Check ‘n Go corporate office headquarters is located at 7755 Montgomery Road, Suite 500, Cincinnati, OH 45236. The verified Check ‘n Go and CNG Holdings corporate phone number is 1-513-336-7735. For loan, application, payment, refinancing, account, complaint, or fraud questions, Check ‘n Go lists its Feedback Hotline at 1-888-372-9329. Retail Support can be reached separately at 1-800-561-2274. Check ‘n Go is operated by CNG Holdings, Inc., a privately held subsidiary of CNG Financial Corporation. Customers with payment, AutoPay, loan-balance, credit-reporting, store, collection, identity-theft, or account complaints should use the support route responsible for the issue before escalating an unresolved concern to the Cincinnati corporate office.
Check ‘n Go Corporate Office and Headquarters Contact Information
- Brand: Check ‘n Go
- Operating Company: CNG Holdings, Inc.
- Parent Company: CNG Financial Corporation
- Corporate Headquarters Address: 7755 Montgomery Road, Suite 500, Cincinnati, OH 45236, USA
- Check ‘n Go Corporate Phone Number: 1-513-336-7735
- Corporate Phone Availability: Monday-Friday, 9 a.m.-5 p.m. Eastern Time
- Feedback Hotline and Online-Loan Support: 1-888-372-9329
- Retail Support: 1-800-561-2274
- Customer Contact and Complaint Form: Contact Check ‘n Go
- Pocket360 Account: Manage a Check ‘n Go account
- General Customer and Complaint Mailing Address: Check ‘n Go, P.O. Box 36454, Cincinnati, OH 45236-0454
- Credit-Dispute Mailing Address: Check ‘n Go, Attn: Credit Disputes, P.O. Box 36454, Cincinnati, OH 45236-0454
- Payment Mailing Address: CNG Holdings Customer Payments, P.O. Box 202101, Dallas, TX 75320-2101
- Overnight Payment Address: Lockbox Services 202101, Attn: CNG Holdings Customer Payments, 2975 Regent Boulevard, Suite 100, Irving, TX 75063
- Official Website: CheckNGo.com
- Store Locator: Find a Check ‘n Go store
- State Rates and Terms: Check state-specific loan disclosures
- Frequently Asked Questions: Check ‘n Go FAQs
- Careers: Check ‘n Go careers
- CNG Holdings Website: CNG Holdings
The corporate number 1-513-336-7735 should not be confused with the Feedback Hotline, Retail Support, a local store, Pocket360 account support, a payment-processing address, or a lender-specific number shown in a state loan agreement.
Check ‘n Go does not prominently publish one universal public Human Resources phone number. Applicants should use the official careers page, while current employees should use authorized internal management, payroll, benefits, Human Resources, or employee-relations channels.
Where Is Check ‘n Go Headquarters?
Check ‘n Go headquarters is located at 7755 Montgomery Road, Suite 500, Cincinnati, Ohio 45236. This is the current corporate contact address published by CNG Holdings, the company that operates the Check ‘n Go brand.
This is the address readers generally need when searching for Check ‘n Go corporate office, Check and Go corporate office, Check ‘n Go headquarters, Check ‘n Go corporate number, Check ‘n Go main office, or Check ‘n Go home office.
The Cincinnati corporate office is not a retail loan store, payment counter, check-cashing location, loan-application center, or walk-in complaint department. Do not bring cash, checks, banking records, identification documents, loan agreements, or payment cards to headquarters unless the company provides specific instructions.
Check ‘n Go Ownership and Corporate Structure
Check ‘n Go is a financial-services brand operated by CNG Holdings, Inc. CNG Holdings is a privately held company and a wholly owned subsidiary of CNG Financial Corporation.
CNG Holdings also conducts business through other brands and affiliates, including Allied Cash Advance and Cash Store. The exact legal lender, credit-services organization, servicer, or affiliated company responsible for a Check ‘n Go transaction may vary by state and product.
Review the loan agreement, state disclosure, payment receipt, credit-report entry, collection notice, or account statement to identify the legal entity responsible for a specific account.
Corporate Office vs. Customer Service and Local Stores
The Cincinnati corporate office handles corporate management, finance, legal matters, compliance, technology, marketing, employment, brand operations, and higher-level unresolved company concerns.
The Feedback Hotline at 1-888-372-9329 handles online-loan questions, application status, refinancing, payment inquiries, Pocket360 login problems, account updates, past-due accounts, feedback, complaints, and fraud concerns.
Retail Support at 1-800-561-2274 is intended for store-related support. A local store should normally be contacted first for an in-store loan, cash advance, payment made at the location, store receipt, employee interaction, or local account question.
