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Navient Corporate Office: Headquarters, Address and Phone

Navient Corporate Office: Headquarters, Address and Phone

Many people search for the Navient corporate office when a student loan servicing issue, MOHELA transfer question, payment problem, credit reporting dispute, defaulted-loan concern, private education loan issue, Earnest loan question, borrower complaint, or customer service problem has not been resolved through normal support. This page provides Navient headquarters information, the corporate office address, corporate phone number guidance, borrower support routes, complaint escalation tips, and related student loan corporate office resources.

Navient Corporate Office and Headquarters

Navient Corporation is an education finance company with corporate offices listed in Herndon, Virginia. Navient was previously best known as a major student loan servicer, but its current borrower support routing has changed because student loan servicing customers are now directed to MOHELA for most account-management questions.

Company: Navient Corporation
Stock Symbol: NAVI
Navient Corporate Office Address: 13865 Sunrise Valley Drive, Herndon, VA 20171

Navient Headquarters Address: 13865 Sunrise Valley Drive, Herndon, VA 20171
Navient Corporate Phone Number: 1-302-283-8000
Former Navient Headquarters Address: 123 Justison Street, Wilmington, DE 19801
Student Loan Servicing: Most transferred Navient-serviced loans are now serviced by MOHELA

MOHELA FFEL / CASH Loan Servicing: 1-800-945-4701
MOHELA Direct Loan Servicing: 1-888-866-4352
Employment Verification: The Work Number, 1-800-367-2884
Official Navient Contact Page: Navient Contact Us
Navient Loan Servicing Transition Page: Navient Loan Servicing
Official Website: navient.com
Investor Relations: Navient Investors

Corporate Address and Phone Update

The old version of this page listed Navient Corporation at 123 Justison Street, Wilmington, DE 19801. That address should now be treated as a former headquarters address. Navient’s current principal executive office address is 13865 Sunrise Valley Drive, Herndon, VA 20171.

The old page also listed 1-888-272-5543 as the Navient corporate office phone number. That number should not be presented as the current corporate headquarters phone number. The current Navient corporate phone number is 1-302-283-8000. For student loan servicing questions, borrowers should generally use MOHELA, not Navient corporate.

Choose the Correct Navient Support Route

Before contacting Navient headquarters, choose the route that best matches your issue. A loan transferred to MOHELA, a defaulted-loan question, private education loan issue, Earnest loan question, credit reporting dispute, settlement question, employment verification request, or investor inquiry may need a different support channel.

Transferred student loan account: Use MOHELA at servicing.mohela.com.
FFEL / CASH loan servicing: Call MOHELA at 1-800-945-4701.
Direct Loan servicing: Call MOHELA at 1-888-866-4352 or use mohela.studentaid.gov.
Defaulted student loan now serviced by Navient: Use Navient’s Office of the Customer Advocate route from the official Navient contact page.
Education financing or private student loan products: Use Navient education financing resources, Earnest, or the Marketplace depending on the product.

Credit reporting dispute: Gather payment history, transfer records, credit report screenshots, and written servicer responses before escalating.
Investor inquiry: Use Navient Investor Relations.
Media inquiry: Use Navient’s Newsroom / media route.
Employment verification: Use The Work Number at 1-800-367-2884.
Customer service number details: Visit the related CSN page for Navient customer service numbers.

What to Have Before Contacting Navient Corporate Office

Whether you are contacting Navient, MOHELA, Earnest, a credit bureau, the CFPB, or another borrower-support route, your issue is easier to review when you provide clear records. Do not post private loan, account, payment, credit, school, employment, or personal information in the public review section below.

Your loan type: Direct Loan, FFELP, private student loan, defaulted loan, Earnest loan, refinance loan, or another education finance product
Your current servicer name, such as MOHELA, Aidvantage, Earnest, or another servicer
Account number or borrower ID shared only through secure official channels

Payment dates, payment amounts, auto-debit records, payoff details, and confirmation numbers
MOHELA transfer notice, Navient notice, welcome letter, account transfer date, or servicer change email
Repayment plan records, deferment, forbearance, consolidation, forgiveness, or discharge documentation

Credit report screenshots, bureau dispute records, servicer responses, and account status history
Emails, secure messages, phone notes, case numbers, complaint numbers, and written follow-up attempts
A short timeline explaining what happened and the resolution you are requesting

How to Escalate a Navient Complaint

If the first support route does not resolve your issue, escalate the complaint in a documented way. Student loan complaints can involve multiple parties, including Navient, MOHELA, Earnest, the U.S. Department of Education, credit bureaus, private lenders, collection agencies, and regulators.

