Fidelity Corporate Office, Headquarters Address, Phone Numbers, Complaints and Reviews

Fidelity corporate office searches frequently involve a brokerage account, IRA, Cash Management Account, workplace retirement plan, NetBenefits account, transfer hold, fraud review, account restriction, advisor complaint, or difficulty reaching the department that controls the issue. Fidelity Investments is headquartered in Boston, Massachusetts, but account-specific complaints should normally begin with the Fidelity division or service team responsible for the affected account.

Fidelity Corporate Office and Headquarters Information

• Company and Brand: Fidelity Investments
• Parent and Principal Company: FMR LLC
• Fidelity Corporate Headquarters Address: 245 Summer Street, Boston, MA 02210
• FMR Corporate Office Phone Number: 617-563-7000
• Chairman and Chief Executive Officer: Abigail P. Johnson
• Ownership: Privately held
• General Fidelity Customer Service: 800-343-3548
• NetBenefits and Workplace Accounts: 800-835-5095
• Fraud or Suspected Account Compromise: 800-544-6666
• Official Contact Page: Fidelity Customer Service
• Official Phone Directory: Fidelity Phone Numbers
• Official Mailing-Address Directory: Fidelity Mailing Addresses
• Investor Center Directory: Find a Fidelity Investor Center
• Careers: Fidelity Careers

Choose the Correct Fidelity Contact Route

For a focused directory of Fidelity customer-service numbers and account-support routes, see the updated Fidelity customer service guide on CustomerServiceNumbers.com.

Fidelity Investments, FMR, FBS, and NFS Explained

Different Fidelity company names may appear on agreements, statements, disclosures, transfer records, regulatory filings, and correspondence. Identifying the entity connected to the account can help route a complaint correctly.

• Fidelity Investments: The principal consumer-facing brand for Fidelity’s financial-services businesses.
• FMR LLC: The privately owned parent and principal Fidelity company headquartered at 245 Summer Street in Boston.
• Fidelity Brokerage Services LLC: The Fidelity broker-dealer that provides brokerage services. Fidelity lists its address as 900 Salem Street, Smithfield, RI 02917. It is a member of NYSE and SIPC.
• National Financial Services LLC: A Fidelity brokerage, clearing, and custody company. Fidelity lists its address as 245 Summer Street, Boston, MA 02110. It is a member of NYSE and SIPC.
• Strategic Advisers LLC and other Fidelity advisory companies: Fidelity-affiliated entities that provide investment-advisory or managed-account services under applicable agreements.
• NetBenefits: Fidelity’s platform for workplace retirement plans, employer stock plans, pensions, health benefits, and other employer-sponsored services.

About Fidelity Investments

Fidelity Investments was founded in 1946 and has remained privately held. The company serves individual investors, workplace-plan participants, employers, financial advisors, institutions, and wealth-management clients.

Fidelity’s products and services include brokerage accounts, IRAs, 401(k) and other workplace plans, mutual funds, ETFs, managed accounts, financial planning, wealth management, Cash Management Accounts, health savings accounts, annuities, college savings, clearing and custody services, employer stock plans, and digital account tools.

Fidelity’s 2025 annual report identifies Abigail P. Johnson as chairman and chief executive officer and lists the corporate headquarters at 245 Summer Street in Boston. Fidelity reported $18 trillion in assets under administration and $7.1 trillion in managed assets as of December 31, 2025.

Fidelity Mailing Addresses and Document Submission

Fidelity uses different addresses for regular mail, overnight delivery, deposits, account documents, forms, retirement transactions, trade payments, and other purposes. A corporate-office address is not automatically the correct processing address.

Before mailing anything:

• Check the address printed on the current Fidelity form or instruction page.
• Use Fidelity’s official mailing-address directory.
• Confirm whether the address differs for regular mail and overnight delivery.
• Write the applicable account information only where Fidelity’s instructions require it.
• Keep copies of every submitted document.
• Use trackable delivery for important or time-sensitive records.
• Retain the tracking number and delivery confirmation.

Fidelity also offers secure document-upload and secure-message options for eligible requests after the customer signs in. Do not send account statements, tax forms, identification documents, Social Security numbers, or complete account numbers through ordinary email.

Fidelity Fraud, Phishing, and Unauthorized Account Activity

If a Fidelity account may be compromised, call 800-544-6666 immediately. Do not wait for a suspicious transfer, withdrawal, or trade to settle before reporting it.

