Pet Supplies Plus is a pet-products, services, grooming, pharmacy, and neighborhood retail chain headquartered at 17410 College Parkway, Livonia, MI 48152. Pet Supplies Plus Neighbor Services can be reached at 1-866-477-7748 for online orders, account access, Rewards, delivery, Autoship, product questions, store concerns, promotions, and other customer-service matters.
The previously listed number 1-734-793-6600 is currently published for Pet Supplies Plus real-estate inquiries. It should not be represented as the primary customer-service or complaint number.
Pet Supplies Plus and Wag N’ Wash separated from their former parent, Franchise Group, in December 2025 and now operate as an independent entity with independent ownership and an independent board. Chris Rowland serves as Chief Executive Officer, and Dan McNamara serves as Chief Financial Officer.
Pet Supplies Plus Corporate Office and Headquarters Contact Information
- Company and Website Operator: PSP Group, LLC
- Retail Brand: Pet Supplies Plus
- Related Brand: Wag N’ Wash
- Corporate Headquarters Address: 17410 College Parkway, Livonia, MI 48152, USA
- Pet Supplies Plus Neighbor Services: 1-866-477-7748
- Published Neighbor Services Hours: Seven days a week, 9 a.m.-5 p.m. Eastern Time
- Real-Estate Development Inquiries: 1-734-793-6600
- Real-Estate Email: **@*************us.com
- Chief Executive Officer: Chris Rowland
- Chief Financial Officer: Dan McNamara
- Corporate Status: Independently owned private retail and franchise organization
- Former Parent Company: Franchise Group, Inc.
- Store Network: More than 725 locations, including corporate and independently owned franchise stores
- Official Website: PetSuppliesPlus.com
- Official Contact Page: Contact Pet Supplies Plus
- Store Locator: Find a Pet Supplies Plus Store
- Online Ordering: Pet Supplies Plus Online Ordering
- Account Login: Pet Supplies Plus Account
- Return Policy: Pet Supplies Plus Returns and Exchanges
- Rewards Program: Pet Supplies Plus Rewards
- Rewards Terms: Pet Supplies Plus Rewards Terms
- Autoship: Pet Supplies Plus Autoship
- Grooming: Pet Supplies Plus Grooming
- Self-Serve Pet Wash: Pet Supplies Plus Pet Wash
- Pet Pharmacy: Pet Supplies Plus Pharmacy
- Community Veterinary Clinics: Pet Supplies Plus Veterinary Clinic Information
- Gift Cards: Pet Supplies Plus Gift Cards
- Product Recalls: Pet Supplies Plus Product Recall Information
- Privacy Policy: Pet Supplies Plus Privacy Policy
- Careers: Pet Supplies Plus Careers
- Corporate Careers: Pet Central Corporate Jobs
- Franchise-Store Job Inquiries: Pet Supplies Plus Franchise Jobs
- Franchise Opportunities: Pet Supplies Plus Franchising
- Real-Estate Opportunities: Pet Supplies Plus Real Estate
- Leadership Team: Pet Supplies Plus Leadership
Pet Supplies Plus does not prominently publish a separate general corporate-switchboard number or public headquarters operating schedule. Neighbor Services at 1-866-477-7748 is the verified general customer-support route.
The number 1-734-793-6600 is intended for real-estate owners, brokers, developers, and site-development inquiries. It should not be used for online orders, grooming complaints, refunds, pet-care questions, Rewards accounts, or product returns.
Where Is Pet Supplies Plus Headquarters?
Pet Supplies Plus identifies its corporate headquarters, commonly called Pet Central, at:
PSP Group, LLC
17410 College Parkway
Livonia, MI 48152
USA
The former address at 17197 N. Laurel Park Drive, Suite 402, Livonia, Michigan should be treated as a legacy address. Current corporate correspondence should use College Parkway unless Pet Supplies Plus provides a department-specific address.
Pet Central supports leadership, franchising, store operations, merchandising, marketing, digital commerce, finance, Human Resources, information technology, supply chain, real estate, legal matters, Neighbor Services, and other company-wide functions.
The corporate office is not a general retail store, grooming salon, veterinary clinic, pet wash, pharmacy, live-animal return facility, product-recall center, or online-order pickup location.
Do not mail pet food, medication, animals, grooming equipment, damaged products, prescription documents, gift cards, return packages, veterinary records, or original receipts to headquarters unless Pet Supplies Plus provides written instructions.
