Rural King Supply is a farm and home retail chain headquartered in Mattoon, Illinois. Customers often search for the Rural King corporate office when they need help with an online order, store complaint, return, refund, rewards account, inventory issue, pickup delay, product problem, warranty question, tax-exempt account, delivery issue, livestock or farm-supply concern, or an unresolved experience at a local store.
Rural King is known as “America’s Farm and Home Store” and sells farm supplies, livestock feed, tools, hardware, lawn and garden products, workwear, footwear, pet supplies, outdoor products, home goods, and other rural-lifestyle merchandise.
How to Contact Rural King Corporate Office
Rural King Supply4216 DeWitt Avenue
Mattoon, IL 61938
USA
- Rural King corporate office phone: 1-217-235-7101
- Rural King support phone: 1-800-561-1752
- Customer support email: cu*************@*******ng.com
- Official website: RuralKing.com
- Help Center: Rural King Help Center
- Submit a request: Rural King Contact Form
- Store locator: Find a Rural King Store
- Order status: Check RuralKing.com Order Status
- Returns: Rural King Returns and Cancellations
- Rural King Rewards: Rural King Rewards
- Gift card balance: Check a Rural King Gift Card Balance
- Safety recalls: Rural King Safety Recall Information
- Careers: Rural King Careers
- Supplier information: Rural King Supplier Information
- Real estate / suggest a location: Rural King Realty
Rural King’s Help Center lists support hours as Monday through Saturday, 7 a.m. to 7 p.m. Central Time, and Sunday, 8 a.m. to 5 p.m. Central Time. Holiday hours may vary.
The corporate office phone number is not always the fastest route for online orders, returns, store feedback, rewards, tax-exempt questions, or product issues. Rural King directs many issues through its Help Center, support phone number, email, chat, local store, or online request form.
Rural King Phone Menu and Support Options
Rural King’s support phone number is 1-800-561-1752. Rural King’s Help Center says callers can choose from several options:
- Option 1: RK Rewards Visa
- Option 2: Tax-exempt inquiries
- Option 3: RuralKing.com orders
- Option 4: RKguns.com orders
- Option 5: Other inquiries and concerns
Rural King also offers online chat through the website and a customer-support email at cu*************@*******ng.com.
For a problem that happened at a specific store, start with the store manager. For an online order, order cancellation, shipping issue, or return, use the Help Center or call support and choose the option that matches the order type.
What to Have Before Contacting Rural King
Clear records can help Rural King review a store issue, order problem, return, refund, rewards concern, or inventory complaint more quickly.
- Store location
- Date and approximate time of visit
- Receipt or order number
- RuralKing.com account email
- Product name, SKU, UPC, or item number
- Photos of the item, packaging, damage, shelf tag, or receipt
- Tracking number or pickup confirmation
- Rewards account information, if applicable
- Tax-exempt account information, if applicable
- Names or titles of employees or managers contacted
- Dates of prior calls, emails, chats, or store visits
- The specific resolution requested
Do not publish complete payment-card numbers, bank details, driver’s-license information, rewards account numbers, home addresses, phone numbers, employee personal information, or other private details in a public review.
Rural King Store Complaints
Store-level complaints may involve product availability, checkout issues, returns, manager response, animals or chicks, feed, store cleanliness, safety concerns, slow pickup processing, employee conduct, inventory mismatches, or problems getting help in a department.
When reporting a store complaint:
- Contact the store where the problem occurred.
- Ask for the department manager or store manager.
- Keep the receipt, photos, product packaging, or pickup record.
- Explain what happened and the resolution being requested.
- Ask when a manager or district-level representative can follow up.
- Use Rural King’s contact form if the store does not resolve the issue.
- Call 1-800-561-1752 and choose the correct option if additional review is needed.
For immediate safety concerns, animal welfare concerns, threats, injuries, fire, or other urgent issues, contact store management or emergency authorities as appropriate rather than waiting for a corporate response.
RuralKing.com Order Problems
Online order issues may involve missing items, shipping delays, damaged products, defective merchandise, pickup delays, incorrect inventory, replacement parts, order cancellation, refund timing, or a product that does not match the website listing.
For RuralKing.com orders, call 1-800-561-1752 and choose Option 3, email cu*************@*******ng.com, use online chat, or submit a request through the Help Center.
