Chewy is an online pet retailer and pet-health company offering food, treats, supplies, prescription medications, veterinary diets, Autoship, Chewy+, pet insurance and veterinary services. Customers often search for the Chewy corporate office after Customer Service or a delivery carrier has not resolved an order, refund, Autoship, promotion, pharmacy, account or package complaint.
Chewy’s principal executive office is located at 7700 West Sunrise Boulevard in Plantation, Florida. The corporate-office phone number is 1-786-320-7111. For orders and consumer complaints, Chewy Customer Service can be reached 24/7 at 1-800-672-4399.
Chewy’s principal executive office is located at 7700 West Sunrise Boulevard in Plantation, Florida.
Chewy Corporate Office and Headquarters Information
- Company: Chewy, Inc.
- Chewy Principal Executive Office: 7700 West Sunrise Boulevard, Plantation, FL 33322
- Chewy Corporate Office Phone Number: 1-786-320-7111
- Boston Corporate Headquarters: 343 Congress Street, Boston, MA
- Chewy Customer Service: 1-800-672-4399
- Customer-Service Hours: 24 hours a day, seven days a week
- Customer-Service Email: se*****@***wy.com
- Live Chat and Help Center: Chewy Customer Care
- Email Contact Form: Email Chewy Customer Service
- Chewy Pharmacy: 1-877-977-3879
- Chewy Pharmacy Email: **@***wy.com
- Official Website: Chewy.com
- Order Tracking: Chewy Order History
- Returns: Chewy Returns
- Autoship: Manage Chewy Autoship
- Chewy+: Chewy+ Membership
- Careers: Chewy Careers
- Investor Relations: Chewy Investor Relations
- Stock Symbol: CHWY on the New York Stock Exchange
- Chief Executive Officer: Sumit Singh
- Chief Financial Officer: Christopher Deppe
- Board Chairman: Raymond Svider
Important: The former address at 1855 Griffin Road in Dania Beach and the telephone number 1-954-793-4142 should not be presented as Chewy’s current headquarters information. Chewy’s latest corporate filings identify 7700 West Sunrise Boulevard in Plantation and 1-786-320-7111 as its principal executive office and corporate phone number.
The corporate-office number is not the primary contact for orders, returns, Autoship changes, prescriptions, missing packages or account problems. Use Chewy Customer Service at 1-800-672-4399 for those concerns.
Where Is Chewy Headquarters?
Chewy identifies its principal executive office as:
Chewy, Inc.
7700 West Sunrise Boulevard
Plantation, FL 33322
Chewy’s careers website describes the company as dually headquartered in Plantation, Florida, and Boston, Massachusetts. Its Boston corporate address is 343 Congress Street.
Plantation remains the best address to display as Chewy’s primary headquarters because it is the principal executive office listed in the company’s current financial and corporate-governance filings.
The headquarters address should not be used for product returns unless Customer Service specifically instructs the customer to mail an item there.
How to Contact Chewy Customer Service
Chewy Customer Service can be reached at 1-800-672-4399.
Chewy currently offers telephone and live-chat assistance 24 hours a day, seven days a week.
Use Customer Service for:
- Placing or canceling an order
- Tracking a shipment
- A lost or stolen package
- A damaged, missing or incorrect item
- Starting a return
- Checking a refund
- Changing or canceling Autoship
- A promotion or gift-card problem
- A Chewy+ question
- An account or password problem
- A payment or duplicate-charge concern
- A prescription or veterinary-diet question
- General product assistance
Customers can also:
- Use live chat through the Chewy Help Center
- Submit the official email form
- Email se*****@***wy.com
- Use the Chewy mobile app
For an urgent order, delivery or account problem, telephone or live chat is generally faster than writing to corporate headquarters.
How to File a Chewy Corporate Office Complaint
A practical Chewy complaint process is:
- Contact Chewy Customer Service. Call 1-800-672-4399 or use live chat.
- Provide the order and account information. Explain the problem and the resolution requested.
- Ask for the complaint to be documented. Request a case, interaction or reference number when available.