Who Owns Pet Supplies Plus?
Pet Supplies Plus and Wag N’ Wash formally separated from Franchise Group, Inc. in December 2025.
The two brands now operate together as an independent entity with:
- Independent ownership
- An independent board
- Separate business operations
- A shared focus on retail and franchise growth
Franchise Group should be identified as Pet Supplies Plus’s former parent company, not its current owner.
Pet Supplies Plus is not publicly traded and does not have a public stock symbol.
Chris Rowland serves as Chief Executive Officer of Pet Supplies Plus and Wag N’ Wash. Dan McNamara serves as Chief Financial Officer.
Pet Supplies Plus Corporate and Franchise Structure
Pet Supplies Plus has more than 725 locations. The network includes both company-operated stores and independently owned franchise locations.
A franchise store operates under the Pet Supplies Plus brand but may be owned and employed by a separate local business entity.
This distinction can affect:
- Store management
- Employment and payroll
- Local promotions
- Refund and exchange decisions
- Grooming operations
- Live-animal guarantees
- Local service availability
- Store hours
- Community events
- Complaint escalation
Pet Supplies Plus expressly states that refund and exchange policies may vary at independently owned and operated franchise locations.
Customers should identify whether the store involved is locally owned and operated. Store pages may disclose local ownership, services, contact information, and employment opportunities.
Pet Supplies Plus Corporate Office vs. Neighbor Services
The corporate office supports company-wide matters, including:
- Executive leadership
- Brand strategy
- Franchise operations
- Corporate employment
- Real-estate development
- Merchandising and supply chain
- Digital systems
- Legal and compliance matters
- Higher-level unresolved concerns
Neighbor Services handles most customer matters involving:
- Online accounts
- Website access
- Online orders
- Curbside pickup
- Same-day delivery
- Autoship
- Rewards points and coupons
- Promotions
- Product questions
- Store complaints
- Gift cards
- Privacy requests
Individual stores are normally the first contact for:
- Local inventory
- Store purchases
- Returns and exchanges
- Curbside pickup
- Local delivery
- Grooming
- Nail services
- Self-serve pet wash
- Live animals
- Store employees
- Local promotions and events
Choose the Correct Pet Supplies Plus Support Route
- Online account or website problem: Call Neighbor Services at 1-866-477-7748 or use the official contact form.
- Store inventory: Contact the selected store directly before placing or traveling to collect an order.
- Curbside pickup: Contact the store fulfilling the order.
- Same-day delivery: Contact the fulfilling store and review the delivery tracking or confirmation.
- Missing or incorrect order: Contact the store that fulfilled the purchase, then Neighbor Services if unresolved.
- Autoship: Manage the subscription through the online account or contact Neighbor Services.
- Return or exchange: Bring the receipt and merchandise to the applicable store and review the local policy.
- Franchise-store return: Confirm the policy with that location because independently owned stores may vary.
- Grooming appointment: Contact the salon location or manage the appointment through the online account.
- Grooming complaint: Ask for the salon or store manager immediately, especially when the pet may be injured or distressed.
- Self-serve pet wash: Contact the local store because availability, equipment, pricing, and hours vary.
- Prescription order: Review the pharmacy order and contact Vetsource, the prescribing veterinarian, or Pet Supplies Plus as appropriate.
- Veterinary-clinic visit: Contact the visiting clinic provider listed for the event.
- Product recall: Follow the official recall instructions and contact the manufacturer or store when directed.
- Pet food safety concern: Stop feeding the product when appropriate, preserve packaging and lot information, and contact the manufacturer and store.
- Live-animal concern: Contact the store immediately and prioritize appropriate veterinary care when an animal is ill or injured.
- Rewards complaint: Use the online Rewards dashboard or call Neighbor Services.
- Gift-card issue: Contact Neighbor Services and keep the card number private.
- Privacy request: Follow the privacy-policy instructions or call 1-866-477-7748.
- Corporate career: Use the Pet Central careers page.
- Store employment: Apply through the store page or the franchise job-inquiry route.
- Franchise opportunity: Use the official Pet Supplies Plus franchising website.
- Real-estate proposal: Call 1-734-793-6600 or email **@*************us.com.
- Unresolved higher-level complaint: Complete the store-manager and Neighbor Services process before sending corporate correspondence.
