Zumiez corporate office and home office are located in Lynnwood, Washington. This page provides the current Zumiez headquarters address, corporate phone number, contact options, complaint steps, careers information, company overview, and a place for customers to leave Zumiez reviews and complaints.
Zumiez Inc. is headquartered at 4001 204th Street SW, Lynnwood, WA 98036-6864. The Zumiez corporate office phone number is 425-551-1500. Customers with an order, return, refund, gift card, account, or store concern can call 877-828-6929 or use the company’s official contact form.
- Corporate office and headquarters
- Phone numbers and contact options
- How to escalate a Zumiez complaint
- Online orders and delivery problems
- Returns, refunds, and exchanges
- Zumiez store complaints
- Human Resources and careers
- Company and brand information
- Related corporate office pages
- Zumiez reviews and complaints
- Frequently asked questions
- Leave a Zumiez review
Zumiez Corporate Office and Headquarters Information
- Legal company name: Zumiez Inc.
- Zumiez corporate office address: 4001 204th Street SW, Lynnwood, WA 98036-6864, USA
- Zumiez headquarters phone number: 425-551-1500
- Zumiez Customer Care: 877-828-6929
- Email: help@zumiez.com
- Official website: Zumiez.com
- Official contact form: Contact Zumiez
- Stock symbol: ZUMZ on the Nasdaq Global Select Market
Zumiez Phone Numbers and Contact Options
| Department or issue | Best contact option |
|---|---|
| Corporate and home-office matters | 425-551-1500 |
| Orders, returns, refunds, products, or accounts | 877-828-6929 |
| Email assistance | help@zumiez.com |
| Store-visit complaint | Use the Zumiez contact form and select “Store Visit Experience” |
| Order and self-service help | Zumiez Help Center |
| Local store information | Zumiez Store Locator |
| Jobs and applications | Zumiez Careers |
| Investor information | Zumiez Investor Relations |
Zumiez Customer Care Hours
- Monday–Friday: 6:00 a.m.–5:00 p.m. Pacific Time
- Saturday: 8:00 a.m.–2:00 p.m. Pacific Time
- Sunday: Closed
Zumiez states that it aims to answer emails within one to two business days. Its contact form indicates that responses may take approximately 48 to 72 hours.
The 425-551-1500 number is associated with the Zumiez corporate office. It should not be described as a verified direct Human Resources, order-support, refund, return, gift-card, or store-complaint number.
How to File and Escalate a Zumiez Complaint
Use the contact route that matches where the purchase or problem occurred. In-store complaints should normally begin with the store manager, while online-order problems should begin with Zumiez Customer Care.
- Contact the store or department involved. Ask for the store manager for an in-store concern or call Customer Care for an online-order problem.
- Gather the transaction details. Keep the receipt, order confirmation, product information, shipping record, return tracking, promotional terms, and photographs when relevant.
- Explain the requested resolution. State whether you want a refund, replacement, missing-item investigation, price correction, account adjustment, gift-card review, or written explanation.
- Submit the appropriate contact topic. Zumiez’s form includes options for orders, returns, store visits, website issues, products, gift cards, Stash accounts, and other questions.
- Request a case or reference number. Record the date, representative’s name, complaint details, promised action, and expected response time.
- Ask for supervisory review. Explain what has already been attempted and what remains unresolved.
- Continue through the existing case. Reply to the earlier email or reference the original case instead of opening unrelated requests for the same complaint.
- Use written corporate correspondence when appropriate. Mail copies rather than original receipts or documents, and keep proof of delivery.
What to Include in a Zumiez Complaint
- Whether the purchase was made online or in a store
- Store city, state, and store number when available
- Purchase, delivery, or return date
- Product name, size, color, and quantity
- Price paid and refund expected
- Order, shipment, or return status
- Previous contact attempts and responses
- Photographs of damaged, incorrect, or incomplete merchandise
- The specific resolution requested
Do not post complete order numbers, tracking numbers, gift-card numbers, payment information, account passwords, home addresses, private telephone numbers, personal email addresses, or employee personal information in a public review.
Zumiez Online-Order and Delivery Complaints
Online-order concerns may involve:
- Delayed order processing
- A missing or incomplete shipment
- A package marked delivered but not received
- An incorrect item, size, or color
- Damaged merchandise or packaging
- An order cancellation request
- A promotional code that was not applied
- A refund that has not appeared
Before contacting Zumiez, review the order confirmation and tracking information. Check entrances, mailrooms, parcel lockers, household members, neighbors, and any carrier delivery photograph or note.
