Medtronic’s U.S. operational headquarters handles corporate, investor, governance, business and general company matters. Patients who need help with a medical device, monitor, insulin pump, implanted therapy, warranty, return or product concern should use the Patient Services team that specializes in that device.
Medtronic’s U.S. operational headquarters can be reached at 763-514-4000 or toll-free at 1-800-633-8766. Medtronic currently publishes general U.S. Customer Care hours of 8:00 AM to 8:00 PM Eastern.
Medtronic Corporate Office Contact Information
- Company: Medtronic plc
- U.S. operational headquarters: 710 Medtronic Parkway, Minneapolis, MN 55432-5604
- Operational-headquarters telephone: 763-514-4000
- U.S. toll-free Customer Care: 1-800-633-8766
- Published general Customer Care hours: 8:00 AM-8:00 PM Eastern
- Official contact page: Medtronic Contact and Support
- Official website: Medtronic.com
- Global locations: Medtronic locations
The Minnesota location is Medtronic’s operational headquarters. Medtronic plc’s principal executive office is located in County Galway, Ireland. The operational headquarters is not a medical clinic, emergency facility or general destination for returned devices.
Medtronic Principal Executive Office
- Address: Building 2, Parkmore Business Park West, County Galway, H91 4K49, Ireland
- Telephone: +353 1 438 1700
The Irish office handles company-level matters. Patients in the United States should use the appropriate U.S. Patient Services contact for device or therapy assistance.
Medtronic Patient Services
- Patient Services directory: Find support for a Medtronic device
- Product returns and replacements: Review return instructions
- Product manuals: Search Medtronic manuals
- Product advisories: Review product advisories and performance information
- Patient ID cards: Update device registration or request an ID card
- MRI resources: Review Medtronic MRI information
Patient Services can provide general educational information and product assistance. Medtronic advises patients to contact their physician about medical conditions, symptoms and therapy management.
Medtronic Heart Device Support
This team assists U.S. patients with Medtronic pacemakers, implantable cardioverter-defibrillators, cardiac resynchronization therapy devices and insertable cardiac monitors.
- Heart-device questions: 1-800-551-5544
- Hours: Monday-Friday, 7:00 AM-6:00 PM Central
- 24/7 virtual assistant: Available through Medtronic’s Patient Services page
For symptoms, treatment decisions, device programming or an urgent medical concern, contact the treating cardiology or electrophysiology team rather than relying solely on manufacturer support.
Medtronic CareLink Support
- CareLink network support: 1-800-929-4043
- Hours: Monday-Friday, 8:00 AM-5:00 PM Central
CareLink support can assist with monitor setup, transmission verification and troubleshooting. The patient’s clinic controls clinical review and interpretation of transmitted information.
Medtronic Cardiovascular Patient Support
This contact may assist patients who have undergone certain heart-valve, ablation, coronary or vascular procedures involving Medtronic products.
- Telephone: 1-877-526-7890
- Hours: Monday-Friday, 8:00 AM-5:00 PM Central
Medtronic Diabetes Support
- Main diabetes support number: 1-800-646-4633
- Product technical support: Option 1, available 24 hours
- Supply orders: Option 2, Monday-Friday, 8:00 AM-6:00 PM Central
- Pump and continuous glucose monitor sales: Option 3, Monday-Friday, 8:00 AM-6:00 PM Central
- Billing, payments and returns: Option 4, Monday-Friday, 8:00 AM-6:00 PM Central
- Diabetes supplies: Diabetes.shop
Technical support cannot determine insulin doses or replace advice from a diabetes-care professional. Follow the product instructions and the emergency plan supplied by the treating clinician.
Neurostimulation and Drug Pump Support
This team supports patients with qualifying Medtronic therapies involving bladder or bowel control, deep brain stimulation, gastric electrical stimulation, spinal cord stimulation and implanted drug-delivery pumps.
