Tilly’s Corporate Office Headquarters

Tilly’s Corporate Office Headquarters
10 Whatney
Irvine, CA 92618 USA
Corporate Phone Number: 1-949-609-5599
Customer Service Number: 1-866-484-5597
Email: customerservice@tillys.com

  • If I could give a 0 I would. My daughter and I was shopping at the Towne East Mall in Wichita, KS. After a few minutes of shopping in Tillys we noticed two of the workers following us around. I was looking through the rack that had a 30% clearance sign and I noticed the worker was resting his arms on the rack looking at me. He never said anything or asked if we needed help, so I asked if I could help him or if he needed to help us and he starting stuttering over his words and did not know what to say.

    Due to everything going on in the world, my daughter and I felt discriminated against because we're BLACK. These were two male employees with hair color to point them out. My daughter and I will not return to this store and black Americans be aware they will follow you as well. I would like a return response regarding this as well. My email address is gyrlz20001@yahoo.com.

  • I opened my bank account online to find that a charge from Tully's in Irvine CA. Had been made by using my debit card. When I tried to contact customer service and explain to them that I didn't make the charges but wanted to know if the delivery address that was put in online so I can narrow down who may have stolen my card info, the customer service department drug their feet for thirty minutes to come back and tell me that there was no transaction done using my card, but my bank account shows diffrent. I plan to cancel my card and file a grievance with the BBB and or file a suite for theft against the Corp. Do not shop at this company it is very crooked and dishonest.

  • i just went to interview at tillys today and i don't believe i had a fair chance. im a male who was interviewed against 2 other females, and when they came around to ask us to pair up clothing for a key item they handed out to us, i got a very long skirt, while the other girls got other female clothing. was i supposed to know how girls dress themselves? because as a male, i sure as hell don't. if the would of given me actual male clothing, i may have had a chance to get the job. instead i had to watch as the other girls were basically hired on the spot in front of me while the store manager gave me the usual "go around" of "hopefully you'll get something in your e-mail if we want to proceed with the hiring process." long story short – the deck was stacked against me. and i really needed this job.

  • I made a purchase on their website for a jacket, I didn't like it, so I returned it and paid the postage to send back. They received the item on the 12/16/16 via FedEx. I called and was informed that my refund was processing and should be in my account from 5-8 business days, which is not indicated anywhere on the website. It has now been 10 business days and I called back and was told for some reason my order wasn't processed and now it has been as of the 12/28/16. Now, it should be 5-8 business days. Transferred to a lead Gabby who LIED to me to get me off the phone, giving me some BS excuse that it is my bank that needs to process it. So now, my refund probably won't hit my account until 1/6/17!! I need this money for my family, this has been the WORST experience ever with Tilly's, I would have just returned it to a store and saved myself the hassle of dealing with associates LYING to me. I will NEVER shop at Tilly's again because of this.

  • Went to the Tilly's at Park Meadows mall in Colorado. At checkout, the employees were free, but were standing around and talking. I came up and I asked "so, where should I go?" since there was an employee in the way and she said "are you ready?" (of course I was ready since I was waiting in line). I felt as if she got offended by my "tone" and looked at me completely bothered and snatched the hanger in my hand, pitching my finger, which actually hurt pretty bad. She never greeted me or told me to have a nice day. I asked for her name and confronted her about the situation, but she never apologized, instead, she scoffed, and gave the impression that she didn't care whatsoever. She was the manager; her name is Bethany M. I just thought it was the most disrespectful customer service I've ever experienced in my life! I did nothing in my defense for her to act that way. I feel as if this needs to be reported to her attention, especially if she's the manager.

  • I went into the Rancho Cucamonga Location on 12-23-15 purchased a sweater on their online in the store. The girl there told me I had to use a card to hold to order the sweater so I gave her my debit she ran my card and said it said error not declined but error so suggested I purchase a gift card for the amount of the sweater so I did for 47.51 and paid cash for it. the next day my bank notified me that I was charged twice for the sweater. I called the store they gave me corporates number and I emailed them still nothing. I just want my money back or another sweater in small. SO over this place.

  • I have been waiting for a call back from a district manager for almost 2 weeks now! I spent 400 dollars in your nova park location and when I went to return some of the items the manager refused to return the items because she said she needed to make her sales plan and suggested I return them at another location !!! I'm so mad and want my money back ! I have called corporate and was assured I would get a call back and still nothing ! I am about to contact the better business bureau !!

