Plenty of Fish is an online dating service founded in Vancouver, British Columbia. POF currently publishes a Vancouver address for Plentyoffish Media ULC and provides customer assistance through its online Help Center and contact form. The company does not publish a corporate or customer-service telephone number and warns users that it does not offer phone support.
Plenty of Fish Quick Answers
- Current published Vancouver address: 1133 Melville Street, Vancouver, BC V6E 4E5, Canada
- Plenty of Fish headquarters city: Vancouver, British Columbia
- Corporate phone number: Not publicly listed
- Customer-service phone number: POF says it does not offer phone support
- Customer support: Official POF Help Center and online contact form
- Owner: Match Group
How To Contact Plenty of Fish Corporate Office and Customer Support
Plenty of Fish Headquarters and Contact Information
- Current Published Company Address: 1133 Melville Street, Vancouver, BC V6E 4E5, Canada
- Plenty of Fish Corporate Phone Number: Not publicly listed
- POF Customer Service Phone Number: Not available; POF does not offer phone support
- Online Contact Form: Submit a request to Plenty of Fish
- POF Help Center: help.pof.com
- Billing and Membership Support: Use the contact form from the email address registered to the POF account
- Careers: Plenty of Fish careers
- Parent Company: Match Group
- Website: pof.com
Plentyoffish Media ULC publishes a Vancouver, British Columbia address and provides customer support online.
Which POF Contact Route Should You Use?
| Reason for Contact | Recommended POF Contact Route |
|---|---|
| Login, profile, technical, or account-access problem | Use the POF Help Center or submit the online contact form. |
| Membership or billing question | Contact POF from the email address registered to the account so the support team can verify the account holder. |
| Website or direct POF subscription | Manage the subscription through the Account section of the POF website or app. Use the Help Center for unresolved billing questions. |
| Apple App Store subscription | Manage cancellation and applicable refund requests through the Apple account used to subscribe. |
| Google Play subscription | Manage or cancel the subscription through the Google Play account used for the purchase. |
| Suspicious profile, message, harassment, or safety concern | Use POF’s built-in report option and submit a Help Center request if additional assistance is needed. |
| Privacy or personal-data request | Use the privacy contact option provided in POF’s current privacy policy. |
| Employment | Review the official POF careers page and current Match Group openings. |
Plenty of Fish Billing, Cancellation, and Refund Help
POF subscriptions purchased through an outside platform must generally be managed through that platform. Apple handles Apple ID cancellations and refund requests, while Google handles Google Play subscription cancellations. A subscription purchased directly from POF can be managed through the Account section of the website or app.
Deleting the POF app or closing a profile does not necessarily cancel a subscription purchased through Apple or Google Play. Users should save their receipt, cancellation confirmation, order number, support-request number, and relevant billing records.
POF’s current terms also identify POF, Attn: Cancellations, P.O. Box 25472, Dallas, TX 75225, USA for certain signed cancellation or refund notices. This is a cancellation mailing address and should not be confused with the Plenty of Fish Vancouver office or headquarters.
For more detailed assistance with subscriptions, billing complaints, account bans, fake profiles, and support requests, see Plenty of Fish customer service information on CSN.
How To Escalate a Plenty of Fish Complaint
If the initial support request does not resolve the problem:
- Contact POF using the email address registered to the account.
- Clearly identify whether the issue involves billing, account access, cancellation, a banned account, a suspicious profile, or another concern.
- Include relevant dates, the device being used, purchase platform, order number, and a concise description of the requested resolution.
- Save the POF support-request confirmation and any replies.
- For Apple or Google Play purchases, also contact the applicable app-store billing system.
- Ask for written confirmation of a cancellation, refund decision, account action, or safety report.
Plenty of Fish Corporate Office Reviews and Complaints
At the time of this update, the COH page contained one visible customer review. The November 2024 reviewer described difficulty renewing a subscription and frustration with the assistance received. Because this is only one publicly visible review, it is not a sufficient sample for measuring overall customer satisfaction.
Common reasons consumers may seek POF support include:
- Subscription cancellation or renewal problems
- Unexpected or disputed charges
- Refund requests
- Login problems or inaccessible accounts
- Account suspensions or bans
- Fake profiles, suspicious messages, or scams
- Harassment and other safety concerns
- Difficulty deleting a profile
- App errors or messaging problems
- Difficulty finding a POF contact number or live telephone support
Customers are invited to share a factual review below describing the issue, the contact method used, and whether POF resolved the problem. Do not include private account or payment information.
About Plenty of Fish
Plenty of Fish was founded in Vancouver in 2003 by Markus Frind and became an early participant in the online dating industry. Match Group announced its agreement to purchase Plenty of Fish in 2015. POF is therefore no longer owned by its founder, as stated in the older version of this page.
Plenty of Fish now operates as part of Match Group’s portfolio of online dating brands. The service is available through its website and mobile applications and is intended only for users who are at least 18 years old.
Plenty of Fish and the Online Dating Industry
Plenty of Fish competes for users with independent dating services such as Bumble and eHarmony, as well as newer and specialized platforms serving particular interests and communities.
Match.com and Tinder are better described as POF sister brands rather than independent competitors because all three services are part of Match Group. Other Match Group brands include Hinge and OkCupid.
Frequently Asked Questions
Where is the Plenty of Fish corporate office?
POF currently publishes an address for Plentyoffish Media ULC at 1133 Melville Street, Vancouver, BC V6E 4E5, Canada.
Where is Plenty of Fish headquartered?
Plenty of Fish was founded in Vancouver and continues to identify Vancouver with its company operations and careers. Its current published Plentyoffish Media ULC address is on Melville Street in Vancouver.
What is the Plenty of Fish phone number?
POF does not publish a corporate phone number or general customer-service telephone number.
Is there a POF customer service phone number?
No. Plenty of Fish states that it does not currently offer phone support and warns users not to call numbers found through online searches that claim to provide POF telephone support.
What is the official Plenty of Fish contact number?
POF does not provide an official contact number. Customers should use the official Help Center and online contact form.
How do I contact Plenty of Fish customer service?
Submit a request through the official POF contact form. For account, membership, or billing questions, contact support from the email address registered to the POF account.
Who owns Plenty of Fish?
Plenty of Fish is owned by Match Group. Match Group announced its agreement to acquire the service from founder Markus Frind in 2015.
Is the West Hastings Street address still the POF headquarters?
The West Hastings Street address appeared in older POF information. The current POF privacy policy publishes 1133 Melville Street in Vancouver for Plentyoffish Media ULC.
How do I cancel a POF subscription?
Direct POF subscriptions can be managed through the Account section of the website or app. Subscriptions purchased through Apple or Google Play must be managed through the applicable app-store account.
Does deleting the POF app cancel a subscription?
No. Deleting the app does not automatically cancel an Apple App Store or Google Play subscription.
How do I report a fake or unsafe POF profile?
Use the report option available on the profile or message and contact the POF support team if further help is needed. Contact local emergency services if there is an immediate threat.
How old must someone be to use Plenty of Fish?
POF’s current policies state that users must be at least 18 years old.
Where can I find POF jobs?
Current employment information is available on the official Plenty of Fish careers page and through Match Group’s career listings.
Official Plenty of Fish Resources
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate addresses, support routes, complaint information, and customer reviews. This page was updated using current POF policies, official support information, company materials, and publicly visible COH feedback.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Plenty of Fish, Plentyoffish Media ULC, or Match Group. This page is provided for informational purposes and as an independent platform for customer reviews and complaints. Addresses, policies, and support options may change, so users should confirm important information through POF’s official website.