What to Have Before Contacting Pet Supplies Plus
Helpful information may include:
- The store city, state, and store number
- The order number, kept out of public comments
- The email address used for the account
- The purchase or service date
- The receipt or order-confirmation email
- The product name, size, flavor, formula, or SKU
- The manufacturer, lot number, and expiration date
- The carrier or delivery record
- The curbside or delivery confirmation
- The Autoship order and scheduled date
- The Rewards account details
- The grooming appointment date and service
- The groomer or store manager previously contacted
- Photographs of a product, shipment, grooming result, or injury when appropriate
- The veterinarian’s findings when a pet required medical care
- The Neighbor Services case or message reference
- A concise timeline
- The specific resolution requested
Do not publish account passwords, complete order numbers, Rewards credentials, payment-card details, gift-card numbers, prescription information, veterinary records, home addresses, telephone numbers, email addresses, employee personal information, or unredacted screenshots in a public review.
How to Escalate a Pet Supplies Plus Complaint
Begin with the store or service provider responsible for the transaction.
For a store purchase, grooming appointment, live-animal concern, self-wash issue, curbside order, or store-fulfilled delivery, ask for the store manager.
For a website, account, Rewards, promotion, or online-order problem, call Neighbor Services at 1-866-477-7748 or use the online contact form.
When contacting Pet Supplies Plus:
- Identify the store or online order involved.
- Describe what happened in chronological order.
- Provide private order, payment, or account information only through an official channel.
- Explain what the store or first representative already did.
- State the specific resolution requested.
- Ask for a case or reference number.
- Keep emails, receipts, grooming records, photographs, delivery records, veterinary invoices, and chat messages.
- Ask for a supervisor or regional review when the first response does not resolve the concern.
For a substantial matter that remains unresolved after the local store and Neighbor Services have reviewed it, written corporate correspondence may be addressed to:
PSP Group, LLC
17410 College Parkway
Livonia, MI 48152
Include copies rather than original receipts, veterinary records, identity documents, or other irreplaceable materials.
Do not send merchandise, pet food, medication, live animals, biological material, or grooming equipment to headquarters without written instructions.
Pet Supplies Plus Online Orders
Pet Supplies Plus online orders are usually fulfilled through a selected neighborhood store rather than one national warehouse.
This means online inventory can depend on:
- The selected store
- Current shelf inventory
- Recent in-store purchases
- Product substitutions
- Local service availability
- The selected pickup or delivery method
An item appearing available online may become unavailable before the store completes the order. When that happens, the store may cancel the item, contact the customer, offer an available substitute, or adjust the order.
Before placing an important or time-sensitive order, consider calling the selected store to confirm availability. A verbal inventory confirmation still may not reserve the merchandise until the order is processed.
Keep the order confirmation, cancellation notice, payment authorization, item list, and store communication.
Pet Supplies Plus Curbside Pickup Complaints
Pet Supplies Plus advertises curbside pickup at participating locations, with many orders prepared in about one hour.
Customers should wait for the ready-for-pickup notification before traveling to the store.
Current online-ordering information says customers should generally collect an order within two days to avoid cancellation.
The store may request:
- Photo identification
- The order confirmation
- The payment card used for the order
- Notification through the website or application after arrival
Curbside complaints may involve:
- An order marked ready when items are missing
- Long pickup delays
- Incorrect substitutions
- Unavailable products
- Failure to bring the order outside
- An order canceled before pickup
Contact the fulfilling store first because its team controls the local inventory and pickup process.
Pet Supplies Plus Same-Day Delivery Complaints
Participating stores offer local delivery. Current published information generally advertises:
- Free delivery when the qualifying subtotal is at least $35 after discounts
- A $10 minimum order for delivery
- A delivery fee for qualifying orders below the free-delivery threshold
- Same-day delivery for orders placed before the local cutoff
- Next-day delivery for later orders
Terms, delivery zones, fees, cutoff times, product eligibility, and availability may vary by store and may change.
Delivery complaints may involve:
- Late delivery
- A package marked delivered but missing
- Incorrect products
- Damaged containers
- Missing refrigerated or time-sensitive items
- Delivery to the wrong address
- Unapproved substitutions
Contact the fulfilling store first. Preserve delivery photographs, messages, packaging, product labels, and the order confirmation.
