Ann Taylor publishes its company address at 7 Times Square in New York City. For shopping assistance, its customer-service team is the more direct starting point. This guide also lists KnitWell Group contacts for company inquiries and current or former employees.
Share your Ann Taylor review, or choose the official contact below that matches your question.
Ann Taylor corporate office — quick answers
Published company address: Ann Taylor, 7 Times Square, New York, NY 10036, USA. This address appears in the footer of Ann Taylor’s official credit information page.
Customer service: 800-342-5266 for U.S. calls or texts; international callers can use 614-534-2755.
Corporate telephone: A dedicated current corporate switchboard number was not verified. The customer-service number above should not be labeled as HR.
Sources: Ann Taylor customer service and KnitWell Group’s company directory. Checked September 12, 2026.
On This Page
Ann Taylor Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| U.S. shopping assistance | 800-342-5266 | Ann Taylor customer-service calls and texts. |
| International customer calls | 614-534-2755 | Published international contact number. |
| Chat and customer FAQs | Customer-service page | Order, delivery and return information, with available contact options. |
| A particular store | Ann Taylor store locator | Store details and local shopping questions. |
| KnitWell general information | info@knitwellgroup.com | Parent-company inquiries. |
| Current or former associates | myHRSupport@KnitWellGroup.com | HR support contact published by KnitWell Group. |
| Media inquiry | media@knitwellgroup.com | KnitWell Group’s published press contact. |
| Job applications | Ann Taylor careers | Official career information and available opportunities. |
KnitWell’s company directory identifies the purpose of its general, media and associate email contacts. Choose by subject: a delayed clothing order belongs with Ann Taylor customer service, while an employment-document question belongs with the appropriate associate-support channel.
How to Raise an Ann Taylor Store or Order Concern
The following steps are practical suggestions for presenting a concern and keeping track of the response.
- Start with the purchase details. Record whether you bought from Ann Taylor online, an Ann Taylor store or a Factory location. Have the receipt, purchase date, item description and location available.
- Describe the problem and earlier response. Explain whether the concern involves delivery, an item’s condition, store service, a promotion or a return. Include when you previously contacted the company and what you were told.
- Contact the relevant team. A store manager is a useful starting point for a local service issue. Use Ann Taylor customer service for online-order assistance or a purchase concern requiring further review.
- Ask for a clear next step. Examples include checking shipment status, explaining a return decision, correcting an order issue or reviewing a store interaction. Request a case reference if one is available.
- Follow up with the same facts. Save correspondence and note the promised response date. If the matter remains unresolved, ask for a supervisor or the team responsible for the outstanding question.
For damaged or incorrect merchandise, keep the packaging and take clear photographs of the item and its label. Explain the difference between what you ordered and what arrived. Ask customer service how to provide images privately and whether any return instructions apply before sending the item back.
A written corporate inquiry should summarize the issue and provide a private reply method. Do not mail a return to 7 Times Square simply because it is the company address. Merchandise should follow the instructions assigned to the purchase.
Keep private details out of reviews: Do not post receipt barcodes, order numbers, addresses, phone numbers, account passwords, payment information or employee records. A review here does not open an Ann Taylor service case or submit a return.
Ann Taylor Returns: Check the Purchase Channel First
Ann Taylor’s customer-service return guidance distinguishes online orders from store purchases. Its standard original-payment refund window is 30 days from shipment for online purchases and 30 days from purchase for store purchases, with the applicable proof of purchase. Later returns may be handled through merchandise credit or exchange at the current price under the posted policy. Final-sale merchandise is excluded.
Check the instructions for the item and selling location before making a trip. Ann Taylor, Ann Taylor Factory and other KnitWell brands should not be treated as interchangeable return counters. Special product categories and order types can have different instructions.
What should I prepare before requesting a return?
- The correct receipt or order confirmation. Make sure it identifies the item you are returning and the channel where it was purchased.
- The relevant dates. For an online order, distinguish the order date, shipment date and delivery date when explaining your question.
- The item’s condition. Tell the team if it has been worn, altered, damaged or received incorrectly rather than assuming the standard return process answers every situation.
- The requested outcome. Say whether you want a refund, an exchange or an explanation of eligibility.
Use the official online return flow or confirm acceptance with the relevant store. If mailing an item, retain the return instructions, shipment receipt and tracking information. If returning in person, keep the store’s return receipt until the account reflects the result.
What if my refund has not appeared?
Ask customer service whether the return has been received and processed, the amount involved and the payment method credited. Have the return reference available privately. If the company confirms a refund but your payment account does not show it, contact the payment provider with the transaction information provided.
Describe the specific missing step when following up. “The carrier delivered the return, but I have not received processing confirmation” gives the team a clearer question than simply saying the entire order is unresolved.
Order Tracking, Offers, Rewards and Credit Accounts
Where should an order or delivery question go?
Use the customer-service page and your order confirmation to review the available order information. Compare any shipment notices with the items you received. If a parcel appears to be missing, provide the tracking reference and explain what the carrier’s status says through a private support channel.
For an address error or a requested order change, contact customer service promptly and ask whether any action is still available for that order. Do not assume that sending a message has changed the delivery address or canceled fulfillment. Keep the company’s actual confirmation.
How do I explain a promotion or StyleRewards issue?
Ann Taylor promotes its StyleRewards program through its official website. For a question about an offer or account activity, identify the particular promotion, purchase date and account used at checkout. Keep a copy of the offer terms and receipt so customer service can compare the transaction with the promotion.
Separate an account-access problem from a missing reward or an unaccepted coupon. For access, use the official recovery process. For a purchase-related question, ask which part of the offer or account record needs review. Do not send a password, one-time code or full payment details in an ordinary email.
Who handles an Ann Taylor credit account?
The official Ann Taylor credit page links to the card issuer’s account service. Use that route or the information on your current statement for credit-account access, payments or statement questions. Ann Taylor customer service handles the retail purchase side; explain which side of the transaction needs attention.
Ann Taylor HR and Employment Questions
KnitWell Group publishes myHRSupport@KnitWellGroup.com for current and former associates. If you are asking about an employment document or need routing assistance, identify the brand and general subject first and ask what information is required securely.
Applicants should use the official Ann Taylor careers page for opportunities. Keep the job title, location and application reference when following up. The customer-service phone should not be presented as a payroll line or a way to check every application’s progress.
Ann Taylor Corporate Contact Questions
Is Ann Taylor part of KnitWell Group?
Yes. KnitWell Group includes Ann Taylor in its brand portfolio. LOFT is another brand in that group, so a shared parent company does not mean every receipt, store or customer-service process is the same.
Can a public review request a refund?
A review can describe your experience, but it does not submit the purchase details to Ann Taylor or replace the company’s return process. Contact the appropriate team directly for a refund request, and use the review form to explain the experience and outcome.
Related Corporate Office Guides
For other apparel retailers, see our Banana Republic and J.Crew corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Ann Taylor’s official customer-service, credit, store and career pages and KnitWell Group’s company directory on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Ann Taylor or KnitWell Group.
Share Your Ann Taylor Review
Tell readers whether your experience involved a store or online order, which service or purchase issue arose, and whether it was resolved. Positive and negative experiences are welcome. Omit private account and transaction details, and use the review form below.