Gaylord Hotels is a Marriott International brand. Its parent company’s corporate headquarters is at 7750 Wisconsin Avenue, Bethesda, Maryland 20814, and the corporate phone number is 301-380-3000. For a problem with a particular stay, contact that resort first; the corporate office, reservation team and property owner serve different purposes.
Share your Gaylord Hotels review, or use the verified contacts below for resort assistance, billing questions and complaint follow-up.
Gaylord Hotels corporate office — quick answers
Brand parent: Marriott International, Inc.
Parent-company headquarters: 7750 Wisconsin Avenue, Bethesda, MD 20814, USA.
Corporate phone: 301-380-3000. General company contact; not a verified dedicated Gaylord complaint or HR line.
Gaylord reservations, U.S./Canada: 877-382-7299.
Marriott customer care for members, U.S./Canada: 800-535-4028.
Sources: Marriott’s corporate overview, reservation directory and customer-support guidance. Verified September 11, 2026.
On This Page
Gaylord Hotels Corporate and Department Contacts
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Corporate inquiry | 301-380-3000 | Marriott International’s corporate office; ask for the appropriate business department. |
| Gaylord hotel reservation | 877-382-7299 | Gaylord’s published U.S./Canada reservation number. |
| Marriott member assistance | 800-535-4028 | Customer-care assistance for members in the U.S. and Canada; Marriott publishes 24-hour, seven-day availability. |
| Written guest inquiry | Marriott contact form | Choose the relevant topic. Bonvoy members should sign in for account-related assistance. |
| Meeting or event proposal | Gaylord event-planning form | New meeting, room-block or event inquiries; select the resorts you are considering. |
| Ryman corporate or investor inquiry | 615-316-6000 Ryman contact directory |
Contact for Ryman Hospitality Properties, a resort property owner. This is separate from Marriott’s guest-support channels. |
When calling about an existing reservation, identify the resort and arrival date at the start of the conversation. A reservation agent may need to connect you with the property for a room-condition issue, an item left behind or a charge on the hotel’s bill.
Gaylord Resort Addresses and Phone Numbers
These are the main numbers published on each resort’s official Marriott page. Ask for the front desk, manager on duty, billing team or event contact that fits your concern. Gaylord Pacific opened in May 2025, bringing the brand’s resort directory to six locations.
| Resort and official website | Address | Main phone |
|---|---|---|
| Gaylord Opryland | 2800 Opryland Drive Nashville, TN 37214 |
615-889-1000 |
| Gaylord Palms | 6000 West Osceola Parkway Kissimmee, FL 34746 |
407-586-0000 |
| Gaylord Texan | 1501 Gaylord Trail Grapevine, TX 76051 |
817-778-1000 |
| Gaylord National | 201 Waterfront Street National Harbor, MD 20745 |
301-965-4000 |
| Gaylord Rockies | 6700 North Gaylord Rockies Boulevard Aurora, CO 80019 |
720-452-6900 |
| Gaylord Pacific | 1000 H Street Chula Vista, CA 91910 |
619-310-9800 |
Check the linked property page for local parking information, accessibility features and available facilities. Confirm special arrangements directly with that resort, particularly if your trip depends on an accessible room feature, a specific attraction or a group booking.
How to Escalate a Gaylord Hotels Complaint
The following steps are editorial suggestions for organizing an inquiry, not a guaranteed company escalation procedure:
- Raise the concern with the resort. During a stay, explain the issue to the front desk and ask for the manager on duty when needed. Describe what would help now, such as correcting a room problem or reviewing a disputed charge.
- Keep a clear record. Save the booking confirmation, itemized bill, relevant receipts and previous messages. Note the dates of your contacts and the response you received. Photographs can help explain a condition without including other guests’ private information.
- Request a specific resolution. Identify the charge or service involved and explain what you want reviewed. Ask who will handle the follow-up and when you should expect a response.
- Contact Marriott if the issue remains unresolved. Use its official contact form or the appropriate customer-care channel. Include the resort name, stay dates and a concise account of the steps already taken. Request a case reference and keep subsequent correspondence together.
- Prepare a corporate follow-up if needed. If you write to Marriott’s headquarters, include your existing case reference and copies of relevant correspondence. Corporate mail is not a substitute for contacting the resort about an issue requiring immediate attention.
For a reservation purchased through a travel agency or booking website, include that seller in questions about payment or booking changes. Tell each party which company accepted the payment and what the other party has already said.