- Save written records. Keep chat transcripts, emails, receipts, photographs and tracking screenshots.
- Request escalation. Ask for a supervisor or specialized team when the first representative cannot resolve the issue.
- Write to the corporate office when necessary. Include the existing case information and a concise account of previous contacts.
Written corporate correspondence can be addressed to:
Chewy, Inc.
Attention: Customer Complaint or Appropriate Department
7700 West Sunrise Boulevard
Plantation, FL 33322
Calling or writing to headquarters does not guarantee direct access to the CEO or another executive. The complaint may be routed back to Customer Service, Chewy Pharmacy, a delivery team, a fulfillment center or another specialized department.
What to Have Ready Before Contacting Chewy
Prepare:
- The Chewy account email address
- The order number
- The order and shipment dates
- The item name and product number
- The delivery address
- The shipping carrier and tracking number
- Photographs of damage, packaging or incorrect items
- Autoship schedule information when relevant
- The promotional offer or coupon involved
- Any previous chat transcript or case number
- The specific resolution requested
Do not publish an account password, payment-card number, gift-card code, prescription, veterinary record, home address or private employee information in a public review.
Chewy Orders, Cancellations and Order Changes
Customers can view an order through the Orders section of their Chewy account.
An order may be canceled online when it has not yet been processed or shipped. Open the order and look for the available cancellation option.
Contact Customer Service immediately when:
- The cancellation option is not available
- The shipping address is incorrect
- The wrong quantity was ordered
- An unwanted order was placed
- An Autoship order processed earlier than expected
- The payment method was incorrect
Once an order enters fulfillment or ships, Chewy may be unable to change or stop it. Customer Service can explain whether cancellation, carrier interception, refusal or a return is the appropriate next step.
Chewy Shipping, Tracking and Delivery Complaints
Chewy orders may be delivered by UPS, FedEx, the U.S. Postal Service or another delivery provider.
Common shipping complaints include:
- A tracking number that has not updated
- A package marked delivered but not received
- A package left at the wrong address
- An order left in an unsafe or exposed location
- Damaged boxes
- Missing items
- Multiple boxes arriving on different days
- A frozen or refrigerated product arriving warm
- A prescription shipment delay
Check the tracking details and all reasonable delivery locations around the property before reporting the package missing.
When a package was left at an incorrect or unsafe location:
- Take screenshots of the delivery notice.
- Photograph the location when possible.
- Contact Chewy Customer Service.
- Report the issue to the carrier when Chewy directs you to do so.
- Request clear delivery instructions for future orders.
Avoid referring to all delivery personnel as “Chewy drivers.” Chewy commonly uses outside carriers that control the driver and final delivery.
Chewy Returns and Refunds
Chewy currently offers a 365-day return period for many eligible purchases and generally provides free return shipping.
Start the return through:
- The Chewy Help Center
- The Chewy account
- Live chat
- 1-800-672-4399
Before returning an item, contact Chewy for instructions. Depending on the product and circumstances, Chewy may:
- Provide a prepaid return label
- Issue a refund without requiring the product back
- Ask the customer to donate an unopened item
- Arrange a replacement
- Provide specialized pharmacy-return instructions
Activated Chewy gift cards are not eligible for return. Prescription medications, veterinary diets, perishable products and certain health items can have additional requirements.
Do not ship an item to Chewy headquarters without an approved return destination.
Missing Chewy Refund
Keep:
- The return confirmation
- The carrier receipt
- The return tracking number
- The refund email
- The original payment method
A bank or payment provider may require additional processing time after Chewy submits the refund.
Contact Chewy when the refund does not match the promised amount or has not appeared after the stated processing period.
Chewy Autoship Complaints and Cancellation
Autoship allows customers to schedule repeat deliveries of eligible products.
Current Autoship features can include:
- A recurring discount on eligible items
- A selected delivery frequency
- The ability to add one-time products
- The ability to move the next order date
- The ability to skip or cancel future shipments
To change Autoship:
- Sign in to the Chewy account.
