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  • Johnson & Johnson Corporate Office Headquarters: Address, Phone Number and Complaints

Johnson & Johnson Corporate Office Headquarters: Address, Phone Number and Complaints 

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Johnson & Johnson’s corporate office headquarters is located at One Johnson & Johnson Plaza, New Brunswick, NJ 08933. The verified corporate phone number is 1-732-524-0400. Johnson & Johnson is a publicly traded healthcare company focused on Innovative Medicine and MedTech, with Joaquin Duato serving as Chairman and Chief Executive Officer. Medicine questions, medical-device support, adverse events, product-quality complaints, investor inquiries and former consumer-brand complaints each have separate contact routes and should not automatically be directed to the corporate switchboard.

Johnson & Johnson Corporate Office and Headquarters Information

The number 1-732-524-0400 is Johnson & Johnson’s published corporate-office number. It should not be described as a universal Customer Care number, medicine hotline, medical-device support line, Human Resources number or emergency service.

The previously listed Customer Care number, fax number and general in**@*nj.com email are not currently published through Johnson & Johnson’s main official corporate contact resources and should be removed.

Johnson & Johnson corporate headquarters at One Johnson & Johnson Plaza in New Brunswick, New Jersey
Johnson & Johnson maintains its corporate headquarters at One Johnson & Johnson Plaza in New Brunswick, New Jersey.

Where Is Johnson & Johnson Headquarters?

Johnson & Johnson headquarters is located at:

Johnson & Johnson
One Johnson & Johnson Plaza
New Brunswick, NJ 08933

This is the company’s principal executive office and the address readers generally seek when searching for the Johnson & Johnson corporate office, Johnson & Johnson headquarters, J&J HQ, main office, head office or corporate mailing address.

The New Brunswick headquarters is not a public pharmacy, medical clinic, product-return counter, device-repair location, consumer-brand support center or walk-in complaint office.

Do not bring medicines, medical devices, product samples, damaged packaging, biological material or other physical evidence to corporate headquarters unless an authorized company representative provides written instructions.

Johnson & Johnson Ownership and Corporate Structure

Johnson & Johnson is a publicly traded company listed on the New York Stock Exchange under the symbol JNJ.

The company currently operates through two principal healthcare businesses:

  • Johnson & Johnson Innovative Medicine: Develops medicines and therapies in areas such as oncology, immunology, neuroscience and cardiopulmonary disease.
  • Johnson & Johnson MedTech: Develops medical devices and technologies used in cardiovascular care, surgery, orthopaedics, vision and other clinical areas.

Joaquin Duato serves as Chairman of the Board and Chief Executive Officer.

Johnson & Johnson no longer operates the consumer-health portfolio that once included familiar personal-care and over-the-counter brands.

That former business became Kenvue, a separate company, in 2023. Consumers seeking help with BAND-AID Brand products, Tylenol, Neutrogena, Aveeno, Johnson’s Baby, Listerine or another former consumer-health brand should use the Kenvue contact system or the support route published by the specific brand.

Corporate Office vs. Medicine and Medical-Device Support

Johnson & Johnson’s corporate office handles executive leadership, company strategy, governance, finance, legal affairs, Investor Relations, corporate communications, global policy, corporate employment and other company-wide functions.

It is not the first support route for:

  • A question about a prescription medicine
  • A suspected medicine side effect
  • A product-quality problem
  • A medical-device malfunction
  • Instructions for using a medical device
  • A product order, delivery or return
  • Patient affordability or access assistance
  • A former consumer-health product
  • A job application or employee-benefit question
  • An investor account or shareholder document

Each Johnson & Johnson medicine and medical-device business has specialized teams trained to collect the product, patient and technical information required by healthcare regulations.