Do not publish the full delivery address or unredacted shipping label.
Pet Supplies Plus Autoship Complaints
Autoship provides recurring deliveries of eligible products.
Current promotional terms may offer:
- A percentage discount on the first eligible Autoship order, subject to a maximum
- A smaller continuing discount on eligible future orders
- Automatic recurring delivery
- Free delivery when the order meets applicable terms
Autoship complaints may involve:
- An unexpected recurring order
- A changed price
- An unavailable product
- A changed delivery date
- A failed payment
- A duplicate shipment
- Difficulty changing or canceling the subscription
Customers can manage Autoship orders through their online account. Canceling an Autoship ends future deliveries and associated Autoship discounts.
Cancel or modify an upcoming shipment before its processing cutoff. A cancellation made after processing begins may not stop that shipment.
Keep cancellation confirmations and screenshots with private data removed.
Pet Supplies Plus Returns, Exchanges, and Refunds
The general Pet Supplies Plus policy provides a 30-day refund period with a receipt.
Refunds must generally be credited to the original payment card.
The policy also states:
- Live animals have a limited 14-day guarantee.
- Refund and exchange procedures may vary at independently owned franchise locations.
- The store may need the original receipt.
- Product condition and eligibility requirements may apply.
Contact the store before traveling when:
- The receipt is missing.
- The purchase was made at a different Pet Supplies Plus location.
- The store is independently owned.
- The product was purchased online.
- The product is opened pet food.
- The purchase involved a live animal.
- The original payment method is unavailable.
Do not mail a return to corporate headquarters.
Pet Supplies Plus Grooming Complaints
Pet Supplies Plus offers dog grooming at participating locations.
Published grooming services may include:
- Full-service grooming
- Bath and brush
- Puppy services
- Nail trimming and filing
- Ear cleaning
- Teeth brushing
- De-shedding treatments
- Skin and coat treatments
Pet Supplies Plus currently requires proof of an up-to-date rabies vaccination. Pets over four months generally must have current documentation, and the company says customers should wait at least 48 hours after vaccination before grooming.
The company currently grooms dogs, not cats, and does not accept wolf hybrids.
Grooming complaints may involve:
- An unexpected haircut
- Uneven grooming
- Skin irritation
- Nail bleeding
- Cuts or other injuries
- Appointment delays
- Pricing or added services
- Pet handling
- Communication about matting
- Vaccination requirements
Raise the concern with the salon and store manager immediately. Photograph the pet and preserve the receipt and grooming record.
When the pet appears injured, ill, severely distressed, or in pain, seek appropriate veterinary care. Do not delay medical care while waiting for a corporate response.
Keep veterinary findings and invoices for the complaint process, but do not publish full records containing private information.
Pet Supplies Plus Self-Serve Pet Wash Complaints
Many locations offer self-serve pet-wash stations. Availability, equipment, pricing, and operating hours vary.
Stations may provide:
- Tubs
- Shampoo
- Conditioner
- Towels
- High-velocity dryers
Report broken equipment, unsafe surfaces, water-temperature concerns, cleanliness problems, missing supplies, or payment issues to the store team before leaving.
A self-serve wash is not full-service grooming. The customer remains responsible for handling and supervising the pet.
Pet Supplies Plus Pharmacy Complaints
Pet Supplies Plus offers an online pharmacy for dog and cat prescriptions.
The pharmacy uses Vetsource as its fulfillment partner. Vetsource contacts the prescribing veterinarian to request approval and then fulfills the authorized order.
Pharmacy complaints may involve:
- Veterinarian approval delays
- Prescription information
- Order status
- Shipping delays
- Autoship refills
- Incorrect medication
- Damaged packaging
- Temperature-sensitive products
- Cancellation or refund requests
Contact the prescribing veterinarian when approval has not been provided. Contact the pharmacy fulfillment route shown on the order for dispensing and shipping concerns.
Do not give a pet medication that appears incorrect, damaged, contaminated, improperly stored, or intended for a different animal. Contact a veterinarian or pharmacist promptly.
Pet Supplies Plus Neighbor Services does not replace advice from a veterinarian or licensed pharmacist.
Pet Supplies Plus Veterinary-Clinic Complaints
Some stores host visiting community veterinary clinics. These services may be provided by an outside veterinary organization rather than by the store itself.
