Use this page to find Rent-A-Center corporate office and headquarters information, including the Plano, Texas headquarters address, corporate phone number, customer service route, Upbound Group ownership context, lease-to-own complaint guidance, reviews, and related resources. Rent-A-Center is a rent-to-own and lease-to-own retailer offering furniture, appliances, electronics, computers, mattresses, tires, tools, and related products through stores and online ordering.
Rent-A-Center Corporate Office and Headquarters Contact Information
- Company / Brand: Rent-A-Center
- Parent / Enterprise Company: Upbound Group, Inc.
- Stock Symbol: NASDAQ: UPBD
- Rent-A-Center Corporate Headquarters Address: 5501 Headquarters Drive, Plano, TX 75024, USA
- Rent-A-Center Corporate Phone Number: 1-972-801-1100
- Rent-A-Center Customer Service: 1-800-422-8186
- Official Website: RentACenter.com
- Rent-A-Center Contact Page: Contact Rent-A-Center
- Rent-A-Center FAQs: Rent-A-Center FAQs
- Rent-A-Center Store Locator: Find a Rent-A-Center Store
- Rent-A-Center Account / Online Payment: Pay Online
- Upbound Group: Upbound.com
- Upbound Investor Relations: Investor Relations
- Rent-A-Center Careers: Careers
Important: The Rent-A-Center corporate phone number is not the same as a guaranteed store complaint-resolution line. For payment disputes, delivery problems, returns, repairs, service appointments, account questions, online orders, Benefits Plus, early purchase options, or store-specific complaints, start with your local Rent-A-Center store, the official contact form, or Rent-A-Center Customer Service.
Rent-A-Center Headquarters and Upbound Group Corporate Office
Rent-A-Center is based in Plano, Texas. Current corporate and investor filings list Upbound Group, Inc. at 5501 Headquarters Drive, Plano, TX 75024, with corporate phone number 1-972-801-1100.
Rent-A-Center, Inc. became part of Upbound Group, Inc., the enterprise company that includes Rent-A-Center, Acima, Brigit, Get It Now!, Home Choice, RAC Mexico, and related brands. This update is useful for readers searching for 5501 Headquarters Drive Plano TX 75024, Rent-A-Center Plano TX corporate office, Rent-A-Center corporate, Rent-A-Center corporate address, Rent-A-Center corporate contact, Rent-A-Center headquarters, Rent-A-Center headquarters contact, or Rent-A-Center corporate email.
Rent-to-Own and Lease-Purchase Complaint Note
Many Rent-A-Center complaints are tied to a specific store, rental-purchase agreement, payment schedule, optional service plan, Benefits Plus membership, delivery, product repair, return, early purchase option, or collection contact. Corporate office information can be useful for documentation, but most account issues need the agreement, store, item, and payment history.
Rent-A-Center’s agreements are rental-purchase or lease-purchase arrangements. Customers generally do not own the merchandise until the total amount required to acquire ownership is paid or an early purchase option is exercised. Before signing or continuing an agreement, review the total cost to own, cash price, payment schedule, optional fees, late charges, service coverage, return terms, and early purchase rules.
Choose the Correct Rent-A-Center Support Route
Use your local Rent-A-Center store for payment arrangements, product repairs, delivery scheduling, pickup, returns, exchanges, store service, and account questions tied to a rental agreement.
Use Rent-A-Center Customer Service at 1-800-422-8186 or the official contact form for account assistance, merchandise questions, store experience complaints, technical help, application questions, online orders, and customer feedback.
Use the online account tools for payment, autopay, account updates, and payment history. Use Upbound Investor Relations for shareholder questions. Use Rent-A-Center Careers for job applications and employment opportunities rather than unverified HR numbers found on third-party websites.
What to Have Before Contacting Rent-A-Center Corporate Office
Before contacting Rent-A-Center or submitting a complaint, gather:
- Your local Rent-A-Center store address, city, and state
- Your agreement number, account number, or customer number
- Item description, serial number, delivery date, and product condition details
- Payment schedule, receipts, autopay records, late-fee notices, and account statements
- Photos of damaged, defective, missing, or repaired merchandise if relevant
- Names of store employees, managers, or customer-service representatives already contacted
- A short timeline and the specific resolution you are requesting
How to Escalate a Rent-A-Center Complaint
Start with the store handling your agreement. Ask for the issue to be documented and request a manager if the issue involves a payment dispute, delivery problem, defective item, repair delay, return, exchange, optional service plan, collection contact, or account balance.
