Tillys Corporate Office Headquarters, Phone Number and Complaints 

Customers searching for Tillys corporate office information may need help with an online order, missing package, return, refund, store complaint, promotion, gift card, rewards account, payment issue, employment question, or unresolved Customer Service concern. Below is the current Tillys headquarters address, corporate phone number, Customer Service contact information, leadership, and complaint-escalation process.

Tillys Corporate Office and Headquarters Contact Information

Tillys Corporate Office vs. Customer Service and Stores

Tillys corporate headquarters handles executive leadership, company operations, merchandising, finance, corporate employment, legal matters, Investor Relations, store strategy, e-commerce oversight, and higher-level business concerns.

Customer Service handles online orders, shipping, returns, refunds, billing, gift cards, Tillys Rewards, account questions, product concerns, and general customer complaints. Tillys provides telephone, chat, and email-form support through its official contact page.

A local Tillys store should normally be contacted first for an in-store purchase, local return, pickup order, store promotion, employee-service concern, store condition, lost item, or location-specific complaint.

The 10 Whatney corporate office is not a retail store, public return counter, order-pickup location, gift-card service desk, or walk-in complaint department.

Choose the Correct Tillys Support Route

• Online order or billing problem: Contact Tillys Customer Service at 1-866-484-5597 or use the official contact page.
• Order tracking: Use the order-status link in the Tillys Help Center before contacting support.
• Missing, delayed, or incomplete package: Retain the order confirmation, shipment email, tracking history, delivery photograph, and carrier information.
• Return or refund: Review the current Returns and Exchanges policy.
• In-store purchase or complaint: Contact the store involved and ask for the store manager.
• Store pickup or same-day delivery: Contact the selected store and Customer Service with the order confirmation.
• Gift card or Rewards account: Use the appropriate section of the Tillys Help Center or contact Customer Service.
• Afterpay transaction: Contact Tillys about the merchandise or order and Afterpay about the financing account or payment schedule.
• Corporate employment: Use the official Tillys careers site.
• Retail-store employment: Contact the hiring store or use the retail jobs section of the careers site.
• Investor or stockholder inquiry: Use Tillys Investor Relations rather than Customer Service.
• Corporate-level unresolved complaint: Contact headquarters after documenting the store and Customer Service responses.

What to Have Before Contacting Tillys Corporate Office

• Your full name and preferred private contact method
• The online order number or store receipt number
• The purchase date and approximate transaction time
• The Tillys store location, city, and state, if applicable
• The item name, brand, size, color, quantity, and price
• The shipping and tracking information
• Photographs of incorrect, damaged, worn, or defective merchandise
• The promotional offer, coupon, product page, or price displayed
• The return tracking number and delivery confirmation
• Refund, gift-card, Rewards, PayPal, or Afterpay records
• The dates and methods of previous contact with the store or Customer Service
• The support case number or email thread
• A concise timeline and the resolution being requested

How to Escalate a Tillys Complaint

1. Start with the responsible location or department. Contact the store manager for an in-store issue or Customer Service for an online order.
2. Explain the requested resolution. State whether you are seeking delivery, replacement, exchange, refund, price adjustment, missing-item investigation, account correction, or management review.
3. Keep the documentation. Save the receipt, order confirmation, product description, promotion, tracking record, photographs, return documentation, and payment record.
4. Request a case number. Ask Customer Service to document the issue and provide a support reference when available.
5. Follow up in writing. Use the email option on the official contact page so there is a written record of the complaint.
6. Escalate unresolved concerns. If the store and Customer Service do not resolve the issue, send a concise written complaint with copies of supporting documents to Tilly’s, Inc., 10 Whatney, Irvine, CA 92618.

Send copies rather than original receipts, gift cards, merchandise, financial documents, or identification. Do not mail a return to corporate headquarters unless Tillys provides written instructions directing it there.