Clinic complaints may involve:
- Appointment timing
- Vaccination records
- Services performed
- Billing
- Medical advice
- Follow-up care
- Prescription questions
Identify the veterinary provider listed for the event and contact that organization directly for medical records, diagnosis, treatment, or clinical complaints.
The store may provide event and scheduling information but may not control the veterinary provider’s medical decisions.
For urgent medical concerns, contact a veterinarian or emergency veterinary facility.
Pet Supplies Plus Live-Animal Complaints
Participating stores may sell fish, small animals, reptiles, live crickets, or other animals. Availability varies.
The general return policy refers to a limited 14-day animal guarantee, but the local procedure may vary at franchise stores.
If an animal becomes ill or dies soon after purchase:
- Contact the selling store promptly.
- Keep the receipt.
- Preserve the care and purchase information.
- Ask what documentation the store requires.
- Seek veterinary care when appropriate.
- Keep water-quality or habitat information when relevant.
Animal-welfare concerns should be reported to the store manager immediately. Serious concerns may also need to be reported to the appropriate local animal-control, licensing, agriculture, or law-enforcement authority.
Do not post graphic images or personal employee information in a public review.
Pet Supplies Plus Product-Quality and Recall Complaints
Product concerns may involve:
- Pet food contamination
- Unusual odor or appearance
- Foreign material
- Mold
- Damaged packaging
- Incorrect labeling
- Expired products
- Broken toys or accessories
- Safety hazards
- A manufacturer recall
When appropriate:
- Stop using or feeding the product.
- Preserve the product and original packaging.
- Record the UPC, lot number, expiration date, and manufacturer.
- Take clear photographs.
- Contact the store and manufacturer.
- Review the Pet Supplies Plus and manufacturer recall pages.
- Contact a veterinarian if a pet may be ill or injured.
Do not discard the packaging until the complaint and any safety investigation are complete.
Pet-food and animal-drug concerns may also be reportable to the FDA. Other consumer-product hazards may be reportable to the Consumer Product Safety Commission.
Pet Supplies Plus Rewards Complaints
Pet Supplies Plus Rewards currently provides five points for each qualifying dollar spent.
Members can generally receive a $5 reward after earning 1,000 points, equivalent to $200 in qualifying spending.
Reward coupons are generally issued automatically on quarterly issuance dates.
Rewards complaints may involve:
- Missing points
- Duplicate accounts
- Email-verification problems
- A missing reward coupon
- Coupon exclusions
- Points removed after a return
- Promotional bonus points
- Difficulty accessing the online dashboard
Keep receipts and verify that the email address and telephone number used in the store match the online account.
Returns and exchanges can reduce points that were earned on the original transaction.
Rewards, points, and coupons generally have no cash value outside the program.
Pet Supplies Plus Gift-Card and Giveaway Complaints
Pet Supplies Plus sells physical and digital gift cards.
Gift-card concerns may involve:
- Delivery of an eGift card
- A physical card not arriving
- An incorrect balance
- Store redemption
- Online redemption
- Unauthorized use
- A lost or stolen card
Keep the purchase receipt and share gift-card information only with an official support representative through a private channel.
Do not post the card number, PIN, barcode, redemption link, or balance screenshot publicly.
Pet Supplies Plus also runs occasional giveaways and contests. Entry does not guarantee that a participant will win. The official terms may use random drawings, eligibility requirements, entry periods, prize limits, and disqualification rules.
For the advertised $500 gift-card giveaway, the published terms describe one winner for each contest period and limit participants to one prize per person per year. Entering immediately after receiving a notice does not guarantee selection.
Pet Supplies Plus Store Complaints
Store complaints may involve:
- Employee service
- Management response
- Inventory information
- Pricing
- Promotions and coupons
- Returns
- Cleanliness
- Animal care
- Grooming
- Pet wash equipment
- Curbside pickup
- Delivery
- Accessibility
- Loss-prevention interactions
Ask for the store manager first. If the concern remains unresolved, contact Neighbor Services and identify the exact store.
Describe the employee’s actions and statements rather than making unsupported claims about motives, honesty, criminal behavior, discrimination, or company-wide practices.
Do not publish an employee’s schedule, private telephone number, personal email, social-media account, photograph, or other unnecessary identifying information.
Pet Supplies Plus Privacy Requests
Pet Supplies Plus collects information connected with accounts, online purchases, Rewards, grooming, pet-wash services, promotions, customer support, pharmacy activity, and website or application use.