Before contacting Rural King about an online order, gather:
- Order number
- Account email
- Product name and SKU
- Shipping confirmation
- Tracking number
- Pickup confirmation, if applicable
- Photos of damage, packaging, labels, or missing parts
- Any emails or chat transcripts from prior contacts
If the order has not shipped yet, Rural King’s Help Center says customers may be able to request cancellation by contacting support. If the item has already shipped or been processed, a return may be required instead.
Rural King Returns, Refunds and Exchanges
Rural King’s return process depends on whether the item was purchased in a store or online, whether the customer has a receipt, the item condition, product category, and any policy exclusions.
For in-store returns with a receipt, Rural King’s Help Center says the return or exchange should generally be initiated within 30 calendar days of the original purchase. Eligible products should be in like-new condition, undamaged, and include appropriate tags or product paperwork.
For returns without a receipt, Rural King may need to verify identity with a driver’s license or state ID where allowed by law. Digital receipts may be available for some card purchases or Rural King Rewards purchases.
When asking about a return or exchange:
- Bring or save the receipt.
- Keep the product, tags, manuals, and packaging.
- Do not discard damaged shipping materials until Rural King confirms what is needed.
- Photograph damaged or defective items.
- Ask whether the item is subject to a return exception, restocking rule, warranty process, or manufacturer policy.
- Request written confirmation of any refund or replacement decision.
Refund timing may depend on the original payment method, store processing, online-order status, and the customer’s financial institution.
Rural King Inventory and Pickup Complaints
Some customers report frustration when online inventory says an item is available but the store cannot locate it, or when an item delivered to the store takes longer than expected to process for pickup.
Inventory and pickup issues may involve:
- Website inventory not matching store availability
- Delayed pickup-ready emails
- Order processing delays
- Items delivered to the store but not yet released
- Department staff unable to locate merchandise
- Substitutions or canceled items
- Conflicting answers from store staff and online support
When reporting an inventory or pickup problem, keep the order number, store location, product listing, pickup confirmation, tracking record, delivery notice, and any messages from Rural King. Ask whether the issue must be handled by the store, the online order team, or a specialized department.
Rural King Rewards, Tax-Exempt and Gift Card Issues
Rural King customers may contact support about rewards accounts, RK Rewards Visa questions, tax-exempt accounts, gift cards, loyalty lookups, digital receipts, missing savings, or account information that does not match the purchase.
For rewards-related concerns, Rural King directs customers to support at 1-800-561-1752 and the appropriate phone menu option.
For rewards, tax-exempt, or gift card issues, keep:
- Receipt or order number
- Store location
- Rewards phone number or account information, submitted privately
- Tax-exempt account information, if applicable
- Gift card purchase receipt
- Screenshot of the offer, balance, or account error
- The date the issue occurred
Do not publish full gift card numbers, rewards account numbers, tax-exempt documents, driver’s-license information, or payment details in a public complaint.
Rural King Product, Warranty and Repair Complaints
Product complaints may involve defective tools, outdoor power equipment, farm supplies, livestock products, clothing, boots, appliances, pet items, parts, or manufacturer warranty issues.
Before reporting a product concern:
- Keep the receipt or order confirmation.
- Take photos of the product and packaging.
- Record the model number, serial number, SKU, and brand.
- Check whether the issue is handled by Rural King, the manufacturer, a warranty center, or a service department.
- Ask whether the product is eligible for return, exchange, repair, replacement part, or manufacturer claim.
- Keep written confirmation of any decision or next step.
For safety-related product concerns, stop using the item until it can be reviewed. Check Rural King’s safety recall information and the manufacturer’s recall information when applicable.
Rural King Regulated Items and Specialty Departments
Some Rural King departments and online divisions involve extra rules, age requirements, paperwork, pickup restrictions, shipping limitations, or separate order handling.
Customers should carefully follow the official instructions shown for the order type, local store, product category, and applicable law. For specialty or regulated items, do not rely on general store information if the product page, order confirmation, or Help Center gives a more specific process.
For RKguns.com order support, Rural King’s Help Center lists a separate route through the phone menu and online support. Customers should follow the official instructions for that order type and should not mail, return, or transfer regulated items except as instructed by Rural King and as allowed by law.
Rural King Careers and Employment Questions
Rural King hires for store, distribution, corporate, logistics, retail, management, agricultural, and support roles. Job seekers should use Rural King’s official careers page.