- Telephone: 1-800-510-6735
- Hours: Monday-Friday, 8:00 AM-5:00 PM Central
Contact the treating physician promptly about unexpected symptoms, changes in therapy, medication-delivery concerns or possible device movement. Do not adjust an implanted system without professional instructions.
Spine and Biologics Support
- Telephone: 1-800-933-2635
- Hours: Monday-Friday, 7:00 AM-7:00 PM Central
This team can provide general product information involving qualifying spinal implants and biologic products. Questions about an individual procedure, recovery, imaging result or treatment outcome should be addressed with the treating medical professional.
Medtronic Care Management Services
- Support center: 1-888-243-8881
- Hours: Daily, 7:00 AM-7:00 PM Central
This number is for patients enrolled in a Medtronic Care Management Services remote patient-monitoring program.
Best Medtronic Contact by Issue
- Corporate or business matter: Contact the U.S. operational headquarters.
- General product enquiry: Use Medtronic Contact and Support.
- Pacemaker or defibrillator: Contact Heart Device Patient Services.
- CareLink monitor: Contact CareLink support.
- Insulin pump or continuous glucose monitor: Contact Medtronic Diabetes.
- Deep brain stimulator or spinal cord stimulator: Contact neurostimulation support.
- Implanted drug pump: Contact drug-pump support and the treating clinician.
- Spinal implant or biologic product: Contact Spine and Biologics Patient Services.
- MRI question: Use Medtronic’s MRI resources and contact the treating physician or imaging facility.
- Device ID card: Use the official device-registration service.
- Return or replacement: Contact the product-specific team before shipping anything.
- Recall or safety notice: Check the official Product Advisories page and contact the product-specific support team.
- Medical symptoms or treatment decision: Contact a qualified healthcare professional.
- Medical emergency: Call 911.
How to Submit a Medtronic Product or Service Complaint
- Identify the exact product or therapy involved.
- Locate the model, serial or device information without publishing it publicly.
- Contact the Patient Services team assigned to that product.
- Explain the issue factually and in chronological order.
- Describe any error message, alarm or observed malfunction.
- Ask for a complaint, case or reference number.
- Record any troubleshooting instructions provided.
- Request written return or replacement instructions when applicable.
- Keep the product and packaging unless instructed otherwise.
- Follow up using the same case number.
Patients should also notify the treating healthcare professional when a product problem may affect therapy or health.
Information to Have Before Contacting Medtronic
- Product or therapy name
- Model number
- Serial number, provided privately
- Implant or purchase date
- Treating clinic or healthcare professional
- Error message, alarm or indicator-light pattern
- Date and time the issue occurred
- Steps already taken
- Existing case number
- Warranty or replacement information
- The specific assistance being requested
Do not publish device serial numbers, patient ID cards, account information, pump settings, health records or physician contact details in a review.
Medical Emergencies and Urgent Device Concerns
Medtronic’s website contact forms and corporate office are not emergency services. Call 911 for a potentially life-threatening condition.
Contact a healthcare professional promptly if:
- An implanted device produces an unexpected alert.
- An insulin pump stops delivering insulin.
- A drug pump appears to malfunction.
- A patient experiences severe pain, fainting, breathing difficulty or neurological symptoms.
- A wound or implant site appears infected.
- A device is damaged during an accident.
- A clinician has instructed the patient to seek immediate care.
Do not delay medical care while waiting for corporate Customer Care to respond.
Medtronic Product Advisories and Recalls
Medtronic maintains official product-advisory and performance resources. Notices may contain:
- Affected product names
- Model or lot information
- Description of the concern
- Potential patient or user risks
- Instructions for healthcare professionals
- Instructions for patients
- Replacement, inspection or monitoring steps
Do not stop using, reprogram, disconnect or remove a medical device solely because a similar product appears in a notice. Verify the exact model and follow the instructions from Medtronic and the treating healthcare professional.
