John Lewis plc’s current registered office and best-supported corporate mailing address is 1 Drummond Gate, Pimlico, London SW1V 2QQ. John Lewis is part of the employee-owned John Lewis Partnership, led by Chairman Jason Tarry, while Peter Ruis serves as Managing Director of John Lewis. The company does not prominently publish a dedicated public head-office phone number. Customers with order, delivery, return, refund, product, account, or store complaints should normally contact John Lewis Customer Services at 03456 049 049 before escalating an unresolved matter.
John Lewis Head Office and Corporate Contact Information
- Retail Brand: John Lewis & Partners
- Operating Company: John Lewis plc
- Parent Company: John Lewis Partnership plc
- Ownership Structure: Employee-owned through the John Lewis Partnership trust structure
- John Lewis Partnership Chairman: Jason Tarry
- Managing Director of John Lewis: Peter Ruis
- Current Registered Office and Corporate Mailing Address: 1 Drummond Gate, Pimlico, London SW1V 2QQ, United Kingdom
- Public Head-Office Phone Number: No dedicated universal corporate switchboard is prominently published
- General John Lewis Customer Service: 03456 049 049
- General Customer-Service Hours: Seven days a week, 8 a.m.-9 p.m.
- Customer Services: John Lewis Customer Services
- Contact and Issue Selection: Contact John Lewis
- Escalated Complaints: Escalate a John Lewis Complaint
- Returns and Refunds: John Lewis Returns
- Product Support: John Lewis Product Support
- Store Directory: Find a John Lewis Shop
- Order Tracking: John Lewis Order Help
- My John Lewis: My John Lewis Membership
- John Lewis Money: John Lewis Money Support
- John Lewis for Business: John Lewis Business Services
- Careers: John Lewis Partnership Jobs
- Former Employee and Reference Queries: Partner and Employment Reference Support
- John Lewis Partnership Contact Page: Contact the John Lewis Partnership
- Partnership Leadership: John Lewis Partnership Leadership
- Privacy Information: John Lewis Partnership Privacy Policy
- Official Retail Website: JohnLewis.com
- Corporate Website: John Lewis Partnership
The number 03456 049 049 is a John Lewis customer-service number. It should not be described as a dedicated head-office, executive, Human Resources, press, investor, or corporate switchboard number.
The previous 171 Victoria Street address is no longer the current registered office. John Lewis plc changed its registered address to 1 Drummond Gate in 2024.
The former post’s office hours of Monday-Friday from 9 a.m.-5 p.m. should also be removed. John Lewis publishes customer-service hours, but it does not prominently publish equivalent public reception hours for its registered office.
Where Is the John Lewis Head Office?
John Lewis plc’s current registered office and best-supported corporate mailing address is:
John Lewis plc
1 Drummond Gate
Pimlico
London SW1V 2QQ
United Kingdom
This is the current official address readers generally need when searching for the John Lewis head office, John Lewis headquarters, John Lewis corporate office, main office, registered office, corporate address, or London head office.
The company previously used 171 Victoria Street as its registered address. Older directories, business listings, photographs, and contact pages may still show that location.
The Drummond Gate address is not a department store, return counter, repair centre, order-collection point, credit-card support desk, or public walk-in complaints office. Customers should not visit expecting an immediate refund, product replacement, order update, or meeting with a senior executive.
John Lewis Ownership and Corporate Structure
John Lewis is part of the John Lewis Partnership, which also includes Waitrose and related retail, financial, and service businesses.
The retail operation trades through John Lewis plc, while John Lewis Partnership plc sits within the wider corporate structure.
The Partnership is employee-owned. Its employees are known as Partners, and the ownership structure is held in trust for their benefit rather than through an ordinary external shareholder model.
Jason Tarry serves as Chairman of the John Lewis Partnership. The Chairman is the Partnership’s senior executive and is responsible for its overall commercial performance, purpose, and employee-owned governance model.
Peter Ruis serves as Managing Director of John Lewis and leads the department-store and online retail brand.
Head Office vs. John Lewis Customer Services
The John Lewis head office and wider Partnership corporate functions handle matters such as:
- Company leadership and strategy
- Governance and the employee-owned Partnership model
- Finance and legal affairs
- Retail strategy and merchandising
- Corporate employment and People functions
- Privacy, sustainability, and corporate policy
- Media and public affairs
- Supplier and business relationships
John Lewis Customer Services handles consumer matters such as:
- Online orders and cancellations
- Delivery and collection
- Returns and refunds
- Missing, damaged, or faulty products
- Product guarantees and repairs
- Store experiences
- My John Lewis membership
- Gift cards and vouchers
- Website and account problems
Calling Customer Services does not connect a caller to the board or create a formal legal notice. Writing to the registered office does not automatically create a return, cancel an order, preserve a complaint deadline, or generate a customer-service case.
Choose the Correct John Lewis Contact Route
- Online order or delivery question: Use the Customer Services contact tool or call 03456 049 049.
- Store purchase: Contact the shop involved or use the general customer-service route.
