 K Street in Washington, DC the BBB Headquarters?
No. 1411 K Street NW, Washington, DC 20005 is associated with the local BBB serving Metro Washington DC, Metro Philadelphia and Eastern Pennsylvania.
That organization serves consumers and businesses in its regional territory. It is separate from IABBB, the national coordinating organization headquartered in Arlington.
The older CorporateOfficeHeadquarters.com page incorrectly treated the Washington location as the Better Business Bureau’s national corporate headquarters.
People searching for BBB headquarters, Better Business Bureau national headquarters or the BBB corporate office should use the current Arlington IABBB address.
What Is the BBB Phone Number?
BBB does not currently publish one universal nationwide telephone number for all consumer-support needs.
This is because the BBB system is made up of independent local Better Business Bureaus. Your local BBB generally handles:
- Consumer complaints
- Business profiles
- Customer reviews
- BBB Accreditation
- Local business questions
- Complaint follow-up
- Dispute-resolution services
Use the official Find Your Local BBB directory to locate the correct office and its current telephone number.
Is 703-276-0100 Still the Better Business Bureau Phone Number?
703-276-0100 appears in older and third-party listings for the national BBB organization in Arlington.
However, the current official IABBB listing does not publish that number as a general public customer-service or complaint hotline. BBB instead directs consumers to their local BBB or the appropriate online service.
For this reason, this page does not recommend 703-276-0100 as the current national BBB customer-service number.
What Is 202-393-8000?
202-393-8000 has been associated with the Better Business Bureau office at 1411 K Street NW in Washington, DC.
That location is the regional BBB serving Metro Washington DC and portions of surrounding areas. It is not the national BBB headquarters.
Consumers outside that local BBB’s service territory should find their own local office rather than calling a Washington-area number.
How to File a Complaint With the BBB
The easiest way to file a Better Business Bureau complaint is through the official BBB Complaint Center.
BBB’s complaint system asks for information about the business, what happened and what resolution the consumer is seeking.
When preparing a complaint, gather:
- Business name and location
- Purchase or service date
- Amount paid
- Order, invoice or contract information
- A factual description of the problem
- Previous attempts to resolve the issue
- Receipts, contracts, emails or photographs when relevant
- The specific resolution you are requesting
BBB generally forwards an accepted complaint to the business and requests a response. The process is intended to encourage communication and dispute resolution rather than impose a legal ruling.
What Types of Complaints Does BBB Handle?
BBB primarily handles marketplace disputes between consumers or businesses and companies providing goods or services.
BBB may decline complaints involving issues outside its complaint guidelines, such as:
- Employer and employee disputes
- Complaints solely against government agencies
- Cases already resolved through certain court, arbitration or settlement processes
- Requests for criminal prosecution
- Debt collection on behalf of a seller
- Complaints based solely on dissatisfaction with a price
- Buyer’s remorse without another marketplace issue
- Anonymous complaints
Review the current BBB Complaint Acceptance Guidelines before submitting a complaint if you are unsure whether your issue qualifies.
How Do I Contact BBB About a Complaint I Already Filed?
An existing complaint is generally handled by the local BBB assigned to the case.
Consumers should use their BBB account or correspondence associated with the complaint to:
- Review a business response
- Respond to follow-up questions
- Submit additional information when permitted
- Check the complaint status
- Contact the BBB case manager or local office handling the matter
If you do not know which BBB office is handling the case, use the local BBB directory or sign in through BBB.org.
How to Leave a BBB Customer Review
A BBB customer review is different from a complaint.
A review allows a consumer to describe an experience and rate a business when the customer is primarily trying to share feedback rather than seek BBB’s assistance obtaining a resolution.
BBB’s current complaint portal allows users to choose whether they want to:
- File a complaint and seek a resolution
- Leave a customer review
- Report a suspected scam
BBB states that reviews should be based on the reviewer’s own experience and should not include sensitive personal information.
How to Report a Scam to BBB
Consumers who encounter a suspected scam, imposter, fraudulent offer or deceptive scheme can use BBB Scam Tracker.
Scam Tracker accepts information involving matters such as:
- Imposter scams
- Phishing messages
- Fake businesses
- Fraudulent websites
- Suspicious telephone calls
- Fake invoices
- Payment scams
BBB reviews submitted Scam Tracker reports before they are published. Personal contact information supplied by the reporter is not displayed publicly in the Scam Tracker listing.
