Maurices is based in Duluth, Minnesota, with its published company mailing address at 425 West Superior Street. This guide explains how to reach the retailer about a store experience, an online order, returns, rewards or a corporate inquiry, and how credit-card account questions differ from merchandise concerns.
Write a Maurices review about your experience, or use the official contacts below for assistance.
Maurices corporate office — quick answers
Company address: Maurices Incorporated, 425 W. Superior Street, Duluth, MN 55802, USA.
Published customer contact: 866-977-1542. This is the retailer’s customer-service number, not a verified separate corporate switchboard or HR line.
Email: customerservice@maurices.com.
Sources: Maurices’ official company contact information and order and returns guidance. Checked September 12, 2026.
On This Page
Maurices Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| Store experience or online purchase | 866-977-1542 customerservice@maurices.com |
Customer Service for merchandise, transaction and shopping concerns. |
| Time-sensitive order change | 866-977-1542 or live chat on maurices.com | Request assistance immediately after ordering; the published change window is limited. |
| Written company inquiry | Maurices Incorporated, 425 W. Superior Street, Duluth, MN 55802 | Address correspondence to the relevant department; include a clear subject. |
| Chat and online help | Official FAQ and contact options | Website assistance, order information and published chat availability. |
| mRewards | Official rewards information | Program terms and the distinction between rewards membership and credit-card benefits. |
| Maurices credit-card account | Comenity account access | Card payments, statements and issuer account support. |
| Job applications | Maurices careers | Store and corporate vacancies and application instructions. |
For a corporate matter, state whether you are asking about a business relationship, a particular store or an existing service case. Ask Customer Service to identify the appropriate department before mailing documents. A customer-service representative may be able to route the inquiry, but this guide does not claim access to a dedicated executive escalation desk.
How to Escalate a Maurices Store or Order Concern
The following steps are suggestions for organizing a request and keeping a usable record of the response.
- Identify where the transaction happened. Note the store city and location, or confirm that the purchase was made through maurices.com. Find your receipt or order confirmation, purchase date, item description and the amount relevant to the question.
- Start with the team that can review the transaction. Ask the store manager about an in-store experience, register issue or exchange discussion. Use Customer Service for a website order, shipping problem or concern that needs review beyond the store.
- Describe the issue and the requested outcome. Explain whether you need a missing-item investigation, clarification of a return decision, correction of an order or review of a promotion. Include a concise timeline instead of several disconnected messages.
- Keep the response and supporting evidence. Save email replies, chat transcripts and a note of telephone discussions. If a promotion is involved, retain its terms, the date you saw it and a screenshot showing the relevant item or offer.
- Ask for further review when needed. Explain what remains unresolved and request a supervisor or the department responsible. Ask what information is missing, when to follow up and whether there is a case reference you can use.
For a delivery problem, distinguish an order that has not shipped from a package already with the carrier. Compare each shipment notice with the items received. If only part of the purchase is missing, list those items specifically so the investigation focuses on the correct shipment.
Maurices’ order FAQ explains that order status and carrier tracking describe different stages, and that purchases may ship in separate packages. When contacting support, include the relevant tracking reference privately and explain whether the carrier shows a delay, delivery attempt or completed delivery.
Posting a review here does not send a message to Maurices or create a return request. Do not publish order numbers, home addresses, payment information, account credentials, employee records or screenshots containing private customer details.
Maurices Returns and Exchanges: What to Check
The official return policy allows Maurices returns with an original receipt or order number without a stated standard time limit, subject to its conditions. It may refuse visibly worn or damaged merchandise or suspected abuse. Evsie items are final sale. Underwear and swimwear have tag or hygiene-liner requirements.
Eligible online purchases can be returned in store or through the online mail-return process. The published U.S. prepaid-label deduction is $6.95. In-store purchases cannot be returned to the online warehouse. Check the separate Canadian instructions when applicable.
Before going to a store, gather the receipt or order email and identify each item you want reviewed. If you are seeking an exchange, have the preferred size or style in mind but do not assume it will be available. Ask the associate to explain whether the transaction will be an exchange, a refund or merchandise credit.
For a mailed return, keep the carrier acceptance receipt and a list of what you packed. Save the return authorization or portal confirmation. If you are returning items from several orders, follow the portal’s instructions on whether they can share one package and which label belongs to the shipment.
When a refund appears lower than expected, compare the original paid price, discounts, any return-shipping deduction and the payment method used. Ask Customer Service for an itemized explanation. If a payment provider is involved, use the retailer’s return confirmation when asking that provider how the adjustment will appear on your account.
mRewards, Credit Cards and Online Accounts
Rewards membership and credit-card support are different
Maurices’ mRewards page distinguishes its loyalty program from benefits requiring a Maurices credit card. It identifies Comenity Bank as the card issuer. Missing rewards or a shopping offer should begin with Maurices; card statements, payments and account access should go through the issuer’s secure account service.
For missing points or an offer that would not apply, gather the receipt, purchase date and the email address used for the rewards account. Note whether you were signed in when ordering and whether the offer required a particular payment method. Send that information privately and ask which eligibility condition affected the transaction.
Keep refund and card-account records together
A return accepted by the retailer and a credit appearing on a card statement are separate events. Ask Maurices whether the refund has been issued and obtain its date and amount. If the issuer cannot locate it, provide the retailer’s confirmation through the issuer’s secure channel. Avoid sending complete card details by ordinary email.
Use the official account recovery options
If you cannot sign in, use the password-recovery process from the official website. Check whether the purchase used guest checkout or another email address before assuming the order is missing. Customer Service can help investigate an order without your password; never include passwords or one-time security codes in a review or support message.
About Maurices and Its Ownership History
Maurices sells women’s clothing, footwear and accessories through stores and online. Its corporate office is in Duluth, where its official policies publish the company’s correspondence address. The careers website provides separate paths for store and corporate positions.
The older description of Maurices simply as an Ascena subsidiary is outdated. Ascena’s May 2019 sale announcement records the sale to an OpCapita affiliate, with Ascena retaining an interest in that acquiring affiliate at the time. That historical transaction should not be used to assume a current ownership percentage or route today’s customer requests through Ascena.
Maurices Corporate Contact Questions
Can Maurices change or cancel an online order?
Its order guidance publishes a 30-minute window for changes and directs customers to phone or chat immediately. Request help as soon as you notice a problem and save the outcome. A message sent after that window should not be treated as confirmation that an order was stopped.
Is there a verified corporate HR or payroll number?
A dedicated HR or payroll number was not reconfirmed from the current pages reviewed. The older 218 number should not be presented as a verified HR line. Applicants should use the careers site; employees should use their workplace’s HR or payroll contacts for employment records.
Where should I send a written complaint?
The company publishes the Duluth address for Customer Service correspondence. For a formal notice under its terms and conditions, read the specific notice instructions. Ordinary feedback and a formal notice may require different information; keep a copy of whatever you submit.
When is live chat available?
The FAQ lists chat hours of 9 a.m.–9 p.m. Central, Monday through Friday, and 9 a.m.–7 p.m. Central on weekends. Check the current chat window for availability. Those published chat hours should not automatically be assumed to apply to every department.
Related Corporate Office Guides
For other clothing retailers, see our Old Navy and Ann Taylor corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Maurices’ official company-contact, returns, FAQ, rewards, careers and terms pages, together with the filed ownership-history announcement, on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Maurices or its card issuer.
Share Your Maurices Review
Tell readers which store or online service you used, what happened and whether the issue was resolved. Positive and negative experiences are welcome. Focus on your own transaction and omit account numbers, personal contact details and private information from receipts or photos.