London Fog is a heritage outerwear, apparel, accessories, and luggage brand owned and managed by Iconix International Inc. London Fog does not prominently publish a separate standalone corporate headquarters or universal customer-service phone number. The current global headquarters of its parent brand-management company is located at 251 Royal Palm Way, Suite 600, Palm Beach, FL 33480. Customers with order, return, warranty, luggage, apparel, or product-quality complaints should normally begin with the retailer or product licensee responsible for the purchase before submitting an unresolved brand-level concern to Iconix.
London Fog Corporate Office and Headquarters Information
- Brand: London Fog
- Brand Owner and Manager: Iconix International Inc.
- Ownership Status: Privately held following Iconix’s 2021 take-private transaction
- Parent-Company Global Headquarters: 251 Royal Palm Way, Suite 600, Palm Beach, FL 33480, USA
- New York Brand and Licensing Office: 1450 Broadway, New York, NY 10018
- London Fog Corporate Phone Number: No current universal corporate number is prominently published
- London Fog Customer-Service Phone Number: No current universal customer-service number is prominently published
- Direct-Order Support Email: su*****@*******og.com
- London Fog Returns: Start or Review a LondonFog.com Return
- London Fog Luggage Warranty: London Fog Luggage Warranty Portal
- Iconix Corporate Contact Form: Contact Iconix International
- Official London Fog Website: LondonFog.com
- Official Iconix London Fog Page: London Fog Brand Information
- Iconix Careers: Available through the careers link on the official Iconix and London Fog websites
- London Fog Privacy Policy: London Fog Privacy Policy
London Fog’s current official websites do not prominently publish a verified universal corporate telephone number, customer-service telephone number, Human Resources number, warranty phone number, or complaints-department line.
Customers should be cautious with telephone numbers copied from old corporate filings, archived contact pages, third-party directories, product packaging from a different licensee, or websites that are not connected to LondonFog.com or IconixBrand.com.
Where Is London Fog Headquarters?
London Fog does not currently identify a separate standalone headquarters for the brand. Its owner and brand manager, Iconix International Inc., maintains its global corporate headquarters at:
Iconix International Inc.
251 Royal Palm Way, Suite 600
Palm Beach, FL 33480
Iconix previously maintained its global headquarters in New York City. The company moved its global corporate headquarters to Palm Beach in 2022 while retaining a New York presence for brand management and licensing.
London Fog’s website privacy policy continues to identify Iconix International at 1450 Broadway in New York. That address may remain connected to website administration, licensing, or brand-management activity, but it should not be confused with Iconix’s current Palm Beach global headquarters.
Neither address is a London Fog retail store, returns warehouse, repair facility, warranty center, or public product-exchange location. Do not mail coats, luggage, receipts, or defective products to either corporate office unless an authorized representative provides written instructions.
Who Owns London Fog?
London Fog is owned and managed by Iconix International Inc., a brand-management company whose portfolio includes fashion, sports, and home brands.
Iconix licenses its trademarks and brand names to manufacturers, distributors, retailers, and other operating partners. As a result, two London Fog products may be made, sold, warrantied, or supported by different companies depending on the merchandise category and where each item was purchased.
Iconix became a privately held company following its 2021 acquisition through an affiliate of Lancer Capital. Bob Galvin serves as Iconix International’s chief executive officer. Kyle Harmon serves as president and chief operating officer.
London Fog itself does not prominently identify a separate chief executive officer, customer-service executive, or corporate complaint department.
London Fog Corporate Office vs. Retailers and Licensees
The London Fog corporate brand office is primarily concerned with trademark ownership, licensing, marketing, brand strategy, product categories, international distribution, and relationships with operating partners.
Retailers generally handle:
- Orders placed on their website or in their store
- Shipping, tracking, and delivery problems
- Returns and exchanges under the retailer’s policy
- Refund timing and original payment methods
- Incorrect sizes, colors, or quantities
- Damaged merchandise received from the retailer
- Retail promotions, coupons, and pricing disputes
Licensees or product manufacturers may handle:
- Manufacturing-defect warranty claims
- Replacement parts
- Luggage wheels, handles, zippers, and hardware
- Product-category warranty terms
- Repair or replacement decisions
- Safety notices and product recalls
Iconix corporate should normally be treated as a higher-level brand contact rather than the first destination for a routine retail order or product return.
Choose the Correct London Fog Support Route
- Macy’s, Amazon, Kohl’s, or another retailer purchase: Contact the retailer listed on the receipt or order confirmation.
