Concentra’s corporate office handles company-level, investor, legal, business and executive matters. Patients, employers and workers’ compensation representatives should normally begin with Concentra Customer Care, the medical center where services were provided or the appropriate employer-support system.
Concentra’s principal executive office is located at 5080 Spectrum Drive, Suite 1200W, Addison, Texas 75001. The corporate telephone number is 972-364-8000. This number should not be used as a substitute for emergency care, a local clinic, medical-record processing or the official customer complaint route.
Concentra Corporate Office Contact Information
- Company: Concentra
- Public parent company: Concentra Group Holdings Parent, Inc.
- Corporate telephone: 972-364-8000
- Principal executive office: 5080 Spectrum Drive, Suite 1200W, Addison, TX 75001
- Official website: Concentra.com
- Corporate contact page: Contact Concentra
- Investor relations: Concentra Investor Relations
Concentra does not publish specific operating hours for the corporate switchboard. Do not rely on corporate hours copied from an unofficial directory.
Concentra Customer Care
- Customer Care: 1-866-944-6046
- Customer Care hours: Monday-Friday, 7:00 AM-6:30 PM Central
- Online enquiry form: Submit a patient, employer, billing or other enquiry
- Medical-center finder: Find a Concentra location
- Online bill payment: Pay a Concentra bill
Concentra states that it strives to resolve contact-form enquiries within two to four business days. This is a service target rather than a guaranteed resolution deadline.
Best Concentra Contact by Issue
- Corporate or business matter: Contact the Addison corporate office.
- Complaint about a medical-center visit: Contact center leadership and Concentra Customer Care.
- Appointment or center hours: Contact the specific medical center.
- Medical records: Contact the center where services were provided.
- Billing question: Use the billing option on the contact form or call Customer Care.
- HIPAA or privacy concern: Contact center leadership or the Concentra Privacy Hotline.
- Employer account: Use the employer contact route or Concentra HUB.
- Employee test results: Use the employer’s authorized Concentra HUB account.
- Patient copy of records or results: Contact the treating center and complete the appropriate authorization.
- Workers’ compensation claim: Contact the employer, insurance carrier or claims administrator responsible for the claim.
- Job application: Use the official Concentra Careers website.
- Investor or shareholder matter: Use Concentra Investor Relations or the transfer agent.
How to Submit a Concentra Complaint
- Identify the medical center, service, bill or employer account involved.
- Contact the local center when the concern involves a specific visit.
- Ask to speak with center leadership when appropriate.
- Call Customer Care at 1-866-944-6046.
- Use Concentra’s official online contact form when a written record is helpful.
- Describe the customer-service issue without placing unnecessary medical details in an ordinary message.
- Ask for a case or reference number.
- Keep copies of bills, receipts and written responses in a secure location.
- Follow up using the same case reference.
- Use the Privacy Hotline when the complaint specifically concerns protected health information.
Do not post medical details publicly to attract attention to a complaint. Use Concentra’s private channels for information connected to a patient, diagnosis, test, injury or treatment.
Information to Have Before Contacting Concentra
- Patient’s name
- Date of service
- Medical-center name and location
- Type of service received
- Employer or workers’ compensation carrier, when applicable
- Invoice or account information
- Existing case number
- A concise description of the service concern
- The resolution being requested
Only provide dates of birth, medical-record information and other sensitive details when requested through an official private channel. Never place them in a public review.
Appointments, Walk-In Care and Center Hours
Services and operating hours vary by location. Use Concentra’s official location finder to identify:
- Street address
- Local telephone number
- Current operating hours
- Occupational health services
- Urgent care availability
- Physical therapy
- Drug and alcohol testing
- Physical examinations
- Vaccination services
Do not assume every Concentra center offers consumer urgent care or every occupational-health service. Call the selected center before traveling when a particular service is required.
Medical Emergencies
Concentra medical centers and telemedicine services are not substitutes for emergency medical treatment. Call 911 or seek emergency care for a potentially life-threatening illness or injury.
Concentra Telemed may be available around the clock for eligible minor work-related injuries, but it is not appropriate for serious injuries or conditions involving the head, eyes, groin or other areas requiring in-person assessment.
Concentra Medical Records
Patients and medical providers should send medical-record requests to the Concentra center where services were provided.
