Cole Haan LLC maintains its worldwide headquarters in Greenland, New Hampshire, with additional corporate offices in New York and other international cities. This page provides the current Cole Haan headquarters address, corporate phone number, customer-service contacts, ownership and leadership information, complaint-escalation guidance, and answers to common questions about its New York office.
Cole Haan Headquarters Address and Corporate Phone Number
- Company Name: Cole Haan LLC
- Cole Haan Worldwide Headquarters Address: 150 Ocean Road, Greenland, NH 03840, USA
- Cole Haan Corporate Office Phone Number: 1-603-430-7800
- Cole Haan Customer Service Number: 1-800-695-8945
- Customer Service Hours: 9:00 a.m.–6:30 p.m. Eastern Time, seven days a week
- Customer Service Chat and Message Form: Cole Haan Contact Page
- Careers and Employment: Cole Haan Careers
- Chief Executive Officer: Jack Boys
- Owner: Funds advised by Apax Partners
- Official Website: colehaan.com
Corporate phone note: The Greenland headquarters number is intended for corporate-office matters and is not Cole Haan’s primary consumer-support line. Customers with questions about an order, return, refund, promotion, product, store purchase, gift card, or online account should normally begin with customer service at 1-800-695-8945.
Human resources note: Cole Haan does not publicly identify the customer-service number as a dedicated human-resources line. Job applicants should use the official careers page. Current or former employees should use the internal HR, payroll, benefits, manager, or employee-support contact provided by Cole Haan.
Where Is Cole Haan Global Headquarters?
Cole Haan identifies Greenland, New Hampshire as its worldwide headquarters. The headquarters is located at 150 Ocean Road, Greenland, NH 03840.
The Greenland location supports Cole Haan’s corporate operations and has also been associated with its product innovation, distribution, customer service, administrative, legal, and executive functions.
Cole Haan also maintains offices in New York, Tokyo, Hong Kong, London, Amsterdam, Dubai, and locations supporting its sourcing operations in Asia. Those offices do not replace Greenland as the company’s officially described worldwide headquarters.
Does Cole Haan Have a Corporate Office in NYC?
Yes. Cole Haan’s official careers information confirms that the company has an office in New York City. However, Cole Haan currently describes Greenland, New Hampshire—not New York—as its worldwide headquarters.
The previously published address of 601 Lexington Avenue, New York, NY 10022 is not identified as Cole Haan’s current worldwide headquarters by the company’s official website. The previously published New York phone number, 1-212-753-6300, is also absent from Cole Haan’s current official contact information.
Anyone visiting a Cole Haan New York office for an interview, vendor meeting, appointment, or corporate matter should confirm the exact location with the Cole Haan representative arranging the visit. Do not assume that an old address found in an online directory is still active.
Previously Listed Cole Haan New York Contact Information
The following legacy graphic is preserved from the earlier version of this page. It displays the previously published 601 Lexington Avenue address and 1-212-753-6300 phone number. Readers should use the current Greenland headquarters and verified customer-service information listed above instead.
Cole Haan Contact Number and Customer Service
Cole Haan customer service can be reached at 1-800-695-8945 from 9:00 a.m. to 6:30 p.m. Eastern Time, seven days a week.
The official contact page also provides live chat, order tracking, return and exchange tools, frequently asked questions, and an online message form.
Does Cole Haan Have a Customer Service Email Address?
Cole Haan does not prominently publish a general customer-service email address for ordinary order, return, refund, product, or store questions. Customers can send an electronic message through the official contact form.
Do not send order or customer-service questions to an address intended for privacy, legal, employment, media, or vendor matters unless Cole Haan specifically instructs you to do so.