Possible warning signs include:

• An unfamiliar trade, withdrawal, wire, EFT, check, or debit-card transaction
• A new linked bank account or payee</
• An unexpected password, telephone number, email, address, or security-setting change
• A login alert from an unfamiliar device or location
• A verification code that the customer did not request
• An unexpected call asking the customer to move money or disclose a code
• An account lock that follows suspicious activity
• A tax form or statement for an unfamiliar account

For a suspicious email claiming to be from Fidelity, forward the message to phishing@fidelity.com. If the message was opened, a link was followed, information was disclosed, or account activity may be affected, call Fidelity rather than relying only on the forwarded email.

Fidelity Customer Protection Guarantee

Fidelity publishes a Customer Protection Guarantee for qualifying losses caused by unauthorized activity in covered accounts. The guarantee contains conditions, exclusions, customer responsibilities, and reporting requirements.

Fidelity instructs customers to report suspected unauthorized activity immediately. Coverage should not be assumed for activity initiated by the account owner, activity allowed by someone the owner authorized, market losses, or every type of scam or transaction dispute. Review the current Fidelity Customer Protection Guarantee for the complete terms.

Transfer Holds, Settled Funds, and Account Restrictions

Some Fidelity complaints involve money that is visible in an account but cannot yet be withdrawn or transferred. Fidelity distinguishes between funds available to trade, funds that have settled, and funds available to withdraw.

Deposit and Transfer Holds

Fidelity explains that incoming funds may be subject to a security hold. Hold periods can vary based on the transfer method, amount, account history, risk review, and other factors.

When contacting Fidelity about a hold, ask for:

• The date the funds were received
• The amount subject to the hold
• Whether the funds are available to trade
• Whether the funds are available to withdraw or transfer
• The expected hold-release date
• Whether additional verification is required
• Whether a pending trade or transaction affects availability

Settled-Cash and Trading Restrictions

A cash-account restriction can also result from good-faith violations, freeriding, or other settlement-related activity. Ask Fidelity to identify the specific transaction, violation type, restriction date, restriction period, and written rule supporting the decision.

A deposit hold, fraud restriction, trading restriction, and settled-cash issue are not necessarily the same problem. Accurately identifying the restriction can prevent repeated transfers between departments.

FID BKG SVC LLC MONEYLINE on a Bank Statement

FID BKG SVC LLC MONEYLINE is generally associated with an electronic transfer involving Fidelity Brokerage Services and a linked bank account. It may represent a brokerage deposit, withdrawal, IRA contribution, recurring investment, retirement distribution, or Cash Management Account transfer.

Compare the amount and date with Fidelity transfer activity, recurring transactions, NetBenefits records, and activity from every authorized account user. If no one recognizes the transaction, contact both Fidelity and the bank immediately.

For a detailed explanation of the descriptor and its common variations, see the related FID BKG SVC LLC MONEYLINE Fidelity transfer guide on ChargeOnMyCard.com.

What to Have Ready Before Contacting Fidelity

• Fidelity account type and applicable Fidelity company
• Last four account digits, when requested through a secure channel
• Relevant transaction, trade, transfer, or distribution date
• Dollar amount or number of shares involved
• Confirmation, reference, or case number
• Bank, employer, plan sponsor, advisor, or receiving firm involved
• Copies of statements, notices, forms, and transaction confirmations
• Transfer tracking or delivery information
• A dated timeline of telephone calls, secure messages, and prior responses
• The specific resolution being requested

A clear requested resolution might include restored account access, a fraud investigation, released funds, corrected transaction, completed transfer, reopened claim, corrected tax form, beneficiary review, written explanation, fee review, or supervisor follow-up.

How to Escalate a Fidelity Complaint

1. Identify the account and Fidelity entity. Determine whether the complaint involves a personal brokerage account, NetBenefits plan, managed account, stock plan, debit card, credit card, or another Fidelity service.
2. Use the correct service route. Call the department shown in Fidelity’s official phone directory or sign in through Fidelity.com or NetBenefits.
3. Create a written timeline. List the relevant dates, transactions, representatives, prior explanations, and requested resolution.
4. Request a case number. Record the case number, department, contact date, and promised follow-up.
5. Use a secure written channel. Send a secure message or upload supporting documents through an authenticated Fidelity account when available.
6. Ask for escalation. Request a supervisor, fraud specialist, retirement-plan specialist, transfer specialist, trading representative, or complaint review appropriate to the issue.
7. Request the decision in writing. Ask Fidelity to identify the facts, agreement provision, policy, transaction record, or regulatory requirement supporting the outcome.
8. Use the correct external resource when necessary. Brokerage, advisory, workplace-plan, and suspected securities-law complaints can have different regulators.