Keep the shipping box, packing material, shipping label, and photographs if an item arrives damaged, incorrect, or incomplete. Contact Zumiez Customer Care at 877-828-6929 or help@zumiez.com and request a case number.
Zumiez Returns, Refunds, and Exchanges
Return eligibility can depend on the purchase channel, merchandise condition, product category, receipt, payment method, and current policy.
Before returning an item:
- Review the current instructions in the Zumiez Help Center
- Confirm whether the item can be returned in a store or must be mailed
- Retain the original receipt or order confirmation
- Keep product tags, packaging, and accessories when applicable
- Save the return authorization, drop-off receipt, and tracking number
- Record the items returned and expected refund amount
A refund can involve processing by Zumiez followed by posting time from the bank, card issuer, gift-card system, or payment provider. Keep the return tracking until the complete refund appears.
If the refund amount is incorrect, ask Zumiez to identify each item received, any deductions or return charges, the payment method credited, and the date the refund was processed.
Zumiez Gift-Card and Stash Account Issues
The official contact form includes separate topics for gift cards and The Zumiez Stash.
For a gift-card complaint, retain the purchase receipt, activation information, delivery email, and card details. Do not publish the complete gift-card number, PIN, barcode, or balance.
For a Stash login or account concern, Zumiez asks customers to provide the email addresses and telephone number associated with the account and any error messages received. Submit this information privately through the official contact form.
Zumiez Store Complaints
Contact the store manager first for concerns involving:
- An in-store purchase or return
- Employee or manager conduct
- Pricing or promotional signs
- Store pickup
- Product availability
- Fitting rooms or store conditions
- Accessibility at a specific location
- Lost property
- Store hours
If the manager does not resolve the issue, use the official Zumiez contact form and select Store Visit Experience. Zumiez requests the city and state of the store, date and time of the visit, a description of the situation, and a contact telephone number.
Avoid publicly identifying nonexecutive store employees by full name or posting their schedules, personal contact details, photographs, or social-media profiles.
Zumiez Human Resources, Home-Office Jobs, and Careers
Zumiez does not currently publish the 425-551-1500 corporate number as a dedicated Human Resources telephone line.
Applicants should use the official Zumiez Careers page, which provides separate application routes for:
- Zumiez retail stores
- The Corona, California distribution center
- The Lynnwood, Washington home office
Applicants experiencing login or application problems should follow the instructions on the careers page or contact the hiring manager at the location where they applied.
Current and former employees should use the internal Human Resources, payroll, benefits, ethics, leave, or employment-verification contacts supplied by Zumiez. Customer Care representatives may not have access to confidential employment or payroll records.
About Zumiez Inc.
Zumiez Inc. was formed in Washington State in 1978. The company is a specialty retailer of apparel, footwear, accessories, skateboards, snowboards, equipment, and other hardgoods associated with action sports, streetwear, music, art, and youth culture.
Zumiez operates under three principal retail names:
- Zumiez: Stores and ecommerce operations in the United States and Canada
- Blue Tomato: European action-sports and lifestyle retail operations
- Fast Times: Australian skateboarding and lifestyle retail operations
Zumiez reported 719 stores as of January 31, 2026, including 561 in the United States, 45 in Canada, 85 in Europe, and 28 in Australia.
Zumiez Inc. is an independent publicly traded company. It is listed under the symbol ZUMZ and does not have an outside parent company.
Zumiez Investor and Board Correspondence
Shareholders can review financial reports, SEC filings, press releases, governance materials, and investor contacts through Zumiez Investor Relations.
Zumiez’s governance page states that people seeking to communicate concerns or issues to the company’s board may address correspondence to the Secretary of the Company:
Secretary of the Company
Zumiez Inc.
4001 204th Street SW
Lynnwood, WA 98036
This governance correspondence route should not replace ordinary Customer Care for orders, returns, refunds, gift cards, store visits, or account problems.
Zumiez Competitors and Related Corporate Office Pages
Zumiez competes with youth-fashion, action-sports, footwear, streetwear, skateboarding, snowboarding, and mall-based specialty retailers.
