The Hibbett Sports corporate office is located in Birmingham, Alabama. Hibbett sells athletic footwear, apparel, and accessories through its stores and website. This guide separates headquarters contact information from customer support and explains where to take concerns about store experiences, online orders, returns, and refunds.
Quick Answer: Contact Hibbett Sports
Corporate office: 2700 Milan Court, Birmingham, AL 35211
Corporate phone: 1-205-942-4292
Customer service: 1-844-362-4422
Customer-service hours: Daily, 9 a.m.–8 p.m. Eastern Time, as listed in the Customer Service Center
For purchase-related help, begin with Hibbett’s Customer Service Center. The corporate number is separate from the customer-support line.
How to Contact Hibbett Sports Corporate Office
| Headquarters address | Hibbett, 2700 Milan Court, Birmingham, AL 35211, USA |
|---|---|
| Corporate office phone | 1-205-942-4292 |
| Customer-service phone | 1-844-362-4422 |
| Customer-service hours | Monday–Sunday, 9 a.m.–8 p.m. Eastern Time, as listed in the Customer Service Center. Check the help center for changes. |
| Chat and online help | Hibbett Customer Service Center |
| Store contact information | Find a Hibbett store |
| Official website | Hibbett.com |
| Parent company | JD Sports Fashion plc |
The corporate phone is the general business number listed in Hibbett’s SEC filings, not a verified direct number for a specific executive, human-resources representative, or refund department. For an order or store complaint, use customer service first.
How to Escalate a Hibbett Sports Complaint
Choose the support route connected to your purchase. A store manager can review an in-person experience, while online-order problems should begin with Hibbett customer service or the relevant self-service tool.
- Start with the store or customer service. For an in-store issue, contact the location and ask for the manager. For an online purchase, call 1-844-362-4422 or use the official help center.
- Document the issue and request a review. Provide your receipt or order number privately, the store location, relevant dates, and a short explanation of the problem. State the resolution you are requesting. Ask for a case number and whether a supervisor can review an unresolved concern.
- Use written corporate correspondence when appropriate. Send a concise account of an unresolved matter to Hibbett at 2700 Milan Court, Birmingham, AL 35211. Include previous support references and copies of relevant records. Keep the originals.
A corporate letter does not replace a return request or package claim, and it does not guarantee a refund or a response from an executive. Continue using the applicable support process and keep track of any deadlines.
Protect your information: Do not post order numbers, home addresses, payment-card details, passwords, or verification codes in a public review. Share necessary purchase details only through Hibbett’s official support channels.
Hibbett Order, Delivery, and Store Problems
Missing or Damaged Packages
Hibbett directs customers with delivered-but-missing packages, tracking that has not changed for more than 10 days, or damaged deliveries to its lost and stolen package help page and self-service claim process.
The company says a claim-status update should arrive at the order’s email address within 3–5 days after filing. It also states that customer service cannot expedite an existing claim. Save the claim confirmation, tracking details, and any photographs.
Wrong Items or Incomplete Shipments
Photograph the shipping label, packaging, packing slip, and everything received. Check whether the order was split into multiple shipments before reporting a missing item. Contact customer service and explain exactly what is missing or incorrect. Keep the merchandise and packaging until you receive instructions.
Order Cancellation
Hibbett says most eligible online orders can be canceled within one hour of placement through its order-cancellation tool. Customer service cannot extend that cancellation window. In-store pickup orders cannot be canceled through this process, but Hibbett says they can be returned at pickup.
Store-Service Complaints
For a concern involving a store employee, pickup experience, purchase, or return decision, note the location, date, approximate time, and receipt details. Speak with the manager first when practical. Hibbett also provides in-store experience support.
Hibbett Returns and Refunds
Check the purchase date. Hibbett’s current policy provides a 60-day return period for purchases made on or after June 23, 2026. Its policy states that earlier purchases remain subject to a 30-day period. Confirm eligibility through the official return policy and your order’s return options.
Eligible merchandise generally must be unworn, unwashed, in like-new condition, and include its original packaging and tags. Store purchases must be returned in-store, including purchases made there for home delivery. Some online products are eligible only for mail returns.
Hibbett’s returns guidance says online purchases and Hibbett-store purchases cannot be returned at City Gear locations. Review the returns and exchanges instructions before visiting a store.
Do not mail merchandise to corporate headquarters. Use the instructions and return label provided for your purchase. Keep tracking and refund confirmations. For a missing refund, ask customer service whether the return has been received, approved, and processed, then follow up with the payment provider as needed.
Hibbett Rewards and Account Help
For missing points, duplicate Rewards accounts, or account-access problems, use Hibbett’s Rewards and missing-points help. The official guidance explains how to submit a missing-points request through your account. Keep the receipt or online-order details available.
Who Owns Hibbett Sports?
Hibbett is part of JD Sports Fashion plc. Its acquisition was completed on July 25, 2024, and Hibbett ceased operating as a stand-alone publicly traded company. JD Sports continues to identify Hibbett as a Birmingham-headquartered business in its brand portfolio.
For a Hibbett transaction, begin with Hibbett’s support channels rather than assuming another JD-owned retailer can access your order or process your return.
Related Corporate Office and Customer-Service Guides
For other footwear and sporting-goods companies, see these related contact guides. Each retailer handles its own purchases and complaints.
- Foot Locker Corporate Office Headquarters
- Academy Sports + Outdoors Corporate Office Headquarters
- Foot Locker Customer Service on CSN
- Nike Customer Service on CSN
Frequently Asked Questions
Where is Hibbett Sports headquarters?
Hibbett’s corporate office is at 2700 Milan Court, Birmingham, AL 35211.
What is the Hibbett Sports corporate phone number?
The corporate office number listed in Hibbett’s SEC filings is 1-205-942-4292. For customer-service assistance, use 1-844-362-4422.
When is Hibbett customer service available?
Hibbett’s Customer Service Center lists hours as 9 a.m.–8 p.m. Eastern Time, seven days a week. Check the official help center for changes.
Can I return a Hibbett purchase at City Gear?
No. Hibbett’s published guidance says purchases made online or in a Hibbett store cannot be returned at City Gear locations.
Does leaving a complaint here contact Hibbett?
No. CorporateOfficeHeadquarters.com is an independent information and review website. To request assistance, contact Hibbett directly through its official phone number, help center, or the store involved.
Hibbett Sports Reviews and Complaints
Share your firsthand experience with a Hibbett store, online order, delivery, return, refund, or customer-service interaction in the review section below. Explain what happened, the support route you used, and whether the issue was resolved.
Both positive and negative experiences can help other readers. Keep your review factual and leave out private account information or unnecessary personal details about employees.
Official Sources
Contact information and policy details were checked against the following company resources and filings:
- Hibbett Customer Service Center — support options and hours.
- Hibbett Privacy Policy — published corporate mailing address.
- Hibbett SEC filing dated March 6, 2024 — corporate address and telephone number.
- Hibbett Return Policy — eligibility and purchase-date requirements.
- JD Sports brand portfolio — Hibbett ownership and headquarters location.
- JD Sports acquisition confirmation — completion of the Hibbett acquisition on July 25, 2024.
Independent website: CorporateOfficeHeadquarters.com is not affiliated with Hibbett, City Gear, or JD Sports Fashion plc. We publish contact information and provide a place for customer reviews. We cannot access orders, issue refunds, or resolve complaints on a company’s behalf.