- Open Manage Autoship.
- Select the applicable Autoship.
- Change the date, frequency, quantity, address or payment method.
- Save the update and confirm the next-order date.
Customers can cancel future Autoship orders through Manage Autoship or by calling 1-800-672-4399.
Changes should be made before the order enters processing. Chewy currently advises that the next order date can generally be adjusted until approximately 48 hours before the scheduled order.
Autoship Order Shipped Earlier Than Expected
When an Autoship order processes unexpectedly:
- Check whether the requested date change was saved.
- Review confirmation emails.
- Check whether the change applied to the current or following order.
- Contact Customer Service immediately.
- Ask whether cancellation or return remains possible.
When a representative promises a specific future shipping date, ask for written confirmation or save the chat transcript.
Chewy Pharmacy Phone Number and Prescription Help
Chewy Pharmacy can be reached at:
- Chewy Pharmacy Phone Number: 1-877-977-3879
- Chewy Pharmacy Email: **@***wy.com
- Pharmacy Support Hours: 24 hours a day, seven days a week
- Pharmacy Website: Chewy Pharmacy
Contact Chewy Pharmacy for:
- A prescription awaiting veterinary approval
- A mailed prescription
- A prescription transfer
- A veterinary-diet authorization
- A compounded medication
- A prescription delivery delay
- A medication that arrived damaged or warm
- An automatic prescription refill
- A pharmacy return
Chewy cannot dispense prescription medication without valid authorization from a licensed veterinarian.
During checkout, customers can provide the veterinarian’s information and ask Chewy to obtain approval. When an original written prescription is required, Chewy provides mailing instructions after the order is placed.
Prescription Approval Delays
A delay may occur when:
- The veterinary clinic has not responded
- The prescription has expired
- No refills remain
- The veterinarian requires an examination
- The clinic information is incorrect
- An original written prescription is required
- The medication or dosage differs from the veterinary record
Contact the veterinarian as well as Chewy Pharmacy when the order is time-sensitive.
Do not wait until a pet is out of essential medication before requesting a refill.
Chewy Veterinary Diet Orders
Veterinary diet products generally require authorization from a veterinarian.
Customers may be able to:
- Ask Chewy to contact the veterinary practice
- Upload an authorization
- Email an authorization to ve*****@***wy.com
- Mail an original prescription when required
Provide the pet’s name, owner’s name, veterinary practice, veterinarian and current authorization information.
A veterinary diet authorization is different from an ordinary retail product recommendation.
Chewy Promotions and Gift-Card Complaints
Promotional offers may exclude:
- Prescription medications
- Veterinary diets
- Gift cards
- Insurance products
- Selected brands or products
- Previous purchases
- Orders below a required amount
Read the complete promotion terms before ordering. Save a screenshot showing:
- The promotional code
- The qualifying purchase amount
- The expiration date
- The excluded products
- The promised gift-card or discount amount
For gift-card help, call 1-800-672-4399 or email se*****@***wy.com.
Do not publish the complete gift-card number or security code.
Chewy+ Membership
Chewy+ is a paid membership program that currently advertises:
- Free shipping on every order with no minimum purchase
- 5% rewards on eligible purchases
- Exclusive member offers
Chewy+ is separate from Autoship. A customer can use one program without necessarily using the other.
Gift cards and pet-insurance products do not currently earn Chewy+ rewards. Rewards can expire and do not have ordinary cash value.
Chewy+ can be managed through the customer’s account or by contacting Customer Service.
Before canceling, review:
- The next renewal date
- The membership fee
- Unused rewards
- Free-trial terms
- Refund eligibility
Chewy Payment and Duplicate-Charge Complaints
Chewy accepts online payment methods shown during checkout, including major payment cards, certain digital wallets and Chewy gift cards.
Contact Customer Service when:
- A payment is declined
- The order shows multiple charges
- An authorization remains after cancellation
- A refund is missing
- A gift card was charged incorrectly
- A payment appears unauthorized
An order shipped in multiple boxes may create multiple final charges. A temporary authorization can also appear before the final transactions post.