Returning a Medtronic Product
Contact the appropriate Patient or Customer Services team before returning an external device. Depending on the product, Medtronic may provide authorization, a prepaid shipping label or a return box.
Examples of external products include:
- CareLink remote monitors
- Programmers
- Insulin pumps
- Continuous glucose monitoring equipment
- New or unused products
Do not mail an external device directly to operational headquarters unless Medtronic provides written instructions.
Returning an Explanted Device
A device removed from inside the body must be handled as a biohazard. Medtronic provides a return kit and shipping instructions for qualifying explanted products.
Examples may include:
- Pacemakers
- Defibrillators
- Cardiac leads
- Insertable cardiac monitors
- Neurostimulators
- Drug pumps
- Catheters
Patients should not personally package or mail an explanted medical device without instructions from the healthcare facility and Medtronic.
Warranty and Replacement Questions
Warranty and replacement eligibility depend on the product, purchase or implant date, warranty terms, device condition, applicable agreement and investigation findings.
Ask Patient Services to confirm:
- Whether the product is registered
- Whether the product remains under warranty
- Whether troubleshooting is required
- Whether the product must be returned
- Whether a temporary or permanent replacement is available
- Who pays shipping or related costs
- Whether a healthcare professional must participate
A customer-service representative may need to complete troubleshooting or obtain technical information before authorizing a replacement.
Medtronic Patient ID Cards
Medtronic recommends that patients with qualifying implanted devices carry an identification card. The card can help identify the device in an emergency and provides Medtronic contact information.
Qualifying devices may include:
- Pacemakers
- Defibrillators
- Cardiac leads
- Neurostimulators
- Implanted drug pumps
- Endovascular stents
- Heart valves, rings or bands
- Patient Registration Services: 1-800-551-5544
- Registration and ID-card form: Manage a Medtronic ID card
The official registration process may request highly sensitive identifying information. Submit it only through Medtronic’s verified secure service and never in a public review.
MRI and Medical Procedure Questions
Some Medtronic devices are eligible for MRI scanning only under specific conditions. Device model, leads, implant configuration, scanner type and programming can affect eligibility.
- Inform the imaging facility about every implanted medical device.
- Present the device ID card when available.
- Provide the exact model and lead information.
- Ask the treating specialist whether device programming is required.
- Confirm that the imaging facility has reviewed the current Medtronic MRI conditions.
Do not assume that a device is MRI safe based only on its brand name or appearance.
Medtronic Device Cybersecurity
Patients should follow Medtronic’s current product-security instructions and use only authorized software, applications, programmers and accessories.
- Install updates provided through verified Medtronic channels.
- Do not connect a device or monitor to untrusted equipment.
- Do not share account credentials or verification codes.
- Be cautious of unexpected calls claiming that immediate remote access is required.
- Report suspected product-security concerns through Medtronic’s official support system.
- Contact the treating clinic before changing remote-monitoring arrangements.
Medtronic, Healthcare Providers and Insurers
- Medtronic: Manufacturer support, product information, troubleshooting, advisories, qualifying returns and warranty review
- Treating healthcare professional: Diagnosis, treatment, programming, medical decisions and clinical follow-up
- Hospital or clinic: Procedure records, clinical services, scheduling and facility billing
- Insurance company: Coverage, authorization, benefits and claim decisions
- Medical-equipment supplier: Its own order, delivery and billing responsibilities
- Pharmacy: Prescription dispensing and pharmacy billing
Medtronic Customer Care may not have access to a hospital record, insurance claim, physician schedule or third-party medical bill.
How to Escalate an Unresolved Medtronic Complaint
- Contact the product-specific Patient Services team.
- Obtain a case number.
- Complete reasonable troubleshooting when medically appropriate.
- Ask for written return, warranty or replacement instructions.
- Request supervisory review when the response does not address the issue.
- Keep records of calls, shipments and returned devices.
- Notify the treating healthcare professional when therapy or safety may be affected.