- Use the location finder to identify the treating center.
- Contact that center for its current medical-record procedure.
- Complete the appropriate access or authorization form.
- Specify the dates of service and records requested.
- Provide identity or authority documentation through the secure process.
- Keep a copy of the request.
Concentra states that sending an ordinary patient or provider request directly to its outside records vendor can delay processing. Attorney requests follow a separate Datavant submission process.
- HIPAA and medical-record forms: Review Concentra privacy and records information
- Find the treating center: Concentra location finder
Requests to Amend Medical Records
Concentra provides a separate form for requesting an amendment to clinical information in a medical record. Clerical errors should generally be addressed with the treating location.
A request to amend a record does not guarantee that the requested change will be accepted. Follow the written process and retain the response.
Concentra HIPAA and Privacy Complaints
- Privacy Hotline: 1-844-463-7750
- Privacy Office: 5080 Spectrum Drive, Suite 1200, West Tower, Addison, TX 75001
- Privacy information and complaint forms: Concentra HIPAA and privacy resources
Privacy concerns may first be reported to leadership at the center where services were provided. The Privacy Hotline is intended for HIPAA and protected-health-information concerns. Ordinary service complaints should go to Customer Care.
Protecting Health Information
Do not send unnecessary health or identity information through a general website comment field. Concentra specifically warns against submitting sensitive personal identification information such as Social Security numbers, driver’s-license information or credit-card details through ordinary website messages.
Use the appropriate secure process for:
- Medical records
- Test results
- Drug-screen information
- Physical-exam findings
- Workers’ compensation documentation
- Patient authorization forms
- Billing statements
Concentra Billing and Payment Help
Patients can use Concentra’s official bill-payment portal for eligible balances. Billing questions can also be submitted through the contact form or Customer Care.
Before paying or disputing a bill, verify:
- The patient’s name
- Date and location of service
- Services listed
- Amount billed
- Insurance or employer responsibility
- Prior payments or adjustments
- The company shown on the bill
A patient, employer, workers’ compensation carrier or health plan may be responsible for different parts of a bill. Determine which party authorized the service and which party received the claim before assuming that Concentra made the final coverage decision.
Good Faith Estimates and Surprise Billing
Patients who do not have insurance or are not using insurance may have the right to receive a written Good Faith Estimate for qualifying non-emergency services.
Concentra states that this process generally does not apply to workers’ compensation injury visits, drug tests and other work-related medical services paid for by an employer.
- Good Faith Estimate information: Review Concentra’s estimate guidance
Employer Support and Concentra HUB
Concentra HUB allows authorized employers, workers’ compensation payors and third-party administrators to manage account information, authorizations and permitted visit results.
- HUB login: Sign in to Concentra HUB
- New HUB account support: 1-844-305-8868
- Support hours: Monday-Friday, 7:00 AM-6:30 PM Central
Existing HUB users should sign in and use the contact-support option associated with the account. Employees seeking their own records should contact the medical center rather than attempting to access an employer account.
Drug Testing and Employment Examinations
Concentra may perform testing or examinations at the request of an employer, prospective employer, government-regulated program or other authorized organization.
Responsibility can be divided among several parties:
- Concentra: Collection, examination and clinical services it performs
- Employer: Authorization, workplace policy and employment decision
- Laboratory: Laboratory analysis
- Medical Review Officer: Review of qualifying drug-test results
- Government agency: Applicable regulatory standards
Questions about an employment decision should generally be directed to the employer. Questions about a Concentra visit or records should be directed to the treating center.
Workers’ Compensation Concerns
Concentra provides medical services, but it does not necessarily control the complete workers’ compensation claim.
Contact the appropriate party for:
- Medical treatment: Concentra or the treating provider
- Claim acceptance or denial: Employer or insurance carrier
- Wage-replacement benefits: Carrier or claims administrator
- Work restrictions: Treating clinician and employer
- Appointment authorization: Employer, carrier or administrator
- Legal rights: Appropriate state agency or qualified legal adviser
Do not publish claim numbers, diagnoses, work restrictions or employer communications in a public review.
Concentra Careers
Job applicants should use Concentra’s official careers site rather than sending résumés or identity documents to the corporate switchboard.
- Careers: Explore Concentra careers
Be cautious of recruitment messages requesting gift cards, cryptocurrency, banking credentials or payment for equipment. Verify the opportunity through the official careers site.
