Ballad Health Corporate Office, Patient Support & Complaints

Written by

Eric Strand

in

Ballad Health is a not-for-profit health system serving communities across Northeast Tennessee and Southwest Virginia. Patients and families often look for Ballad Health corporate-office information when they need help with billing, MyChart, medical records, patient feedback, compliance concerns, or an issue that was not resolved by a hospital or clinic.

Quick Answer: Ballad Health lists corporate offices at 303 Med Tech Parkway, Suite 300, Johnson City, TN 37604. For general customer service, call 1-833-8-BALLAD (1-833-822-5523). For billing questions, call 1-888-288-5174.
On This Page

  • Corporate office and main support contacts
  • Billing and financial assistance
  • MyChart and medical records
  • Patient feedback and complaints
  • Compliance and civil-rights concerns
  • Frequently asked questions
Medical emergency: Do not use a corporate form, chat, or email for a medical emergency. Call 911 or go to the nearest emergency department. Ballad Health also states that its general online contact form is not for medical advice or confidential medical information.

Ballad Health Corporate Office and Contact Information

Billing and Financial Assistance

Ballad Health’s billing customer-service line is 1-888-288-5174, Monday-Friday, 8 a.m.-4:30 p.m. The billing team can help with statements, payment options, itemized bills, and financial-assistance questions. Ballad Health also allows patients to pay through MyChart or as a guest online.

If you need financial-assistance information, Ballad Health directs patients to the same billing number for help with applications and eligibility questions.

MyChart and Medical Records

For MyChart login, username, password, and other technical problems, call 1-866-517-5873, Monday-Friday, 8 a.m.-5 p.m. Patients can also request many records through MyChart. For additional medical-records questions, Ballad Health lists 1-800-775-3274.

Do not send medical records or sensitive health information through ordinary email or an unsecured web form unless Ballad Health specifically directs you to a secure method.

How to Escalate a Ballad Health Complaint

  1. Start with the hospital, clinic, provider office, or department directly involved.
  2. Ask for the manager, patient-experience team, or appropriate department leader if the issue is not resolved.
  3. Use Ballad Health’s main customer-service line or online contact form for broader feedback.
  4. For billing concerns, use the dedicated billing line and keep the account or statement information available.
  5. For compliance, discrimination, or civil-rights concerns, use the published Compliance Office contacts.

Compliance and Civil Rights

Ballad Health’s 2026 nondiscrimination notice lists the corporate compliance address at 303 Med Tech Parkway, Suite 300, Johnson City, TN 37604. It also lists ComplianceQuestions@balladhealth.org, 423-302-3404, and a 24/7 toll-free compliance line at 1-800-535-9057.

About Ballad Health

Ballad Health operates hospitals, clinics, urgent care, physician practices, home-health services, behavioral-health programs, and other healthcare services across the Appalachian Highlands region. Because support is distributed across many facilities, the best first contact is usually the facility or department connected to the specific visit or service.

Related Healthcare Corporate Office Pages

Ballad Health FAQs

Where is Ballad Health’s corporate office?

Ballad Health lists corporate offices at 303 Med Tech Parkway, Suite 300, Johnson City, TN 37604.

What is Ballad Health’s general customer-service number?

Call 1-833-8-BALLAD (1-833-822-5523).

What is the Ballad Health billing phone number?

Billing questions can be directed to 1-888-288-5174.

How do I get help with MyChart?

Call MyChart Technical Support at 1-866-517-5873.

Contact verification: CorporateOfficeHeadquarters.com reviewed Ballad Health’s corporate address, general contact, billing, MyChart, medical-records, and compliance contacts against current official Ballad Health resources on September 14, 2026.

Share Your Ballad Health Review

Share the facility, department, issue, support route used, and whether the matter was resolved. Do not post medical records, account numbers, test results, or other private health information.

CorporateOfficeHeadquarters.com is an independent corporate-office information and review website. It is not affiliated with Ballad Health.

0
0 out of 5 stars (based on 0 reviews)
ExcellentVery goodAveragePoorTerrible

There are no reviews yet. Be the first one to write one.