Fidelity Investments is a major financial services company headquartered in Boston, Massachusetts. This page provides updated Fidelity corporate office information, including headquarters address, corporate phone number, customer-service routes, ownership details, complaint options, review themes, and related financial-services resources.
Fidelity Corporate Office Headquarters
- Company: Fidelity Investments
- Parent / Main Company: FMR LLC
- Corporate Office Address: 245 Summer Street, Boston, MA 02210
- Corporate Office Phone Number: 617-563-7000
- General Customer Service: 800-343-3548
- Fraud or Unauthorized Account Activity: 800-544-6666
- Automated Service Telephone: 800-544-5555
- Workplace / NetBenefits Contact: Sign in to NetBenefits or use the official workplace account contact route for your employer plan.
- Official Website: Fidelity.com
- Official Contact Page: Fidelity Customer Service
- Official Phone Numbers Page: Fidelity Phone Numbers
- Careers: Fidelity Careers
About Fidelity Investments
Fidelity Investments, formally connected with FMR LLC and its affiliated companies, is one of the largest financial services organizations in the United States. The company serves individual investors, retirement-plan participants, employers, financial advisors, institutions, and wealth-management clients.
Fidelity’s services include brokerage accounts, IRAs, workplace retirement plans, mutual funds, ETFs, managed accounts, financial planning, advisory services, clearing and custody services, and digital account tools. Fidelity Brokerage Services LLC is a broker-dealer and member of NYSE and SIPC. National Financial Services LLC is also part of Fidelity’s brokerage and clearing structure.
Fidelity is privately owned rather than a publicly traded company. Its corporate headquarters are located in Boston, Massachusetts, while some brokerage and operational functions are associated with Smithfield, Rhode Island, Westlake, Texas, and other Fidelity locations.
Choose the Correct Fidelity Contact Route
- Corporate office or FMR-related inquiries: Call 617-563-7000.
- General brokerage, IRA, or personal investing help: Call 800-343-3548 or sign in to your Fidelity account.
- Workplace retirement plans: Sign in through NetBenefits because contact routing can depend on the employer plan.
- Fraud or unauthorized activity: Call Fidelity immediately at 800-544-6666.
- Secure account questions: Use Fidelity’s secure online message center after signing in rather than sending private financial details by regular email.
What to Have Before Contacting Fidelity
Before calling Fidelity, gather the account type, the last four digits of the account number if needed, recent statements, confirmation numbers, transaction dates, screenshots, mailed notices, case numbers, and a short written timeline. Do not post or email account numbers, Social Security numbers, passwords, verification codes, tax documents, balances, or bank information through public websites.
Fidelity Complaints and Escalation Tips
Fidelity complaints may involve account access, locked accounts, fraud reviews, funds availability, transfers, rollovers, retirement-plan processing, online trading, beneficiary changes, tax forms, advisor communication, or difficulty reaching the right department.
For account-specific problems, start with Fidelity’s secure contact routes. Sign in when possible so Fidelity can route the question to the correct team. Ask for a case number, save written confirmations, and keep copies of account notices, transaction confirmations, chat transcripts, and mailed documents.
If your account may be compromised, contact Fidelity immediately at 800-544-6666. Fidelity’s security guidance tells customers to report suspected unauthorized activity right away. You may also need to change passwords, review recent transactions, contact your bank, place fraud alerts with credit bureaus, and document every suspicious communication.
For unresolved brokerage-firm or financial-professional complaints, investors may consider filing a complaint with FINRA. FINRA’s complaint program reviews complaints involving brokerage firms and their employees. Investors may also use the SEC tip and complaint process for investment-account issues, securities-law concerns, or problems involving an investment professional.
SIPC protection is often misunderstood. SIPC generally helps when a member brokerage firm fails financially and customer securities or related cash are missing. SIPC does not protect investors from normal market losses or from every type of fraud, investment decline, or account dispute. Review official SIPC information before relying on coverage assumptions.
Fidelity Reviews on CorporateOfficeHeadquarters.com
Visible Fidelity reviews on this page include complaints about overseas account access, settled-funds or deposit-hold concerns, fraud-review calls, account locks, and difficulty getting a clear resolution. These reviews are user-submitted experiences on CorporateOfficeHeadquarters.com and are not official Fidelity statements.
Because Fidelity handles brokerage, retirement, workplace, advisory, and cash-management accounts, experiences can vary based on the account type, regulatory requirements, employer plan rules, fraud controls, and the department handling the case.
Fidelity Competitors and Related Corporate Office Pages
Fidelity competes with large brokerage, retirement, asset-management, and wealth-management firms. Related corporate office pages include Vanguard Corporate Office, Charles Schwab Corporate Office, and Morgan Stanley Corporate Office. Other competitors and related firms may include T. Rowe Price, Merrill, E*TRADE, Robinhood, Edward Jones, and other brokerage or retirement-plan providers.
For customer-service contact details, see the related CustomerServiceNumbers.com page for Fidelity Customer Service.
Frequently Asked Questions About Fidelity Corporate Office
Where is Fidelity corporate office located?
Fidelity Investments’ corporate headquarters are located at 245 Summer Street, Boston, MA 02210.
What is the Fidelity corporate office phone number?
The Fidelity corporate office / FMR phone number is 617-563-7000.
What is Fidelity customer service number?
Fidelity lists 800-343-3548 as its general customer-service phone number for personal investing and account routing.
How do I contact Fidelity about fraud or unauthorized account activity?
Call Fidelity immediately at 800-544-6666 if you suspect unauthorized activity, an account compromise, or a security issue.
Is Fidelity publicly traded?
No. Fidelity Investments is privately owned and is associated with FMR LLC and related Fidelity companies.
How do I complain about Fidelity?
Start with Fidelity’s official customer-service or secure account-message route and request a case number. If the issue involves a brokerage firm or financial professional and remains unresolved, investors may consider FINRA or SEC complaint options.
Does SIPC protect Fidelity customers from market losses?
No. SIPC is not protection against market losses. SIPC generally applies when a SIPC-member brokerage firm fails financially and customer securities or related cash are missing.
How do I apply for a job at Fidelity?
Use the official Fidelity Careers website to search and apply for open roles.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, company contact, complaint, and review information for major U.S. companies. We focus on verified headquarters details, official contact routes, ownership context, regulatory resources when appropriate, and user-submitted review themes.
Page Update Note
This Fidelity corporate office page was updated on July 1, 2026. The update verified Fidelity’s Boston headquarters address, corporate phone number, customer-service and security contact routes, added financial-services complaint resources, summarized visible COH review themes, and removed unsupported generalized review claims.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Fidelity Investments, FMR LLC, Fidelity Brokerage Services LLC, National Financial Services LLC, FINRA, SIPC, or the Securities and Exchange Commission. This page is for informational, review, feedback, and complaint purposes only. It does not provide investment, legal, tax, retirement, estate-planning, or financial advice. Investment values can rise or fall, and investors may lose money. For account-specific, legal, tax, fraud, brokerage, retirement-plan, or regulatory questions, contact Fidelity directly and consult the appropriate official documents or regulator.
Share Your Experience
Have you contacted Fidelity corporate office, customer service, fraud support, NetBenefits, or another Fidelity department? Share your experience below. Reviews about account access, brokerage support, retirement-plan service, fraud handling, transfers, settled funds, tax forms, advisor communication, or corporate follow-up can help other readers understand what to expect.