Common Reasons Customers Contact Tillys Corporate Office

• Difficulty reaching Customer Service or receiving a promised response
• Missing, delayed, damaged, or incomplete online orders
• Incorrect item, size, color, quantity, or product received
• Return denied or refund not received
• Return tracking shows delivery but the return has not been processed
• Shipping, return-label, or return-fee disagreement
• Gift-card balance or redemption problem
• Tillys Rewards points, account, or promotion concern
• Coupon, discount, sale-price, or promotional-term dispute
• Store pickup or same-day delivery problem
• In-store customer-service complaint
• Employee conduct, accessibility, or store-condition concern
• Unrecognized Tillys charge
• Employment, vendor, legal, or Investor Relations inquiry

Issue-Specific Tillys Complaint Guidance

Missing or Delayed Online Order

Review the shipment confirmation and carrier tracking before contacting Tillys. Save screenshots of the tracking history, delivery status, delivery photograph, and any carrier case number.

If a package is marked delivered but cannot be located, check the delivery address and nearby secure locations before reporting it. Contact Tillys Customer Service and the carrier promptly because reporting deadlines may apply.

Incorrect, Damaged, or Defective Merchandise

Photograph the item, packaging, product label, size, color, damage, and shipping label. Keep the item and packaging until Tillys provides instructions. Explain whether the problem involves the wrong item, missing item, manufacturing defect, shipping damage, or condition that differs from the product description.

Return or Refund Complaint

Tillys currently states that eligible returns are accepted within 30 days of the package order date or store purchase date. A receipt is required, and merchandise generally must remain in its original condition and packaging with tickets and garment labels attached.

Some products and clearance promotions are final sale, while certain large sporting goods must be returned by mail. Current exclusions, fees, and requirements should be confirmed on the official return-policy page before sending merchandise.

Eligible online purchases may generally be returned to a Tillys store without a return-shipping fee when the customer brings the merchandise, shipping receipt, and original payment card. Tillys currently lists a fee for using its mail-return label.

Tillys Mail-Return Address

If Tillys authorizes a prepaid customer-arranged return rather than its return label, the currently published address is:

Tillys.com
E-Commerce Returns
17 Pasteur
Irvine, CA 92618

Confirm the address and current instructions before mailing merchandise. Use a trackable, insured shipping method and retain the receipt and tracking number.

Promotion, Coupon, or Price Dispute

Save a screenshot or copy of the promotion, including the dates, eligible products, exclusions, discount code, minimum purchase, and checkout result. Ask Customer Service or the store manager to explain why the purchase did not qualify.

Gift Card, Rewards, or Account Problem

Keep the gift card and purchase receipt until the transaction and any return are complete. Do not post the card number or PIN publicly. For a Rewards concern, document the transaction, account email, points shown, offer terms, and date the reward was expected.

Unrecognized Tillys Charge

Compare the amount and date with recent online purchases, store purchases, split shipments, gift-card transactions, PayPal activity, and Afterpay installments. Contact Tillys Customer Service and the payment provider promptly if the charge cannot be identified.

Store Complaint

Record the store location, date, approximate time, receipt, and role of the employee or manager involved. Ask the store manager to review the matter. If it remains unresolved, contact Customer Service and request a documented escalation.

Tillys Reviews and Complaints

There are currently no published customer reviews on this CorporateOfficeHeadquarters.com page. For that reason, no complaint trend or aggregate rating is presented.

If you have contacted Tillys corporate office, Customer Service, a store manager, the returns department, careers, or Investor Relations, you may share a first-hand review below. Describe the contact route and response without publishing private account, payment, order, tracking, or employee information.

About Tillys

The Tillys retail concept began in 1982 when co-founders Hezy Shaked and Tilly Levine opened their first store in Orange County, California. The business has operated through World of Jeans & Tops since 1984, using the Tillys retail name.

Tillys sells casual apparel, footwear, accessories, backpacks, skate and outdoor products, and lifestyle merchandise for young men, young women, boys, and girls. Its assortment includes established brands, emerging brands, and proprietary products.

