Maserati North America publishes its U.S. contact address in Auburn Hills, Michigan. This guide lists that address and the owner-care number, with separate guidance for roadside assistance, dealership concerns, warranty questions and vehicle recalls.
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Maserati USA corporate office — quick answers
Published U.S. mailing address: Maserati North America, Inc., 1 Chrysler Drive, Auburn Hills, MI 48326, USA.
North American contact center: 877-696-2737 (1-877-MY-MASERATI).
Owner-care email: mymaserati@maserati.com.
24-hour roadside assistance, U.S. and Canada: 888-371-1802.
Source: Maserati’s official North American contact page. Checked September 12, 2026. The contact-center number is not a verified dedicated HR or corporate-switchboard line.
On This Page
Maserati Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Owner-care contact center | 877-696-2737 | North American vehicle questions and dealer-location assistance. |
| Written owner inquiry | mymaserati@maserati.com | Published North American customer contact. |
| Roadside assistance | 888-371-1802 | 24-hour roadside-program contact in the United States and Canada. |
| Dealer sales or service | Authorized dealer locator | Local appointments, vehicle inspection and dealership concerns. |
| Warranty or unresolved repair | Official warranty and repair-help guidance | Dealer escalation and purpose-specific notice instructions. |
| Recall information | Maserati recall lookup | Check the individual vehicle using its identification number. |
| Connected services and account help | Customer-care and owner-services page | Guidance for supported services, registration and account questions. |
Use the contact for your market and the purpose of the inquiry. A dealership address, the North American mailing address and a special legal-notice address should not be assumed to serve the same function.
How to Escalate a Maserati Dealer or Service Concern
Maserati’s official repair-help page directs owners to discuss concerns with the selling or servicing dealership’s sales representative or service manager. If the dealer cannot resolve the matter, it directs owners to the North American care center. The preparation steps below build on that published route.
- Identify the vehicle and dealer. Have the model, model year, current mileage and vehicle identification number available privately. Name the dealership and identify whether the matter concerns the sale, service work or an unresolved vehicle issue.
- Prepare the repair history. List visit dates, mileage at each visit, the reported symptom and the dealer’s written findings. Keep the repair orders, including visits when the concern could not be reproduced.
- Ask the dealership for a clear response. Request the diagnosis, proposed next step and explanation of any coverage decision. If you are waiting for a part or appointment, ask what is outstanding and when to follow up.
- Contact owner care if unresolved. Give the dealer’s response and a concise explanation of the remaining issue. Ask for a case number and identify the response you are requesting.
- Keep the case record current. Save correspondence and add later repair visits or decisions to the same timeline. Ask which team is responsible for the next action.
Describe symptoms in practical terms: when they occur, what you observe and whether the condition is intermittent. Provide existing photos or messages where relevant. Do not put yourself at risk trying to reproduce a problem simply to obtain evidence for a complaint.
Protect your information: Do not post a full VIN, registration documents, licence plate, finance-account details, home address or personal contact information in a public review. Posting here does not open a Maserati case, request a tow or submit a safety report.
Maserati Roadside Assistance
Maserati publishes 888-371-1802 for its 24-hour roadside program in the U.S. and Canada. Its roadside-assistance page provides program information. Ask the assistance team to confirm the coverage and arrangements applicable to your vehicle.
For the call, prepare your exact location, direction of travel if relevant, a callback number and a description of the problem. Say whether you are in a parking area, garage or another location that may affect access. Have the vehicle details available privately.
Before accepting a proposed arrangement, ask where the vehicle will be taken, what help is included and whether any charge requires your authorization. Keep the service reference and any receipt. The existence of a roadside number does not establish that every service, vehicle or expense is covered.
If there is an immediate danger, contact emergency services first. For a routine service appointment or a complaint about a completed repair, use the dealer or owner-care route rather than treating the roadside dispatcher as the case-review team.
Warranty Coverage, Repair Records and Formal Notices
How should I ask about warranty coverage?
Have the vehicle’s warranty booklet or contract, original in-service information if available, current mileage and maintenance records ready. Ask the dealer which coverage applies to the specific concern and how it reached that conclusion. A new-vehicle warranty, an extended contract and a separate product or service agreement can raise different questions.
If coverage is declined, request the reason in writing and identify the part of the decision you want reviewed. Keep estimates separate from work you have authorized. Ask for an explanation of proposed diagnostic charges or additional work before approving them.
When a vehicle returns for the same concern, keep each repair order instead of relying only on a verbal history. Ask the dealer to record the reported symptom and its findings clearly. This helps the next service adviser or owner-care representative understand what has already been attempted.
Does every written complaint go to 1 Chrysler Drive?
No. The general contact page publishes 1 Chrysler Drive, while Maserati’s warranty and repair-help page provides separate instructions for certain California warranty notices, including a different mailing destination and a dedicated email. Consult that specific guidance when preparing such a notice; a routine customer-service email should not be assumed to satisfy a formal notice requirement.
This guide identifies contact routes and preparation questions. It does not determine whether a particular repair history qualifies for a legal remedy.
Maserati Recall Checks and Vehicle-Safety Reports
Use Maserati’s official VIN lookup to check your individual vehicle. The National Highway Traffic Safety Administration recall page offers a separate U.S. lookup and a route to report a vehicle-safety problem.
A model-name search is useful background, but it does not establish whether a specific vehicle is included or whether a remedy has been completed. Give the VIN to the official lookup or dealer privately and ask the service department to confirm the applicable campaign and next step.
If a recall appears, ask about the remedy, parts availability, appointment arrangements and any instructions in the notice. Keep the completion paperwork with the vehicle’s service records. Follow the actual recall notice rather than applying advice written for another model or campaign.
For a safety concern, document the event and report it through the appropriate official channel. A negative review is not the same as a report to NHTSA. Likewise, the absence of a listed recall does not explain every mechanical symptom; discuss unresolved vehicle concerns with an authorized service professional.
Connected Services, Ownership Changes and Account Help
Maserati’s owner-services page includes support for connected services, registration and account access. For assistance, identify the vehicle, service or app involved and the step where the problem occurs.
For example, distinguish a sign-in problem from a vehicle-linking question or a feature that does not respond. Keep the exact error message, device information and time of the attempt available. Ask support which features and service requirements apply to that particular vehicle.
If you bought or sold a used Maserati, ask how ownership and connected-account access should be updated. Follow the official process for verifying entitlement and removing prior access. Do not exchange passwords or one-time access codes through a public comment or an unverified message.
For a loan, lease, payment or end-of-term question, use the company named in your finance agreement or current statement. Tell the dealer if the question involves paperwork it supplied, but do not assume the owner-care number services every financing account.
Company contact graphic; not an office photograph. The displayed telephone is the North American contact-center number.
Maserati Corporate Contact Questions
Is Maserati part of Stellantis?
Yes. Stellantis lists Maserati in its brand portfolio. This guide focuses on the North American owner-contact route, rather than using the parent company’s general contact for every vehicle issue.
Is the owner-care number also HR or payroll?
A dedicated public Maserati North America HR or payroll number was not verified. Employees should use their employer-provided channel, and dealer employees should identify the dealership employer handling their records.
Can corporate schedule an inspection for me?
Start with an authorized dealer for inspection and service availability. If owner care is handling an existing case, ask how it will coordinate with the dealer and which team will confirm the appointment.
Related Corporate Office Guides
For other vehicle manufacturers, see our Porsche and Jaguar corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Maserati’s official contact, roadside, repair-help, recall and owner-services information, NHTSA’s recall resource and Stellantis’s brand profile on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Maserati or Stellantis.
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