BBB Is Not a Government Agency
The Better Business Bureau is a nonprofit organization, not a federal, state, provincial or local government agency.
BBB does not have regulatory or law-enforcement authority and cannot impose government fines, revoke business licenses or order a company to pay damages.
Its role includes publishing business information, administering accreditation standards, facilitating marketplace complaints, providing consumer education and helping identify scams.
If a matter involves potential criminal activity, regulatory violations, licensing issues or legal rights, a consumer may also need to contact the appropriate government regulator, law-enforcement agency or qualified professional.
How BBB Ratings Work
BBB assigns letter-grade ratings ranging from A+ to F. A business may also receive an NR, or No Rating, when BBB does not have sufficient information or is reviewing the business’s file.
BBB says its ratings represent its opinion of how a business is likely to interact with customers based on available information.
Factors can include complaint history and how the business responds to marketplace issues.
Customer star reviews are not used to calculate the BBB letter-grade rating.
A BBB rating is also not a guarantee that a company will perform satisfactorily in every transaction. Consumers should consider additional information before making a purchase.
BBB Accreditation and Accreditation Fees
BBB Accreditation is voluntary and is separate from the BBB letter-grade rating.
Businesses seeking accreditation must meet BBB’s standards, which include principles such as:
- Build trust
- Advertise honestly
- Tell the truth
- Be transparent
- Honor promises
- Be responsive
- Safeguard privacy
- Embody integrity
BBB charges fees for accreditation. BBB states that these fees support its marketplace-trust activities.
Paying accreditation dues does not buy a particular BBB rating and does not automatically remove customer complaints.
Can a Business Have an A+ BBB Rating Without Accreditation?
Yes. BBB states that accreditation and ratings are separate.
A business may have an A+ rating without being BBB Accredited, and a company that is not accredited should not automatically be interpreted as a bad business.
Consumers should look at the complete Business Profile, including complaint history, government actions when listed, accreditation status and other available information.
About the Better Business Bureau Network
The first Better Business Bureau was founded in 1912. Today, independent local BBB organizations serve communities throughout the United States and Canada.
The International Association of Better Business Bureaus serves as the coordinating organization for this network.
BBB services include:
- Business Profiles
- BBB ratings
- Customer reviews
- Consumer complaint handling
- BBB Accreditation
- Business ethics standards
- Scam Tracker
- Consumer education
- Dispute-resolution programs
Who Leads the Better Business Bureau National Organization?
Jonathan Liebert is Interim Chief Executive Officer of the International Association of Better Business Bureaus.
IABBB’s current leadership team also includes executives responsible for operations, finance, business development, legal affairs, partnerships and technology.
Rod Davis serves as Chair of the IABBB Board of Directors.
BBB National Programs Is a Separate Organization
Consumers may also encounter the name BBB National Programs. It operates programs such as BBB AUTO LINE and national advertising dispute-resolution programs.
BBB National Programs is affiliated with the broader BBB ecosystem but should not be confused with the International Association of Better Business Bureaus, which operates BBB.org and coordinates the local BBB network.
For ordinary marketplace complaints, reviews and local business questions, consumers should begin through BBB.org and their local Better Business Bureau.
Other Business Review and Consumer Information Platforms
BBB differs from commercial review and search platforms because its services include structured complaint resolution and voluntary business accreditation in addition to customer reviews.
- Yelp Corporate Office — local business listings and customer reviews
- Google Corporate Office — Google Business Profiles, Maps and customer reviews
- Tripadvisor Corporate Office — travel, restaurant and hospitality reviews
BBB Reviews on CorporateOfficeHeadquarters.com
There is currently one visible reader review on this Better Business Bureau CorporateOfficeHeadquarters.com page.
The September 2024 submission comes from a business owner who alleges that BBB published false or defamatory material about the business and declined to remove the material after the company challenged it. The reviewer also says the company did not plan to renew its BBB membership.
This is the reviewer’s description of the dispute and should not be treated as an independently established finding about BBB’s handling of the matter.
Because only one firsthand review is currently visible, there is not enough CorporateOfficeHeadquarters.com feedback to establish a broad positive or negative trend regarding BBB complaint handling, accreditation or customer service.
Frequently Asked Questions
Where is the Better Business Bureau headquarters?
The International Association of Better Business Bureaus, which coordinates the BBB network and operates BBB.org, currently lists its address as 4250 North Fairfax Drive, Suite 600, Arlington, VA 22203.