If the store does not resolve the issue, contact Rent-A-Center Customer Service or use the official contact form. Select the category that best matches your issue, such as account assistance, merchandise, store experience, technical assistance, or application and online orders. Include the store location, agreement number, product details, payment history, photos, receipts, and the resolution requested.
If the issue involves a written dispute, send only copies of documents and keep a record of what you submitted. Do not post agreement numbers, account numbers, payment-card details, Social Security numbers, medical information, employer details, or legal documents in public comment sections.
Payments, Autopay, Returns, Repairs, and Early Purchase Issues
For payment disputes, review your agreement, payment schedule, receipt history, autopay authorization, late-fee terms, optional fees, and any written communication from the store. Ask Rent-A-Center to explain the balance, due date, fee, and whether the account is eligible for a payment arrangement, return, reinstatement, or early purchase option.
For repairs, Rent-A-Center’s FAQ says customers should contact their local store to set up a service appointment. If repairs are delayed, document the item, repair date, service request, loaner request, and any promises made by the store.
For returns or exchanges, review the agreement and ask the store to confirm how the return affects your balance, ownership option, optional services, and future eligibility. Keep pickup records, return receipts, photos, and the names of employees involved.
Collections, Credit Reporting, and Consumer Complaint Options
Some Rent-A-Center complaints involve collections, repeated calls, workplace or family contact, repossession concerns, credit reporting, or disputed balances. If you believe an account balance, collection notice, or credit-reporting item is incorrect, ask Rent-A-Center for the agreement, payment history, item history, store notes, and written dispute process.
If the issue involves a possible scam, deceptive practice, or bad business practice, consumers may consider reporting it to the Federal Trade Commission. If the issue involves debt collection, credit reporting, or a related consumer financial matter, the Consumer Financial Protection Bureau may be an appropriate complaint route. State attorney general offices and state consumer-protection agencies may also provide complaint options for rent-to-own, lease-purchase, and retail consumer issues.
Scam and Fake Rent-A-Center Support Number Warning
Be careful when searching online for a Rent-A-Center corporate phone number, Rent-A-Center complaint line, Rent-A-Center payment number, Rent-A-Center collections number, or Rent-A-Center customer service number. Rent-to-own customers can be targeted by fake payment links, phishing calls, false refund messages, fake job offers, and unofficial support numbers.
Use RentACenter.com, official store pages, the Rent-A-Center account portal, your printed agreement, official statements, and phone numbers listed on official Rent-A-Center pages before sharing account or payment information. Do not provide passwords, one-time codes, full card numbers, bank login information, Social Security numbers, or remote computer access to anyone who contacts you unexpectedly.
Common Reasons Customers Contact Rent-A-Center Corporate Office
Customers search for 5501 Headquarters Drive Plano TX 75024, Rent-A-Center Plano TX corporate office, Rent-A-Center corporate, Rent-A-Center corporate address, Rent-A-Center corporate contact, Rent-A-Center headquarters, Rent-A-Center headquarters contact, Leaseville customer service, or Rent-A-Center corporate email for issues such as:
- Payment disputes, late fees, autopay problems, or account balance questions
- Delivery delays, pickup problems, returns, exchanges, or missing items
- Defective furniture, appliances, electronics, computers, tires, or tools
- Service appointments, repairs, loaner items, warranties, or Benefits Plus questions
- Early purchase options, total cost to own, cash price, or same-as-cash terms
- Store manager complaints, employee conduct, collection calls, or follow-up problems
- Online applications, denial messages, identity information, or account verification
- Collections, credit reporting, disputed balances, or written complaint escalation
Rent-A-Center Reviews and Complaints
Current CorporateOfficeHeadquarters.com reader comments include complaints about online information requests, denial or application frustration, employee and workplace concerns, manager behavior, late-payment interactions, payment arrangement disputes, alleged harassment about payments, defective items, and difficulty getting corporate follow-up.
These reviews reflect individual customer and employee experiences and should not be treated as universal facts about every Rent-A-Center store, manager, account, agreement, product, representative, or corporate response. If you have contacted Rent-A-Center corporate office, a local store, customer service, Upbound Group, the FTC, the CFPB, a state attorney general, or another route about a Rent-A-Center issue, you can share your experience below.
