Moen’s published U.S. corporate office address is in North Olmsted, Ohio, while its parent company, Fortune Brands Innovations, has opened a consolidated headquarters in Deerfield, Illinois. Use the contacts below for corporate inquiries, product and warranty assistance, or an unresolved complaint.
Moen’s published U.S. office:
Moen Incorporated
25300 Al Moen Drive
North Olmsted, OH 44070, USA
Published corporate phone: 440-962-2000
Product support, parts and warranty questions: 800-289-6636 — 800-BUY-MOEN
Headquarters transition: Fortune Brands’ consolidated headquarters is at 1 Horizon Way, Deerfield, IL 60015. Confirm the receiving office before mailing corporate correspondence.
Published details checked September 5, 2026 against Moen’s office directory, Moen support information and Fortune Brands’ contact page.
On This Page
Moen Corporate Phone Number and Contact Options
Start with the team responsible for your issue. The corporate number is not identified as a dedicated HR or complaints line.
| Reason for contacting Moen | Contact or next step |
|---|---|
| Moen corporate inquiries | 440-962-2000 — published for Moen’s North Olmsted office. Confirm the appropriate recipient and current mailing location. |
| Faucets, showers, replacement parts and warranty questions | 800-289-6636 or Moen Customer Support. Have the model, purchase details and photographs available. |
| Flo device or smart-water troubleshooting | Use the official Flo support page for product-specific instructions and contact information. |
| Retailer order, delivery or ordinary return | Contact the seller shown on your receipt. Ask Moen separately about a suspected product defect or manufacturer warranty. |
| Parent-company corporate inquiries | Fortune Brands Innovations, Inc. 1 Horizon Way Deerfield, IL 60015 847-484-4400 — general corporate inquiries, not a dedicated Moen warranty line. |
| Jobs and employment questions | Search Fortune Brands careers for Moen opportunities. Employees should use their employer-provided HR resources for private personnel matters. |
For more detailed product-support guidance, see Moen warranty, parts and customer support on CustomerServiceNumbers.com.
How to Escalate an Unresolved Moen Complaint
The following are suggested escalation steps, not a published promise of corporate intervention or a guaranteed resolution.
- Start with product support. Explain whether the issue involves a leak, faulty component, incorrect replacement part, warranty decision or direct order. For a retailer refund or contractor workmanship dispute, contact that business as well.
- Gather the relevant records. Keep the receipt, model number, installation date, photographs, plumber’s invoice, correspondence and any part-order tracking information.
- Ask for a specific outcome. Examples include identifying the correct cartridge, reviewing warranty eligibility, correcting a shipment or explaining a denied claim.
- Record the case and next step. Request a case number, the proposed action and an estimated response or shipping date.
- Request further review. If the issue remains unresolved, ask whether a supervisor or product specialist can review the existing case. For a warranty denial, request the applicable written provision and explanation.
- Confirm corporate routing if needed. Before sending a written escalation, ask which office and recipient should receive it during the headquarters transition. Send copies and retain delivery records.
Do not ship a fixture, cartridge or smart device to a corporate office without return instructions. For an active leak, shut off the affected water supply if safe and arrange local plumbing assistance rather than waiting for correspondence.
A COH review does not contact Moen: Posting here does not open a warranty claim, order a replacement part or schedule a repair. Contact Moen or the responsible seller directly.
Moen Warranty, Parts and Return Questions
Will Moen replace a cartridge for free?
Ask product support to determine whether your product and claim qualify under the applicable warranty. Do not assume that every cartridge, purchaser or installation is covered. Confirm the part number, any charges and the delivery estimate before agreeing to an order.
What if I cannot find the model number?
Gather the original packaging, receipt or installation instructions if available. Take clear photographs of the complete fixture and the problem area, then ask support to help identify it. The Moen Solutions Library also provides product-identification and repair resources.
Does a replacement part include the cost of a plumber?
Do not assume that a parts approval includes labor, removal, installation or damage to surrounding property. Ask Moen to explain the coverage for your exact model and obtain a separate estimate from the installer.
Should I return the product to Moen or the store?
For an ordinary purchase return, start with the seller and its return policy. For an installed product that may be defective, speak with Moen before removing it. A warranty repair or replacement-part request is different from returning an entire purchase for a refund.
Does product registration guarantee warranty coverage?
No. Registration records product information; the applicable written warranty determines coverage. Keep proof of purchase and ask Moen what documentation it needs for your claim.
About Moen and Its Headquarters Transition
Moen Incorporated supplies kitchen and bathroom fixtures, including faucets, showers and connected water products. It is part of Fortune Brands Innovations, Inc., whose shares trade on the New York Stock Exchange as FBIN. Moen does not have a separate public stock symbol.
Moen’s history distinguishes Al Moen’s inspiration in 1937 from the start of faucet manufacturing in 1947.
Fortune Brands announced the opening of its Deerfield campus in September 2025 as part of its office consolidation. Moen’s international office directory continues to publish the Ohio address, while the parent’s location directory categorizes North Olmsted as an R&D center. These listings do not establish when every Moen department moved. Confirm the destination before visiting or mailing documents.
Related Corporate Office Information
For a competing plumbing-products company, see Masco corporate office. Masco owns Delta Faucet Company; it is not Moen’s parent or a route for Moen warranty claims.
Why Trust Corporate Office Headquarters?
CorporateOfficeHeadquarters.com has helped readers locate corporate contact information and share experiences since 2004. For this guide, we checked Moen’s published office and support information, Fortune Brands’ corporate contacts and headquarters announcement, and the existing COH review form on September 5, 2026.
Disclaimer: CorporateOfficeHeadquarters.com is independent and is not affiliated with Moen Incorporated or Fortune Brands Innovations. We cannot approve warranties, supply parts or resolve claims. Reader reviews describe individual experiences.
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