Common Reasons People Contact Cole Haan
- Checking an online order or delivery status
- Reporting a missing, damaged, incorrect, or canceled order
- Starting a return or exchange
- Asking about a delayed refund
- Questioning a promotional code or sale price
- Requesting an eligible price adjustment
- Reporting a defective shoe, bag, or accessory
- Resolving a sizing, width, fit, or comfort concern
- Asking about final-sale merchandise
- Resolving a gift-card or eGift-card problem
- Reporting a store or employee complaint
- Questioning a pending payment authorization
- Reporting a suspected counterfeit product or fake website
- Finding the Cole Haan headquarters address or corporate phone number
- Seeking employment or careers information
How to Escalate a Cole Haan Complaint
- Start with the correct support channel. Call 1-800-695-8945, use live chat, or send a message through the official Cole Haan contact page.
- Gather your documentation. Have the order number, receipt, item name, style number, size, purchase date, store location, tracking information, return label, refund confirmation, photographs, and previous correspondence available.
- Request a case or reference number. Record the date and time of the contact, the representative’s name if provided, the promised action, and the expected response date.
- Ask for escalation. If the first representative cannot resolve the concern, request review by a supervisor or the appropriate order, returns, refund, store, product, payment, promotion, gift-card, or fraud team.
- Use the correct return process. Start an eligible online return through Cole Haan’s official return portal rather than mailing merchandise to the corporate headquarters.
- Contact the original retailer when necessary. Merchandise purchased from a department store, independent retailer, international distributor, or third-party website may need to be returned to that seller rather than Cole Haan.
- Contact the payment provider when appropriate. If an unauthorized charge, duplicate payment, or unresolved refund remains after reasonable efforts with Cole Haan, contact the bank, card issuer, PayPal, or Klarna before the applicable dispute deadline expires.
When requesting escalation, clearly explain what happened, what steps have already been taken, and the specific resolution you are requesting. Examples include a refund, replacement, exchange, price adjustment, cancellation, gift-card correction, return-fee review, or written explanation.
Cole Haan Returns, Exchanges and Refunds
Cole Haan’s current return policy generally permits eligible unworn or unaltered merchandise to be returned within 30 days of the original purchase date.
- Merchandise should be unworn, unaltered, and returned in its original packaging.
- Final-sale merchandise cannot be returned or exchanged.
- Original shipping charges and related shipping taxes are generally nonrefundable.
- A $7.95 return-shipping charge may be deducted when a return is authorized more than 14 days after the shipment date but remains within the 30-day return period.
- Returns authorized within 14 days of shipment are generally not charged the return-shipping fee.
- Eligible exchanges for the same style and color in another size or width do not carry a return-shipping charge.
- PayPal, Klarna, and final-sale orders cannot be returned to a Cole Haan retail or outlet store.
- Refunds are generally issued to the original form of payment after the returned merchandise is received and inspected.
Return terms may vary for store purchases, outlet purchases, gifts, international orders, merchandise bought from another retailer, and special promotions. Review the current Cole Haan return and exchange policy before sending an item back.
Cole Haan Price Adjustments and Promotional-Code Problems
Cole Haan states that an eligible one-time price adjustment may be available when the price is reduced within 14 days of an online or store purchase, the item remains available in the same size and color, and the merchandise was not purchased as final sale.
Online customers should contact customer service with the order information. A store price adjustment generally requires the purchasing customer to visit the appropriate store type with a valid receipt, the original payment method, and identification.
If a promo code does not apply at checkout, take a screenshot showing the code, offer terms, date, item, price, and error message before placing the order. Do not assume a refund or adjustment will be issued later unless Cole Haan confirms the arrangement and provides a case number.
Pending Cole Haan Charges and Payment Authorizations
A pending card charge may be a temporary preauthorization rather than a completed transaction. Cole Haan states that a credit- or debit-card authorization for an order that was not completed may generally disappear according to the bank’s policy, often within two to ten business days.
PayPal may show a pre-transaction notification that remains pending longer. Contact the bank, card issuer, or PayPal for the exact release schedule.
If the transaction posts permanently, appears more than once, or was not authorized, contact Cole Haan and the payment provider promptly.
Who Owns Cole Haan?
Cole Haan is privately owned by funds advised by Apax Partners, a global private-equity firm. Apax acquired Cole Haan from Nike in 2013 after an agreement announced in late 2012.
