Genesis HealthCare’s corporate headquarters is in Kennett Square, Pennsylvania. This guide covers the nursing, rehabilitation and senior-care organization at genesishcc.com, with separate contacts for the corporate office, resident and family concerns, employment questions and restructuring information.
Share your Genesis HealthCare review, or use the official contacts below to reach the company or the care center involved.
Genesis HealthCare corporate office — quick answers
Headquarters address: Genesis HealthCare, 101 East State Street, Kennett Square, PA 19348, USA.
Corporate phone: 610-444-6350.
General email: info@genesishcc.com.
Resident and family concerns: 800-944-7776, the Reach Out Line listed on the contact and compliance pages.
Sources: Genesis contact directory and Reach Out and compliance information. Checked September 12, 2026.
On This Page
Genesis HealthCare Corporate and Department Contacts
| Reason for contacting | Contact | Purpose |
|---|---|---|
| General company inquiry | 610-444-6350 info@genesishcc.com |
Corporate office contact. |
| Resident, family or center concern | 800-944-7776 | Reach Out Program for center-related questions and concerns. |
| Specific center, admissions or local business office | Official location directory | Identify the center and contact its local team. |
| Career opportunities | sourcing@genesishcc.com | Published career-opportunity email. |
| W-2 or employment-verification inquiry | Official employee inquiry links | Separate payroll-ticket and employment-verification routes. |
| Civil-rights or accessibility concern | CorporateCivilRightsCoordinator@genesishcc.com | Published corporate civil-rights contact. |
| Restructuring case information | 888-861-3979 | Information line published with the July 2025 restructuring announcement. |
For a center-specific inquiry, include its full name, city and address. The local center can help identify the department handling the matter. A corporate contact should not be treated as a substitute for the care team responsible for a resident.
For an urgent resident-care concern, alert the center’s clinical staff immediately. Call 911 for an emergency. Corporate messages and public reviews are not monitored emergency-care services.
How to Escalate a Genesis Resident or Family Concern
Genesis’ Reach Out Program allows residents, patients, family members, visitors and other third parties to raise questions or concerns. Its published options include a staff member, a location manager or the Reach Out Line. Anonymous reports are permitted, but must contain enough information for a review.
The following preparation steps are suggestions for making a concern clear and easier to follow up:
- Identify the immediate need. Explain whether the issue concerns a current care need, communication, a missing personal item, billing or another matter. A time-sensitive clinical issue needs attention from the on-site team without waiting for an administrative complaint response.
- Ask for the responsible local leader. Depending on the issue, ask to speak with the charge nurse, nursing leadership, center administrator or business office. State the action you are requesting and ask who will follow up.
- Keep a factual record. Note the date, approximate time, location and what you personally observed. Separate what you witnessed from information supplied by someone else. Record whom you contacted and what they said would happen next.
- Use Reach Out if further review is needed. Provide the center’s name and enough detail to identify the concern privately. Include your earlier contact attempts. Ask how to supply supporting material securely and whether you will receive a reference number.
- Track what remains unresolved. Keep the response and ask for clarification of any unanswered point. If a corrective action was promised, ask who is responsible and when you should expect an update.
If you are assisting a resident, ask the center what authorization it needs to discuss that person’s information with you. You can describe a concern without assuming that the center can disclose someone else’s records to every caller.
For a communication-access or discrimination concern, Genesis publishes a civil-rights coordinator contact and grievance procedure on its compliance page. Review that procedure for the applicable steps and time limits. A general service complaint and a civil-rights grievance may follow different routes.
Genesis Billing, Records and Discharge Questions
Who should review a bill I do not understand?
Start with the business office named on the bill or at the center. Request an itemized explanation of the disputed dates and charges. Keep the invoice, any insurance explanation of benefits, payment confirmations and correspondence about coverage.
Ask whether the amount relates to the facility, a professional service, therapy or another provider. If more than one organization is billing, identify each separately. A response from one billing office may not resolve a different provider’s charge.
