Fastenal Company’s corporate headquarters is located at 2001 Theurer Boulevard, Winona, MN 55987. The published headquarters telephone number is 507-454-5374.
Customers needing assistance with an order, return, invoice, account, delivery, product specification, repair service, Safety Data Sheet, or another purchasing concern should normally contact their local Fastenal branch or call Fastenal’s toll-free contact number at 1-866-829-1564.
Fastenal Corporate Office and Customer Service Information
- Company: Fastenal Company
- Corporate Headquarters: 2001 Theurer Boulevard, Winona, MN 55987
- Corporate Phone Number: 507-454-5374
- General Toll-Free Contact: 1-866-829-1564
- Website and eCommerce Help: we*****@******al.com
- Contact Form: Contact Fastenal
- Branch Locator: Find a Fastenal Branch
- Online Help Center: Fastenal Help and Account Support
- Product and Safety Support: pr************@******al.com
- Privacy Email: da**********@******al.com
- Digital Accessibility: on*****************@******al.com
- Applicant Accommodation: 1-844-562-7365
- Careers: Fastenal Careers
- Investor Relations: Fastenal Investor Relations
- Official Website: Fastenal.com
The headquarters number should not be described as Fastenal’s only Customer Service number. Fastenal’s operating model places most order, account, pricing, inventory, return, and product support with the local branch serving the customer.
Where Is Fastenal Headquarters?
Fastenal’s corporate home office is:
Fastenal Company
2001 Theurer Boulevard
Winona, MN 55987
The Winona headquarters supports executive leadership, finance, legal affairs, investor relations, technology, supply chain, product development, manufacturing, marketing, Human Resources, compliance, and other companywide operations.
It is not the best location for returning merchandise or resolving an immediate branch order. Returns should be taken or shipped to the branch or other location designated by Fastenal.
Fastenal Ownership and Leadership
Fastenal was founded in Winona in 1967. The company grew from a single fastener store into a global distributor of industrial, construction, safety, maintenance, repair, and operations supplies.
Fastenal Company is publicly traded on the Nasdaq Stock Market under the symbol FAST. It is not owned by another industrial distributor or retail chain.
Current leadership includes:
- Chief Executive Officer: Jeffery M. Watts
- Chief Financial Officer and Senior Executive Vice President: Max Tunnicliff
- Board Chair: Scott Satterlee
- Senior Executive Vice President, Sales: William J. Drazkowski
Jeff Watts became CEO effective July 16, 2026, succeeding Daniel Florness. Florness is expected to remain involved as a strategic adviser during the leadership transition.
Fastenal operates approximately 1,600 branch locations across 25 countries and serves manufacturers, construction companies, warehouses, data centers, government agencies, contractors, and other organizations.
Corporate Office vs. Local Fastenal Branch
Fastenal’s headquarters handles companywide operations and corporate matters. Local branches provide most day-to-day customer service.
Contact the local branch for:
- Product availability and local inventory
- Quotes and contract pricing
- Order status and pickup
- Shipping or delivery concerns
- Returns and exchanges
- Invoices and account balances
- Tax-exempt documentation
- Product sourcing and substitutions
- Tool repair or inspection service
- Fastenal Onsite or vending support
Fastenal.com orders are frequently connected to the customer’s servicing branch rather than being processed as ordinary consumer-retail transactions through one national warehouse.
How to Escalate a Fastenal Complaint
Start with the branch, sales representative, account manager, or support department involved in the transaction. Ask for the branch manager when the first employee cannot resolve the issue.
Prepare:
- The Fastenal customer or account number
- The branch name or branch code
- The order, invoice, quote, or purchase-order number
- The product number and quantity
- The order and delivery dates
- Photographs of damage, shortages, or incorrect products
- Previous correspondence and employee contacts
- The requested replacement, return, credit, correction, or explanation
If branch management does not resolve the problem, call 1-866-829-1564 or submit the official online contact form. Website and account-access issues can also be sent to we*****@******al.com.