Which External Fidelity Complaint Route Applies?

A regulatory complaint is not necessarily a claim for financial compensation. FINRA arbitration, mediation, litigation, plan-claim procedures, or another formal process may apply when a customer seeks damages or a binding remedy. Filing deadlines can apply, so obtain qualified legal or financial guidance when significant assets or legal rights are involved.

SIPC and FDIC Protection at Fidelity

Fidelity accounts can involve different forms of asset protection. The applicable protection depends on the account, asset, cash position, program bank, and reason for the loss.

• SIPC: Generally helps return eligible cash and securities when a SIPC-member brokerage firm fails financially and customer assets are missing.
• FDIC: May apply to eligible deposits placed at participating program banks through Fidelity’s FDIC-Insured Deposit Sweep Program, subject to applicable limits and program rules.
• Money market funds: Funds such as SPAXX are securities and are not FDIC-insured bank deposits. SIPC treatment may apply under SIPC rules.

SIPC does not insure investors against market losses, an investment declining in value, unsuitable investment performance, or every fraud or account complaint. Money must generally reach an eligible program bank before it receives applicable FDIC deposit-insurance treatment.

Review Fidelity’s current account agreement, cash-position information, program-bank list, and account-protection information rather than assuming that every Fidelity balance has identical coverage.

Fidelity Reviews and Complaints

Visible Fidelity reviews on CorporateOfficeHeadquarters.com include complaints involving overseas account access, deposit or settled-funds concerns, fraud-review calls, locked accounts, and difficulty obtaining a clear resolution.

These reviews are individual user-submitted experiences. They do not establish that every Fidelity customer, representative, account, or transaction will have the same outcome.

Fidelity reviews may address:

• Customer-service accessibility and representative knowledge
• Account locks, restrictions, and identity verification
• Unauthorized activity and fraud investigations
• Deposit, EFT, wire, transfer, and withdrawal holds
• Brokerage trades and settled-cash restrictions
• IRA contributions, withdrawals, and rollovers
• 401(k), 403(b), pension, and NetBenefits processing
• Beneficiary, inherited-account, estate, and power-of-attorney requests
• Tax forms and account reporting
• Advisor communication and managed-account service
• Cash Management Account and debit-card issues
• Website, app, login, and trading-platform availability

Helpful reviews identify the account type, approximate date, department contacted, documents supplied, response time, requested resolution, and whether Fidelity ultimately resolved the complaint.

Readers can also view or submit a rating from -5 to +5 stars on the related Fidelity reviews and complaints page on ZeroStars.org.

Fidelity Competitors and Related Corporate Offices

Fidelity competes with brokerage firms, retirement-plan providers, asset managers, investment advisers, and wealth-management companies. Relevant corporate-office pages include:

• Vanguard Corporate Office
• Charles Schwab Corporate Office
• Morgan Stanley Corporate Office

Other competitors and related firms include Merrill, E*TRADE, Robinhood, Edward Jones, T. Rowe Price, Interactive Brokers, and other brokerage, retirement, and investment-management companies.

Frequently Asked Questions About Fidelity Corporate Office

Where is Fidelity corporate office located?

Fidelity Investments’ corporate headquarters are located at 245 Summer Street, Boston, MA 02210.

What is the Fidelity corporate office phone number?

The FMR telephone number shown in current regulatory materials is 617-563-7000. Account-specific customers should normally call the department responsible for their account.

What is the Fidelity customer-service number?

Fidelity lists 800-343-3548 for general personal-investing customer service, available 24/7.

What is the Fidelity NetBenefits phone number?

Call 800-835-5095 for 401(k), 403(b), 457, pension, health-plan, HR, payroll, and other workplace-benefit support. Plan-specific routing may depend on the employer.

How do I contact Fidelity about fraud or unauthorized activity?

Call Fidelity immediately at 800-544-6666. Use Fidelity.com or another verified source rather than a telephone number contained in an unexpected message.

What is Fidelity Investments’ mailing address?

Fidelity’s corporate headquarters are at 245 Summer Street, Boston, MA 02210. However, Fidelity uses different processing addresses for checks, forms, rollovers, deposits, transfers, and overnight documents. Use the official mailing-address directory for the specific task.