Corporate headquarters should generally be used after the customer has documented attempts to resolve the issue through the store, Pocket360, Feedback Hotline, complaint form, or department identified in the loan documents.
Choose the Correct Check ‘n Go Support Route
- Online-loan question: Log in to Pocket360 or call 1-888-372-9329.
- In-store account: Contact the store where the transaction occurred or call Retail Support.
- Application status: Use Pocket360 or select Status of Application on the official contact form.
- Open-loan balance or due date: Review Pocket360 and the loan agreement before contacting support.
- Payment by phone: Call 1-888-372-9329 or follow the payment instructions associated with the account.
- Bank-account update: Use Pocket360’s account-change process or provide updated banking documents through an authorized store route.
- Refinancing or rollover question: Check account eligibility in Pocket360 and contact support before the due date.
- Unable to make a payment: Contact Check ‘n Go before the account becomes further past due and ask what options are available under the contract and state law.
- Credit-report dispute: Use the official complaint form or mail a written dispute to the Credit Disputes address.
- Unauthorized loan or identity theft: Select Fraud or ID Theft on the official contact form and contact the relevant bank or credit bureau.
- Unauthorized bank or card payment: Notify Check ‘n Go and the financial institution that holds the affected account.
- Collection complaint: Retain letters, call logs, voicemails, texts, account statements, and payment records.
- Privacy complaint: Use the company’s official privacy or complaint route rather than posting private information publicly.
- Unresolved financial complaint: Consider the CFPB and the state regulator responsible for the lender or product.
What to Have Before Contacting Check ‘n Go Corporate
- The state where the loan or transaction occurred
- The store city and location when applicable
- The type of product, such as an installment loan or payday loan
- The legal lender or affiliate named in the agreement
- The application, loan, or account number, shared only through a private official channel
- The payment date, amount, and method
- The contractual due date and current account status
- Receipts, bank records, payment confirmations, and account screenshots
- The credit-report entry when disputing reported information
- The names or roles of store or support representatives previously contacted
- The complaint, fraud-report, or dispute reference number
- A concise timeline and the specific correction or resolution requested
Do not post Social Security numbers, dates of birth, driver’s-license numbers, bank-account or routing numbers, payment-card details, loan numbers, Pocket360 login information, credit-report documents, home addresses, phone numbers, email addresses, or private employee information in public comments.
How to Escalate a Check ‘n Go Complaint
Begin with the local store when the issue involves an in-store transaction, employee interaction, payment receipt, loan document, or store-level promise.
For an online loan, Pocket360 account, payment, refinancing, past-due account, login problem, or general complaint, call the Feedback Hotline at 1-888-372-9329 or submit the official contact form.
Ask the representative to identify the legal company responsible for the account, document the concern, and provide a complaint or reference number. Request written confirmation of any promised payment arrangement, account correction, fee review, credit-report update, refund, or investigation.
For a substantial unresolved company-level matter, written correspondence may be sent to:
Check ‘n Go / CNG Holdings, Inc.
7755 Montgomery Road, Suite 500
Cincinnati, OH 45236
Ordinary customer complaints and credit disputes may instead be mailed to the designated P.O. Box shown on the official contact page. Do not mail original identification, Social Security cards, bank statements, credit cards, cash, or irreplaceable documents.
Loan Applications, Rates, Fees, and Terms
Check ‘n Go products and legal terms vary by state. Depending on the location and eligibility, available products may include installment loans, payday loans or cash advances, and additional financial services.
Before accepting a loan, review the amount financed, annual percentage rate, finance charge, payment schedule, total of payments, AutoPay authorization, late or returned-payment fees, refinancing rules, and the legal lender named in the agreement.
Do not rely on a general website description when the signed agreement or state disclosure contains different account-specific terms.
Payday and other high-interest loans can be expensive and are generally intended for short-term financial needs. Consider the total repayment amount and whether the scheduled payment can be made without needing another loan.
Payments, AutoPay, and Past-Due Account Complaints
Online accounts commonly use scheduled electronic payments or AutoPay. Customers may also be able to make an authorized debit-card payment through Pocket360 or by phone.
Review the payment date, amount, account information, and confirmation before submitting a payment. Keep evidence of every payment and compare it with the bank account and Pocket360 history.
Contact support promptly when a payment is missing, duplicated, returned, withdrawn on an unexpected date, applied to the wrong account, or not reflected in the balance.
If repayment will be difficult, contact Check ‘n Go before the due date and ask whether a payment arrangement, refinancing option, or state-required extended payment plan is available. Availability depends on the product, account, agreement, and state law.
Do not assume that a verbal promise changes the written due date. Request written confirmation of any revised payment amount, schedule, fee, or AutoPay instruction.