A review here does not open a case with Gaylord Hotels or Marriott. Send official requests through the contacts above. Keep reservation numbers, payment information and other private details out of public reviews.
Contact graphic for Gaylord’s parent company, Marriott International; not a photograph of a headquarters building.
Reservations, Hotel Bills and Event Questions
Changing or canceling a reservation
Use Marriott’s reservation lookup to review, modify or cancel an eligible direct booking. Read the cancellation deadline and rate conditions on your own confirmation before making changes. Do not assume that another guest’s cancellation terms apply to your room or package.
If a booking website, travel agent or group organizer arranged the reservation, start with the instructions that provider supplied. Save the revised confirmation or cancellation reference, and ask whether any separately purchased activities also need attention.
Room charges, parking and resort fees
For an unexplained amount, ask the resort’s billing team for an itemized hotel bill, often called a folio. Identify the date, amount and description of the charge rather than describing the entire stay as incorrect. Compare it with your booking confirmation and receipts.
If an amount is still pending on your card, ask the hotel whether it is an authorization hold or a completed charge. Request clarification before treating it as a duplicate payment. For a promised adjustment, ask for written confirmation and the expected processing time.
ICE! tickets, water parks and seasonal packages
The official Gaylord Hotels website links to each resort’s overnight offers and activity-ticket pages. Use the location and purchase confirmation to find the appropriate event contact.
Before requesting a change, separate the room booking from any ticket, dining, parking or attraction purchase. Ask what your particular package includes, whether timed admission is required and which cancellation or exchange conditions apply. A room cancellation should not be assumed to cancel every separate purchase.
Conferences, weddings and room blocks
For an existing event, use the contact named in the event agreement or your organizer’s instructions. Provide the event name, dates and relevant reservation details. Ask whether a billing item belongs to your individual room account or the group’s master account.
New organizers can use Gaylord’s proposal form above to specify preferred resorts, attendance and room needs. Attendees with a problem involving conference registration should also contact the event organizer; registration and the hotel reservation may be handled separately.
Who Owns Gaylord Hotels: Marriott or Ryman?
Marriott acquired the Gaylord brand and assumed hotel management in 2012. Gaylord Entertainment became Ryman Hospitality Properties and retained the hotel real estate. The brand’s official history explains that transition.
Ryman’s current hospitality portfolio lists Gaylord Opryland, Palms, Texan, National and Rockies among its assets and identifies Marriott as their manager. Ryman publishes its corporate address as One Gaylord Drive, Nashville, TN 37214.
These distinct roles explain why both Nashville and Bethesda appear in corporate searches. Bethesda is Marriott’s headquarters; the Nashville address is Ryman’s office. For a guest complaint, begin with the resort and Marriott’s support channels.
Gaylord Hotels Corporate Office Questions
Is there one complaint number for every Gaylord resort?
The resort numbers above reach individual properties. Marriott publishes a central customer-care number for members at 800-535-4028 and offers its online contact form. The corporate switchboard should not be described as a dedicated complaint hotline.
Who handles missing Bonvoy points or stay credit?
Use Marriott’s account-support channels for Bonvoy questions. Have your membership details, resort name, stay dates and final hotel bill available privately. Explain whether the issue concerns a missing stay, a points amount or a benefit, so the team can review the correct part of your account.
Where can I find Gaylord jobs or reach HR?
Marriott maintains an official Gaylord Hotels careers page. Applicants should use the instructions in the relevant job posting. Current or former employees with payroll, benefits or employment-record questions should use their employer-provided HR contact. A dedicated public Gaylord-wide HR telephone number was not verified.
How should I report lost property?
Call the resort where you stayed and ask for its lost-and-found process. Provide a description, the approximate location and when the item was last seen. Keep room numbers and personal contact details in your private exchange with the hotel.
Related Corporate Office Guides
For other hotel-company contacts, see our Hilton and Sheraton corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Marriott’s corporate and support information, official resort pages, Gaylord’s brand history and Ryman’s published contacts on September 11, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Gaylord Hotels, Marriott International or Ryman Hospitality Properties.
Share Your Gaylord Hotels Review
Which resort did you visit, what happened and how did the hotel respond? Positive and negative experiences are welcome. Mention whether your feedback concerns a room, an event, dining, billing or another service.
Use the review form below. Omit reservation and account numbers, payment details, room numbers, private contact information and identifying details about children or other guests.