Formal corporate correspondence may be mailed to the Winona headquarters. Mail is not appropriate for an order awaiting pickup, time-sensitive production shortage, active delivery problem, or urgent product-safety concern.
Fastenal Order Cancellations and Returns
Fastenal’s current purchasing terms state that the company must approve an order cancellation before the product ships.
Important return rules include:
- Special or nonstandard products not listed in Fastenal’s catalog generally cannot be cancelled or returned.
- Shipping errors, damage, or loss at delivery should be reported within 10 days.
- Products generally are not accepted for return more than 30 days after delivery unless Fastenal agrees otherwise.
- Returns accepted after 30 days may be subject to restocking fees or other charges.
- Returned products must generally be in resalable condition.
- The applicable invoice should accompany the return.
- Returns should be made to a Fastenal branch or another location designated by Fastenal.
Contact the servicing branch before shipping anything. The customer remains responsible for the product until Fastenal receives the return.
Defective or Incorrect Products
Fastenal’s standard terms include a limited one-year warranty after delivery covering defects in materials or workmanship and conformity with applicable written specifications.
A customer reporting a defective product should retain:
- The invoice or control number
- The Fastenal and manufacturer part numbers
- The packaging and product labels
- Photographs of the product and defect
- Information about installation and use
- Any applicable inspection or test records
The product must generally be returned to a Fastenal branch or authorized location within the warranty period. Product selection, installation, application, and compliance with safety requirements remain important because Fastenal’s terms exclude responsibility for improper selection, misuse, or misapplication.
A manufacturer may provide additional or different warranty coverage. Review the manufacturer documentation and the terms applying to the particular order.
Invoices, Payments, and Business Accounts
Registered Fastenal customers can connect their online profile to one or more branch accounts. Available tools may include:
- Contract and custom pricing
- Open balances and statements
- Electronic invoices
- Purchase-order and job-number controls
- User permissions and approval limits
- Order history and templates
- Electronic quotes
- Tax-exemption information
Account administrators control user permissions. Questions involving a disputed invoice, unapplied payment, sales tax, credit terms, purchase-order requirement, or account access should begin with the servicing branch.
Do not send payment to a different bank account based solely on an unexpected email. Verify any change in remittance instructions through a known Fastenal branch contact.
Product Specifications, SDS, and Safety Information
Fastenal provides product descriptions, specifications, CAD drawings, material test reports, Safety Data Sheets, and other technical resources for many products.
For Safety Data Sheets, California Proposition 65 information, hazardous-material questions, or other product-support needs, contact the local branch or email pr************@******al.com.
Customers should verify that a product is suitable for the intended application. Cross-referenced products are not automatically guaranteed to be functional or performance equivalents.
Stop using a product and notify Fastenal promptly when there is a suspected defect, labeling problem, safety hazard, counterfeit concern, recall, or regulatory issue. Preserve the product, packaging, lot information, and purchase documents during the investigation.
Fastenal Tool Repair and Inspection Services
Fastenal offers repair and inspection services for certain tools and equipment. Not every tool can be repaired, and estimates may become invalid after the tool is returned or after the stated quotation period.
Customers are generally responsible for paying repair fees before the tool is released. Fastenal’s terms state that a tool left uncollected for six months after being returned to the branch may be treated as abandoned.
Obtain written confirmation of the estimated price, turnaround time, repair scope, warranty, and pickup location before authorizing service.
Fastenal Privacy, Accessibility, and Careers
Questions or requests involving Fastenal’s privacy statement can be sent to da**********@******al.com. Fastenal may need to verify the requester’s identity and may retain transaction, tax, account, legal, security, or compliance records when required.
Website accessibility questions can be sent to on*****************@******al.com.
Fastenal publishes sales, branch, distribution, warehouse, manufacturing, engineering, logistics, technology, finance, Human Resources, marketing, and corporate openings through its official careers website.
