How To Contact Aarons Corporate Office Headquarters HQ
309 East Paces Ferry Rd., N.E.
Atlanta, GA 30305 USA
Corporate Phone Number: 1-404-231-0011
Fax Number: 1-404-240-6583
Customer Service Number: 1-800-950-7368
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- Aarons Corporate Office Headquarters
Aarons Corporate Office Headquarters
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Thank you for everything you have done for us. Times got hard for us and we plan to keep our agreement with you. BUT, If your female employee ever talks to my wife like the way she did, I am gonna have a big problem. I am glad your employees live in a perfect word, yet hate their jobs. Doesn't matter what. Sorry we are late, we will make things right. But you or your (female lady) employees ever threat my SO ever again, we will make this personal. Everyone has been kind, accept this rude b@#%h. I really do thank you, and would love to continue our business. I ask for mercy this time, but assure you we will remain faithful, but not if your employees threaten people.
in contact with BBB, and will reach out.
Thank you for your time,
-Mgrrsn
We have been with aarons since 2013. We have made all our payments to them and own some of the stuff In March 2018.We put a contract on a washer and dryer. We are due to pay it off in Feb 2020.
On Oct 2 2019 the washing machine went down with our clothes locked in the washer and the machine would do nothing. My husband called and they told us Wed night that they could not come to us on Thursday we would have to wait till Fri. Our daughter was due to get back to Ca and her clothes were stuck in the washing machine.. They arrived on Friday morning Oct 4 got the washing machine to open up and reset the washing machine and said they fixed it. Our daughter got her clothes out. She tried doing a load again and within 20 minutes of them leaving our home the machine did it again. My husband called the store and they said they were out delivering and they had no idea where they were. My husband called back later that afternoon as we were leaving that night to take our daughter back to Ca from Oregon. They still had no idea where the truck was but told us to figure between 3p.m and 7p.m they would be there. So we waited and waited and waited. After 7:30p.m they showed up and we should have already been on the road back to Ca. That afternoon my husband took our daughter to the laundromat to get her clothes washed and she dried them at our house after they got back. It was after 7:30p.m before they showed up with a loaner machine and they took our machine on Oct 4 2019.Today is Oct 14 2019 and we still have not heard anything about our washing machine and when my husband called them on Monday Oct 7 after we returned back from Ca they told him that the machine had been picked up for repair../But was not true. We found out today that our machine along with 2 other machines is sitting down at the store we make payments to and no one but no one has looked at our machine or the other 2 peoples machines yet.We have 4 payments left to pay off our contract but no washing machine. The loaner is a top loader and when you put clothes in it it walks all over the laundry room all by itself and makes a lot of loud noises. We have front loading washer and dryer on the contract. We have been lied to and not given any customer service and our machine has been down for 2 weeks now.This machine is supposed to be under 1.5 years old. It should never have gone out in the first place. We are being taken by barons for hundreds of dollars. We are not happy customers right now
No matter the business, Rent-A-Center, Aarons, and Conns. All harass their customers to get their money. Then they harass your references the minute your late. Banging down your door and making threats is against the law!!!
October 7, 2017 at 11:33 am
Hi I’ve been a customer since 2012 and never had a problem! Till now AARON’S decided to pay my account with my mother in laws credit card without permission they took out $175 and $58 on August 4,2017. I just got a job August 9,2017. So why would I call and use my mother in laws card to pay my account? In which I don’t know her account nor her card number so explain to me how is it that possible? They swear it was me and I asked for the proof that I called and who did I talk to? Also they record your call. I asked to to speak to the person I supposedly talked to and they say they don’t know who it was??? They now are threatening me to take me to court because I supposedly used a card without permission?? They messed up and won’t reverse the payment which should of been on my mother in laws account. Nor will they give her money back. I’m not going to jail for something I never did!!! So there trying to cover up there mistake and blame me!!! I will never come back to AARONS NOR WILL I SUGGESTS THIS PLACE TO ANYONE!!! I’ve been loyal to them but now I don’t want nothing to do with them!!! Please reverse the payment ASAP! Thank you!!!
October 7, 2017 at 7:21 pm
I’m so Devastated over this that they have the nerve to do this and not call my mother in law to be sure it was me OK! Plus they never tried to get an hold of me! They have my friends number and my mother in laws number. But they say they tried! BULLS**T!!! never AGAIN WILL I GO BACK TO AARON’S NEVER. THEY HAVE PUT A WALL BETWEEN ME AND MY FAMILY!!! THANKS ALOT AARON’S. Someone please get an hold of me ASAP!!! I've called Corporate Twice and I can't seem to get anyone to talk to nor a call back.. The manager is not professional she can't even explain what the hell happened!! Pluse no one wants to lose there job so I'm an easy Target!!! I'm so beside myself!!
Palmdale,Ca
as an employee I would never consider this job to any one. This branch should cut it's losses with a manager that picks and choose. Times my toilet time, constantly pops up on you like you may be stealing, rushes you, and complains when you don't get a break but he designs the route and claims he knows his timing. Send you out to swap appliances and they don't work rushing me to look bad. I wouldn't gave 1 star if they let me. Don't know how to talk to people and the returns just pile up on pts and blamed for the clutter. Rushed so bad we barely get to do our mandatory inspections. Im going to say what the rest wont. Representative don't even work, steady passing her work just like the manager but he makes time to stalk the pts and pester us bout our job. He keeps finding out the rm is coming and finally does work but they stop telling him and pop up on him to see the fake. He sits in his office and gossip with the Representative about us and is very unprofessional. Hate to see your business if he works there cause I was very unhappy to find out this how you are treated. Hope corporate investigates this Mansfield branch before he does someone the same.
Hi, I would like an associate from the corporate office to contact me regarding an account of mines that was charged off onto my credit. First they are saying I owe more than what needed to be paid, second the furniture I purchased from Aarons was infested with Bed bugs. Once I noticed this infestation I put the furniture outside my house to prevent it from spreading. Aarons took forever to pick it up and by the time they came days later it was gone. I feel I shouldn't be responsible in have to pay the full price of the merchandise. I am willing to settle for a lower payment to get that charge off up off of my account. You nay reach me at my e-mail and I will issue my phone number out via e-mail Erica_0688@yahoo.com
I went online to pay one my account and card information that was incorrect was listed on my account. This information was not added by me. I believe that the location in Newnan, GA that employees are adding credit card information that is incorrect in order to lock you out from paying on time so that you will incur late fees. After an attempt is made to pay with your card … they lock you out for a 24 hour period so that you can't pay.
I wanted to give my story of w recent experience with this company. I had been a customer for almost 17 years and have recently got down to the last item from them a DVD player. The Phillips Blue-ray 3-D wi-fi internet access , fancy thing it is. I paid it off in October 2016 and went in to get the bill of sale in November 2016. The store gave me the bill of sale and I went home. Three weeks later I start getting phone calls from a Dust ( account manager ) saying that I still owe 6 payments…LOL. I was so insulted and upset about this. I have been in communication for 3 weeks back and forth on the issue and he is at the point where he is saying he did not issue a bill of sale to me. There were 4 people standing in the store and the place has cameras in it. There is no doubt that it is a clear bill of sale. I am waiting for a general manager to call me to resolve this issue as Dusty is completely incompetent and in now way qualified to resolve anything.
The company culture is bad and the local Managers/staffs either lack basic education,or ignorant. The only way to get corporate attention is to video/Recording and post it on Facebook and twitter.