Tillys is headquartered in Irvine, California. Its official website currently reports 220 stores across 32 states, in addition to its e-commerce operation.

Tillys Competitors and Related Corporate Office Pages

Tillys competes with specialty apparel, footwear, skate, surf, streetwear, youth-fashion, mall-based, and online retailers. Related corporate-office pages include:

• Zumiez Corporate Office Headquarters
• PacSun Corporate Office Headquarters
• Hot Topic Corporate Office Headquarters
• Vans Corporate Office Headquarters
• Urban Outfitters Corporate Office Headquarters

Official Tillys Resources

• Official Tillys Website
• Contact Tillys Customer Service
• Tillys Help and FAQs
• Returns and Exchanges
• Tillys Store Locator
• About Tillys
• Tillys Careers
• Tillys Investor Relations

Frequently Asked Questions About Tillys Corporate Office

Where is Tillys corporate headquarters?

Tillys corporate headquarters is located at 10 Whatney, Irvine, CA 92618.

What is the Tillys corporate phone number?

The corporate headquarters phone number is 1-949-609-5599.

What is the Tillys Customer Service number?

Call Tillys Customer Service at 1-866-484-5597.

What are Tillys Customer Service hours?

The current contact page lists phone and chat availability Monday through Saturday from 8:00 a.m. to 5:00 p.m. Pacific Time. Customer Service is closed on Sunday.

How do I email Tillys?

Use the Email Us option on the official Tillys contact page. This creates a support request and provides a written record of the inquiry.

Who is the CEO of Tillys?

Nathan Smith is President and Chief Executive Officer of Tilly’s, Inc.

Is Hezy Shaked still with Tillys?

Yes. Co-founder Hezy Shaked serves as Executive Chairman of the Board.

Is Tillys publicly traded?

Yes. Tilly’s, Inc. Class A common stock trades on the New York Stock Exchange under the symbol TLYS.

What is the Tillys return address?

The currently published e-commerce return address is Tillys.com, E-Commerce Returns, 17 Pasteur, Irvine, CA 92618. Confirm the current policy and instructions before mailing a return.

Can I return an online Tillys purchase to a store?

Eligible online purchases may generally be returned at a Tillys store when the customer brings the merchandise, shipping receipt, and original payment card. Product and return-policy exclusions apply.

Can I return merchandise to Tillys headquarters?

No. The corporate headquarters at 10 Whatney is not the published e-commerce returns facility. Follow the official return instructions instead.

How do I complain about a Tillys store?

Contact the store manager first. If the concern is not resolved, call Customer Service or use the official contact page and provide the store location, transaction date, receipt information, previous response, and requested resolution.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, executive information, customer-service routes, complaint guidance, and reader reviews for major retailers and other companies. This page helps readers distinguish Tillys corporate headquarters from Customer Service, local stores, the e-commerce returns facility, careers, and Investor Relations.

Page Update Note

This page was updated on August 13, 2026 to confirm Tillys headquarters and telephone information; add Nathan Smith as President and CEO; identify Hezy Shaked as Executive Chairman; add current Customer Service hours, public-company information, store count, return-address distinctions, order and refund guidance, complaint escalation, careers and Investor Relations resources; review the current absence of reader submissions; preserve the existing image; and verify all related corporate-office links.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Tilly’s, Inc., Tillys.com, World of Jeans & Tops, any Tillys store, employee, product brand, delivery carrier, return processor, gift-card provider, payment company, PayPal, Afterpay, or customer-support representative. This page is provided for informational, complaint, and review purposes only.

Addresses, phone numbers, executives, support hours, store counts, policies, prices, promotions, return fees, final-sale exclusions, refund procedures, careers, and contact routes may change. Verify current information through Tillys.com and the documentation associated with the transaction.

Share Your Tillys Experience

Have you contacted Tillys corporate office, Customer Service, a store manager, the returns department, careers, or Investor Relations? Share your experience below. Include the store city and state or general type of online-order issue, contact method, and response received, but do not publish private order, tracking, payment, account, or contact information.