Quicken Loans’ former mortgage-lending business is now Rocket Mortgage. Today, QuickenLoans.com is a marketplace operated by LMB Mortgage Services. This guide separates the marketplace’s Los Angeles contact address from Rocket’s Detroit corporate address and borrower-support channels.
Share your Quicken Loans review, or use the contacts below for help from the company involved.
Quicken Loans corporate contacts — quick answers
Current marketplace contact address: LMB Mortgage Services, Inc., doing business as Quicken Loans, 4859 W. Slauson Avenue #405, Los Angeles, CA 90056, USA. This is the company’s published contact address.
Marketplace email: customercare@quickenloans.com.
Former lender / Rocket corporate address: Rocket Mortgage, 1050 Woodward Avenue, Detroit, MI 48226-1906, USA.
Existing Rocket Mortgage clients: 800-476-2538 (800-4-ROCKET).
Sources: Quicken Loans contact information and Rocket Mortgage’s contact directory. Checked September 11, 2026.
On This Page
Quicken Loans and Rocket Contact Numbers
| Reason for contacting | Contact | Purpose |
|---|---|---|
| QuickenLoans.com marketplace inquiry | customercare@quickenloans.com | For questions about the current LMB-operated website or a marketplace experience. |
| Existing Rocket Mortgage client | 800-476-2538 (800-4-ROCKET) |
Published help for signing in, a loan in process or a closed loan. |
| New mortgage directly with Rocket | 888-452-8179 | Rocket Mortgage’s new-loan team; separate from the Quicken Loans marketplace. |
| Rocket Companies corporate inquiry | 313-373-7990 | Published general company number; not a verified dedicated executive complaint or HR line. |
| Payments, escrow or payoff with another servicer | Contact on your current mortgage statement | Use the company currently servicing the loan, even if older documents say Quicken Loans. |
| Unresolved financial-services complaint | 855-411-2372 CFPB complaint form |
Consumer Financial Protection Bureau; an outside agency that accepts mortgage complaints. |
Rocket Mortgage lists existing-client phone hours as Monday through Friday, 8:30 a.m. to 9 p.m., and Saturday, 9 a.m. to 4 p.m., Eastern time. New-loan and chat schedules differ; check its contact directory for the channel you need.
Rocket Companies publishes its general corporate number on its official company website. A dedicated public telephone number for the current QuickenLoans.com marketplace was not verified from its contact page; that page directs inquiries to email.
Before mailing a payment or dispute: Use your current servicer’s instructions. Corporate addresses and the marketplace’s contact address are not substitutes for the payment address or any designated address for mortgage error notices. A review here does not submit an official complaint.
How to Escalate a Quicken Loans-Related Complaint
These preparation steps are suggestions. The appropriate process depends on whether your concern involves the marketplace, a lender or your mortgage servicer:
- Identify the responsible company. For a QuickenLoans.com inquiry, use the marketplace contact. For an application, check the lender named on your loan documents. For payments, escrow or servicing, use your current mortgage statement. An older Quicken Loans logo does not, by itself, establish who handles the account today.
- Prepare a concise timeline. Note the dates, amounts, company names and earlier case references. Keep relevant statements, payment confirmations, application messages or screenshots. Explain the discrepancy and what you expected to happen, rather than sending a large collection of unrelated documents.
- Request a specific response. State whether you need an explanation, account correction, application update or review of a marketplace interaction. Ask for a case reference and the next step. If the response misses the issue, ask for a supervisor or the appropriate specialist and refer to the existing case.
- Use the proper written channel when needed. A mortgage servicing error may call for a written notice sent to a designated address. Confirm that address with your servicer and retain a copy and delivery record. Share loan identifiers and supporting documents through the company’s official private channels.
The CFPB explains how to report a mortgage error or request information, including the importance of using the servicer’s designated address. Its guidance says to continue scheduled mortgage payments while awaiting a response.
If the issue remains unresolved, you can submit a complaint to the CFPB. Identify the company responsible for the problem and include the key dates, amounts and earlier communications. A complaint submission does not guarantee a refund, loan approval or a particular outcome.
Quicken Loans Corporate Office and Mortgage Questions
Does QuickenLoans.com still make mortgage loans?
The current website says it operates as a marketplace and is not acting as a lender or broker. It connects consumers with independent providers. Submitting information to the marketplace is not itself a mortgage application or lender prequalification, so follow up with the actual lender about an application or decision.
Who handles my old Quicken Loans mortgage?
Check your latest statement and any servicing-transfer notice. The company collecting and managing your payments may differ from the lender that originally made the loan. If Rocket Mortgage is your current servicer, use Rocket’s existing-client contact; otherwise, contact the servicer named in your current documents.
Should I send a payment or payoff request to Detroit?
Use the instructions provided for your specific loan. Ask the current servicer for a payoff quote and its payment instructions; do not calculate a payoff from the statement balance alone. Confirm the correct destination before mailing money or arranging a transfer.
What should I do about unwanted marketplace messages?
Review the Quicken Loans privacy policy for communication choices and data-request instructions. Keep a record of the sender and the request you made. If an independent lender contacted you, ask that company about its own communication preferences as well.
Is the mortgage phone number also an HR line?
A dedicated public LMB Mortgage Services HR or payroll number was not verified. Employment questions should go to the employer named in your workplace documents. For opportunities with Rocket companies, use Rocket’s official careers site. Mortgage sales and borrower-support numbers should not be labeled as HR contacts.
What Happened to Quicken Loans?
The former lender changed its name from Quicken Loans to Rocket Mortgage in July 2021. A later update to Rocket’s official announcement explains that, beginning in September 2023, Rocket licensed the Quicken Loans brand to LMB Mortgage Services for a mortgage-comparison website.
The current marketplace identifies its operator as LMB Mortgage Services, Inc., NMLS #167283. Rocket Mortgage identifies itself as NMLS #3030. The shared name in older records and current website branding should not be treated as proof that the same company is handling a new inquiry.
Related Corporate Office Guides
For other mortgage-company contacts, see our Guild Mortgage and Wells Fargo corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Quicken Loans’ current contact information and privacy policy, Rocket’s company announcement and contact directory, and CFPB complaint guidance on September 11, 2026. Numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with LMB Mortgage Services, Quicken Loans, Rocket or the CFPB.
Share Your Quicken Loans Review
Was your experience with the current marketplace, Rocket Mortgage or another lender or servicer? Name the company, describe the issue and explain the outcome. Positive and negative experiences are welcome.
Use the review form below. Omit loan numbers, property addresses, Social Security numbers, banking details, private contact information and financial documents.