Concentra Investor and Shareholder Contacts
- Investor Relations email: **@*******ra.com
- Investor website: Concentra Investor Relations
- Transfer agent: Computershare Trust Company, N.A.
- Transfer-agent telephone: 781-575-2725
- Transfer-agent postal address: P.O. Box 43006, Providence, RI 02940-3006
Investor Relations does not handle patient appointments, medical records, billing disputes or clinic complaints.
Concentra Corporate Structure and Leadership
- Public registrant: Concentra Group Holdings Parent, Inc.
- Stock exchange: New York Stock Exchange
- Ticker: CON
- Chief Executive Officer: Keith Newton
- President and Chief Financial Officer: Matthew DiCanio
- Chief Medical Officer: John Anderson, DO, FACOEM
Concentra became independent from Select Medical following the completion of its separation in November 2024. Select Medical no longer owns shares of Concentra common stock.
Concentra Operations
Concentra provides occupational and consumer health services, including:
- Workplace injury care
- Occupational medicine
- Physical therapy
- Drug and alcohol testing
- Physical examinations
- Vaccinations and travel health
- Onsite workplace clinics
- Telemedicine
- Urgent care at participating locations
As of January 2026, Concentra reported more than 625 occupational health centers and more than 410 onsite clinics across 47 states. Services vary by location and employer program.
When to Contact Concentra Headquarters
The corporate office may be appropriate for:
- Company-level business enquiries
- Corporate governance correspondence
- Investor relations
- Legal correspondence
- Major employer or business-partner matters
- Formal escalation after Customer Care review
The corporate office is generally not the fastest route for:
- An appointment
- A local center’s hours
- A medical-record request
- A copy of test results
- An immediate billing question
- A HIPAA complaint
- An emergency medical condition
Concentra Scam and Impersonation Warnings
- Use Concentra.com and telephone numbers published on the official website.
- Do not trust a telephone number solely because it appears in a sponsored search result.
- Do not give an unexpected caller a password or verification code.
- Do not send medical records to an unverified email address.
- Do not pay a bill using gift cards, cryptocurrency or a person-to-person transfer requested by an unexpected caller.
- Do not allow an unknown representative to control your computer or mobile device remotely.
- Verify recruitment messages through Concentra’s official careers website.
- Contact the card issuer directly about an unauthorized completed charge.
Protect Your Medical and Personal Information
Do not include the following information in a public review:
- Diagnosis or detailed symptoms
- Medical-record number
- Drug-test or laboratory result
- Physical-exam finding
- Medication information
- Date of birth
- Social Security number
- Driver’s-license number
- Workers’ compensation claim number
- Insurance information
- Employer authorization documents
- Billing-account or payment information
- Home address or private contact information
- Names of individual clinicians, patients or employees
Concentra Reviews and Complaints
CorporateOfficeHeadquarters.com currently displays no reviews for Concentra. There are therefore no review dates, customer themes or company responses to summarize.
Future reviews should focus on the customer-service process, such as the contact route used, approximate response time and whether the administrative issue was resolved. Do not disclose protected health information or private workplace information.
Share Your Concentra Experience
Have you contacted Concentra Customer Care, a medical center, the billing department, employer support, the Privacy Office or corporate headquarters? You may leave a factual review below about the administrative or customer-service process.
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Posting on CorporateOfficeHeadquarters.com does not contact Concentra. It does not schedule an appointment, request medical records, obtain test results, dispute a bill, submit a HIPAA complaint, open a workers’ compensation claim or create a Customer Care case.
Last Updated: July 14, 2026
Corporate Office Headquarters Disclaimer
CorporateOfficeHeadquarters.com is an independent consumer-information website and is not affiliated with Concentra, Concentra Group Holdings Parent, Inc., any Concentra medical center, employer, insurer, workers’ compensation carrier, laboratory, medical review officer or government agency.
Corporate contacts, customer-service hours, medical-center locations, services, leadership and complaint procedures can change. Verify current information through Concentra’s official website and the medical center or organization responsible for the service.
This website cannot provide medical advice, access records, schedule treatment, disclose test results, correct a bill, investigate a privacy complaint, authorize workers’ compensation care or submit a complaint to Concentra.