Depending on applicable law, customers may have rights to request:
- Access to personal information
- Correction
- Deletion
- Information about data use
- Opt-out of certain sales or sharing
- An appeal after a privacy request is denied
Privacy appeals can be submitted by calling 1-866-477-7748 or using the official contact process.
A public review is not a secure privacy-request channel.
Do not post:
- Passwords
- Rewards account details
- Payment information
- Order numbers
- Home addresses
- Telephone numbers
- Email addresses
- Prescription information
- Veterinary records
- Copies of identity documents
- Unredacted receipts or screenshots
Pet Supplies Plus Employment and Human Resources
Employment responsibility depends on whether the position is with:
- Pet Central corporate headquarters
- A company-operated Pet Supplies Plus store
- An independently owned franchise store
- A distribution or supply-chain operation
- Wag N’ Wash
Corporate applicants should use the Pet Central careers page.
Store applicants should use the job link on the applicable store page. An independently owned franchise store may be the actual employer and may control hiring, pay, scheduling, benefits, discipline, and employment records.
Current and former employees should use authorized Human Resources, payroll, benefits, manager, franchise-owner, or employee-support channels.
Neighbor Services may not have access to private employment or payroll systems.
Do not publish Social Security numbers, employee identification numbers, tax documents, payroll records, medical information, home addresses, or banking details in a public review.
Pet Supplies Plus Franchise and Real-Estate Inquiries
Pet Supplies Plus continues to expand through single-unit and multi-unit franchise development.
Prospective franchisees should use the official franchising website for information concerning:
- Investment requirements
- Available markets
- Franchise applications
- Training
- Store development
- Operating support
- Franchise disclosure documents
Property owners, developers, and brokers can contact the Pet Supplies Plus real-estate team at 1-734-793-6600 or **@*************us.com.
This real-estate number is not intended for ordinary customer-service complaints.
Pet Supplies Plus Reviews and Complaints
Pet Supplies Plus experiences can vary by store ownership, location, manager, purchase channel, product, service, groomer, delivery provider, and franchise operator.
The existing reviews on this page describe:
- An online order canceled after the store reportedly confirmed inventory
- Difficulty accessing the website and online account
- An unspecified grooming complaint at the Sandusky location
- A broad complaint about management at a Gladstone store
- Dissatisfaction after not winning a promotional gift-card giveaway
The Brunswick order review and website-access review describe relevant customer experiences. The grooming and Gladstone reviews would be more useful if they included specific conduct, dates, services, and efforts to resolve the issue.
A giveaway participant is not guaranteed to win, even when entering as soon as the promotion opens.
Useful review topics include:
- Corporate-office communication
- Neighbor Services
- Online ordering
- Inventory accuracy
- Curbside pickup
- Delivery
- Autoship
- Returns and refunds
- Grooming
- Pet wash
- Live animals
- Product quality
- Recalls
- Rewards
- Gift cards
- Pharmacy orders
- Store management
- Franchise ownership
Helpful reviews identify the store city and state, approximate date, product or service, support route used, response time, and whether the matter was resolved.
Fake Pet Supplies Plus Support, Shopping, and Job Scam Warning
Use PetSuppliesPlus.com, the official mobile application, the official store locator, or a verified local store number before providing order, account, payment, prescription, gift-card, or employment information.
Be cautious with:
- Fake Pet Supplies Plus customer-service numbers
- Fraudulent pet-food clearance websites
- Fake gift-card giveaways
- Phishing order or delivery messages
- Fake Rewards account alerts
- Requests for gift-card payment
- Requests for cryptocurrency or wire transfers
- Fake employment offers
- Requests for passwords or verification codes
- Requests for remote access to a computer or telephone
Do not provide account passwords, one-time codes, payment-card numbers, banking credentials, gift-card information, prescription records, identity documents, or remote device access to an unverified caller or sender.
Pet Supplies Plus Competitors and Related Corporate Office Pages
Pet Supplies Plus competes with national, regional, local, and online pet retailers, including PetSmart, Petco, Chewy, independent neighborhood pet stores, feed stores, grocery chains, mass merchants, and online marketplaces.
Related corporate-office pages include:
Wag N’ Wash operates with Pet Supplies Plus as part of the same independent entity and should be described as a related brand rather than a wholly unrelated competitor.