Compare:
- The order total
- The pending authorization
- The final posted charges
- The amounts assigned to individual shipments
Contact the payment provider when an unauthorized or fully posted billing error remains unresolved.
Can I Mail Chewy a Check to Place an Order?
Chewy is primarily an online and telephone-order retailer and does not advertise mail-order purchases paid by personal check.
Call 1-800-672-4399 for assistance placing an order and to ask which current payment options are available.
Do not mail a check to Chewy headquarters without direct instructions from Chewy.
Pet Food Quality, Damaged Products and Recalls
Stop using a product when it appears:
- Expired
- Contaminated
- Moldy
- Damaged
- Leaking
- Improperly sealed
- Recalled
- Associated with an unexpected reaction
Keep:
- The product and packaging
- The Chewy order information
- The lot number
- The expiration or best-by date
- The UPC
- Photographs
- Veterinary records when applicable
Contact Chewy and the manufacturer. A veterinarian should evaluate a pet experiencing illness or a potentially serious reaction.
Emergency veterinary symptoms require prompt veterinary care rather than waiting for a corporate response.
Chewy Vet Care and Pet-Health Services
Chewy’s health services can include:
- Chewy Pharmacy
- Veterinary diets
- Compounded medications
- Connect With a Vet
- Chewy Vet Care clinics
- CarePlus pet insurance and wellness plans
- PetMD health information
Each service has separate terms, records, billing and complaint routes.
A retail customer-service representative may not have access to a veterinary clinic record, insurance claim or pharmacist-controlled prescription decision.
Contact the clinic, pharmacy, insurer or veterinary team shown on the applicable confirmation or record.
CorporateOfficeHeadquarters.com cannot provide veterinary advice or access pet medical records.
Chewy Privacy, Account and Security Complaints
For account-security concerns:
- Change the Chewy password.
- Review recent orders and saved addresses.
- Remove an unfamiliar payment method.
- Contact Chewy Customer Service.
- Contact the card issuer when payment information may be compromised.
Privacy rights may be submitted through Chewy’s privacy portal, by calling 1-800-672-4399 or by emailing se*****@***wy.com.
Do not provide a password or one-time verification code to an unsolicited caller.
Chewy Careers and Human Resources
Search for jobs through the official Chewy careers website.
Chewy career areas may include:
- Corporate and technology roles
- Customer Service
- Fulfillment-center operations
- Transportation and logistics
- Pharmacy
- Veterinary services
- Finance and accounting
- Marketing and merchandising
- Human Resources
- Legal and compliance
Chewy’s retail customer-service number is not a dedicated employee payroll or Human Resources line.
Candidates who require an accommodation related to the hiring process can use the contact information provided on Chewy’s careers website, including **@***wy.com where applicable.
Current employees should use their manager, Workday and internal Chewy support channels.
CorporateOfficeHeadquarters.com cannot access applications, interview schedules, payroll records, benefits, tax forms or personnel files.
Chewy Ownership and Corporate Structure
Chewy, Inc. is a publicly traded company listed on the New York Stock Exchange under CHWY.
Chewy’s current corporate filings state that it is controlled by a sponsor consortium that includes affiliates of:
- BC Partners
- La Caisse de dépôt et placement du Québec
- GIC Special Investments
- StepStone Group
- Longview Asset Management
Chewy and PetSmart remain under common control through BC Partners affiliates, but they operate as separate customer-facing companies.
Contacting PetSmart will not ordinarily resolve:
- A Chewy order
- A Chewy refund
- A Chewy account
- An Autoship
- A Chewy Pharmacy prescription
- A Chewy delivery complaint
Sumit Singh serves as Chewy’s Chief Executive Officer. Christopher Deppe serves as Chief Financial Officer, and Raymond Svider is chairman of the board.