Confirm the current servicer. Check your Navient transfer notice, MOHELA account, StudentAid.gov account, credit report, or lender records to confirm who currently services the loan.
Use the correct account portal. For most transferred loans, use MOHELA. For federal Direct Loans, check StudentAid.gov as well.

Ask for written confirmation. Request written confirmation of payment posting, transfer status, deferment, forbearance, repayment plan, payoff quote, balance, or credit reporting details.
Save all proof. Keep loan statements, servicer messages, payment records, transfer letters, credit reports, call notes, and complaint responses.
Request escalation. Ask for a supervisor, borrower advocate, credit reporting specialist, payment specialist, or loan transfer specialist depending on the issue.

Use regulatory routes when appropriate. Borrowers may consider the CFPB complaint portal, Federal Student Aid Feedback Center, FSA Ombudsman, state attorney general, or state student loan ombudsman when normal support fails.
Write to corporate if needed. For unresolved corporate-level concerns, send correspondence to Navient Corporation, 13865 Sunrise Valley Drive, Herndon, VA 20171.

Navient Loan Servicing Transfer to MOHELA

Navient’s current borrower guidance says student loan servicing customers’ loans are now serviced by MOHELA. Navient says MOHELA began servicing those loans on October 21, 2024, and borrowers should access their online account through MOHELA.

Navient’s loan servicing transition page says the account number, contact information, payment address, user ID, password, and Auto Pay enrollment generally stayed the same, while the website and servicer changed. Borrowers should still verify their own account details before mailing payments, changing Auto Pay, disputing a balance, or sending payoff funds.

MOHELA Contact Information for Former Navient Borrowers

MOHELA is now the key route for many former Navient servicing customers. The correct MOHELA phone number depends on the loan type.

FFEL Program and CASH Loan Servicing: 1-800-945-4701
FFEL / CASH International: 1-636-534-2815
Direct Loan Servicing: 1-888-866-4352
Direct Loan International: 1-636-532-0600
TTY: Dial 711
MOHELA General Request for Assistance Address: MOHELA, 633 Spirit Drive, Chesterfield, MO 63005-1243

MOHELA FFEL / CASH Payment Address: MOHELA, P.O. Box 1022, Chesterfield, MO 63006-1022

Payment addresses may vary based on account information. Log in to MOHELA or call MOHELA before mailing payments, especially if you are sending a payoff, using bank bill pay, or correcting a payment that may have gone to the wrong servicer.

Defaulted Student Loan Borrowers and Navient OCA

Navient’s contact page notes that if you have a defaulted student loan now being serviced by Navient, you should contact the Office of the Customer Advocate, also known as OCA. That route is different from the standard MOHELA servicing route.

Defaulted-loan issues may involve collection notices, rehabilitation, consolidation, wage garnishment, tax refund offset, credit reporting, payment arrangements, or disputes about the loan status. Keep collection letters, payment records, credit reports, loan history, and any OCA response before escalating further.

Federal Student Loan Complaints and CFPB Settlement Issues

Navient has been the subject of major federal student loan servicing scrutiny and regulatory action. Borrowers with older Navient issues may be researching forbearance steering, repayment plan handling, payment application, disability discharge reporting, credit reporting, settlement notices, or redress payments.

If your complaint involves a current federal loan account, confirm whether the loan is with MOHELA, Aidvantage, another servicer, or StudentAid.gov. If your complaint involves a past Navient servicing issue, keep older Navient statements, payment history, credit reports, complaint records, and any settlement-related communications.

Private Student Loans, Earnest and Education Financing

Navient’s current business includes education finance and private education loan portfolio management. Navient also points education financing users to Earnest and its education finance resources.

Private student loan complaints may involve interest rates, cosigners, refinancing, payment application, payoff quotes, hardship programs, deferment, forbearance, credit reporting, fraud, account access, or lender/servicer confusion. Save the promissory note, account statement, payoff quote, payment records, hardship decision, cosigner communications, and written servicer responses.

Credit Reporting, Delinquency and Account Transfer Problems

Credit reporting complaints may involve an account showing late after a transfer, duplicate balances, incorrect status, charged-off loans, paid-in-full loans still showing open, default reporting, or a dispute that was not corrected by the servicer or credit bureau.