Related Pet Supplies Plus Resources
- Official Pet Supplies Plus Website
- Contact Pet Supplies Plus
- Pet Supplies Plus Store Locator
- Pet Supplies Plus Online Ordering
- Pet Supplies Plus Account Login
- Pet Supplies Plus Return Policy
- Pet Supplies Plus Autoship
- Pet Supplies Plus Rewards
- Pet Supplies Plus Rewards Terms
- Pet Supplies Plus Grooming
- Pet Supplies Plus Nail Services
- Pet Supplies Plus Self-Serve Pet Wash
- Pet Supplies Plus Pharmacy
- Pet Supplies Plus Community Veterinary Clinics
- Pet Supplies Plus Gift Cards
- Pet Supplies Plus Product Recalls
- Pet Supplies Plus Privacy Policy
- Pet Supplies Plus Terms of Use
- Pet Supplies Plus Mobile App
- Pet Supplies Plus Careers
- Pet Central Corporate Careers
- Franchise Store Job Inquiry
- Pet Supplies Plus Franchise Opportunities
- Pet Supplies Plus Real Estate
- Pet Supplies Plus Leadership Team
- Official Wag N’ Wash Website
Frequently Asked Questions About Pet Supplies Plus Corporate Office
Where is Pet Supplies Plus headquarters?
Pet Supplies Plus identifies its corporate headquarters at 17410 College Parkway, Livonia, MI 48152.
Is Pet Supplies Plus still headquartered on Laurel Park Drive?
The 17197 N. Laurel Park Drive address is outdated. Current company terms identify 17410 College Parkway as the corporate headquarters.
What is the Pet Supplies Plus corporate customer-service number?
Pet Supplies Plus Neighbor Services can be reached at 1-866-477-7748.
What are Pet Supplies Plus Neighbor Services hours?
Pet Supplies Plus currently states that Neighbor Services is available seven days a week from 9 a.m. to 5 p.m. Eastern Time.
What are Pet Supplies Plus corporate-office hours?
Pet Supplies Plus does not prominently publish separate public hours for its Livonia corporate headquarters. Neighbor Services and individual store hours should not be treated as corporate-office hours.
What is 1-734-793-6600 used for?
The number 1-734-793-6600 is currently published for Pet Supplies Plus real-estate inquiries. It is not the primary customer-service number.
Who owns Pet Supplies Plus?
Pet Supplies Plus and Wag N’ Wash operate as an independent entity with independent ownership and an independent board. They separated from former parent Franchise Group in December 2025.
Is Pet Supplies Plus publicly traded?
No. Pet Supplies Plus is not publicly traded and does not have a public stock symbol.
Who is the CEO of Pet Supplies Plus?
Chris Rowland is Chief Executive Officer of Pet Supplies Plus and Wag N’ Wash.
Who is the CFO of Pet Supplies Plus?
Dan McNamara is Chief Financial Officer of Pet Supplies Plus and Wag N’ Wash.
How many Pet Supplies Plus stores are there?
Pet Supplies Plus reported more than 725 locations as of December 2025.
Are all Pet Supplies Plus stores owned by the company?
No. The network includes company-operated and independently owned franchise locations.
How do I complain about a Pet Supplies Plus store?
Ask for the store manager first. If the concern remains unresolved, call Neighbor Services at 1-866-477-7748 or use the official contact form.
How do I complain about Pet Supplies Plus grooming?
Contact the salon and store manager immediately. Keep the grooming receipt, appointment details, photographs, and veterinary records if care was required. Escalate unresolved concerns to Neighbor Services.
Does Pet Supplies Plus groom cats?
Pet Supplies Plus currently states that its grooming salons groom dogs rather than cats.
Does Pet Supplies Plus require rabies-vaccination records for grooming?
Yes. Current grooming information requires proof of an up-to-date rabies vaccination and generally requires a 48-hour waiting period after vaccination.
What is the Pet Supplies Plus return period?
The general policy provides a 30-day refund period with a receipt.
Can Pet Supplies Plus franchise stores have different return policies?
Yes. Pet Supplies Plus says refund and exchange procedures may vary at independently owned and operated franchise locations.
How long is the Pet Supplies Plus live-animal guarantee?
The general policy states that animals have a limited 14-day guarantee. Contact the selling store immediately for its specific procedure.
