Aaron’s corporate office headquarters is located at 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339. The published Aaron’s corporate and legal phone number is 1-678-402-3000. Customer Service can be reached separately at 1-800-950-7368. Aaron’s currently operates as Aaron’s, LLC and is privately owned through IQVentures, which acquired the former public company, The Aaron’s Company, Inc., in 2024. Customers with lease-payment, EZPay, merchandise pickup, delivery, installation, repair, warranty, refund, Protection+, Aaron’s Club, or local-store complaints should normally begin with the store involved or Customer Service before escalating an unresolved concern to the Atlanta corporate office.
Aaron’s Corporate Office and Headquarters Contact Information
- Consumer Brand: Aaron’s
- Current Operating Name: Aaron’s, LLC
- Former Public Holding Company: The Aaron’s Company, Inc.
- Corporate Office and Home Office Address: 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339, USA
- Aaron’s Corporate and Legal Phone Number: 1-678-402-3000
- Aaron’s Customer Service Number: 1-800-950-7368
- Customer Service Hours: Monday-Saturday, 9 a.m.-10 p.m. ET; Sunday, 10 a.m.-8 p.m. ET
- Live Chat: Available through the official contact page during published support hours
- Online Customer Message: Contact Aaron’s Customer Service
- Current Owner: IQVentures Holdings, LLC
- Ownership Status: Privately held following the 2024 acquisition
- Pending Transaction: Proposed combination with Katapult Holdings and CCF Holdings, subject to approvals and closing conditions
- Official Website: Aarons.com
- MyAccount: Manage an Aaron’s Account
- Frequently Asked Questions: Aaron’s FAQs
- EZPay Information: Manage Automatic Payments
- Aaron’s Protection+: Protection+ Information
- Aaron’s Club: Aaron’s Club Information
- Store Locator: Find an Aaron’s Store
- Careers: Aaron’s Careers
- Privacy Policy: Aaron’s Privacy Policy
- Privacy Requests: Aaron’s Privacy Request Portal
- Terms of Service: Aaron’s Legal Terms
The number 1-678-402-3000 is published for Aaron’s corporate and legal office. It should not be confused with Customer Service, a local store, account support, lease payments, repairs, Human Resources, or a dedicated complaints department.
Aaron’s does not prominently publish a universal public Human Resources or employee-support phone number. Current employees should use authorized internal channels, while applicants should use the official careers site or the contact information connected to a specific job posting.
Where Is Aaron’s Headquarters?
Aaron’s headquarters and main corporate office is located at 400 Galleria Parkway SE, Suite 300, Atlanta, Georgia 30339. The office is in the Atlanta metropolitan area and may also be described as Aaron’s home office or corporate support center.
This is the address readers generally need when searching for Aaron’s corporate office, Aarons corporate headquarters, Aaron’s headquarters, Aaron’s home office, Aaron’s Inc. headquarters, Aaron’s furniture corporate office, or the corporate office for Aaron’s rent-to-own business.
The Atlanta headquarters is not a retail store, product showroom, payment counter, repair center, warehouse, or merchandise-return location. Do not bring leased furniture, appliances, electronics, computers, or other merchandise to the corporate office unless Aaron’s provides specific written instructions.
Aaron’s, The Aaron’s Company, and IQVentures
The consumer-facing rent-to-own business currently identifies itself as Aaron’s, LLC. Older records and pages may refer to Aaron’s, Inc. or The Aaron’s Company, Inc.
The Aaron’s Company, Inc. was previously a publicly traded holding company. IQVentures Holdings, LLC completed its acquisition of the company in October 2024, after which the business became privately held and its former public shares stopped trading.
As of July 2026, Aaron’s is also involved in a pending transaction with Katapult Holdings and CCF Holdings. The parties currently expect the transaction to close during the third quarter of 2026, subject to regulatory approvals, stockholder approval, and other closing conditions.
If the pending transaction closes, Aaron’s and CCF Holdings are expected to become subsidiaries of Katapult, and Katapult is expected to remain publicly traded under the KPLT symbol. Until a closing is officially announced, Aaron’s should continue to be described as privately owned through its current IQVentures structure.
Aaron’s Corporate Office vs. Customer Service and Local Stores
Aaron’s corporate office handles company leadership, legal matters, corporate administration, technology, policy, privacy, brand strategy, corporate employment, and higher-level unresolved concerns.
