How To Contact Petco Corporate Office Headquarters HQ
Petco Animal Supplies Stores, Inc.
9125 Rehco Rd.
San Diego, California 92121
USA
Corporate Phone Number: 1-858-453-7845
Fax Number: 1-858-784-3489
Customer Support Phone Number: 1-877-738-6742
Petco is famous for its animal supply stores. Petco’s products include pet food, pet beds, leashes, cages, aquariums, and cleaning supplies. Petco is one of the premier pet store and supply stores in the USA.
Petco’s toll-free customer service number is 1-800-922-0204. The company does encourage users to use its technical support system and help forums on their website.
I will no longer do on-line orders with Petco. My subscription service item was charged on the wrong credit card. Petco customer service (out sourced) cancelled the order within 15 minutes and reordered on the correct card. I was told a refund would be issued within 48 hours. The order was shipped via UPS and no refund was issued. Petco then told me to refuse the delivery and a refund would be issued within 48 hours. After I did this, Petco told me a 3rd party vendor would have to approve the refund request after the item was received by them. I have initiated a refund dispute against Petco with the card company.
I had been taking my Maltese to be groomed @ Petco Arroyo Grande, Ca, ever month for 2 years. The groomers name was Amy & she was very good & followed instructions for grooming to the letter. When Amy had to have surgery, she recommended Sarah for my grooming needs. She too followed instructions for grooming. Then one day I brought in my dog for her annual monthly grooming & was told Sarah was over booked. I told the girl named Sabria that I didn’t want anyone else grooming my dog but Sarah. Sabria assured me Sarah would be grooming my dog, but she would have to wait in a kennel for 2 hours. I said I'll bring her back as I didn’t want her in a kennel for 2 hours bcz they over booked her groomer. I brought Bella back in 2 hours, gave instructions to NOT cut her tail or ears, take extra off her nails & top of feet to the knuckle. To my utter disappointment when I picked her up her tail & ears were chopped off, & her nails hadn’t been trimmed, nor was the top of her feet. I also found out Sabria groomed my dog after I specifically said NO ONE but Sarah. She immediately started talking nasty to me & told me I should find another groomer. WOW. I scheduled my next month appointment w/Sarah, ignoring her smart-ass remarks. When I came the next month, I checked in my dog, w/instructions as usual. When I picked her up AGAIN my instructions where ignored & I found out some guy named Jesse had groomed my dog. I asked for the manager, who informed me my next grooming would be free. I scheduled Bella’s grooming. When I got there, they said my appointment wasn't in their books. HA, I always get an appointment card!! I showed Sabria my appointment card & she said "too bad", they were over booked. I again asked for the manager. My dog got put on the books 2 days later, bcz I wasn’t going to let her sit in a kennel for 3 hours. When I got to her next appointment I waited until Sarah took my dog & started groomer her before I left. When I got back, she was groomed exactly as instructed. I made her next month’s appointment. 4 days before her appointment, Sabria called & said they could no longer groom my dog bcz she was on medication. My dog has NEVER been on medication ever!! I told her this & asked to talk to the manager. I explained to him how rude Sabria was to me & falsley accused my dog of being on medication. He said bring her in & he would straighten out this situation. 2 day later he called & said the groomers were afraid to groom my dog bcz of seizures. WHAT, if my dog was having seizures WHY didn’t any of the groomers tell me? Long story short the groomers who didn’t listen tried to bash my dog by making up medical problems. The manager took their side & requested I have my vet send a "clean bill of health" to continue grooming my dog. I had my vet call the manager (@ my cost) & verify my dog never had seizure’s, has never been on medication, & is healthy to be groomed. He never called me to schedule my dogs grooming as he said he would. I took my dog to CD Pet Emporium for grooming & was told they have over 50 dogs they groom from Petco bcz of poor service, bad grooming and nasty mouth groomers. I will be calling Petco Corporate & filing a complaint!!