The Keller Williams corporate office is in Austin, Texas. Buyers, sellers, agents, and property owners may be looking for headquarters contact information, a local broker, help with a listing, or a way to escalate a complaint.
Start with the office responsible for your transaction. Keller Williams states that its offices are independently owned and operated, so a local brokerage issue is not the same as a corporate website or franchise inquiry.
On This Page
- Corporate office and contact information
- Which Keller Williams contact should you use?
- Complaint and escalation steps
- Listings, agreements, and transaction concerns
- Agent, technology, and employment inquiries
- Company information and related guides
- Frequently asked questions
- Leave a Keller Williams review
Keller Williams Corporate Office and Headquarters
- Corporate name: Keller Williams Realty, LLC
- Published corporate address: 1221 S. Mopac Expressway, Suite 400, Austin, TX 78746, USA
- Corporate contact: KWRI Contact Us
- Consumer website: KW.com
- Local office directory: Find a Keller Williams office
- Agent support resources: KW Answers
The corporate contact page publishes the Austin mailing address and a general inquiry form. Confirm the appropriate department before mailing correspondence. Include your local office and previous case reference, and retain original documents.
About the Previously Listed Telephone Number
The number 512-327-3070 appears in an official KW Cares contact article updated in 2023. That listing is for the charitable organization; it does not establish a current dedicated customer-service or complaint line for a real estate transaction. Use the current corporate form or the local office’s published number instead of assuming that a charity contact handles brokerage complaints.
Which Keller Williams Contact Should You Use?
| Situation | Best starting point | Information to prepare |
|---|---|---|
| Agent communication or an unresolved transaction issue | The responsible office’s managing or designated broker | Agent, office, relevant dates, and requested resolution |
| Finding an agent or office | Official office directory | City, state, and service needed |
| Corporate feedback or franchise inquiry | KWRI contact form | Subject, local office if relevant, and a concise explanation |
| Agent software, account, or training support | KW Answers and the agent’s market center | Product, error message, and steps already tried |
| Escrow, loan servicing, title, or closing-payment question | The company named on the relevant document, together with the broker when appropriate | Document, transaction reference, and the specific question |
Office hours and staff responsibilities vary. Use a verified local number from the directory or your existing transaction records. Do not assume the corporate office can access a lender’s records, release escrow funds, or approve a local brokerage’s refund.
How to File and Escalate a Keller Williams Complaint
- Identify the responsible brokerage. Check the company name on the agency agreement, listing paperwork, or transaction documents. Record the agent and market center.
- Explain the concern to the agent when appropriate. State the discrepancy, relevant dates, and outcome requested. Use a written follow-up to avoid misunderstandings.
- Ask for broker review. If the concern is unresolved or involves the agent’s conduct, contact the office and request its managing or designated broker. An agent’s team leader is not necessarily the person responsible for brokerage supervision.
- Submit a concise written timeline. Include copies of relevant communications and identify the particular contract term, representation, charge, or service that needs review.
- Contact KWRI when corporate escalation is appropriate. Use the official form, identify the local brokerage, and summarize its response. Ask which team can address the remaining concern.
- Keep the outcome in writing. Save reference numbers and confirm any agreed correction, follow-up, or next step.
These are practical escalation steps, not a promise that headquarters will reverse a local decision. For a contractual dispute, licensing concern, or legal deadline, consider advice from a qualified professional or the relevant state regulator. Do not assume submitting corporate feedback pauses any deadline.
Listings, Agreements, and Transaction Concerns
Incorrect Listing Information
Save the listing address, website, date, and a screenshot showing the disputed information. Ask the listing agent and broker which source supplied the data and who can correct it. A correction in one system may require separate follow-up with another website. Avoid publishing private seller or occupant information.
Fees, Commission, and Representation Questions
Request an explanation of the agreement you signed and an itemized description of the disputed amount. Distinguish the brokerage’s charge from a lender, title company, inspection provider, or other service. Ask the responsible company to explain its own records rather than assuming every charge belongs to Keller Williams headquarters.
Ending an Agent Relationship
Ask the local broker to explain the process under your signed agreement. Request written confirmation of any release, revised representation arrangement, or remaining obligation. A phone call to corporate, a website inquiry, or a negative review is not itself confirmation that an agreement has ended.
Property Management and Rental Issues
Some customers encounter the Keller Williams name through an individual agent or local business handling rentals. Check the landlord and management company on the lease. Send repair, rent, deposit, and move-out questions to that responsible party rather than treating the national franchise website as a resident portal.
Agent, Technology, and Employment Inquiries
Agents can begin with their market center and KW Answers for technology and account guidance. Include the product, exact error, time of the issue, and troubleshooting attempted. Do not share passwords or client records in a public support discussion.
For recruiting, employment, or affiliation questions, identify whether the opportunity belongs to KWRI or a local independently operated office. Use the careers and franchise resources linked from KWRI’s contact page. Current and former employees should use their actual employer’s payroll and Human Resources contacts.
Keller Williams and Its Local Offices
Keller Williams connects consumers with real estate agents and local offices. Its independently owned and operated office structure is important when deciding where to report a concern. The corporate organization, the local brokerage, an agent team, and a separate transaction provider should not be treated as interchangeable.
Related Corporate Office and Customer-Service Guides
For another real estate franchise, see our RE/MAX corporate office guide. For a separate issue with a listing displayed on Zillow, see Zillow customer service on CSN. Neither company is a Keller Williams complaint department.
Frequently Asked Questions
Where is Keller Williams headquarters?
The published corporate address is 1221 S. Mopac Expressway, Suite 400, Austin, TX 78746.
How do I contact Keller Williams corporate?
Use the official KWRI contact form. It provides a general corporate inquiry route and the published mailing address.
Who should review a complaint about an agent?
Start with the managing or designated broker at the office responsible for the transaction. Identify the agent, office, dates, and requested resolution.
Is there a verified national consumer-complaint phone line?
The current corporate contact page does not publish one. Use the local office directory for a verified brokerage number rather than assuming a number found elsewhere is a dedicated complaint line.
Does posting a review contact Keller Williams?
No. A review here does not open a corporate case, change an agreement, or notify the local broker. Contact the responsible company directly.
Share Your Keller Williams Review
Share a firsthand experience with a Keller Williams agent, office, or corporate-support interaction. Include the general location, issue, steps taken, and outcome without posting confidential transaction documents or personal information.
CorporateOfficeHeadquarters.com is an independent information and review website. It is not affiliated with Keller Williams Realty, KWRI, any local brokerage, or any agent. We cannot access transactions, release funds, cancel agreements, or resolve complaints on their behalf.