Customer Service handles online accounts, lease questions, payments, EZPay, deliveries, repairs, returns, Protection+, Aaron’s Club, website issues, and complaints that could not be resolved with a local store.
The local Aaron’s store should usually be the first contact for payment arrangements, delivery scheduling, merchandise pickup, repair appointments, replacement products, lease returns, local employee conduct, store management, and questions about a specific agreement.
Some Aaron’s locations may involve different operating or ownership arrangements. Check the written lease agreement, receipt, delivery paperwork, payroll record, or store information to identify the company responsible for the transaction or employment relationship.
Choose the Correct Aaron’s Support Route
- Lease payment or renewal: Sign in to MyAccount or contact the local store.
- Temporary payment difficulty: Contact the store before the due date and explain the situation.
- Early purchase option: Ask the store for the current payoff amount and the deadline attached to that option.
- Unable to continue a lease: Contact the store to discuss returning the merchandise and confirm the account balance in writing.
- EZPay change or cancellation: Use MyAccount, the local store, or Customer Service.
- Disputed automatic draft: Contact Aaron’s and the financial institution promptly and preserve account records.
- Delivery or installation complaint: Contact the delivering store and request management review.
- Repair or warranty issue: Contact the store holding the lease and keep all repair records.
- Merchandise pickup disagreement: Contact store management and request written clarification of the agreement and pickup arrangements.
- Protection+ claim: Begin with the Aaron’s store connected to that lease.
- Aaron’s Club claim: Follow the Club membership guide or contact the program administrator identified in the materials.
- Privacy request: Use the official privacy portal or Customer Service.
- Consumer-reporting concern: Request the name of the reporting company involved and dispute inaccurate information directly with that company.
- Employment question: Use Aaron’s Careers or the authorized internal employee-support process.
- Unresolved corporate complaint: Call Customer Service and then contact the Atlanta office after documenting the earlier efforts.
What to Have Before Contacting Aaron’s Corporate
- The local store address, city, and state
- The lease or rental-purchase agreement
- The merchandise description and serial number when applicable
- The delivery, payment, repair, pickup, or return dates
- The payment schedule and current account status
- Receipts, bank records, delivery paperwork, or repair documents
- The names or roles of store employees and managers previously contacted
- The Customer Service case or message reference
- Photographs of property damage, merchandise condition, or installation concerns
- A concise timeline and the specific resolution requested
Do not post lease numbers, bank-account information, payment-card details, Social Security numbers, consumer reports, driver’s-license information, home addresses, phone numbers, email addresses, employee personal information, medical information, or unredacted documents in public comments.
How to Escalate an Aaron’s Complaint
Start with the local store manager when the complaint involves payments, deliveries, installation, repairs, merchandise condition, pickup, employee interactions, or a lease return.
Explain the issue, identify the written agreement and merchandise involved, provide the relevant dates, and state the resolution being requested. Ask the manager to document the complaint and provide a response date.
If the store does not resolve the matter, call Customer Service at 1-800-950-7368, use live chat, or submit the official contact form. Ask for a case or reference number and keep a record of all promises, callbacks, payment adjustments, pickup arrangements, repair orders, refunds, or replacement offers.
For a substantial concern that remains unresolved, written correspondence may be sent to:
Aaron’s, LLC
400 Galleria Parkway SE, Suite 300
Atlanta, GA 30339
Send copies rather than original agreements, receipts, bank statements, photographs, repair records, or legal documents. Do not ship merchandise to corporate headquarters unless Aaron’s specifically directs you to do so.
Aaron’s Lease Payments and Purchase Options
Aaron’s describes its standard transaction as a rental-purchase, lease-purchase, rent-to-own, or similar agreement depending on state law. It is not described as a traditional loan, credit account, or financing transaction.
Customers generally do not own the merchandise unless all required renewal payments are completed or an early purchase option is exercised. The total cost of acquiring ownership through scheduled payments may be higher than the cash price.
Read the written agreement for the cash price, renewal payment, number of payments, total cost of ownership, early purchase options, reinstatement provisions, return rights, fees, and other state-specific terms.
If a temporary hardship may cause a missed payment, contact the store before the due date. Ask whether the payment schedule, due date, return, reinstatement, or another option is available and request written confirmation.
