Johnston & Murphy Corporate Office: Address, Phone Numbers and Customer Contacts

Johnston & Murphy’s corporate contacts are in Nashville, Tennessee, where its parent company, Genesco, is headquartered. Use the brand’s customer team for purchases and returns, and the parent company’s published number for general corporate routing.

Write a review about your Johnston & Murphy experience, or use the official contacts below for assistance.

Johnston & Murphy Contact Numbers and Departments

The contact page publishes customer-service hours of Monday through Friday, 7 a.m. to 7 p.m. CST, and Saturday, 9 a.m. to 2 p.m. CST, with Sunday closed. Check the current page for changes around holidays. Retail-store schedules and other departments can differ from these customer-service hours.

Who Handles Orders, Shipping and Store Pickup?

For a website or telephone purchase, gather the order number, purchase date, item style, size and color before contacting Customer Experience. Explain whether you need an order-status check, a delivery investigation, help with an incorrect item or information about a charge. Send only the information needed to locate the transaction; a full payment-card number is unnecessary in an ordinary email.

For a package marked delivered but not located, check the delivery details and any household or building receiving area before requesting an investigation. Tell the customer team what you have already checked and whether the address on the confirmation is correct. If only part of an order arrived, compare the packing slip with the confirmation so separate shipments are not mistaken for missing merchandise.

The Johnston & Murphy’s official FAQ explains that shipped items and store-pickup items require separate orders. It also directs pickup customers to wait for the ready notification. Keep each order confirmation and contact the selected store about a pickup-specific question; a general availability display does not itself mean your item is ready at the counter.

If you need to change a size, address or other order detail, ask promptly whether the order can still be changed. Do not assume an email sent before delivery automatically stops warehouse processing. Keep the response and confirm whether the team changed the existing order, canceled it or asked you to place a replacement.

Johnston & Murphy Returns and Refund Questions

The official FAQ describes a standard 90-day return period for unworn merchandise or manufacturing defects, with a receipt or return form. It lists expanded benefits for J&M Insiders, including a 365-day period for unworn or defective merchandise and a separate 60-day Wear Test. Eligibility and the current policy matter; ordinary wear should not automatically be treated as a manufacturing defect.

The FAQ also states that Affirm orders cannot be returned at Johnston & Murphy retail stores. Original shipping charges are not reimbursed under the published return policy. Review the instructions for your purchase method and membership status before choosing a store or mail return.

Published return-goods address: Johnston & Murphy Return Goods Department, 1501 Winchester Highway, Fayetteville, TN 37334. This differs from the Nashville corporate mailing address. Start with the official return process or ask Customer Experience for the appropriate label and instructions before shipping merchandise.

Keep a copy of the return authorization or form, the items included and the carrier tracking receipt. Ask how an exchange will be handled if the replacement size is unavailable. If you are returning several purchases, check whether they should share a package or need separate references so each item can be matched to the correct transaction.

For a refund question, distinguish between a parcel still in transit, a parcel received for processing and a refund already issued. Provide the relevant tracking or refund reference privately and ask which stage is unresolved. A delivery scan alone does not show that the return has been inspected or that a payment adjustment has reached your account.

How to Escalate a Johnston & Murphy Concern

The following steps are practical suggestions for a clearer customer-service request:

1. Start with the purchase channel. Contact the store for a local transaction or Customer Experience for a direct online or telephone order. Identify the location or website where you bought the item, especially if it was another retailer.
2. Describe one issue clearly. List the purchase date, product and what went wrong. For a product concern, explain the condition, when you noticed it and whether the item has been worn or altered. Supply relevant photographs through the company’s chosen private channel.
3. Ask for a specific review. State whether you are requesting an exchange, return instructions, shipment investigation, correction of a charge or explanation of a policy decision. Include earlier correspondence so the reviewer can see what was already considered.
4. Request follow-up ownership. If unresolved, ask Customer Experience for a supervisor or the appropriate team. Record a case reference and the next expected step. Use the parent corporate number for routing when necessary, while keeping the transaction history together.

If you disagree with the explanation, identify the precise point you want reviewed. For example, ask which purchase date was used for eligibility, whether membership was recognized or which merchandise condition led to a decision. A short, documented question is easier to assess than repeatedly sending the same complaint without a clear request.

The graphic’s 615 number is Genesco’s parent-company corporate contact. Use the 800 customer-service number above for brand purchase assistance.

Johnston & Murphy Corporate Contact Questions

Is the corporate number also the HR or payroll number?

A dedicated public Johnston & Murphy HR or payroll telephone number was not verified. Employees should use their workplace’s HR contact or employee system, and applicants should use the careers page. The parent corporate number can be identified as a general company contact without labeling it an employee-records help line.

Who handles an item bought from a department store or another website?

Start with the seller named on the receipt for that seller’s payment, delivery and return process. For a product-specific question, ask Johnston & Murphy whether its customer team can assist. A brand name on the merchandise does not mean the purchase was made directly from the brand’s own store.

Can I mail a complaint and a return together to Nashville?

Use the Nashville address for correspondence only after confirming the recipient. Merchandise returns have their own published destination and process. Mailing shoes to a corporate office can separate the item from the return record the customer team needs to review.

About Johnston & Murphy and Genesco

Johnston & Murphy sells footwear, apparel and accessories through its own channels and other retailers. Genesco’s current quarterly report includes the Johnston & Murphy business. This parent relationship explains the shared Nashville corporate location while the brand maintains separate customer-service contacts for shoppers.

Related Corporate Office Guides

For other footwear brands, see our Cole Haan and Clarks corporate office guides.

Why Trust Corporate Office Headquarters?

We checked the brand’s contact page, help center, FAQ, store locator, careers and privacy pages, and Genesco’s quarterly filing on September 12, 2026. Phone numbers and contact details were checked against published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Johnston & Murphy or Genesco. Practical preparation and escalation steps are our suggestions; the company’s own procedures and your transaction documents determine how a request is handled.

Share Your Johnston & Murphy Review

Was your experience with a retail store, an online purchase, product quality or a return? Positive and negative experiences are welcome. Describe what happened, which team you contacted and whether you received a resolution.

Use the review form below to share your experience. A review on this independent website does not send a request to Johnston & Murphy.