Mailing a Check ‘n Go Payment
Payments should not be mailed to the corporate headquarters or general complaint P.O. Box unless the account documents specifically instruct otherwise.
The current published regular-payment address is:
CNG Holdings Customer Payments
P.O. Box 202101
Dallas, TX 75320-2101
The current published overnight-payment address is:
Lockbox Services 202101
Attn: CNG Holdings Customer Payments
2975 Regent Boulevard, Suite 100
Irving, TX 75063
Include only the information required to identify and apply the payment. Retain a copy, tracking information, and proof of delivery. Verify the payment address against the current loan documents before mailing money.
Credit-Reporting and Credit-Dispute Complaints
A credit-reporting complaint may involve an account the consumer does not recognize, an incorrect balance, disputed payment history, an account reported after payoff, duplicate reporting, or information attributed to the wrong person.
Check ‘n Go’s current contact page provides a direct credit-dispute process and says disputes should identify the account, the specific information being challenged, the reason it is incorrect, and supporting documentation.
Written credit disputes may be sent to:
Check ‘n Go
Attn: Credit Disputes
P.O. Box 36454
Cincinnati, OH 45236-0454
Send copies rather than original documents. Protect Social Security numbers, complete bank information, driver’s-license details, and unrelated account data.
A consumer may also dispute information directly with the credit-reporting company displaying it. Check ‘n Go’s current contact page identifies Experian and TransUnion as bureaus to which it reports certain credit information, while stating that it does not report credit in Texas. Reporting can still depend on the product, lender, and account.
Unauthorized Loan, Payment, Fraud, and Identity Theft
Use Check ‘n Go’s official Fraud or ID Theft form if someone allegedly opened a loan using your identity, accessed an existing account, used your card or bank account for a payment, or contacted you about an application you did not submit.
Notify the affected bank or card issuer promptly about an unauthorized transaction. Ask what fraud affidavit, replacement account, stop-payment, or dispute process is available.
Review credit reports for unfamiliar accounts or inquiries. A fraud alert or credit freeze may help reduce the risk of additional accounts being opened.
IdentityTheft.gov can provide a recovery plan for reporting identity theft, disputing fraudulent accounts, and documenting the incident.
Provide sensitive information only through a verified Check ‘n Go, bank, credit-bureau, government, or law-enforcement channel. Do not publish it in a public review.
Collection Calls and Account-Balance Complaints
Collection complaints may involve the amount owed, payment history, contact frequency, calls intended for another person, a disputed account, a promised arrangement, or contact after an identity-theft report.
Ask the caller to identify the creditor, legal lender, account, balance, and company collecting the debt. Use a phone number from the loan documents or official website rather than returning a suspicious number from an unsolicited message.
Keep call logs, letters, voicemails, texts, account statements, receipts, and copies of disputes. Do not make a payment merely because a caller threatens immediate arrest, demands secrecy, or requires payment by gift card, cryptocurrency, wire transfer, or person-to-person payment app.
State Regulators and CFPB Complaints
Short-term lending is regulated differently in each state. The relevant regulator may oversee payday lending, installment lending, credit-services organizations, money services, debt collection, or consumer finance.
Identify the lender and license named in the agreement, then use the regulator for the state where the loan originated.
If Check ‘n Go does not resolve a payday-loan, installment-loan, payment, collection, credit-reporting, or account complaint, consumers may submit a complaint to the Consumer Financial Protection Bureau.
A CFPB or state complaint does not guarantee a refund, account adjustment, credit deletion, payment arrangement, or enforcement action. Include a concise description, the company response, relevant documents, and the requested resolution.
Fake Check ‘n Go Loan and Support Warning
Use CheckNGo.com, Pocket360, a verified store listing, or phone numbers published on the official website before providing personal or financial information.
Be cautious with unsolicited loan-approval calls, advance-fee demands, fake collection threats, refund messages, account-security texts, and sponsored customer-support numbers that imitate Check ‘n Go.
Legitimate loan support should not require payment by retail gift card, cryptocurrency, wire transfer to an individual, or remote access to a computer or phone.
Do not provide a Social Security number, bank password, one-time verification code, complete card number, Pocket360 password, or identification image in response to an unverified message.
Check ‘n Go Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays no published reviews for Check ‘n Go. There are therefore no visible ratings, complaint themes, company responses, or resolution patterns to summarize at this time.
Future review summaries should rely only on comments visibly published on this page. An individual report should not be presented as proof of conduct across every Check ‘n Go store, online loan, affiliate, or account.
Check ‘n Go Competitors and Related Corporate Office Pages
Check ‘n Go competes with payday lenders, installment lenders, check-cashing businesses, title lenders, online lenders, banks, credit unions, and other alternative financial-service providers.