Applicants needing an accommodation during the hiring process can call 1-844-562-7365 or email hr*****@******al.com.
The headquarters and general contact numbers should not be presented as dedicated payroll, benefits, or employment-verification lines. Applicants and employees should use the contact information in the job posting or internal employment materials.
Fastenal Reviews and Complaints
No customer reviews were visible on CorporateOfficeHeadquarters.com when this page was updated. The page therefore does not assign Fastenal an overall customer rating or claim an established complaint trend.
Potential review subjects may include branch service, order fulfillment, delivery, returns, pricing, invoices, product quality, account access, repairs, or technical documentation. These topics do not establish how often an issue occurs.
A helpful review should identify the branch or city, general product or service involved, approximate date, support route used, response time, and whether the concern was resolved.
Fastenal Competitors and Related Corporate Office Pages
Fastenal competes with industrial distributors, construction suppliers, safety-equipment companies, online business suppliers, and local specialty distributors. Major competitors include Grainger, MSC Industrial Supply, HD Supply, Motion, Applied Industrial Technologies, and regional fastener businesses.
Official Fastenal Resources
- Official Fastenal Website
- Fastenal Contact Page
- Branch Locator
- Online Help Center
- Orders, Cancellations and Returns
- Account Management Support
- Purchase, Warranty and Privacy Terms
- Fastenal Careers
- Fastenal Investor Relations
Frequently Asked Questions About Fastenal
Where is Fastenal headquartered?
Fastenal is headquartered at 2001 Theurer Boulevard, Winona, MN 55987.
What is Fastenal’s corporate phone number?
The headquarters number is 507-454-5374.
What is Fastenal’s toll-free contact number?
Fastenal’s official Contact Us page publishes 1-866-829-1564.
How do I contact my local Fastenal branch?
Use Fastenal’s official branch locator to find the address, telephone number, hours, and branch code for the location serving the account.
Who is Fastenal’s CEO?
Jeffery M. Watts became Fastenal’s chief executive officer effective July 16, 2026.
Is Fastenal publicly traded?
Yes. Fastenal Company trades on Nasdaq under the symbol FAST.
How long do I have to return a Fastenal product?
Most approved returns must occur within 30 days after delivery. Shipping errors, damage, or loss should be reported within 10 days.
Can special-order products be returned?
Special or nonstandard products generally cannot be cancelled or returned under Fastenal’s standard terms.
How do I report a defective product?
Contact the servicing branch and provide the invoice, product number, photographs, and defect information. Fastenal’s standard limited warranty generally lasts one year after delivery.
How do I obtain a Safety Data Sheet?
Search Fastenal’s online resources, contact the local branch, or email pr************@******al.com.
How do I escalate a Fastenal complaint?
Contact the branch manager first. Escalate an unresolved issue through the toll-free contact number, online form, or Winona corporate office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com helps readers distinguish Fastenal’s corporate headquarters from local branches, sales representatives, distribution centers, suppliers, manufacturers, repair facilities, payment departments, and online account support. This page was reviewed using current Fastenal location, contact, leadership, purchasing, return, warranty, privacy, careers, and COH review information.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Fastenal Company, any Fastenal branch, supplier, manufacturer, repair provider, employee, or Customer Service representative.
This page is provided for informational purposes and is not legal, engineering, industrial-safety, product-selection, warranty, tax, privacy, or employment advice. Addresses, telephone numbers, executives, locations, product terms, return periods, and complaint procedures may change. Fastenal’s purchase terms and any applicable customer agreement control.
Share Your Fastenal Experience
Have you contacted a Fastenal branch, sales representative, account manager, web support, product support, repair department, or corporate office? Share the branch or city, general issue, approximate date, contact route used, response time, and whether the concern was resolved.
Please do not publish account numbers, invoices, purchase orders, payment information, passwords, proprietary pricing, technical drawings, private telephone numbers, email addresses, employee records, or other confidential information.