Nike no longer owns Cole Haan. The two companies may still be associated in older products, historical articles, consumer memories, and previously branded footwear, but Cole Haan now operates independently from Nike under Apax ownership.
Apax continues to list Cole Haan as a current portfolio investment.
Who Is the CEO of Cole Haan?
Jack Boys is Cole Haan’s Chief Executive Officer. He became CEO when the Apax acquisition was completed in 2013.
Before joining Cole Haan, Boys held senior leadership roles involving Converse and The North Face. His responsibilities at Cole Haan include corporate strategy, brand development, operations, international expansion, product innovation, retail growth, and relationships with the company’s owners and board.
Executive roles can change. Applicants, vendors, journalists, investors, and other corporate correspondents should verify current leadership before directing time-sensitive correspondence to a named executive.
About Cole Haan
Cole Haan was founded in 1928 and developed into a prominent American footwear and accessories brand. Its name comes from founders Trafton Cole and Eddie Haan.
The company began with men’s footwear and later expanded into women’s shoes, sneakers, dress shoes, boots, loafers, sandals, handbags, outerwear, belts, wallets, sunglasses, socks, and other accessories.
Cole Haan is particularly known for combining traditional dress-shoe styling with lightweight materials, cushioning, flexibility, and athletic-footwear concepts. Collections such as ZERØGRAND and GrandPrø have helped the company position itself between traditional dress footwear and casual performance-inspired shoes.
Cole Haan products are sold through Cole Haan retail and outlet stores, ColeHaan.com, department stores, specialty retailers, and international distribution partners.
Cole Haan Reviews, Complaints and Customer Feedback
The visible review on this CorporateOfficeHeadquarters.com page describes difficulty using a promotional code and obtaining a later price adjustment. The customer reported being told to place the order without the discount and request a partial refund after shipment, followed by concern about an additional price reduction.
This review reflects one customer’s individual account and has not been independently verified. It should not be interpreted as representing every Cole Haan customer, order, promotion, store, employee, product, or customer-service interaction.
When leaving a Cole Haan review, consider including:
- Whether the purchase was made online, at a full-price store, at an outlet, or through another retailer
- The general product type and issue
- The approximate purchase and contact dates
- Whether a case number was issued
- Whether a supervisor reviewed the complaint
- The resolution requested
- Whether Cole Haan ultimately resolved the matter
Counterfeit Cole Haan Products and Fake Websites
Consumers should be cautious with websites, social media advertisements, emails, and text messages offering unusually steep discounts on Cole Haan products.
Cole Haan states that authentic products are sold through Cole Haan stores, Cole Haan outlet stores, ColeHaan.com, and selected authorized department stores and specialty retailers.
- Check the website domain carefully before entering payment information.
- Be cautious when a website has no verifiable address, return policy, or customer-service information.
- Do not provide passwords or one-time verification codes to an unsolicited caller.
- Do not pay an unknown seller with gift cards, cryptocurrency, wire transfers, or payment methods that eliminate normal dispute protections.
- Save screenshots, receipts, order confirmations, advertisements, and seller messages.
Customers who believe they purchased from a fake website or received counterfeit merchandise should contact the seller, Cole Haan, and the payment provider promptly.
Cole Haan Competitors and Related Corporate Offices
Cole Haan competes with traditional footwear brands, premium lifestyle companies, department-store shoe departments, direct-to-consumer footwear sellers, and large footwear retailers.
- Clarks Corporate Office – Competes in casual shoes, dress footwear, boots, comfort products, and international retail.
- DSW Corporate Office – Competes as a large multibrand footwear retailer offering dress, casual, athletic, and designer shoes.
- Nike Corporate Office – Cole Haan’s former parent company and an important competitor in athletic, casual, and lifestyle footwear.
Other footwear competitors include Allen Edmonds, Johnston & Murphy, Rockport, ECCO, Steve Madden, Kenneth Cole, Florsheim, and direct-to-consumer shoe brands.