For a correction, ask which entry will change and when you should expect an updated statement. If the dispute concerns an insurer’s coverage decision, use the plan’s appeal instructions as well as asking the billing office for clarification. Do not assume that a corporate complaint changes a coverage deadline.
How should I request medical or billing records?
Contact the center holding the records and ask for its records-request procedure. Explain which dates and documents you need and whether you are the patient or an authorized representative. Ask about identity verification, authorization requirements and secure delivery options.
Keep a copy of the request and note when it was received. Send sensitive records through the channel the center designates. A general corporate email address or the public review form is not an appropriate place to upload an entire medical file.
What if I have a discharge or care-transition concern?
Ask the care team, social worker or discharge planner to explain the plan and provide the relevant written notices. Identify the unresolved question, such as who is arranging follow-up, equipment, transportation or another service.
If a notice describes appeal rights or a deadline, follow the contact instructions on that notice promptly. Raising a concern with headquarters does not itself start an insurance appeal. Keep the notice and record the date and time of any appeal-related call.
Independent Help With Nursing-Home Concerns
Medicare’s complaint guidance directs nursing-home care and facility-condition complaints to the State Survey Agency. It also distinguishes a care complaint from an appeal of a coverage decision. You can use its links to identify the correct agency for the state where the center is located.
For help finding local services and resident-advocacy resources, the federal Eldercare Locator is available at 800-677-1116. Ask about the long-term-care ombudsman program serving the resident’s area.
You do not need to wait for a corporate response before seeking appropriate outside help with a serious concern. Tell the agency or advocate what happened, what remains unresolved and which steps you have already taken. Supply private resident information only through the official channel that needs it.
Illustrative corporate office graphic; not a photograph of a Genesis care center.
Genesis HealthCare Contact Questions
Is the corporate number the same as the resident concern line?
No. Genesis publishes 610-444-6350 for headquarters and 800-944-7776 for center-related concerns. Use the local center for an immediate care question and the designated concern route for an administrative review.
Where should employees ask about W-2s or employment verification?
The official contact directory provides a W-2 ticket link, an online W-2 option for enrolled users and a separate employment-verification provider. Follow the route for your request. Do not send a Social Security number or payroll document through a public review.
How can I confirm a center’s services or admissions availability?
Use the official location directory and speak with that center’s admissions team. Ask whether it currently offers the services needed, accepts the relevant coverage and has availability. A general company description does not confirm that every center provides the same care or can accept a particular admission.
Does this guide cover every business called Genesis?
No. It covers the organization using genesishcc.com and the Kennett Square corporate address. Check the website and legal name on the center’s paperwork before assuming that another provider with “Genesis” in its name uses these contacts.
About Genesis HealthCare and Restructuring Information
Genesis describes itself as a holding company whose subsidiaries provide services to skilled nursing facilities and assisted or senior-living communities. Its company profile outlines the organization and its services. Confirm the current operator of a particular center directly when ownership or billing responsibility matters.
On July 9, 2025, Genesis announced a Chapter 11 financial restructuring. The official announcement links to the case-information site and publishes the restructuring information number above. That dated announcement should not be read as a current court-status report or a promise about an individual facility, claim or payment. Use the current case notices for those questions.
Related Corporate Office Guides
For other care-provider contacts, see our Life Care Centers of America and Kindred Healthcare guides.
Why Trust Corporate Office Headquarters?
We checked Genesis’ contact directory, compliance and Reach Out information, company profile and restructuring announcement, plus Medicare and Eldercare Locator resources, on September 12, 2026. Numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Genesis HealthCare.
Share Your Genesis HealthCare Review
Identify the center by name and city, describe your own experience, and explain which team you contacted and whether the concern was addressed. Positive and negative reviews are welcome in the review form below.
Keep resident names, room numbers, diagnoses, medical records, insurance identifiers, account numbers and private contact details out of public reviews and photographs. A review here does not submit a grievance to Genesis, a regulator or an insurer.