Related corporate-office pages include Advance America Corporate Office, The Check Cashing Store Corporate Office, and TitleMax Corporate Office.
Related Resources
- Official Check ‘n Go Website
- Check ‘n Go Contact, Complaint and Fraud Form
- Pocket360 Account Portal
- Check ‘n Go Store Locator
- Check ‘n Go Rates and Terms by State
- Check ‘n Go Frequently Asked Questions
- Loan Repayment Questions
- Pocket360 and Account Questions
- Check ‘n Go Careers
- Check ‘n Go Online Privacy Policy
- CNG Holdings Website
- CNG Holdings Corporate Contact Page
- Submit a CFPB Financial Complaint
- CFPB Payday Loan Information
- FTC IdentityTheft.gov Recovery Plan
- FTC Credit Freeze and Fraud Alert Information
- Advance America Corporate Office
Frequently Asked Questions About Check ‘n Go Corporate Office
Where is Check ‘n Go corporate headquarters?
Check ‘n Go corporate headquarters is located at 7755 Montgomery Road, Suite 500, Cincinnati, OH 45236.
What is the Check ‘n Go corporate phone number?
The corporate-office number published by CNG Holdings is 1-513-336-7735.
What is the Check ‘n Go customer-service number?
For online-loan, payment, account, refinancing, complaint, and fraud questions, Check ‘n Go lists its Feedback Hotline at 1-888-372-9329.
What is 1-800-561-2274?
Check ‘n Go currently labels 1-800-561-2274 as Retail Support. It is not the Cincinnati corporate-office number.
Who owns Check ‘n Go?
Check ‘n Go is operated by CNG Holdings, Inc., a privately held company and wholly owned subsidiary of CNG Financial Corporation.
How do I complain to Check ‘n Go?
Contact the store for an in-store issue or call 1-888-372-9329 for an online account. The official contact page also provides feedback, complaint, fraud, and credit-dispute forms.
How do I contact Check ‘n Go about a payment?
Review Pocket360 and call 1-888-372-9329. Do not mail a payment to corporate headquarters unless the loan documents specifically instruct you to do so.
Can I make a Check ‘n Go payment through Pocket360?
Online customers can use Pocket360 to view account information and, when available, make an authorized debit-card payment.
What should I do if I cannot repay my loan?
Contact Check ‘n Go before the due date and ask what payment, refinancing, or state-specific options are available. Request any new arrangement in writing.
How do I dispute Check ‘n Go information on my credit report?
Use the official credit-dispute form or mail a dispute to Check ‘n Go, Attn: Credit Disputes, P.O. Box 36454, Cincinnati, OH 45236-0454.
How do I report a fraudulent Check ‘n Go loan?
Use the Fraud or ID Theft section of the official contact form, contact the affected bank or card issuer, review credit reports, and consider reporting identity theft through IdentityTheft.gov.
Can I file a CFPB complaint against Check ‘n Go?
Yes. The CFPB accepts complaints about payday loans and personal installment loans. Contact Check ‘n Go first and include the company’s response in any regulatory complaint.
What is the Check ‘n Go Human Resources number?
Check ‘n Go does not prominently publish one universal public Human Resources number. Applicants should use the careers page, and employees should use authorized internal channels.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for lenders, banks, retailers, restaurants, airlines, hotels, automotive companies, and other major organizations.
This page is designed to help readers distinguish Check ‘n Go corporate headquarters from the Feedback Hotline, Retail Support, local stores, Pocket360, payment addresses, credit disputes, fraud reporting, careers, state regulators, and the Consumer Financial Protection Bureau.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Check ‘n Go, CNG Holdings, Inc., CNG Financial Corporation, any affiliated lender, local store, bank, credit bureau, collection agency, state regulator, employee, or customer-support representative. This page is provided for informational purposes only and is not legal, financial, credit, tax, debt-collection, or identity-theft advice.
Addresses, phone numbers, legal lenders, products, availability, rates, annual percentage rates, finance charges, fees, payment schedules, refinancing options, reporting practices, licensing, and complaint routes vary by state, account, and contract and may change. Verify important information through Check ‘n Go, the written loan agreement, and the regulator responsible for the transaction.
CorporateOfficeHeadquarters.com cannot approve a loan, change a due date, stop AutoPay, issue a refund, correct a credit report, negotiate a payment plan, investigate identity theft, or contact Check ‘n Go on a reader’s behalf.
Share Your Experience
Have you contacted Check ‘n Go corporate office, the Feedback Hotline, Retail Support, a local store, Pocket360, Credit Disputes, the fraud department, a state regulator, or the CFPB? Share your experience with an application, loan, payment, AutoPay withdrawal, refinancing request, credit-report issue, collection call, unauthorized account, employee interaction, or corporate escalation below.
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