Frequently Asked Questions About Cole Haan Headquarters
Where is Cole Haan headquarters?
Cole Haan identifies its worldwide headquarters as Greenland, New Hampshire.
What is the Cole Haan headquarters address?
The Cole Haan worldwide headquarters address is 150 Ocean Road, Greenland, NH 03840.
What is the Cole Haan phone number?
Cole Haan customer service can be reached at 1-800-695-8945. The Greenland corporate office number is 1-603-430-7800.
What is the Cole Haan corporate office phone number?
The telephone number associated with Cole Haan’s Greenland corporate headquarters is 1-603-430-7800. Consumer issues should normally begin with customer service at 1-800-695-8945.
Is Cole Haan headquarters in New York City?
No. Cole Haan has a corporate office in New York City, but the company currently identifies Greenland, New Hampshire as its worldwide headquarters.
Is 601 Lexington Avenue still Cole Haan headquarters?
Cole Haan’s current official website does not identify 601 Lexington Avenue as its worldwide headquarters. The company lists Greenland, New Hampshire as its headquarters location.
What are Cole Haan customer-service hours?
Cole Haan lists phone and chat assistance from 9:00 a.m. to 6:30 p.m. Eastern Time, seven days a week.
What is Cole Haan’s customer-service email address?
Cole Haan does not prominently publish a general customer-service email address. Customers can send a message through the official contact form.
Who owns Cole Haan?
Cole Haan is owned by funds advised by Apax Partners. Nike previously owned the company but sold it to Apax.
Who is the CEO of Cole Haan?
Jack Boys is the Chief Executive Officer of Cole Haan.
How do I file a complaint with Cole Haan?
Contact customer service by phone, chat, or the online message form. Request a case number, save all supporting documentation, and ask for supervisor review if the first response does not resolve the matter.
Can I mail a return to Cole Haan headquarters?
Do not mail merchandise to the corporate headquarters unless Cole Haan specifically instructs you to do so. Start the return through the official return portal and use the authorized return label or store-return option provided for the order.
How long do I have to return Cole Haan shoes?
Cole Haan’s current policy generally allows eligible unworn or unaltered merchandise to be returned within 30 days of the original purchase date. Final-sale items are excluded.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate addresses, headquarters phone numbers, leadership and ownership information, complaint guidance, related-company resources, and a public forum for customer reviews.
Corporate details, phone numbers, office locations, executives, ownership, customer-service hours, and return policies can change. Readers should verify important information through Cole Haan before mailing documents, returning merchandise, traveling to an office, applying for employment, or sharing personal information.
Page Update Note
This Cole Haan corporate-office page was updated on July 23, 2026 to replace the outdated New York headquarters listing with the company’s Greenland, New Hampshire worldwide headquarters, verify the corporate and customer-service phone numbers, correct the customer-service hours and careers link, remove the unsupported HR designation, confirm Apax Partners ownership and Jack Boys’ leadership, address QueryHunter searches for the headquarters address and phone number, add return and escalation guidance, summarize the visible review, add privacy protections, and clarify the outdated information displayed in the preserved legacy image.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with, endorsed by, or sponsored by Cole Haan LLC, Cole Haan Company Store LLC, Apax Partners, Nike, ColeHaan.com, Klarna, PayPal, or any Cole Haan store, outlet, retailer, distributor, or corporate office.
This page is provided for informational, corporate-contact, complaint, and review purposes only. Headquarters details, office locations, phone numbers, customer-service hours, executives, ownership, employment routes, return rules, shipping charges, promotional terms, price-adjustment policies, and product availability may change without notice. Verify important information directly with Cole Haan before taking action.
Share Your Cole Haan Experience
Have you contacted Cole Haan about its corporate office, online ordering, a store purchase, a return, refund, exchange, promo code, price adjustment, product defect, gift card, canceled order, customer-service response, or complaint escalation? Share your experience below to help other readers understand which contact route you used and whether the concern was resolved.
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