The General’s corporate office is in Nashville, Tennessee. This guide provides its current published mailing address, customer-service and claims contacts, and suggested steps for escalating unresolved policy or claim concerns.
Write a review of The General about your experience with policy service or a claim.
Nashville office and customer-service mailing address:
The General
26 Century Blvd, South Tower 100
Nashville, TN 37214
Customer service: 844-328-0306
Claims: 800-280-1466 — new claims can be reported 24/7.
The customer-service number is not identified as a separate corporate switchboard or dedicated complaint line.
Source: The General’s official contact page. Checked September 5, 2026.
On This Page
The General Insurance Contact Information
Choose the department handling your concern. Keep your policy or claim reference available when contacting the company privately.
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Policy or billing assistance | 844-328-0306 | Published customer-service contact. |
| Report or discuss a claim | 800-280-1466 Official claims page |
New-claim reporting and claims assistance. |
| Claims correspondence | Claims@thegeneral.com PO Box 8001 Stevens Point, WI 54481-9820 |
Published claims email and mailing address. Include your claim number on correspondence. |
| General questions or feedback | Official contact form | Send a question or comment. The company asks users not to include sensitive personal information in this form. |
How to Escalate a Complaint to The General
The following are suggested steps, rather than a published company-wide complaint procedure:
- Start with the responsible department. Use customer service for policy or billing concerns. For an existing claim, contact your assigned claims representative.
- Prepare a short timeline. Keep relevant dates, payment records, letters and earlier responses. Identify the specific charge, delay or decision you want reviewed.
- Ask for a clear explanation. Request the basis for the decision and explain the resolution you are seeking, such as a billing correction, status update or further review.
- Request a supervisor. If the first response does not resolve the issue, ask for a customer-service supervisor or claims supervisor, depending on the matter.
- Follow up through the appropriate channel. Reference earlier conversations, retain copies and ask when you should expect the next update. Send claims documents using the claims contacts rather than the general feedback form.
Check the insurer named on your policy declarations and claim correspondence. Include that company name when requesting review so your concern reaches the team responsible for your coverage.
Posting a COH review does not file a claim or submit a complaint to The General. Contact the appropriate department directly for action on your policy or claim.
Frequently Asked Questions
Is claims support available around the clock?
The General accepts new claim reports by phone 24 hours a day, seven days a week. That does not mean an assigned adjuster or every support department is available at all times. See the claims page for reporting options.
Should claims mail go to the Nashville office?
The company publishes a separate claims mailing address in Stevens Point, Wisconsin, shown in the contact table. Follow any specific instructions from your claims representative.
Is The General still owned by American Family Insurance?
No. Sentry announced the completed acquisition of The General from American Family Insurance on January 1, 2025. The announcement stated that The General would maintain its Nashville office.
About The General Insurance
The General’s insurance business traces its history to 1963. It offers auto insurance, including products serving drivers who may have difficulty obtaining coverage through some other insurers. The brand is now part of Sentry following the completed acquisition announced in January 2025.
The insurer issuing a particular policy can vary. Your policy documents identify the company responsible for your coverage.
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Why Trust Corporate Office Headquarters?
We checked The General’s official contact and claims pages and the company’s acquisition announcement on September 5, 2026. Phone numbers were verified against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with The General or Sentry.
Share Your Experience with The General
What happened, which department did you contact and was the issue resolved? Positive and negative experiences with policy service, billing and claims communication are welcome.
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