The Kay Management corporate office, listed by the company as Kay Apartment Communities, is in Silver Spring, Maryland. Residents may need headquarters contact information, help reaching their community manager, a maintenance follow-up, or a way to escalate a billing or move-out concern.
For an apartment-specific problem, begin with the management office at your community. The corporate office is a separate contact and should not be treated as an emergency-maintenance dispatch line or a place to send rent without instructions.
On This Page
- Corporate office and contact information
- Which Kay contact should you use?
- How to escalate a resident complaint
- Maintenance and community concerns
- Rent, fees, deposits, and move-out questions
- Leasing and careers
- Company information and related resources
- Frequently asked questions
- Leave a Kay Management review
Kay Management Corporate Office and Headquarters
- Company name used on the official website: Kay Apartment Communities
- Corporate address: 8720 Georgia Avenue, Suite 410, Silver Spring, MD 20910, USA
- Corporate phone: 301-589-8045
- Corporate email: kay@kayapartments.com
- Published fax: 301-565-9662
- Official website: Kay Apartment Communities
These contacts appear in the corporate-office section of the official website. The main number is not identified there as a dedicated Human Resources line, 24-hour hotline, or direct number for a particular executive. Confirm office availability before visiting or arranging document delivery.
For written correspondence, identify the community and the subject of your concern. Send copies of relevant records rather than originals, and ask which department should receive them. Do not send rent or identity documents to headquarters unless the company provides verified instructions.
Which Kay Contact Should You Use?
| Situation | Best starting point | Details to prepare |
|---|---|---|
| Repair or service-request follow-up | Your community’s management or maintenance contact | Request number, date, current condition, and relevant photographs |
| Rent payment, account access, or fee question | Community office and the Residents link reached through Kay’s official website | Payment date, amount, confirmation, and disputed entry |
| Unresolved management concern | Corporate office at 301-589-8045 or kay@kayapartments.com | Community, timeline, earlier contacts, and requested resolution |
| Availability, tours, or applications | The leasing office for the property selected on Kay’s website | Desired move-in date, apartment needs, and application reference if applicable |
| Final statement or deposit question | The community where you lived | Move-out date, inspection records, forwarding details, and specific charge |
The company links to Kay Residents from its website. Start from that official link when accessing a resident account. Confirm any unexpected change to payment instructions with your community through a known contact method.
How to Escalate a Kay Management Complaint
- Identify the property and issue. Note the community name, dates, and whether the concern involves maintenance, billing, staff communication, or a lease-related question.
- Contact the community manager. State what happened and the action requested. Ask for a written response or reference number.
- Document the follow-up. Keep service requests, relevant photographs, receipts, and correspondence. Record any promised visit or response date.
- Contact the corporate office when the local response is insufficient. Provide a concise timeline and explain what remains unresolved. Ask which supervisor or regional contact can review the matter.
- Confirm the outcome. Request written confirmation of an adjustment, repair plan, or other agreed action and retain the response.
These steps organize a request for review; they do not guarantee a particular response time, refund, or lease exception. For a formal notice or contractual deadline, follow your lease and obtain qualified local advice when needed rather than assuming a corporate email replaces the required process.
Maintenance and Community Concerns
Open or Repeated Repair Requests
Describe the location of the problem, when it began, previous repair attempts, and whether the condition has changed. Keep your original request number and ask the manager who is responsible for the next visit. Provide access arrangements privately rather than in a public review.
Noise, Parking, Packages, and Shared Areas
Report the specific dates, place, and observable problem to management. Ask which community rule or reporting process applies. Avoid posting accusations or personal details about neighbors; describe what you experienced and the action you are requesting.
Rent, Fees, Security Deposits, and Move-Out Questions
Payment or Ledger Discrepancies
Compare the account ledger with your payment confirmation. Identify the date, amount, and entry that appears incorrect, and ask management to explain how the payment was applied. Redact unrelated banking information before sharing supporting records.
Deposit Deductions and Final Statements
Request an itemized statement from the community where you lived. Compare it with the lease, move-in checklist, move-out photographs, and any inspection report. List each disputed item separately and ask for supporting documentation and the status of any expected refund.
Confirm the forwarding address privately. Do not assume that refund rules, deadlines, fees, or notice requirements are identical across Maryland and Virginia properties; your location and agreement matter.
Leasing and Careers
Use the property search on Kay’s website to select a community and contact its leasing office. Ask that office about availability, application requirements, fees, and the next step for a pending application. Headquarters should not be assumed to maintain the same availability information as each leasing team.
Job seekers can use the Careers link on the official website. Current or former employees should use their employer’s verified payroll or Human Resources contacts. The corporate phone is not separately verified as a dedicated employment-verification number.
About Kay Apartment Communities
Kay’s website features apartment communities in Maryland and Northern Virginia near Washington, DC. For customer support, the exact property matters more than a general company description: identify the management team and company shown on your own lease and account.
Related Corporate Office and Customer-Service Resources
For a different apartment operator, see our Greystar corporate office guide or Willow Bridge corporate office guide. For a separate Assurant renters-insurance policy issue, see Assurant renters insurance customer service on CSN. These are separate contacts, not Kay support departments or a statement about which insurer your community uses.
Frequently Asked Questions
Where is Kay Management’s corporate office?
Kay Apartment Communities lists 8720 Georgia Avenue, Suite 410, Silver Spring, MD 20910.
What is the corporate phone number?
Call 301-589-8045. For urgent maintenance, use the instructions for your specific community.
Can I email a corporate concern?
The published corporate email is kay@kayapartments.com. Identify the community and provide a concise explanation without unnecessary sensitive records.
Who handles a resident complaint first?
Begin with the property manager. If the issue remains unresolved, contact corporate and describe the steps already taken.
Does a review here contact Kay Management?
No. Contact Kay or your community directly to request a repair, dispute a charge, or seek a management response.
Share Your Kay Management Review
Describe your firsthand experience, the community’s general location, the type of concern, the support route used, and whether it was resolved. Leave out private resident and employee information.
CorporateOfficeHeadquarters.com is independent and is not affiliated with Kay Management, Kay Apartment Communities, or any property. We cannot access resident accounts, accept rent, arrange repairs, issue refunds, or resolve complaints on the company’s behalf.