- Return or refund: Review the returns page and follow the instructions for the product and purchase method.
- Faulty or damaged product: Select the relevant product-problem category through the contact page.
- Product repair or technical help: Use John Lewis Product Support.
- Complaint not previously reported: Begin with Customer Services and provide the order or receipt information.
- Unresolved complaint: Use the official escalated-complaints page and indicate that the matter has already been reported.
- My John Lewis issue: Use the membership-support information linked from the My John Lewis page.
- Partnership Card, insurance, loan, or other financial product: Use John Lewis Money and the contact details for the specific financial product.
- Job application: Use the John Lewis Partnership jobs website.
- Former Partner or employment reference: Use the dedicated Partner and employee-reference forms.
- Privacy or data-rights request: Contact the Data Protection Officer through the official privacy process.
- Media inquiry: Use the official press-office page only when acting as a journalist or media representative.
- Substantial unresolved corporate matter: Preserve the complaint history before writing to 1 Drummond Gate.
What to Have Before Contacting John Lewis
- The order number or receipt
- The store involved, when applicable
- The purchase and delivery dates
- The product name, brand, and model
- The amount paid and payment method
- Delivery tracking or collection information
- Photographs of damage, packaging, or a product fault
- The date a return or refund was requested
- Earlier customer-service case references
- The names or roles of representatives previously contacted
- A concise description of the requested resolution
Do not post complete order numbers, payment-card information, account passwords, gift-card numbers, delivery addresses, telephone numbers, private email addresses, financial-product details, employee records, or unredacted receipts in a public review.
How to Escalate a John Lewis Complaint
Begin with John Lewis Customer Services or the shop involved.
Explain what happened, provide the order or receipt information, and state whether you are requesting delivery, repair, replacement, refund, price correction, account assistance, or another resolution.
Keep the case reference and copies of emails, chat records, receipts, delivery confirmations, photographs, and written promises.
When the initial contact does not resolve the issue, use the official escalated-complaints page and select the option confirming that John Lewis has already been contacted.
For a substantial unresolved corporate matter, written correspondence may be sent to:
John Lewis plc
1 Drummond Gate
Pimlico
London SW1V 2QQ
United Kingdom
Include the customer-service history, relevant dates, case references, and requested resolution.
Send copies rather than original receipts, identification, financial documents, photographs, or legal records. Do not mail merchandise to the registered office unless John Lewis provides specific return instructions.
John Lewis Order and Delivery Complaints
Order complaints may involve delayed delivery, missing items, damaged goods, failed collection, an incorrect product, supplier delivery, or an order that was cancelled.
Check the account and order-tracking information before contacting support.
Keep:
- The original order confirmation
- The promised delivery date
- Tracking messages
- Courier or supplier communications
- Photographs of the package and product
- The amount charged or refunded
Some large products and products delivered directly by approved suppliers may follow different delivery processes. Customer Services can contact the supplier when appropriate.
Report visible delivery damage promptly and retain the packaging until John Lewis or the delivery company provides instructions.
John Lewis Returns and Refund Complaints
John Lewis currently permits most eligible unwanted items to be returned within 30 days.
The item generally must be unused, remain in its original condition, retain its labels and tags, and be accompanied by proof of purchase.
Certain items cannot be returned unless faulty, including products affected by hygiene, personalisation, registration, or other stated exclusions.
Before disputing a return decision, keep:
- The receipt or order email
- The delivery or purchase date
- All original packaging and labels
- The product listing and return terms
- Any written response from the shop or Customer Services
A change-of-mind return is different from a complaint that an item is faulty, not as described, damaged, or unfit for purpose. Use the contact route that matches the actual issue.
John Lewis Product and Repair Complaints
Product complaints may involve electrical goods, furniture, appliances, installation, guarantees, Protect Plus, manufacturer support, or a repair arranged through John Lewis.
Use the Product Support page or choose the appropriate product category through Customer Services.
Be prepared to provide the model, serial number, purchase date, symptoms, photographs, and any repair history.
Protect Plus and other insurance-backed products may be administered or underwritten by another company. Use the contact information in the policy documents rather than assuming the John Lewis registered office controls the claim.
Do not send a product, battery, damaged appliance part, or other physical evidence to head office unless written instructions are provided.
John Lewis Money and Partnership Card Complaints
John Lewis Money includes financial products such as the Partnership Card, insurance, loans, and travel money.
These services may involve regulated providers, lenders, insurers, underwriters, or administrators separate from the retail Customer Services team.
Use the support details shown on the relevant product website, account statement, policy, or agreement.
The general retail number and registered office should not be treated as universal contacts for:
- Credit-card payments
- Interest or fees
- Credit decisions
- Insurance claims
- Loan servicing
- Travel-money transactions
Keep financial-account numbers, policy numbers, security information, and identity documents out of public reviews.
John Lewis Employee, Partner, and Applicant Questions
John Lewis does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations phone number.
Applicants should use the John Lewis Partnership jobs portal and the contact information associated with the vacancy.
Current Partners should use authorised internal systems and People-support channels.