Gather your credit reports from all three bureaus, payment history, Navient or MOHELA transfer records, account statements, dispute letters, and response letters. Dispute inaccurate credit information with the credit bureaus and the furnisher. If the issue remains unresolved, consider filing a CFPB complaint and keeping copies of every response.

Payments, Payoff Quotes and Auto Pay Issues

Payment complaints may involve automatic payment transfers, payments sent to Navient after the MOHELA change, missing payments, payoff quote confusion, late fees, wrong allocation, duplicate withdrawals, returned checks, or bank bill-pay errors.

Before mailing a payment or payoff, verify the payment address in your current MOHELA, Earnest, lender, or servicer account. Keep bank confirmations, payment dates, check images, money order receipts, payoff letters, Auto Pay records, and account screenshots. If a payment was sent to the wrong place, contact the servicer and your bank quickly.

Repayment Plans, Deferment, Forbearance and Forgiveness Questions

Borrowers may contact Navient corporate office after confusion about repayment plan eligibility, deferment, forbearance, income-driven repayment, forgiveness, disability discharge, school closure, borrower defense, cosigner release, or hardship programs.

For federal loans, use StudentAid.gov and the current federal loan servicer. For private loans or refinance loans, use the lender or servicer named on the account. Save application confirmations, decision letters, payment schedules, plan terms, and account messages. If a deadline is involved, do not wait for a corporate-office response before submitting required documents.

Navient Charges, Loan Payments and Scam Warnings

If you see an unfamiliar Navient, MOHELA, Earnest, student loan, education finance, payment processing, or collection-related charge on your bank or card statement, compare it with your loan payments, Auto Pay settings, servicer account, private loan account, and recent payoff or payment activity.

You can use ChargeOnMyCard.com to research confusing loan, payment processing, education finance, and bank charge names. For fake Navient calls, fake MOHELA messages, student loan forgiveness scams, document-preparation fee scams, phishing emails, fake support numbers, and account takeover warnings, visit ThinkItsAScam.com.

Student Loan Forgiveness and Debt Relief Scam Warnings

Be cautious with companies or callers that claim to be Navient, MOHELA, StudentAid.gov, the U.S. Department of Education, or a loan forgiveness processor if they demand upfront fees, ask for your FSA ID password, pressure you to act immediately, or guarantee forgiveness.

Go directly to StudentAid.gov, MOHELA, Navient, Earnest, or your current loan servicer rather than clicking suspicious links. Do not share your FSA ID password, Social Security number, bank account, student loan login, email verification code, or account security codes with anyone who contacts you unexpectedly.

Employment, Careers and HR Questions

People may search for Navient headquarters or Navient corporate office because they need help with job applications, payroll, benefits, W-2 forms, former employee records, employment verification, workplace concerns, or HR questions.

Navient’s official contact page directs employment verification to The Work Number or 1-800-367-2884. For job openings, use Navient Careers. Do not post employee IDs, payroll records, Social Security numbers, medical information, internal documents, or manager accusations with identifying personal details in public comments.

Investor, Media and Corporate Governance Questions

Navient is publicly traded under the stock symbol NAVI. Investor questions should use Navient Investor Relations. Media questions should use the Navient Newsroom or official media contact route. Corporate governance questions should be directed through Navient’s investor and governance resources.

Do not use student loan servicing support for investor, media, shareholder, annual report, SEC filing, dividend, stock, or governance questions. Those inquiries should go through Navient’s corporate and investor relations channels.

Navient Reviews and Complaints

There are currently no live review themes on this CorporateOfficeHeadquarters.com Navient page. Because the page does not yet have enough reader reviews to summarize trends, borrowers and customers are invited to share clear, factual experiences about Navient corporate office contact, MOHELA loan transfer issues, past Navient servicing problems, defaulted-loan support, private student loans, credit reporting, payment handling, complaint escalation, and borrower support.

When sharing a review, describe the general issue and outcome, but do not post loan numbers, account numbers, FSA IDs, passwords, Social Security numbers, payment records, bank details, phone numbers, email addresses, employee records, settlement check details, or other private personal information.

About Navient

Navient Corporation is an education finance company with a business focused on private education loans, FFELP loan portfolio management, Earnest education lending, refinancing, and related financial services. Navient was once widely known for student loan servicing, but its current servicing model and borrower contact routes have changed significantly.