Aaron’s says customers who cannot continue a lease may arrange to return the merchandise. The agreement and account status control the final result, so request a receipt showing the return date, merchandise condition, and remaining balance.
EZPay and Automatic-Draft Complaints
EZPay allows customers to schedule recurring payments weekly, biweekly, semimonthly, or monthly. Aaron’s says customers can change or cancel EZPay.
Changing or cancelling EZPay does not automatically cancel the lease, return the merchandise, or eliminate an amount that is otherwise due under the agreement.
If an unexpected or disputed draft occurs, contact the local store and Customer Service promptly. Ask for the authorization, payment schedule, amount, date, and account notes supporting the withdrawal.
Also notify the bank or card issuer when appropriate. Keep the lease, EZPay authorization, cancellation request, bank statement, confirmation number, and all messages.
Request written confirmation of any EZPay cancellation, payment reversal, refund, account credit, or revised payment arrangement.
Merchandise Pickup and Property-Access Complaints
Pickup complaints may involve the timing of a scheduled return, disagreement over account status, employee conduct, alleged property damage, or concern about access to a home or other private property.
Ask the store to confirm the merchandise, pickup date, employees or contractor involved, and authority relied upon. Keep the lease agreement, return request, messages, photographs, camera footage, and property-repair estimates.
Do not attempt to resolve a disagreement through threats or physical confrontation. If someone attempts to enter without permission, property is damaged, or there is an immediate safety concern, contact local authorities or obtain appropriate legal guidance.
Rights and responsibilities concerning leased property, entry, repossession, return, and damages can depend on the written agreement and state law. CorporateOfficeHeadquarters.com cannot determine those rights for an individual case.
Aaron’s Delivery and Installation Complaints
Delivery complaints may involve cancellation, delays, missing pieces, damaged merchandise, property damage, setup, appliance connections, discarded manuals, or products that do not operate correctly.
Inspect the merchandise and installation before the delivery team leaves when possible. Photograph the product, room, walls, floors, stairs, doorways, hookups, and any visible damage.
For appliances, confirm that required hoses, cords, vents, brackets, and other connections are installed as agreed. Installation availability can vary based on the item, location, building conditions, and local requirements.
If a dryer vent, electrical connection, water line, gas connection, tipping hazard, or another installation issue may be unsafe, stop using the product and contact the store or a qualified professional. Do not rely on a public comment to diagnose a safety or health problem.
Ask the store to provide the delivery record, installation notes, photographs, and proposed corrective action. Keep receipts for authorized repairs or property-damage work.
Aaron’s Repair, Service, and Warranty Complaints
Aaron’s says service and repair for defective merchandise is generally included while the customer is leasing it. Contact the store connected to the agreement when a leased appliance, computer, television, furniture item, or other product stops working correctly.
Ask for a repair order showing the product, serial number, reported problem, date sent for service, expected return date, and repair provider.
If a product remains unavailable, repeatedly returns unrepaired, or communication breaks down among the store and repair company, ask management whether a temporary replacement, comparable substitute, exchange, or other solution is available.
Aaron’s also describes a limited extended warranty after ownership for certain customers and locations. Current terms, exclusions, and state limitations should be confirmed through the written agreement and official FAQ.
Aaron’s Protection+ vs. Aaron’s Club
Aaron’s Protection+ and Aaron’s Club are separate optional products. Neither should be represented as automatically required for every lease.
Aaron’s Protection+ is added to an individual lease. It is designed for specified events such as theft or merchandise that is irreparably damaged by certain fires, floods, weather events, or other covered losses. Claims require documentation and begin through the local store.
Aaron’s Club is a separate optional monthly membership that may cover multiple active agreements and includes a different collection of benefits, discounts, and claim procedures.
Review the cost, eligibility period, exclusions, claim deadline, required photographs, repair contribution, replacement terms, and cancellation process before enrolling or filing a claim.
Ask for written confirmation when either Protection+ or Aaron’s Club is added, cancelled, refunded, or removed from future payments.
Aaron’s Privacy and Consumer-Reporting Concerns
Aaron’s says it may obtain information from consumer reporting agencies to process lease applications, determine eligibility, service accounts, market products, prevent fraud, and support other business purposes.
