Reach Petco Corporate Office Headquarters 

Petco, Charged for a Service Not Provided. I paid for a training class that Petco did not provide, and they have refused to issue a refund. It has been almost a year, and despite multiple calls, written requests, and receiving several case numbers, no progress has been made. It’s extremely frustrating to be left waiting for my money without any resolution. I would appreciate prompt action to resolve this matter and issue the refund I am owed.

Petco, You wouldn’t think it could be very difficult to deliver 30 lbs of cat food once a month to an address other than my residence! Unfortunately Petco is completely incompetent and unwilling to do that! I am a foster mother for a national animal rescue organization and I was trying to support a local neighborhood’s effort to feed their resident feral cat colony! The first delivery worked just perfectly, but not the second! I got billed ok, but the food never showed up. I spent over two hours on phone calls and chat lines to get the issue resolved, but Nobody cared! I was being handed from person to person, told to do this or that on their website, encountered plenty of rude folks and still got no results! I had no option but to close my account and hope the food will eventually show up somewhere! I am notifying the charity I work for about the poor attitude and non-performance and lies I have experienced throughout this messy situation! If Petco treats it’s own partners this way, what can a “normal” customer expect! My advice, Take Your Business Elsewhere!

PetCo, Lack of assistance. Supervisor in store they were (6 employees) busy trying to hook up with each other. I asked for assistance from one employee who very quickly asked another employee to help me at the back of the store instead she waved in the direction of the back of the store and stood right next to the supervisor and never left the spot. When I came back to the front of the store and said I couldn’t find the item she said oh I guess then we don’t have any and laughed. I said well I guess Ill just go to a store where they help their customers and she just stood there laughing. I have told everyone in area about the amazing pet store just down the street from PetCo where the employees are eager to assist the customers. that’s where all my friends will do business from now on.

Petco, They refused to accept my pet for future grooming. Reason: the manager said she bites. I said what did she bite. The hair dryer. I asked the groomer did she bite you? He showed his hand, but I Did Not see any marks, blood or sign of trauma. I also paid for express (no kennel time). That took 2:20minutes, A dog that weighs less than 15lbs. I have requested 2 call backs from the grooming manager. No Call Back.

Petco, “Management” and Fish care horrible! Bought 4 tiny neons. Associate proceeded to tell me she would only sell me two…because my 5 gallon quarantine tank “wasnt big enough” for the four I had requested. Finally talked her into listening to me…(I have Multiple tanks and I’ve only been in the hobby 60 years!)…Got home and found the bag was leaking at the seams and all the water had drained out of the bag! So I called the store to complain that they had not double bagged the fish and that store personnel argued with me about how many fish they would sell me, but the “manager” wouldn’t let me get a word in edgewise!!! She kept interrupting me to say it was company policy to deny sales if they determined they were more knowledgeable than the customer!…I ended up hanging up because she wasn’t going to listen to me anyway, so why bother?!! I will Never go to the Edwardsville, PA. store again!