About Rent-A-Center
Rent-A-Center is a rent-to-own and lease-to-own retailer offering furniture, mattresses, appliances, electronics, computers, tires, tools, and related products. The brand serves customers through physical stores and digital ordering, with payment schedules that may vary by agreement, item, and location.
Rent-A-Center is part of Upbound Group, Inc., a Plano-based company that includes Rent-A-Center, Acima, Brigit, Get It Now!, Home Choice, RAC Mexico, and related brands. Because many Rent-A-Center issues are store-specific and agreement-specific, customers should include the store location and agreement details when requesting help.
Competitors and Related Corporate Office Pages
Rent-A-Center competes with rent-to-own, lease-to-own, furniture, appliance, electronics, and alternative-financing companies. Customers comparing corporate office contacts and complaint routes may also want to review Aaron’s Corporate Office, Leaseville customer service resources, FlexShopper, BrandsMart USA Corporate Office, The Container Store Corporate Office, Avenue Stores Corporate Office, and Burke’s Outlet Corporate Office.
Related Resources
- Official Rent-A-Center Website
- Rent-A-Center Contact Page
- Rent-A-Center FAQs
- Rent-A-Center Store Locator
- Rent-A-Center Online Payment
- RAC Exchange
- Why Rent-to-Own
- Upbound Group Brands
- Upbound Investor Relations
- Rent-A-Center Careers
- FTC: Buy Now Pay Later, Rent-to-Own, Lease-to-Own, and Layaway
- Report Fraud to the FTC
- CFPB Submit a Complaint
Frequently Asked Questions About Rent-A-Center Corporate Office
Where is Rent-A-Center corporate office located?
Rent-A-Center and Upbound Group are associated with 5501 Headquarters Drive, Plano, TX 75024.
What is the Rent-A-Center corporate phone number?
The Rent-A-Center / Upbound corporate phone number is 1-972-801-1100. This should not be treated as a guaranteed store complaint-resolution line.
What is the Rent-A-Center customer service phone number?
Rent-A-Center lists customer service at 1-800-422-8186. Customers can also use the official contact form or contact the local store handling the agreement.
Who owns Rent-A-Center?
Rent-A-Center is part of Upbound Group, Inc., a Plano-based company that also includes brands such as Acima, Brigit, Get It Now!, Home Choice, RAC Mexico, and related brands.
How do I complain about a Rent-A-Center store?
Start with the store manager, then contact Rent-A-Center Customer Service or use the official contact form. Include the store location, agreement number, item details, payment history, photos, receipts, and the resolution you are requesting.
Can I file a consumer complaint about Rent-A-Center?
If you already tried to resolve the issue with Rent-A-Center, you may consider the FTC for fraud, scams, or bad business practices; the CFPB for eligible debt collection or credit-reporting concerns; or your state attorney general or consumer-protection office for rent-to-own and retail consumer issues.
Is CorporateOfficeHeadquarters.com affiliated with Rent-A-Center?
No. CorporateOfficeHeadquarters.com is not affiliated with Rent-A-Center, Upbound Group, Acima, Brigit, RAC Mexico, or any Rent-A-Center store or franchise location.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office information, headquarters details, contact routes, complaint guidance, and reader review space for major companies and brands. We update pages when addresses, ownership details, support routes, phone numbers, review themes, or escalation options change.
Page Update Note
This page was updated on July 1, 2026 to include Rent-A-Center’s Plano headquarters address, Upbound Group ownership context, NASDAQ: UPBD stock symbol, verified corporate and customer service phone numbers, QueryHunter headquarters and corporate-contact terms, current visible COH review themes, existing image update guidance, and revised rent-to-own complaint guidance.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Rent-A-Center, Upbound Group, Acima, Brigit, RAC Mexico, or any Rent-A-Center store or franchise location. This page is for informational, review, and complaint purposes only. It is not legal, financial, credit, debt collection, rent-to-own, lease-purchase, consumer-protection, employment, tax, or regulatory advice. For account-specific questions, payments, returns, repairs, agreements, collections, credit reporting, privacy, legal notices, or consumer complaints, verify current information directly with Rent-A-Center or the appropriate official route.
Share Your Experience
If you have contacted Rent-A-Center corporate office, a local store, customer service, Upbound Group, the FTC, the CFPB, a state attorney general, or another route about a Rent-A-Center complaint, please share your experience below. Your review may help other readers understand which contact method worked and what information was needed.