“No credit needed” does not mean that no consumer-report inquiry will occur. Aaron’s says no established credit history is necessary, but an inquiry may be visible on a consumer report.
If an application decision appears to rely on incorrect information, ask Aaron’s which consumer-reporting company supplied the report. Request a copy and dispute inaccurate or incomplete information directly with that reporting company.
The Consumer Financial Protection Bureau maintains a current list of consumer-reporting companies and information about requesting reports and disputing errors.
Privacy-right requests may be submitted through Aaron’s privacy portal or by calling 1-800-950-7368. Aaron’s may request information necessary to verify the identity of the person making the request.
Aaron’s Employee and Applicant Questions
Aaron’s does not prominently publish 1-678-402-3000 as a general employee or Human Resources number. It is published as the corporate and legal telephone number.
Applicants should use the official Aaron’s Careers website and the contact information associated with the job posting. Current employees should use authorized internal Human Resources, payroll, benefits, management, or employee-relations channels.
An employee of a separately operated location should identify the legal employer shown on the pay statement, tax form, handbook, or employment agreement.
Do not publish employee identification numbers, Social Security numbers, payroll records, medical information, schedules, disciplinary documents, or private workplace correspondence in public comments.
State Consumer-Protection Escalation
Lease-to-own rules and consumer protections vary by state. If Aaron’s and the local store do not resolve a substantial complaint, the customer may contact the state attorney general or state consumer-protection office where the transaction occurred.
Provide the written agreement, payment history, correspondence, delivery or repair records, photographs, bank records, and a concise statement of the requested resolution.
A government complaint does not guarantee a refund, debt adjustment, ownership transfer, or other specific result. The agency’s authority and procedures depend on the state and issue involved.
Aaron’s Reviews and Complaints
Aaron’s reviews vary by location, agreement, merchandise, employee team, payment history, delivery crew, repair provider, and complaint route. Positive feedback may mention flexible lease choices, delivery assistance, helpful store employees, product selection, or a successful repair or payment arrangement.
Commenters on this page have discussed a request for temporary payment flexibility, a disputed merchandise pickup and alleged property damage, a cancelled delivery followed by a disputed bank withdrawal, an appliance-installation concern, and a repaired computer that allegedly remained unavailable because of communication problems.
These are individual customer reports and do not establish what occurred in every case or at every Aaron’s location.
When leaving an Aaron’s corporate-office review below, include the city and state, approximate date, merchandise type, general lease or service issue, support route used, response time, and whether the complaint was resolved.
Fake Aaron’s Support, Payment, and Employment Warning
Use Aarons.com, MyAccount, the official store locator, or a verified telephone number before providing lease, account, employment, or payment information.
Be cautious with fake payment requests, lease approvals, refund messages, customer-support numbers, job offers, delivery notices, and websites that imitate Aaron’s branding.
Do not provide passwords, one-time verification codes, full payment-card numbers, bank-login credentials, gift-card payments, cryptocurrency, wire transfers, or remote access to a device in response to an unsolicited message.
Aaron’s Competitors and Related Corporate Office Pages
Aaron’s competes with rent-to-own, lease-to-own, furniture, appliance, electronics, alternative-payment, and general retail companies. Direct and related competitors include Rent-A-Center, Acima, Get It Now!, FlexShopper, Rooms To Go, and other regional lease-to-own businesses.
Related corporate-office pages include AcceptanceNOW and Acima Corporate Office, Get It Now Corporate Office, and Rooms To Go Corporate Office.
Related Resources
- Official Aaron’s Website
- Contact Aaron’s Customer Service
- Aaron’s Frequently Asked Questions
- Aaron’s MyAccount
- Aaron’s EZPay
- Aaron’s Protection+
- Aaron’s Club
- Aaron’s Store Locator
- Aaron’s Privacy Policy
- Submit an Aaron’s Privacy Request
- Aaron’s Terms of Service
- Aaron’s Careers
- CFPB Consumer-Reporting Company List
- Find a State Consumer-Protection Office
- Aaron’s Customer Service Numbers, Hours, Reviews and Complaints
Frequently Asked Questions About Aaron’s Corporate Office
Where is Aaron’s corporate office?
Aaron’s corporate office and headquarters is located at 400 Galleria Parkway SE, Suite 300, Atlanta, GA 30339.