Former Partners can use the dedicated leaver-support process, while external organisations seeking an employment or financial reference should use the official reference form.
Do not post employee numbers, National Insurance numbers, payroll records, work schedules, medical information, disciplinary documents, or private workplace communications in a public review.
John Lewis Reviews and Complaints
There are currently no reviews visibly displayed on this CorporateOfficeHeadquarters.com page.
Because no public comments are shown, there is not enough information to identify recurring complaint themes, customer sentiment, ratings, or common corporate-office experiences.
When leaving a John Lewis review below, identify whether the experience involved a shop, online order, delivery, return, product repair, financial product, employment issue, or corporate correspondence.
Helpful reviews include the approximate date, shop or order type, support route used, response time, and whether the matter was resolved.
Fake John Lewis Support Warning
Use JohnLewis.com, JohnLewisPartnership.co.uk, JohnLewisMoney.com, the official jobs portal, or a verified shop listing before providing account, payment, or employment information.
Be cautious with:
- Fake delivery messages
- Gift-card promotions
- Refund offers requiring payment
- Partnership Card support numbers from unofficial directories
- Job offers requiring equipment or processing fees
- Requests for passwords or one-time security codes
John Lewis support should not require payment by gift card, cryptocurrency, or wire transfer to investigate an ordinary retail complaint.
John Lewis Competitors and Related Corporate Office Pages
John Lewis competes with national department stores, fashion and home retailers, electrical retailers, online marketplaces, and specialist shops.
Related corporate-office pages include Marks & Spencer Head Office and Next Head Office.
Related Resources
- Official John Lewis Website
- John Lewis Customer Services
- Contact John Lewis
- John Lewis Escalated Complaints
- John Lewis Returns and Refunds
- John Lewis Product Support
- John Lewis Shop Directory
- John Lewis for Business
- John Lewis Partnership Jobs
- Former Partner and Employment Reference Support
- John Lewis Partnership
- John Lewis Partnership Leadership
- John Lewis Partnership Contact Information
- John Lewis Partnership Privacy Policy
Frequently Asked Questions About John Lewis Head Office
Where is the John Lewis head office?
John Lewis plc’s current registered office is at 1 Drummond Gate, Pimlico, London SW1V 2QQ.
Is John Lewis still headquartered at 171 Victoria Street?
John Lewis previously used 171 Victoria Street as its registered address. The registered office changed to 1 Drummond Gate in July 2024.
What is the John Lewis head-office phone number?
John Lewis does not prominently publish a dedicated universal head-office switchboard. The main retail customer-service number is 03456 049 049.
Is 0345 604 9049 a John Lewis corporate number?
That number is used in John Lewis customer-service contexts. It should not be described as a dedicated corporate or executive office number.
How do I complain to John Lewis?
Contact Customer Services or the shop involved first. Use the official escalated-complaints page when an earlier complaint remains unresolved.
How long do I have to return an item to John Lewis?
Most eligible unwanted items can currently be returned within 30 days when they remain unused, in original condition, and meet the applicable policy requirements.
Who owns John Lewis?
John Lewis is part of the employee-owned John Lewis Partnership. Its ownership structure is held in trust for the benefit of its employees, known as Partners.
Who leads the John Lewis Partnership?
Jason Tarry is Chairman of the John Lewis Partnership.
Who manages the John Lewis retail brand?
Peter Ruis is Managing Director of John Lewis.
What is the John Lewis Human Resources phone number?
John Lewis does not prominently publish one universal public HR number. Applicants, current Partners, former Partners, and organisations seeking references have separate official routes.
Can I visit the head office to make a return or complaint?
No public walk-in return, refund, order-support, or complaints counter is advertised at the registered office.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, ownership, leadership, complaint-route, and review information for UK and international retailers, financial institutions, airlines, hotels, restaurants, and other organisations.
This page is designed to distinguish the John Lewis registered office from retail Customer Services, individual shops, returns, product support, John Lewis Money, careers, employee-support routes, and the wider John Lewis Partnership.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with John Lewis plc, John Lewis Partnership plc, Waitrose, John Lewis Money, any John Lewis shop, employee, lender, insurer, delivery provider, or customer-service representative.
This page is provided for informational purposes only and is not legal, financial, credit, insurance, employment, privacy, or consumer-rights advice.
Addresses, phone numbers, leaders, customer-service hours, return terms, financial providers, employment processes, and complaint routes may change. Use current official John Lewis resources for information applying to a specific purchase, order, account, policy, or employment matter.
Share Your Experience
Have you contacted John Lewis Customer Services, a shop manager, product support, the complaints team, John Lewis Money, the registered office, careers, or Partner support?
Share your experience with an online order, shop purchase, delivery, return, refund, faulty product, repair, account, financial product, employment matter, or corporate escalation below.
Helpful reviews include the approximate date, shop or order type, support route used, response time, and whether the issue was resolved. Please do not post order numbers, card details, gift-card information, delivery addresses, account credentials, employee records, private phone numbers, personal email addresses, or unredacted receipts.