Choose the Correct Johnson & Johnson Contact Route

  • Question about a J&J prescription medicine: Contact the Innovative Medicine Medical Information Center at 1-800-526-7736 or select the relevant country and product through the Innovative Medicine contact page.
  • Medicine side effect or adverse event: Use the official J&J medical-safety reporting portal or contact the Medical Information Center.
  • Innovative Medicine product-quality complaint: Submit the official medicine complaint form and preserve the package and product information.
  • Medical-device complaint: Use the J&J MedTech Product Complaint Center or the support page for the relevant device business.
  • Device technical or clinical question: Select cardiovascular, surgery, neurovascular, vision or the applicable category in the MedTech contact directory.
  • Patient affordability or access: Review the available resources through J&J withMe.
  • Former consumer product: Contact Kenvue or the specific consumer brand rather than Johnson & Johnson corporate headquarters.
  • Investor or shareholder question: Call 1-800-950-5089 or email in****************@*****nj.com.
  • Job application: Use the official careers portal and its applicant-help resources.
  • Current employee or retiree question: Use the authorized internal employee, benefit, payroll or retirement resources.
  • Privacy-rights request: Use the J&J Privacy Center or call 1-800-458-1653 when the published process applies.
  • Supplier or vendor inquiry: Use the official supplier resources and the contact provided in the relevant agreement or portal.
  • Unresolved corporate matter: Document the specialized support contacts before writing to the New Brunswick headquarters.

What to Have Before Contacting Johnson & Johnson

The information needed depends on whether the concern involves a medicine, medical device, purchase, investor account or employment relationship.

For a product or safety concern, be prepared to provide:

  • The complete product or medicine name
  • The strength, dosage form, model or catalog number
  • The lot, batch, serial or reference number
  • The expiration date when applicable
  • The purchase, prescription, implantation or use date
  • The pharmacy, hospital, clinic, physician or distributor involved
  • A description of what occurred
  • Relevant photographs of the package or device
  • Earlier complaint or safety-report references
  • The specific response being requested

Safety-reporting teams may request patient, reporter, healthcare-provider and medical information needed to evaluate and report the event. Submit this information only through an authorized private channel.

Do not post prescription numbers, medical records, diagnoses, device serial numbers, birth dates, insurance identifiers, home addresses, private phone numbers, account information or photographs of patients in a public review.

How to Escalate a Johnson & Johnson Complaint

Begin with the support team responsible for the product or relationship.

For a medicine concern, use Innovative Medicine Medical Information or the adverse-event and product-complaint process.

For a device concern, use the J&J MedTech support page and select the business responsible for the product. Medical-device complaints may need different technical information depending on the device and clinical situation.

Ask for a complaint, case or report reference and keep copies of correspondence, package information, photographs and any instructions provided.

For a substantial company-level issue that remains unresolved after the correct specialized route has been used, written correspondence may be sent to:

Johnson & Johnson
One Johnson & Johnson Plaza
New Brunswick, NJ 08933

Explain the product or business involved, support routes already used, case numbers received and the requested resolution.

Send copies rather than original prescriptions, medical records, identity documents, product packaging or legal records. Do not mail medicine, devices or biological material unless Johnson & Johnson provides specific written shipping instructions.

Medicine Side Effects and Product-Quality Complaints

A suspected adverse event may include an unexpected side effect, worsening condition, medication error, therapeutic failure, overdose, exposure during pregnancy or another medical occurrence connected with use of a medicine.

A product-quality complaint may involve damaged packaging, a broken seal, an unusual tablet or liquid, missing information, an incorrect count, a malfunctioning delivery system or another suspected defect.

Patients and caregivers should contact an appropriate healthcare professional regarding medical symptoms or treatment decisions. Johnson & Johnson’s reporting team can collect safety information but does not replace individualized medical care.

Use the official J&J safety-reporting portal or call 1-800-526-7736 for U.S. Innovative Medicine information.

For a medical emergency, call 911 or seek immediate medical care rather than contacting corporate headquarters.

J&J MedTech Product and Device Complaints

J&J MedTech includes different device and technology businesses. The correct support route may depend on whether the concern involves cardiovascular products, surgical products, orthopaedics, neurovascular devices, vision products or another specialty.

Device complaints may involve:

  • A product that did not operate as expected
  • Damaged packaging or loss of sterility
  • Missing components or instructions
  • A device malfunction
  • An implant or instrument concern
  • A product-order or delivery issue
  • A request for technical or clinical information

Use the J&J MedTech contact directory or the MedTech Product Complaint Center.

