Buckle’s corporate office is in Kearney, Nebraska. This guide lists its published contact information and explains where to take a store concern, an online-order problem, a return or a Buckle Card question.
Write a Buckle review, or use the company contacts below for assistance with a purchase.
Buckle corporate office — quick answers
Headquarters address: The Buckle, Inc., 2407 West 24th Street, Kearney, NE 68845, USA.
Published general and customer contact: 800-607-9788. This is not a verified dedicated HR line.
Guest services email: guest.services@buckle.com.
Official shopping website: Buckle.com. For a particular location, use the Buckle store directory.
Source: Buckle’s official corporate Contacts directory and customer help center. Checked September 12, 2026.
On This Page
Buckle Contact Numbers and Departments
| Reason for contacting | Contact | Purpose |
|---|---|---|
| General inquiry or customer assistance | 800-607-9788 | Published on the corporate contact directory and customer help center. |
| Guest services | guest.services@buckle.com | Customer-service correspondence about a shopping experience or purchase. |
| General company email | inquiry@buckle.com | General business inquiries; identify the department you need. |
| Investor inquiry | buckle.investors@buckle.com | Company and shareholder questions. |
| Store contact | Find a Buckle store | Location-specific questions, store service and denim hemming availability. |
| Buckle Card payment assistance | 888-427-7786 | Card-payment telephone number published in Buckle’s payment FAQ; fees may apply. |
For written corporate correspondence, include a subject line identifying the purpose of your letter and a private way to reply. A headquarters mailing address is not automatically a merchandise-return address. Use the instructions for the actual order before sending goods anywhere.
How to Raise a Buckle Store or Purchase Concern
These are suggested ways to prepare and follow up; they do not describe a guaranteed corporate escalation process.
- Identify the transaction. Note the store city and location, purchase date, item and receipt or order number. For a service concern, include the approximate time of the visit and what happened.
- Speak with the relevant team. A store manager can discuss an in-store experience. For an online order or an unresolved customer-service matter, call the published customer number or email guest services.
- Describe the issue clearly. Separate a missing shipment, incorrect size, product-quality concern and return disagreement. Those situations may need different records and a different response.
- Request a specific next step. Ask for a shipment investigation, return instructions, an explanation of the decision or further review by a supervisor. Include the response you have already received so the next person can understand the history.
- Keep the follow-up manageable. Save the correspondence, any case reference and the date you were told to expect an answer. Continue the existing email thread when possible and explain what remains unresolved.
If you are reporting a merchandise problem, take clear photographs of the item and packaging and retain the receipt. Ask where those photos should be sent privately. Do not ship the product to corporate headquarters while waiting for instructions or assume that a public comment has opened a service case.
Before posting a review: Omit receipt barcodes, order numbers, card details, account credentials, addresses and personal contact information. Reviews on this independent site do not submit a return or reach Buckle’s customer-service team automatically.
Buckle Online Orders: Changes, Delivery and Missing Items
Can I change or cancel an order?
Buckle’s official help article, Can I cancel or change my order?, says orders cannot be changed or canceled after submission. It directs customers to the return process after the order arrives. Review the size, color, quantity and shipping information before placing a new order.
If an order contains incorrect information, explain the problem to customer service promptly and ask what options are available for that specific shipment. Do not assume that an email request has stopped fulfillment. Wait for an explicit response before treating an order as canceled.
What information helps with a delivery problem?
Check the order confirmation and tracking information to identify the shipment being discussed. If you ordered several items, compare the item list with each shipping notice before reporting something missing. Have the delivery date, shipping address and any carrier message available for a private conversation.
For a package marked delivered that you cannot find, tell guest services what you have already checked and ask who will investigate next. For an item missing from an arrived package, retain the outer packaging and packing slip. Photographs can help explain the contents and the condition of the package without relying on a long description.
If you see an unexpected payment entry, note its date and whether your payment provider labels it pending or posted. Ask customer service to explain the order’s payment activity, and direct questions about how an entry appears on your statement to the payment provider.
Buckle Returns and Refund Questions
Buckle’s official How do I return my order on Buckle.com? article says merchandise must be returned within 60 days of purchase, unworn and with price tags attached. Account holders start through their account’s Returns area; guest purchasers use the guest-return process. Check the current instructions for the particular item before preparing a parcel.
The separate Does Buckle offer free returns? article states that eligible online purchases can be returned to a Buckle store without a return fee. It lists a $6.99 fee for mail returns and notes that some merchandise is excluded as identified on the product page.
To prepare for a return:
- Keep the receipt or packing slip and identify the item, size and original order.
- Ask whether the item is eligible, especially if it has been worn, altered or marked as excluded.
- Use the instructions generated for the return rather than copying a mailing address from an unrelated order.
- Keep the carrier receipt and tracking details if you mail it, or the return receipt if a store accepts it.
If a refund is missing, ask whether the return has been received and processed, how much was refunded and which payment method received it. Give the return date and reference through a private support channel. A parcel delivery scan and a processed refund are separate events, so ask which stage is still outstanding.
When a store declines a return, request the specific reason and the policy that applies. If you think the purchase details were misunderstood, provide the receipt and ask guest services to review the facts. This guide cannot promise an exception or override the retailer’s decision.
Denim Hemming, Buckle Rewards and Credit Accounts
Does Buckle provide free alterations?
Buckle’s official alterations FAQ describes free denim hemming at most stores, with proof of purchase required and the denim purchased within the preceding 30 days. Use the store directory to identify a participating location. This is a denim-hemming service, not a promise that every type of clothing alteration is free.
Before making a trip, ask the store about availability, the item you want hemmed and the expected collection date. Confirm the requested length and ask how an alteration would affect any later return question. Keep the service receipt with the original purchase record.
Where do rewards and card questions go?
Buckle maintains separate help-center guidance for its rewards program and Buckle Card. For a rewards issue, explain which purchase or offer is involved and have the receipt available. Ask guest services to check the account associated with the transaction without sharing your password.
For credit-account payments, Buckle’s official payment FAQ identifies Comenity Bank and lists the card telephone number above. Use your account statement or the issuer’s official account service for questions about a credit balance, payment or account access. The general corporate mailing address is not the payment address listed in that FAQ.
Buckle Corporate Contact Questions
Is there a verified public HR telephone number?
A dedicated public HR or payroll number was not verified. Applicants can look for career information through Buckle’s official website. Current and former employees should use their employer-provided contact for payroll, benefits or employment documents.
Should an investor email be used for a store complaint?
Use guest services for a shopping issue. The investor address is published for investor inquiries. Including your receipt in an investor email would send purchase information to a department that is not identified as the customer-service contact.
About Buckle and Related Guides
The Buckle, Inc. operates the Buckle apparel business, with shopping through its stores and website. This guide focuses on the Kearney corporate office and the contacts most useful for purchases, store service and company inquiries.
For other clothing retailers, see our Gap and Old Navy corporate office guides.
Why Trust Corporate Office Headquarters?
We checked Buckle’s corporate directory, store locator and official help-center articles on returns, cancellations, alterations and card payments on September 12, 2026. Phone numbers were verified from published sources, not by calling. Corporate Office Headquarters is independent and is not affiliated with Buckle.
Share Your Buckle Review
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