Related CorporateOfficeHeadquarters.com pages include:
Official Zumiez Resources
- Zumiez Official Website
- Zumiez Contact Form
- Zumiez Help Center
- Zumiez Store Locator
- Zumiez Jobs and Careers
- Zumiez Investor Relations
- Zumiez Corporate Governance
Zumiez Reviews and Complaints
Customer experiences can differ based on the store, employee, product, purchase channel, carrier, return method, and department handling the concern.
Useful Zumiez reviews explain:
- Whether the purchase occurred online or in a store
- The store location or type of order involved
- Whether the issue involved delivery, merchandise, pricing, returns, refunds, gift cards, Stash, or employee conduct
- The support route used
- How long Zumiez took to respond
- Whether a case or reference number was provided
- Whether the complaint was resolved
Reader reviews represent individual experiences and should not be interpreted as establishing the performance of every Zumiez store, employee, product, shipment, or transaction.
Frequently Asked Questions About Zumiez
Where is Zumiez headquarters?
Zumiez headquarters is located at 4001 204th Street SW, Lynnwood, WA 98036-6864.
What is the Zumiez corporate office address?
The Zumiez corporate and home-office address is 4001 204th Street SW, Lynnwood, Washington 98036-6864.
What is the Zumiez corporate office phone number?
The Zumiez corporate number is 425-551-1500.
Is the Zumiez home office in Lynnwood?
Yes. Zumiez identifies its home office and principal executive offices in Lynnwood, Washington.
How do I report a problem with a Zumiez store?
Contact the store manager first. If the problem remains unresolved, use the Zumiez contact form, select “Store Visit Experience,” and provide the store location and visit details.
How do I report a problem with a Zumiez online order?
Call 877-828-6929, email help@zumiez.com, or use the official contact form with the order and delivery details.
What are Zumiez Customer Care’s hours?
Zumiez currently lists Monday through Friday from 6:00 a.m. to 5:00 p.m. Pacific Time, Saturday from 8:00 a.m. to 2:00 p.m., and Sunday as closed.
How long does Zumiez take to answer an email?
Zumiez states that it aims to answer emails within one to two business days. Its contact form also advises that replies can take approximately 48 to 72 hours.
How do I contact Zumiez Human Resources?
Zumiez does not publish the corporate number as a dedicated HR line. Applicants should use the official careers page, while employees should use the internal HR contact supplied by Zumiez.
Where can I apply for a Zumiez home-office job?
The Zumiez Careers page includes a separate application route for home-office positions in Lynnwood, Washington.
Is Zumiez publicly traded?
Yes. Zumiez Inc. trades under the symbol ZUMZ on the Nasdaq Global Select Market.
Who owns Zumiez?
Zumiez Inc. is an independent publicly traded company owned by its shareholders. It does not have an outside parent company.
What companies and brands does Zumiez operate?
Zumiez operates under the names Zumiez, Blue Tomato, and Fast Times.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped readers locate corporate addresses, headquarters phone numbers, complaint information, and public company review pages since 2004.
This page uses Zumiez’s current corporate filings, official contact information, Help Center, careers page, store locator, investor-relations materials, and governance information. Corporate details, operating hours, return procedures, store counts, and support routes can change, so confirm important information through Zumiez before mailing merchandise or relying on a deadline.
Disclaimer
CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with, endorsed by, or operated by Zumiez Inc., Blue Tomato, Fast Times, any Zumiez store, product brand, shipping carrier, or payment provider.
CorporateOfficeHeadquarters.com cannot access orders, track packages, cancel purchases, authorize returns, issue refunds, adjust gift cards, restore Stash accounts, make employment decisions, or contact Zumiez on a visitor’s behalf.
Company names and trademarks belong to their respective owners. Reader reviews represent individual opinions and experiences, and allegations in reviews have not necessarily been independently verified.
Share Your Zumiez Review or Complaint
Have you contacted Zumiez corporate office, Customer Care, a local store manager, the contact form, or another Zumiez department? Share your experience below.
Consider including the purchase channel, store or order type, approximate date, issue involved, contact method used, response received, and whether the complaint was resolved.
Privacy warning: Do not publish complete order numbers, tracking numbers, payment-card details, gift-card numbers, passwords, home addresses, private telephone numbers, personal email addresses, employee information, or other sensitive data.