Is Fidelity Investments the same as Fidelity Bank?

No. Fidelity Investments is the financial-services organization associated with FMR LLC. Banks and other businesses using the Fidelity name may be separate and unrelated companies.

Is Fidelity publicly traded?

No. Fidelity Investments has remained privately held since its founding.

Who is the CEO of Fidelity?

Fidelity’s 2025 annual report identifies Abigail P. Johnson as chairman and chief executive officer.

Why is my Fidelity deposit visible but unavailable to withdraw?

An incoming transfer may be available to trade before it is available to withdraw. Ask Fidelity for the hold amount, reason, expected release date, and whether additional verification is required.

What is FID BKG SVC LLC MONEYLINE?

It is generally an ACH transfer descriptor associated with Fidelity Brokerage Services and money moving between a bank account and a Fidelity account.

How do I complain about Fidelity?

Begin with the department responsible for the account, request a case number, use a secure written channel, preserve documents, and request the decision in writing. FINRA, the SEC, or the Department of Labor may be appropriate depending on whether the issue involves brokerage services, investment advice, or an employer-sponsored plan.

Does filing a FINRA complaint recover my money?

Not necessarily. FINRA’s complaint program can investigate brokerage firms and employees for possible rule violations. A request for financial compensation may require arbitration, mediation, litigation, or another claim process.

Does SIPC protect Fidelity customers from market losses?

No. SIPC generally applies when a SIPC-member brokerage firm fails financially and eligible customer cash or securities are missing. It does not protect against ordinary market losses.

Is a Fidelity Cash Management Account a bank account?

No. Fidelity describes its Cash Management Account as a brokerage account. Eligible cash placed through the FDIC-Insured Deposit Sweep Program may receive FDIC insurance through participating program banks, while money market funds follow different protection rules.

How do I apply for a job at Fidelity?

Use the official Fidelity Careers website to search and apply for open positions.

Official Fidelity and Investor Resources

• Official Fidelity website
• Fidelity Contact Us
• Fidelity phone directory
• Fidelity mailing-address directory
• Report a Fidelity security issue
• Fidelity processing and hold times
• About Fidelity Investments
• FINRA Investor Complaint Center
• SEC Investor Complaint Form
• Department of Labor EBSA
• What SIPC protects

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has provided corporate-office information and a platform for customer feedback since 2004. We review official company pages, regulatory materials, government resources, account-support information, and reader-submitted experiences to help consumers identify appropriate corporate, customer-service, complaint, and regulatory routes.

CorporateOfficeHeadquarters.com is independent. Fidelity Investments, FMR LLC, Fidelity-affiliated companies, FINRA, the SEC, the Department of Labor, SIPC, banks, employers, and plan sponsors do not operate this website or provide customer support through it.

Page Update Note

This Fidelity corporate-office guide was updated on August 31, 2026. The update verified the Boston headquarters, corporate and department telephone numbers, executive and ownership information, Fidelity entity distinctions, NetBenefits routing, fraud reporting, mailing-address guidance, transfer-hold information, regulatory complaint options, SIPC and FDIC explanations, current review themes, and the related CSN, ZeroStars, and ChargeOnMyCard.com resources.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Fidelity Investments, FMR LLC, Fidelity Brokerage Services LLC, National Financial Services LLC, any Fidelity-affiliated company, FINRA, the SEC, the Department of Labor, SIPC, any bank, employer, plan sponsor, or financial professional. This page is for informational, review, complaint, and corporate-office research purposes only.

This page does not provide investment, legal, tax, retirement, estate-planning, cybersecurity, banking, or financial advice. Investments can rise or fall in value, and investors may lose money. Account agreements, addresses, telephone numbers, department hours, hold periods, regulatory procedures, insurance coverage, and complaint routes can change. Confirm important information through Fidelity and the applicable official resource.

Share Your Fidelity Experience

Have you contacted Fidelity corporate office, brokerage customer service, fraud support, NetBenefits, Stock Plan Services, a managed-account representative, or another Fidelity department? Share your review below.

Helpful reviews identify the account type, approximate date, issue, department contacted, documents provided, requested resolution, response time, and whether Fidelity resolved the complaint.

Do not publish account numbers, balances, Social Security numbers, passwords, security codes, tax documents, beneficiary information, bank details, case numbers, trade confirmations, identity documents, private employee information, or unsupported accusations against an identifiable person.