- Direct LondonFog.com order: Email su*****@*******og.com or use the official returns portal.
- Return or refund: Follow the policy of the retailer that accepted payment.
- Damaged delivery: Photograph the shipping carton and merchandise and contact the seller promptly.
- Defective apparel: Contact the retailer first and retain the garment tags and proof of purchase.
- Luggage warranty: Follow the warranty documentation included with the luggage or use the London Fog luggage warranty portal.
- Airline-damaged luggage: File a damage report with the airline before leaving the airport when possible.
- Privacy request: Follow the contact instructions in London Fog’s privacy policy.
- Licensing, marketing, or corporate inquiry: Use the Iconix International Connect form.
- Unresolved brand-level complaint: Document the retailer and warranty contacts before writing to Iconix headquarters.
What to Have Before Escalating a London Fog Complaint
- The retailer or website where the product was purchased
- The purchase date and proof of purchase
- The order number or transaction reference
- The London Fog product category and style name
- The model, collection, or style number shown on the tag
- The warranty card or product documentation
- Photographs showing the product and reported defect
- Shipping, return, repair, or claim confirmation numbers
- The dates and results of earlier contacts
- A concise description of the requested resolution
Do not post full order numbers, payment-card information, gift-card numbers, home addresses, personal phone numbers, email addresses, travel itineraries, baggage tags, or unredacted receipts in a public review.
How to Escalate a London Fog Complaint
Begin with the company that accepted payment. Ask the retailer to review the order, return policy, merchandise condition, delivery record, and available refund or replacement options.
For a warranty concern, identify the product category and review the warranty materials supplied with the item. London Fog’s licensing model means that luggage, outerwear, footwear, accessories, and other products may have different warranty administrators and procedures.
Request a claim or case number and keep copies of photographs, receipts, emails, chat transcripts, shipping records, and warranty submissions.
For a substantial brand concern that remains unresolved after contacting the responsible retailer or licensee, use the Iconix International Connect form or send written correspondence to:
Iconix International Inc.
251 Royal Palm Way, Suite 600
Palm Beach, FL 33480
Explain where the product was purchased, what company handled the initial complaint, what resolution was offered, and why additional corporate review is being requested. Send copies rather than original documents or merchandise.
London Fog Returns, Refunds, and Direct Orders
London Fog’s current returns portal asks for the order number and the shipping ZIP code, email address, or telephone number connected to a direct order.
The portal also lists su*****@*******og.com for questions. This support route is most relevant to eligible orders placed directly through LondonFog.com.
A return portal does not necessarily cover merchandise purchased from Macy’s, Amazon, Kohl’s, another department store, an independent seller, or an overseas retailer. Those purchases are normally controlled by the seller’s return and refund policies.
Before returning an item, confirm the return deadline, merchandise-condition requirements, shipping responsibility, restocking rules, and expected refund method.
London Fog Luggage Warranty Complaints
London Fog-branded luggage may include a limited warranty against qualifying manufacturing defects. Warranty coverage depends on the documentation supplied with the specific product.
Common luggage concerns may involve:
- Broken or missing wheels
- Retractable handle problems
- Separated seams or fabric
- Broken zippers or pulls
- Cracked shells or damaged hardware
- Difficulty obtaining repair or replacement information
The luggage warranty portal states that accidental damage, unreasonable use, ordinary wear, abuse, and handling damage are not covered. Airline or transportation damage should normally be reported directly to the carrier.
Keep the receipt, model number, warranty card, photographs, baggage report, travel date, and all claim correspondence. Do not discard the luggage until the warranty administrator or carrier explains whether an inspection is required.
London Fog Brand Reputation, Reviews, and Complaints
London Fog has a long history in rainwear and outerwear and now appears across apparel, footwear, eyewear, accessories, luggage, umbrellas, cold-weather products, pet products, and home categories.
Because London Fog operates through numerous retailers and licensees, product quality, return procedures, warranty terms, and support experiences can vary by category, seller, manufacturer, and country.
There are currently no London Fog customer reviews visibly displayed on this CorporateOfficeHeadquarters.com page. No COH rating average or recurring complaint theme can therefore be calculated from this page.
When leaving a London Fog review below, include the retailer, approximate purchase date, product category, general issue, support route used, response time, and whether the complaint was resolved.
Fake London Fog Customer-Service Warning
London Fog does not prominently publish a universal customer-service telephone number on its current official website.