How quickly is curbside pickup ready?
Pet Supplies Plus says many curbside orders are ready in about one hour. Customers should wait for the ready notification.
How long will a Pet Supplies Plus store hold a pickup order?
Current online-ordering information says orders should generally be collected within two days to avoid cancellation.
Does Pet Supplies Plus offer same-day delivery?
Participating stores offer same-day local delivery, subject to the order cutoff, delivery zone, product eligibility, minimum purchase, and store availability.
How do I cancel Pet Supplies Plus Autoship?
Sign in to the online account, open the Autoship section, and cancel the recurring order. Contact Neighbor Services when the cancellation option is unavailable.
How do Pet Supplies Plus Rewards work?
Members currently earn five points per qualifying dollar. One thousand points can generate a $5 reward coupon, generally issued on a quarterly schedule.
Who fills Pet Supplies Plus pharmacy orders?
Pet Supplies Plus identifies Vetsource as its pharmacy partner. Vetsource contacts the veterinarian for approval and fulfills the prescription order.
How do I report a Pet Supplies Plus product recall or unsafe product?
Stop using the product when appropriate, preserve the packaging and lot information, review the official recall page, and contact the store and manufacturer.
How do I submit a Pet Supplies Plus privacy request?
Follow the instructions in the Pet Supplies Plus privacy policy or call Neighbor Services at 1-866-477-7748.
How do I apply for a job at Pet Supplies Plus?
Use the official careers website. For a franchise-owned store, use the store’s job link or the franchise job-inquiry form.
How do I contact Pet Supplies Plus Human Resources?
Applicants and employees should use the authorized route for the corporate office, company store, franchise owner, distribution operation, or other employing entity. Neighbor Services may not have access to employment records.
How do I submit a property or real-estate proposal?
Call 1-734-793-6600 or email **@*************us.com.
Can I send a return to Pet Supplies Plus headquarters?
Do not mail merchandise, food, medication, or other products to headquarters without written instructions from Pet Supplies Plus.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, telephone, ownership, complaint-route, and review information for pet retailers, stores, pharmacies, groomers, restaurants, hotels, financial institutions, healthcare organizations, airlines, automotive companies, and other major businesses.
This page is designed to help readers distinguish Pet Supplies Plus’s Livonia corporate office from Neighbor Services, local stores, franchise owners, online ordering, delivery, Autoship, Rewards, grooming, pharmacy fulfillment, privacy, careers, real estate, and franchise development.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with PSP Group, LLC, Pet Supplies Plus, Wag N’ Wash, any Pet Supplies Plus store, any franchise owner, any employee, Vetsource, any veterinarian, any grooming provider, any delivery company, any manufacturer, any gift-card provider, or any Neighbor Services representative.
This page is provided for general informational purposes only. It does not provide veterinary, medical, pharmaceutical, legal, employment, franchise, privacy, animal-care, or financial advice.
Addresses, telephone numbers, ownership structures, executives, support hours, store locations, return rules, delivery terms, Autoship discounts, Rewards terms, grooming policies, pharmacy procedures, recall information, privacy processes, and complaint routes may change.
Contact an official Pet Supplies Plus channel, local store, veterinarian, pharmacy provider, manufacturer, franchise owner, or government authority for information applying to a specific purchase, animal, service, prescription, product, employment matter, or complaint.
For a pet experiencing an urgent medical problem, contact a veterinarian or emergency veterinary hospital promptly.
Share Your Experience
Have you contacted Pet Supplies Plus corporate headquarters, Neighbor Services, a local store, a franchise owner, online-order support, curbside pickup, delivery, Autoship, Rewards, grooming, pet wash, pharmacy support, a veterinary-clinic provider, privacy, careers, real estate, or another Pet Supplies Plus department?
Share your experience with a store purchase, online order, unavailable item, delivery, pickup, return, refund, grooming appointment, pet wash, live animal, product-quality concern, recall, Rewards account, gift card, pharmacy order, employee interaction, franchise location, or corporate escalation below.
Helpful reviews identify the store city and state, approximate date, product or service, support route used, response time, and whether the matter was resolved.
Please do not publish account passwords, complete order numbers, Rewards credentials, payment information, gift-card numbers, prescription details, veterinary records, home addresses, telephone numbers, email addresses, employee personal information, or screenshots containing private data.