Healthcare professionals should preserve the device, packaging and associated records according to facility policy and any instructions supplied by the manufacturer.

CorporateOfficeHeadquarters.com cannot determine whether a medicine or device caused an injury, whether a product is defective or what medical treatment is appropriate.

Former Johnson & Johnson Consumer Products

Johnson & Johnson completed the separation of its Consumer Health business into Kenvue in 2023.

Kenvue now handles consumer brands such as:

  • BAND-AID Brand adhesive bandages
  • Tylenol
  • Motrin
  • Neutrogena
  • Aveeno
  • Johnson’s Baby
  • Listerine
  • Zyrtec
  • Benadryl
  • Visine

A consumer may still associate these longstanding brands with Johnson & Johnson because of their history, older packaging or prior corporate ownership. Current product questions and complaints should nevertheless be submitted through Kenvue or the relevant brand.

Use the Kenvue contact page for consumer, supplier, product-quality and safety inquiries.

FDA MedWatch and Regulatory Reporting

Consumers, patients and healthcare professionals may report serious reactions, product-quality problems, device malfunctions and medication errors to the U.S. Food and Drug Administration through MedWatch.

Submitting a report to the FDA does not replace contacting the manufacturer or seeking medical care. Depending on the circumstances, a person may choose to report to Johnson & Johnson, the FDA or both.

Use the FDA MedWatch program for current reporting instructions.

Vaccines and certain other regulated products may use separate government reporting systems. Follow the directions published by the FDA or the healthcare provider.

Johnson & Johnson Investor and Shareholder Questions

Investor Relations handles financial reports, earnings information, governance materials, shareholder questions and company-investment inquiries.

Investors can call 1-800-950-5089 or email in****************@*****nj.com.

Questions about stock certificates, account registration, dividends or transfers may need to be directed to the transfer agent identified in current Investor Relations materials.

Investor Relations is not a route for medicine questions, device complaints, former consumer products, employment issues or patient assistance.

Johnson & Johnson Employee, HR and Applicant Questions

Johnson & Johnson does not prominently publish a universal public Human Resources, payroll, benefits or employee-relations phone number.

The corporate switchboard should not be relabeled as a dedicated HR number.

Applicants should use the official Johnson & Johnson Careers website and the contact or FAQ resources associated with the application system.

Current employees and retirees should use the authorized internal benefits, payroll, Human Resources, retirement, management or employee-relations channels supplied by the relevant Johnson & Johnson company.

Because Johnson & Johnson operates through numerous affiliated legal entities, the employer shown on a pay statement, tax form or employment agreement may determine which HR team is responsible.

Do not publish employee identification numbers, Social Security numbers, payroll records, benefit information, medical details, disciplinary documents or private workplace correspondence in a public comment.

Johnson & Johnson Reviews and Complaints

Two reviews are currently visible on this CorporateOfficeHeadquarters.com page.

One commenter discusses adhesion and fraying concerns involving BAND-AID Brand flexible-fabric products. BAND-AID is now part of Kenvue rather than Johnson & Johnson’s current medicine or MedTech businesses.

Another commenter discusses pricing, product size and advertising concerns involving a generic topical-antibiotic product reportedly purchased through Amazon or Sam’s Club. The comment does not clearly establish the product’s manufacturer or whether Johnson & Johnson was involved in the transaction.

These are individual commenter accounts and do not establish what occurred in every case.

When leaving a Johnson & Johnson review below, identify the business or product involved, approximate date, support route used, response time and whether the issue was resolved. Confirm that the product is currently made or supported by Johnson & Johnson before attributing the complaint to the company.

Fake Johnson & Johnson Support Warning

Use JNJ.com, official J&J Innovative Medicine pages, J&J MedTech pages, Kenvue resources or a verified telephone number before sharing product, medical, employment or financial information.

Be cautious with:

  • Unsolicited medicine-refund offers
  • Fake clinical-trial recruitment messages
  • Fraudulent job offers
  • Requests to buy gift cards or send cryptocurrency
  • Messages asking for passwords or verification codes
  • Websites claiming to provide guaranteed compensation
  • Callers requesting remote access to a device

Verify the domain and department before submitting health, identity or financial information.