Be cautious with third-party listings that present an old Iconix switchboard, unrelated retailer, warranty administrator, or unverified toll-free number as London Fog corporate customer service.
Use LondonFog.com, IconixBrand.com, the retailer shown on the receipt, and the warranty materials included with the product. Do not provide account passwords, verification codes, complete card numbers, bank information, gift-card payments, cryptocurrency, or remote access to a device.
London Fog Competitors and Related Corporate Office Pages
London Fog competes with outerwear, fashion, travel-goods, and lifestyle brands. Related companies include Ralph Lauren, Calvin Klein, The North Face, Burberry, Columbia Sportswear, Barbour, and other coat and luggage brands.
Related corporate-office pages include Ralph Lauren Corporate Office, Calvin Klein Corporate Office, and The North Face Corporate Office.
Related Resources
- Official London Fog Website
- London Fog on the Iconix International Website
- London Fog Returns Portal
- London Fog Luggage Warranty Portal
- Contact Iconix International
- About Iconix International
- London Fog Privacy Policy
- Iconix International Privacy Policy
Frequently Asked Questions About London Fog Corporate Office
Where is London Fog headquarters?
London Fog does not prominently identify a separate standalone headquarters. Its owner, Iconix International Inc., maintains its global corporate headquarters at 251 Royal Palm Way, Suite 600, Palm Beach, FL 33480.
Does London Fog still have an office in New York?
Iconix said it would retain a New York City location for brand-management and licensing operations after moving its global headquarters to Palm Beach. London Fog’s privacy policy continues to identify 1450 Broadway in New York as the website operator’s address.
What is London Fog’s corporate phone number?
London Fog and Iconix do not currently publish a clearly verified universal corporate telephone number on their main official websites. Use the Iconix International Connect form for corporate questions.
What is London Fog’s customer-service phone number?
London Fog does not prominently publish a current universal customer-service phone number. Contact the retailer that accepted payment or email su*****@*******og.com for an eligible direct LondonFog.com order.
Is 1-855-701-1335 London Fog customer service?
That number is not currently published on London Fog’s official website, returns portal, or Iconix contact page. It should not be relied upon without independent confirmation.
Who owns London Fog?
London Fog is owned and managed by Iconix International Inc., a privately held brand-management company.
Who is the CEO of London Fog?
London Fog does not prominently identify a separate brand CEO. Bob Galvin is the chief executive officer of parent company Iconix International.
How do I return a London Fog product?
Contact the retailer that sold the item. For an eligible direct LondonFog.com purchase, use the official returns portal and retain the order information.
How do I make a London Fog luggage warranty claim?
Follow the warranty documentation included with the luggage or submit the requested information through the London Fog luggage warranty portal. Keep the receipt, model number, photographs, and claim confirmation.
Does London Fog cover airline luggage damage?
Manufacturing warranties generally do not cover airline or handling damage. Report visible damage to the airline or transportation provider promptly and retain the baggage report.
How do I complain to London Fog corporate?
Begin with the retailer or warranty administrator responsible for the transaction. If the concern remains unresolved, submit a concise summary through the Iconix International Connect form or write to Iconix’s Palm Beach headquarters.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, ownership, address, contact-route, complaint, and review information for fashion brands, retailers, manufacturers, restaurants, financial institutions, hotels, airlines, and other organizations.
This page is designed to help readers distinguish the London Fog brand from Iconix International, individual retailers, product licensees, direct-order support, returns processing, and luggage warranty administration.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with London Fog, Iconix International Inc., Lancer Capital, any London Fog licensee, manufacturer, retailer, warranty administrator, delivery company, or customer-support representative.
This page is provided for informational purposes and is not legal, financial, warranty, employment, travel, or product-safety advice.
Addresses, ownership structures, leadership roles, licensees, retailers, support contacts, return policies, and warranty procedures may change. Review the receipt, product documentation, and current official company resources for information applying to a specific purchase.
Share Your Experience
Have you contacted a London Fog retailer, direct-order support, luggage warranty administrator, product licensee, or Iconix International?
Share your experience with a coat, jacket, luggage set, accessory, footwear item, order, return, refund, warranty claim, product defect, retailer complaint, or corporate escalation below.
Helpful reviews include the retailer, city and state when relevant, approximate purchase date, product type, general issue, support route used, response time, and whether the complaint was resolved. Please do not post complete order numbers, warranty claim numbers, payment information, home addresses, personal phone numbers, private email addresses, travel records, baggage tags, or unredacted receipts.