Chewy Reviews and Complaints
Visible submissions to CorporateOfficeHeadquarters.com currently include individual experiences involving:
- Chewy sending sympathy flowers after the loss of a pet
- A personalized pet portrait
- Prescription medications excluded from a promotional gift-card offer
- An Autoship order reportedly shipping earlier than a representative promised
- Packages left at an exposed intersection and later stolen
- A question about ordering by mail and paying by check
These submissions are individual reader reports. They do not establish that every Chewy order, promotion, delivery, employee or customer-service interaction produces the same experience.
The mailed-check submission is an information request rather than a review and should not be included in customer-rating calculations.
The delivery complaint refers to “Chewy’s drivers,” but Chewy commonly uses outside shipping carriers. Reviews should identify the carrier when known and focus on the reported delivery location and Chewy’s response.
Helpful reviews identify:
- The approximate order date
- The product or service involved
- The order or delivery issue
- The customer-service routes attempted
- The response received
- Whether the matter was resolved
Do not publish order numbers, account credentials, payment information, veterinary records, prescriptions, gift-card codes or home addresses.
About Chewy
Chewy began operating as Chewy.com in 2011 and became a publicly traded company in 2019.
The company offers products and services for:
- Dogs
- Cats
- Horses
- Birds
- Fish
- Reptiles
- Small pets
- Chickens and livestock
- Wildlife and outdoor animals
Chewy’s offerings include:
- Pet food and treats
- Toys, beds, crates and accessories
- Flea, tick and heartworm products
- Prescription medications
- Veterinary diets
- Autoship
- Chewy+
- Pet insurance and wellness plans
- Veterinary chat and in-person clinics
- Private-label products
Product availability, promotions, shipping times, prescription requirements and program terms can change.
Chewy Competitors and Related Corporate Office Pages
Consumers comparing online pet retailers, pet-care providers and complaint routes may also find these pages useful:
- PetSmart Corporate Office
- Petco Corporate Office
- Pet Supplies Plus Corporate Office
- Amazon Corporate Office
- Walmart Corporate Office
- Banfield Pet Hospital Corporate Office
Official Chewy Resources
- Official Chewy Website
- Chewy Customer Care
- Email Chewy Customer Service
- Orders, Payments and Promotions
- Shipping and Tracking Help
- Chewy Returns
- Chewy Autoship Help
- Chewy Pharmacy
- Prescription and Veterinary Diet Help
- Chewy+ Membership
- Chewy Privacy Policy
- Chewy Accessibility Information
- Chewy Careers
- Chewy Investor Relations
Frequently Asked Questions About Chewy Corporate Office
Where is the Chewy corporate office?
Chewy’s principal executive office is at 7700 West Sunrise Boulevard, Plantation, Florida 33322.
Is Chewy headquartered in Dania Beach?
Chewy previously used the 1855 Griffin Road address in Dania Beach. Its current SEC filings identify 7700 West Sunrise Boulevard in Plantation as the principal executive office.
Does Chewy have two headquarters?
Chewy’s careers website describes the company as dually headquartered in Plantation, Florida, and Boston, Massachusetts. The company’s SEC-listed principal executive office is in Plantation.
What is the Chewy corporate-office phone number?
Chewy’s current corporate-office number is 1-786-320-7111.
What is the Chewy customer-service phone number?
Chewy Customer Service can be reached at 1-800-672-4399.
Is Chewy Customer Service open 24 hours?
Yes. Chewy currently advertises telephone and live-chat assistance 24 hours a day, seven days a week.
What is Chewy’s customer-service email?
Customers can use Chewy’s official email form or email se*****@***wy.com.
How do I file a complaint with Chewy?
Call Customer Service or use live chat, ask that the complaint be documented and request escalation when needed. Keep the order number, tracking information and written records.
How do I contact Chewy headquarters?
Call 1-786-320-7111 or write to Chewy, Inc., 7700 West Sunrise Boulevard, Plantation, FL 33322. Routine order complaints should begin with Customer Service.
What is Chewy’s return policy?
Chewy currently allows many eligible products to be returned within 365 days and generally provides free return shipping. Gift cards and prescription products have additional restrictions.
How do I start a Chewy return?