What is Aaron’s corporate phone number?
The published Aaron’s corporate and legal telephone number is 1-678-402-3000.
What is Aaron’s Customer Service number?
Aaron’s Customer Service can be reached at 1-800-950-7368.
Is 1-678-402-3000 the Aaron’s complaint number?
It is the published corporate and legal number, not a separately identified complaint-department line. Most complaints should begin with the local store or Customer Service.
What are Aaron’s Customer Service hours?
The current official contact page lists Monday through Saturday from 9 a.m. to 10 p.m. Eastern and Sunday from 10 a.m. to 8 p.m. Eastern.
Who owns Aaron’s?
IQVentures Holdings acquired The Aaron’s Company in October 2024 and took it private. The current consumer business operates as Aaron’s, LLC.
Is Aaron’s still a publicly traded company?
No. The former The Aaron’s Company, Inc. was taken private in 2024. A separate proposed transaction would make Aaron’s a subsidiary of publicly traded Katapult if that pending combination closes.
Has the Katapult and Aaron’s transaction closed?
As of July 2026, the transaction remains pending and is expected to close during the third quarter of 2026, subject to required approvals and other closing conditions.
How do I complain about an Aaron’s store?
Contact the store manager first, then call Customer Service at 1-800-950-7368 or submit the official contact form. Request a case number and document the response.
Can I return leased merchandise to Aaron’s?
Aaron’s says customers can contact the local store to arrange a return. The written agreement, account status, merchandise condition, and state-specific terms control the final account result.
How do I cancel Aaron’s EZPay?
Use MyAccount, contact the local store, or call Customer Service. Request written confirmation. Cancelling automatic payments does not itself cancel the lease or remove an amount otherwise due.
What should I do about an unauthorized Aaron’s bank draft?
Contact Aaron’s and the financial institution promptly. Keep the lease, EZPay authorization, cancellation request, bank statement, and all confirmation numbers.
Are Aaron’s Protection+ and Aaron’s Club the same?
No. Protection+ is an optional add-on attached to a particular lease for specified covered losses. Aaron’s Club is a separate optional membership with different benefits and claim rules.
Does Aaron’s check credit reports?
Aaron’s says its lease-to-own transaction is not traditional credit or financing, but it may obtain information from consumer reporting agencies during the approval process.
What is Aaron’s corporate phone number for employees?
Aaron’s does not prominently publish a universal public employee or Human Resources number. Employees should use internal channels, and applicants should use the official careers site.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, phone number, ownership, complaint-route, and review information for retailers, rent-to-own companies, financial services, airlines, hotels, restaurants, automotive companies, and other major organizations. This page is designed to help readers distinguish Aaron’s corporate office from Customer Service, local stores, MyAccount, EZPay, delivery, repairs, Protection+, Aaron’s Club, privacy support, careers, and state consumer-protection offices.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Aaron’s, LLC, The Aaron’s Company, IQVentures, Katapult Holdings, CCF Holdings, any Aaron’s store, employee, delivery provider, repair company, consumer-reporting agency, bank, or Customer Service representative. This page is provided for informational purposes only and is not legal, financial, credit, consumer-reporting, employment, insurance, repair, or safety advice.
Addresses, phone numbers, ownership structures, pending transactions, support hours, lease terms, payment schedules, purchase options, return rights, EZPay procedures, warranties, optional programs, consumer-reporting practices, store operators, and complaint routes may change. Review the written agreement and contact Aaron’s through an official company channel for information applying to a particular account.
Share Your Experience
Have you contacted Aaron’s corporate office, Customer Service, a local store manager, MyAccount support, EZPay, delivery, repair service, Protection+, Aaron’s Club, privacy support, Human Resources, or a state consumer-protection office? Share your experience with a lease, payment arrangement, automatic draft, early purchase option, merchandise return, pickup, delivery, installation, repair, warranty, account decision, employee interaction, or corporate escalation below.
Helpful reviews include the city and state, approximate date, merchandise type, general issue, support route used, response time, and whether the complaint was resolved. Please do not post lease numbers, account numbers, bank information, payment-card details, Social Security numbers, consumer reports, medical information, home addresses, phone numbers, email addresses, private employee information, or screenshots containing personal data.