What is the BBB national headquarters address?
The current national IABBB address is 4250 North Fairfax Drive, Suite 600, Arlington, Virginia 22203.
Is BBB headquartered in Washington, DC?
The national coordinating organization is currently listed in Arlington, Virginia. The 1411 K Street NW address in Washington belongs to the local BBB serving the Washington DC and surrounding regional area.
What is the BBB phone number?
BBB does not currently publish one universal national customer-service number for all consumers. Use the official BBB directory to find the telephone number for the local BBB serving your area.
What is the Better Business Bureau customer-service number?
Customer service is primarily handled through local BBB organizations. Find the appropriate office through BBB.org’s local BBB directory.
Is 703-276-0100 the BBB phone number?
703-276-0100 appears in older and third-party listings associated with the national BBB organization, but the current official IABBB page does not publish it as a general public customer-service number. BBB directs consumers to their local BBB and online resources instead.
What is 202-393-8000?
202-393-8000 has been associated with the local Better Business Bureau office at 1411 K Street NW in Washington, DC. It should not be described as the national BBB headquarters number.
How do I find my local BBB phone number?
Use the official Find Your Local BBB directory at BBB.org. Search by ZIP or postal code to locate the organization serving your area.
How do I file a complaint with BBB?
Use the official BBB complaint form at BBB.org. Provide the business information, describe what occurred and explain the resolution you are seeking.
Can I call national BBB headquarters to file a complaint?
BBB directs consumers to its online complaint system and local BBB organizations rather than a single national complaint telephone number.
Is BBB a government agency?
No. BBB is a nonprofit organization and does not have government regulatory or law-enforcement authority.
Does BBB charge businesses?
BBB charges qualifying businesses fees for voluntary BBB Accreditation. BBB states that accreditation fees support its work and do not purchase a rating or remove complaints.
Does a company have to pay BBB to receive a rating?
No. BBB publishes profiles and ratings for both accredited and non-accredited businesses. Accreditation is voluntary and separate from the letter-grade rating.
Are BBB customer reviews included in the BBB rating?
No. BBB states that customer star reviews are not used when calculating the A+ through F letter grade.
How do I report a scam to BBB?
Use BBB Scam Tracker to submit information about a suspected scam, imposter, phishing attempt, fraudulent business or deceptive offer.
Who is the CEO of BBB?
Jonathan Liebert currently serves as Interim Chief Executive Officer of the International Association of Better Business Bureaus.
Can I walk into the BBB national office in Arlington?
The current IABBB listing states that its staff work remotely. Consumers should use BBB.org or their local BBB rather than assuming that national headquarters provides walk-in customer service.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes headquarters addresses, corporate contacts, complaint resources and firsthand reader reviews. This Better Business Bureau page distinguishes IABBB’s Arlington national address from the local Washington, DC BBB and explains why there is not one national customer-service number for every BBB complaint.
Page Update Note
This Better Business Bureau page was updated on August 19, 2026, to replace the incorrect 1411 K Street national-headquarters listing with the current IABBB address at 4250 North Fairfax Drive in Arlington, clarify that the Washington address belongs to a local BBB, remove 202-393-8000 and 703-276-0100 as national customer-service numbers, add the current local-BBB and online complaint routes, update national leadership, explain BBB ratings and accreditation, add Scam Tracker and complaint-process information, address current headquarters and phone-number search queries, remove the misleading headquarters image and summarize the one visible CorporateOfficeHeadquarters.com review.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with the International Association of Better Business Bureaus, any local Better Business Bureau, BBB National Programs, BBB Wise Giving Alliance or BBB Institute for Marketplace Trust. This page is provided for informational, review, complaint and feedback purposes.
BBB office addresses, leadership, contact methods, complaint procedures, ratings policies and accreditation standards can change. Confirm current information directly through BBB.org or the local BBB responsible for your area.
Better Business Bureau Complaints, Reviews and Feedback
Have you dealt directly with a local Better Business Bureau, IABBB, BBB Accreditation, a BBB complaint case or another BBB service? Share a firsthand review below. Useful feedback may address complaint handling, communication, customer reviews, accreditation, business profiles, ratings or BBB’s response to an issue.
Describe what occurred, approximately when it happened, which BBB office or service you used and how BBB responded. Do not publish complaint IDs, payment information, private business records, home addresses or other sensitive personal information.