Use the Help Center, account tools, live chat or call 1-800-672-4399. Obtain instructions before mailing the item.
How do I cancel Chewy Autoship?
Open Manage Autoship, select the Autoship and choose the cancellation option. Customer Service can also cancel future shipments.
Can I stop an Autoship order that already processed?
Contact Customer Service immediately. Chewy may be unable to stop an order that has entered fulfillment or shipped, but it can explain the available cancellation or return options.
What is the Chewy Pharmacy phone number?
Call 1-877-977-3879 for Chewy Pharmacy support.
What is the Chewy Pharmacy email address?
Email **@***wy.com for prescription-pharmacy assistance.
Why is my Chewy prescription order delayed?
The veterinarian may not have approved the prescription, the prescription may have expired or an original written prescription may be required. Contact Chewy Pharmacy and the veterinary office.
How do I report a missing Chewy package?
Review the tracking information and contact Chewy Customer Service. Provide the order number, carrier, delivery notice and photographs when available.
What is Chewy+?
Chewy+ is a paid membership currently offering free shipping without an order minimum, 5% rewards on eligible purchases and member-only offers.
Is Chewy+ the same as Autoship?
No. Chewy+ is a membership program. Autoship schedules recurring product deliveries and can provide separate item discounts.
Can I order from Chewy by mail and pay with a check?
Chewy does not advertise mail-order purchases paid by personal check. Call Customer Service to discuss currently accepted payment methods and ordering assistance.
Who owns Chewy?
Chewy is publicly traded under CHWY. Its current filings state that a sponsor consortium led by BC Partners affiliates controls the company.
Is Chewy owned by PetSmart?
Chewy and PetSmart remain under common control through BC Partners affiliates, but they operate as separate customer-facing companies. PetSmart support does not handle Chewy orders.
Who is the CEO of Chewy?
Sumit Singh is Chewy’s Chief Executive Officer.
How do I apply for a Chewy job?
Search and apply through the official Chewy careers website. Customer Service is not the recruiting or employee Human Resources department.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has published corporate-office addresses, headquarters phone numbers, complaint information and consumer reviews for many years.
This page distinguishes Chewy’s corporate-office number from Customer Service, Chewy Pharmacy, Autoship, Chewy+, delivery carriers, returns, careers, veterinary services and PetSmart.
Addresses, telephone numbers, leaders, ownership, promotions, return terms, membership benefits, shipping practices and support routes can change. Verify important information through Chewy before mailing documents, returning merchandise or changing an essential prescription order.
Page Update Note
This Chewy corporate-office page was updated to replace the former Dania Beach address and old corporate telephone number with Chewy’s current Plantation principal executive office and phone number.
The update also added Chewy’s Boston headquarters information, verified 24/7 Customer Service, added official email and Pharmacy contacts, clarified Chewy’s ownership and leadership, preserved and centered the existing image, and expanded the page with current complaint, delivery, return, Autoship, Chewy+, promotion, prescription, payment, privacy and career guidance.
Last Updated: July 21, 2026
Share Your Experience with Chewy
Have you contacted Chewy Customer Service, Chewy Pharmacy or the corporate office? Share a factual review below and include:
- The approximate order date
- The product, delivery, promotion, Autoship or prescription issue
- The support routes you tried
- Whether Chewy responded
- How the matter was resolved
Do not publish order numbers, account passwords, payment-card details, prescription records, veterinary information, gift-card codes, home addresses or private employee information.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational and consumer-review website. It is not affiliated with, endorsed by, authorized by or operated by Chewy, Inc., Chewy Pharmacy, Chewy Vet Care, CarePlus, PetSmart, BC Partners, any veterinary practice, insurer, pharmacy, fulfillment center or delivery carrier.
CorporateOfficeHeadquarters.com cannot access Chewy orders, refunds, Autoship settings, Chewy+ memberships, prescriptions, veterinary records, insurance claims, gift-card balances, job applications, employee records, tracking systems or customer-service cases. Nothing on this page is veterinary, medical, insurance, legal or financial advice. Company information and policies may change.