- Send a concise written corporate escalation after the product-support process has been used.
- Consider the appropriate regulatory reporting route for a serious product problem.
Medtronic Scam and Impersonation Warnings
- Use Medtronic.com and verified product-specific telephone numbers.
- Do not trust caller identification alone.
- Do not provide a password or verification code to an unexpected caller.
- Do not disclose insulin settings or medical information to an unverified person.
- Do not mail a device to an address supplied by an unverified caller.
- Do not pay a warranty or replacement fee using gift cards, cryptocurrency or a person-to-person transfer.
- Do not allow an unknown caller to control a computer or mobile device remotely.
- Verify unexpected recall or replacement messages through official Medtronic support.
Protect Your Medical and Personal Information
Do not include the following information in a public review:
- Diagnosis or detailed symptoms
- Device serial or model identifiers linked to a patient
- Implant date or medical-record number
- Patient ID card
- Insulin-pump settings or glucose data
- Prescription or medication information
- Social Security number
- Date of birth
- Home address or private contact information
- Insurance information
- Medical bills or records
- Account passwords or verification codes
- Information identifying a minor child
- Names or private details of individual representatives or clinicians
Medtronic Corporate Structure and Leadership
- Company: Medtronic plc
- Stock exchange: New York Stock Exchange
- Ticker: MDT
- Chairman and Chief Executive Officer: Geoff Martha
- Executive Vice President and Chief Financial Officer: Thierry Piéton
- Chief Scientific and Medical Officer: Laura Mauri, M.D., M.Sc.
- U.S. operational headquarters: Minneapolis, Minnesota
- Principal executive office: County Galway, Ireland
Leadership positions and corporate contact information can change. Verify current information through Medtronic’s official leadership and investor pages.
Medtronic Investor and Shareholder Contacts
- Investor Relations email: in****************@*******ic.com
- Investor Relations telephone: 763-514-4000
- Toll-free: 1-800-633-8766
- Transfer agent: EQ Shareowner Services
- Transfer-agent telephone: 1-888-648-8154
- Investor website: Medtronic Investor Relations
Investor Relations and the transfer agent do not provide medical advice, troubleshoot patient devices, authorize replacements or access patient-service cases.
Medtronic Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays one Medtronic review dated February 3, 2025.
The reviewer reports a perceived decline in customer support, including argumentative interactions and difficulty obtaining a warranty replacement for a device the reviewer believed was defective.
This is one unverified customer account. It should not be treated as confirmation that a device was defective, that a warranty replacement was required or that Medtronic’s customer service has declined company-wide. No Medtronic or CorporateOfficeHeadquarters.com response is currently visible.
Related Corporate Office Pages
Share Your Medtronic Experience
Have you contacted Medtronic about a device, monitor, insulin pump, supply order, warranty, replacement, product advisory, return or corporate matter? Leave a factual review below describing the support route used, approximate response time and whether the administrative issue was resolved.
Comments and photographs are moderated. Do not post diagnoses, device serial numbers, patient ID cards, pump settings, glucose data, prescriptions, medical records, insurance information, addresses, passwords, information about minor children or names of individual representatives.
Posting on CorporateOfficeHeadquarters.com does not contact Medtronic. It does not create a product complaint, troubleshoot a device, report an emergency, request a replacement, register an implant, return equipment or protect a warranty, medical, regulatory or legal deadline.
Last Updated: July 14, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with Medtronic plc, Medtronic Patient Services, any hospital, physician, insurer, equipment supplier or government agency.
Corporate contacts, product-support telephone numbers, hours, warranties, advisories, return procedures, leadership and patient resources can change. Verify current information through Medtronic’s official website, product documentation and the healthcare professional responsible for the patient’s care.
This website cannot provide medical advice, diagnose a device problem, access a patient record, change therapy settings, authorize a replacement, register an implant, process a return or submit a complaint to Medtronic.