Johnson & Johnson Competitors and Related Corporate Office Pages

Johnson & Johnson competes with pharmaceutical, biotechnology and medical-technology companies, including Pfizer, Merck, Novartis, Roche, Abbott, Medtronic and other healthcare businesses.

Related corporate-office pages include Pfizer Corporate Office and Merck Corporate Office.

Related Resources

Frequently Asked Questions About Johnson & Johnson Corporate Office

Where is Johnson & Johnson headquarters?

Johnson & Johnson headquarters is located at One Johnson & Johnson Plaza, New Brunswick, NJ 08933.

What is Johnson & Johnson’s corporate phone number?

The verified Johnson & Johnson corporate-office phone number is 1-732-524-0400.

Is 1-732-524-0400 Johnson & Johnson Customer Care?

It is the company’s corporate-office number. Product, medical, device, investor, employment and consumer-brand questions have separate support routes.

What is Johnson & Johnson Customer Care’s phone number?

Johnson & Johnson does not publish one universal Customer Care number for every product. U.S. Innovative Medicine information is available at 1-800-526-7736, while MedTech contacts vary by product category.

What happened to Johnson & Johnson consumer products?

The Consumer Health business became Kenvue in 2023. Former J&J consumer brands should now be directed to Kenvue or the applicable brand-support team.

Does Johnson & Johnson still own BAND-AID or Tylenol?

BAND-AID Brand and Tylenol are part of Kenvue’s consumer-health portfolio rather than Johnson & Johnson’s current Innovative Medicine and MedTech businesses.

Who is the CEO of Johnson & Johnson?

Joaquin Duato is Chairman of the Board and Chief Executive Officer.

How do I report a side effect from a J&J medicine?

Use the official J&J medical-safety reporting portal or call the U.S. Innovative Medicine Medical Information Center at 1-800-526-7736.

How do I report a Johnson & Johnson medical-device problem?

Use the J&J MedTech Product Complaint Center or select the relevant product area through the MedTech contact directory.

What is Johnson & Johnson’s Human Resources phone number?

Johnson & Johnson does not prominently publish one universal public HR number. Applicants should use the careers portal, while employees should use authorized internal resources.

Can I mail a medicine or device to corporate headquarters?

Do not mail medicine, a medical device or other physical evidence unless an authorized representative provides written shipping instructions.

Can I visit Johnson & Johnson headquarters for customer support?

No public walk-in product-support or medical-information service is advertised at the New Brunswick corporate office.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, ownership, leadership, complaint-route and review information for healthcare companies, pharmaceutical manufacturers, medical-device businesses, retailers, financial institutions, airlines, hotels and other organizations.

This page is designed to help readers distinguish Johnson & Johnson’s New Brunswick corporate headquarters from Innovative Medicine support, MedTech support, medical-safety reporting, patient assistance, Investor Relations, careers, privacy resources and Kenvue’s former consumer-health business.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Johnson & Johnson, Johnson & Johnson Innovative Medicine, Johnson & Johnson MedTech, Kenvue, any healthcare provider, pharmacy, distributor, employee, investor representative or product-support specialist.

This page is provided for informational purposes only and is not medical, legal, financial, employment, investment, product-safety or regulatory advice.

Do not delay medical care while attempting to reach a corporate office. Call 911 or seek appropriate medical assistance for an emergency.

Addresses, telephone numbers, executives, business structures, products, support processes and reporting requirements may change. Use current official company and government resources for guidance applying to a specific medicine, device, patient, transaction or complaint.

Share Your Experience

Have you contacted Johnson & Johnson corporate headquarters, Innovative Medicine Medical Information, a safety-reporting team, J&J MedTech support, the Product Complaint Center, Investor Relations, Human Resources, privacy support or Kenvue?

Share your experience with a medicine question, adverse-event report, medical-device issue, product-quality complaint, patient-support request, shareholder inquiry, job application or corporate escalation below.

Helpful reviews include the approximate date, exact company or product involved, official support route used, response time and whether the concern was resolved. Please do not post medical records, diagnoses, prescription numbers, device serial numbers, insurance information, home addresses, private phone numbers, employee records, financial-account details or unredacted correspondence.

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