  • Your so called manager Natalia at your Tucson Spectrum location in Arizona is bringing in her past employees from her previous job and giving them more hours than her core employees that have been there for years. That's is favoritism! She is a terrible manager.

  • I am a minor employee working at the Tilly's on Locust Street in Walnut Creek, CA. This store does not treat their employees fairly. When I was a new hire, I was yelled at for not knowing how to do things properly when I was never even trained! I have had to stay there past 10 on school nights, which violates the work permit laws since I am a minor. I also had to work a 5 hour shift that night, when minors are only allowed to work for no more than 4 hours on a school night. On my 5 hour shift, I was also not given a 10 minute break. During the school year, minors are only allowed to work 20 hours a week, while they have scheduled me and my other co workers who are minors, way over that time limit. I think corporate office needs to remind management the obligations of hiring minors and to abide by the work permit guidelines.

  • Do not shop here! I purchased a number of items for my son and a few months went by and upon closer inspection of my receipt I realized they charged me twice for the same exact item! They would not refund my credit card because they told me they could not check their inventory. I have spent my last dollar in Tilly's. So much for customer service! Buyer beware.

  • Wow !! The more I read about Tillys the more disappointed I am. I bought some shirts, loved them. However, when I washed them they all shrunk. I doubled checked the label just to make sure…. Wash with like colors….Now I have these shirts I cant wear. What a waist of money. I sure do regret spending what little I had on them.

  • My son has worked part time for Tillys for months now and we have been amazed at the number of labor laws broken during his employment. Since this is an entry level job, it makes it difficult for a student to ask for fair treatment, as it seems no one is auditing the store management. He has worked many 5-8 hours shifts without lunch or break. He has also been asked to work until 11pm or even later on school nights, even though this is a breach for minors with a work permit. He receives txts at 2am in the morning mandating that He report to work in the morning on a non scheduled day. Perhaps this explains why they have 100% turnover in employees and managers. Such a shame. We love shopping at Tillys and wonder why they treat their employees so poorly. Beware!

    • Stop putting money into a company that does not value their employees. The way they treat their people is not nearly as bad as the things they say about their customers through the headsets. This company is flooded with the worst leadership I have ever encountered.

      -Former ASM

  • 12 calls later no one at the corporate office can help! Train your assocaites to answer the phone, including the receptionist. No body likes telling their story a half of dozen times and transferred from department to department. Hire someone with education and with people skills – All I wanted was help to see if a gift card had been spent.

  • I purchased items from Tilly's at 8800 W Charleston Blvd, Ste 8, Las Vegas, NV 89117 in the amount of $82.12. The store clerk, swiped my credit card, then proceeded to advise me the card was declined. She then swiped my credit card a second time. When I checked my bank account on-line after shopping, two transactions in the amount of $82.12 cleared my bank account. I immediately called the store and spoke to Emmanuel Tolentino who stated he was the store manager. I explained the double charged to my credit card and he stated there was nothing he could do to reverse one of the charges to my account. He proceeded to advise the corporate office was closed and I would have to wait until Monday to attempt to resolve this.

    I will NEVER shop at any Tilly's store again. The store manager is either incompetent or the company runs a crooked operation or both.

    • ^^ if they came torn…why would you wear them? common sense is that any retail establishment won't return something when you have clearly worn it. Definitely don't think its the company's fault that you are ignorant and wore a damaged product.

    • My card was charged twice! Still waiting on my bank to get my money back. Weird it was almost the exact same total – 82.11 and it was at the same location. This just happened on 8/8/15. What a hassle. But I WILL get my money back. And all they can offer me for the inconvenience is a 20% off one item coupon which I get free in the mail anyway. TERRIBLE CUSTOMER SERVICE WHEN THIS IS THEIR FAULT and is it a routine scam? From what I have read it is happening too often.

  • I would like to complain about your return on watches I was going to buy a watch but decided to go to beach works instead because u can return watches I bought the 499 Nixon for my son birthday I would have bought it at tillys but because of your policy I didn't

    • When I was at the Ladera ranch location I was very frustrated with an associate named Evan he asked for my number and followed me around it was creepy I'll never go again.

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