How to Contact Cole Haan Corporate Office Headquarters HQ
6 Ashley Drive
Scarborough, ME 04074
Corporate Phone Number: 1-207-846-2500
Customer Service Number: 1-800-695-8945
6 Ashley Drive
Scarborough, ME 04074
Corporate Phone Number: 1-207-846-2500
Customer Service Number: 1-800-695-8945
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I got so disappointed, Cole Haan in Carmel, CA isn’t the same as it used to be, we are locals and always enjoyed to shop there but not anymore. I don’t know for how long the store will stay in business with a new management , the manager Barbara was unprofessional and rude. Not sure if she knows what the customer service is.. I was there hoping to exchange the shoes that I got as a gift. Even after reading the reviews and calling CH customer service to make sure that the size was accurate , the shoes ended up small, I’m a 8.5 and I need a 9, the shoes run half size small! I explained all this to the manager and the answer was: “I can’t do anything for you. It was a final sale and I won’t exchange it. It’s what it’s . “ I was like WOW. She was nervous and kept repeating herself over and over again. I’ll never ever go back to that store and will never recommend it to my friends and family.
I have spend a lot of money with CH and being as a loyal customer for many years I would appreciate a little accommodation. Just awful experience !
MY Cole Haan shoe was made with the "exploding rubber" midsole. My sole was great. My upper was great. My midsole was…not great…EXPLODED! So many kinds of rubber, most of them indestructible. This rubber? DEFECTIVE. It killed my shoe. Customer Service says "EAT 'EM!" I don't BUY disposable shoes. I don't buy Cole Haan. Ever again. Cole Haan…EAT 'EM!
Why is it impossible to cancel, change or correct an order 45 minutes after an order has been placed??? The window is so small that your customer service staff can do ZERO to help a customer minutes after an order has been placed.
Even though it is Sunday night, and no one is in the fulfillment center until Monday, customer service does not have the ability to correct an incorrect shipping address because it's onto the next phase? What???? This system is broken. So I'm being told I may have to pay for an order being shipped to the wrong address because they can't stop it, even though it hasn't left the warehouse.
I manage a retail giant and was a first time shopper on your website. Disgusted.