Navient is commonly searched as Navient corporate office, Navient headquarters, Navient corporate address, Navient corporate phone number, Navient student loan servicing, Navient MOHELA transfer, Navient complaints, Navient credit reporting, Navient payment address, and Navient customer service.

Navient Competitors and Related Corporate Office Pages

Navient is often compared with student loan servicers, education finance companies, private student loan lenders, refinancing companies, loan portfolio managers, and borrower support organizations. If you are comparing student loan headquarters, complaint routes, corporate addresses, or borrower escalation options, these related pages may help:

Related Resources

Frequently Asked Questions About Navient Corporate Office

What is the Navient corporate office address?

The Navient corporate office address is 13865 Sunrise Valley Drive, Herndon, VA 20171.

Where is Navient headquarters?

Navient headquarters is listed in Herndon, Virginia. The Navient headquarters address is 13865 Sunrise Valley Drive, Herndon, VA 20171.

What is the Navient corporate phone number?

The Navient corporate phone number is 1-302-283-8000. Borrowers with transferred student loans should generally contact MOHELA rather than Navient corporate.

Is Navient still servicing student loans?

Navient says student loan servicing customers’ loans are now serviced by MOHELA, with limited exceptions such as certain defaulted loans. Borrowers should confirm their current servicer before sending payments or documents.

Who services former Navient loans now?

Most former Navient-serviced loans are now serviced by MOHELA. Log in at MOHELA or review your transfer notice to confirm the correct account portal and payment route.

What is MOHELA’s phone number for former Navient borrowers?

For FFEL / CASH loan servicing, MOHELA lists 1-800-945-4701. For Direct Loan servicing, MOHELA lists 1-888-866-4352.

What happened to Navient’s Wilmington headquarters?

123 Justison Street in Wilmington, Delaware should now be treated as a former Navient headquarters address. Navient’s current principal executive office address is listed as 13865 Sunrise Valley Drive, Herndon, VA 20171.

How do I escalate a Navient complaint?

First confirm whether your loan is currently handled by Navient, MOHELA, Earnest, Aidvantage, or another servicer. Then contact the correct servicer, ask for written confirmation, save records, request escalation, and consider the CFPB, Federal Student Aid Feedback Center, FSA Ombudsman, state attorney general, or state student loan ombudsman if the issue remains unresolved.

What should I do if Navient or MOHELA is reporting my loan incorrectly?

Save your credit reports, payment history, account transfer records, servicer messages, and dispute letters. Dispute inaccurate information with the credit bureaus and the loan servicer. If unresolved, consider filing a CFPB complaint.

Can I post my loan number, FSA ID, settlement check, payment record, or account information in the comments?

No. Do not post loan numbers, account numbers, FSA IDs, passwords, Social Security numbers, payment records, settlement check details, bank information, phone numbers, email addresses, employee records, or other private personal information in public comments.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com has published corporate office, headquarters, address, phone number, complaints, and review information for major companies for many years. This page is updated to help readers find the correct Navient corporate office information, understand the difference between corporate headquarters and student loan servicing, and choose the right complaint route before escalating a borrower issue.

Page Update Note

This Navient corporate office page was updated on June 27, 2026, to replace the former Wilmington headquarters address with the current Herndon, Virginia corporate office address, correct the corporate phone number, clarify the MOHELA student loan servicing transfer, add borrower escalation routes, connect to the updated CSN page, and note that there are currently no live COH review themes to summarize.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Navient Corporation, Navient Solutions, LLC, MOHELA, Earnest, Aidvantage, the U.S. Department of Education, Federal Student Aid, CFPB, any lender, any loan servicer, or any collection agency. This page is for informational and review purposes only. Company addresses, phone numbers, loan servicing assignments, transfer rules, payment addresses, account portals, settlement information, repayment programs, and complaint routes can change. Contact Navient, MOHELA, Earnest, StudentAid.gov, or your current loan servicer directly for the most current information.

Share Your Experience with Navient

If you have contacted Navient corporate office, used the Navient headquarters address, called the Navient corporate phone number, transferred from Navient to MOHELA, contacted Navient’s Office of the Customer Advocate, disputed a credit report entry, handled a payment issue, contacted Earnest, filed a CFPB complaint, or tried to resolve a defaulted-loan, private loan, repayment plan, payoff, settlement, HR, account, or customer service issue, please share your experience below. Your review can help other readers understand which complaint routes worked and which issues still need escalation.

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