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PetSmart, Poor management and social skills at Broadview IL store. Good afternoon, I’ve been shopping PetSmart a good 20 years and never have I been treated with the distain and rudeness as I was today by Alicia, I believe that’s her name, at the Broadview IL store. It was Noonish on a Saturday afternoon and Cindy, the only cashier, called for more cashiers as the line was 8 or 9 people deep. I watched her call on 3 separate occasions for someone to come and help. No one responded. An employee was walking into the store to begin her afternoon shift so I asked if she could get some one to help with the growing line? She went in office and a woman with pink top came out walking towards the exit doors. I asked if she was manager, she replied yes. I again asked for more cashiers. She said there were none. I replied, “can’t you jump on a register?” Her reply to me and every customer behind me was, “you can wait.” Customers were shock be this reply. In addition to the smug comment, the Manager on duty walked out of the store. I pointed out what a poor business practice it is to have customers wait in long lines to give your business their hard earned money. I made my purchase and left the store. I do have the receipt info, if you need it to research transaction. The customer behind me came up to me in parking lot and said Alicia’s comments were totally unprofessional and uncalled for and that he would not be coming back to the Broadview store. I will not be returning either. I do wish you would forward this to the store manager, Don. I’d just like to know what kind a business is not prepared to do big volume on a Saturday afternoon. In addition, if an employee is this miserable in the job maybe he/she should consider a different company.

PetSmart, If I could give 0 stars, I would! My dog wears a brace on his front left forearm, mostly for his comfort, because he broke his ankle 2 years ago. It’s healed, but on occasions – he limps, probably from overuse, and sometimes on rainy days. He can stand and walk perfectly well without it, but his limp is less noticeable with the brace. Like I mentioned – it’s for his comfort – not a medical issue. However, PetSmart does not allow anything on your dog when you drop them off to be groomed – semi-new policy. Ridiculous. They aren’t nice about it either. J.C. is a horrible grooming manager, to say the least. I left him for his grooming appointment against my better judgment (because we absolutely love Mekaylah). I tried calling the “Manager” of the Galveston store (I spoke to Bobby the assistant manager), he made everything worse – he argued with me that they couldn’t groom him if he had a medical issue. I tried telling him my dog was over 10 years old, and it was a comfort issue. He wouldn’t listen. After our phone call, he went to the grooming department and said they couldn’t groom him because of the medical issue! They called me, would not groom my dog, and told me to come get him. I did, and I will Never use PetSmart in any location. It certainly seems that PetSmart is only about money Not taking care of your pet.