Employment questions may involve:
- Store associate positions
- Department roles
- Distribution center jobs
- Management roles
- Corporate support positions
- Application status
- Interview scheduling
- Employee benefits
- Payroll or HR issues for current employees
Applicants should keep copies of job postings, application confirmations, interview emails, and recruiter messages. Current employees should use internal HR, payroll, manager, or employee resources for employment-specific issues.
How to Escalate a Rural King Complaint
- Identify the issue type. Determine whether the problem involves a store, online order, return, rewards account, tax-exempt account, gift card, product defect, pickup delay, or specialty department.
- Start with the correct route. Contact the local store for store-specific issues or use 1-800-561-1752, chat, email, or the contact form for online and account issues.
- Ask for manager review. For store problems, ask for the store manager or department manager.
- Keep records. Save receipts, photos, order numbers, tracking records, chat transcripts, emails, and names or titles of people contacted.
- Request a case or reference number. Ask for a written confirmation when possible.
- Use the contact form. Submit unresolved concerns through Rural King’s online request form.
- Contact corporate for significant unresolved matters. Use the Mattoon corporate address and include copies, not originals, of important documents.
- Use outside complaint options when appropriate. Consumer-protection, product-safety, food/feed, animal welfare, payment-card, or regulatory concerns may require a state agency, card issuer, manufacturer, or other authority depending on the issue.
What to Include in a Written Rural King Complaint
- The Rural King store location
- The order number or receipt number
- The date and approximate time
- The product name, SKU, UPC, or department
- The amount charged or disputed
- Names or departments previously contacted
- Photos, receipts, tracking records, or screenshots
- A brief timeline of what happened
- The exact resolution requested
- A request for written follow-up
Do not publish complete payment-card numbers, bank information, driver’s-license information, rewards account details, gift card numbers, home addresses, phone numbers, employee personal information, or other private details.
Rural King Reviews and Complaints
Recent reviews submitted to CorporateOfficeHeadquarters.com describe several Rural King complaint and compliment themes.
Current review themes include:
- Store livestock or chick availability: A Bristol, Virginia reviewer said they waited for newly arrived chicks but were later told the chicks had already been sold before the stated time.
- Store safety and animal concerns: A St. Clairsville reviewer described an incident involving a rat in the store and said staff did not respond as expected after the customer and family member were startled.
- Positive store assistance: A Benton, Illinois reviewer praised two employees for being helpful during a battery purchase.
- Online inventory frustration: A reviewer said the website showed inventory at a store, while store personnel said the item was not actually available.
- Pickup and processing delays: A Greenwood, Indiana reviewer described repeated delays between delivery to the store and notification that an item was ready for pickup.
These reviews represent individual customer experiences and do not prove that every Rural King customer will have the same result. Outcomes may depend on the store, department, item type, inventory system, order type, manager response, staffing, and documentation provided.
Customers submitting new reviews should identify the store location, approximate date, issue type, support route used, whether a manager responded, and whether the matter was resolved.
About Rural King
Rural King Supply was founded in 1960 in Mattoon, Illinois. The company describes the Mattoon location as the heart of its corporate office, distribution center, and flagship store.
Rural King operates farm and home stores across multiple states and sells products for farmers, homeowners, pet owners, outdoor users, contractors, homesteaders, gardeners, and rural communities.
Rural King products and departments may include:
- Farm and livestock supplies
- Animal feed and animal health products
- Pet supplies
- Tools and hardware
- Lawn and garden products
- Outdoor power equipment
- Workwear and footwear
- Hunting and outdoor products
- Automotive products
- Home goods
- Fencing and gates
- Tractors and attachments at selected locations
- Propane and other store services at selected locations
Product selection, services, hours, inventory, pickup options, and specialty departments vary by location.
Rural King Competitors
Rural King competes with national, regional, and local retailers serving farm, home, lawn, garden, pet, tool, outdoor, and rural-lifestyle customers.
Major competitors include:
- Tractor Supply corporate office and complaints
- Boot Barn corporate office and complaints
- Walmart corporate office and complaints
- Fleet Farm
- Blain’s Farm & Fleet
- Runnings
- Bomgaars
- Atwoods
- Orscheln / farm and home retailers in overlapping markets
- Local feed, seed, hardware, and agricultural supply stores
Customers may compare stores based on product selection, livestock feed, farm supplies, pricing, local inventory, online order accuracy, returns, rewards, specialty departments, repair services, store cleanliness, manager follow-up, and complaint handling.
Related Rural King and Consumer Help Resources
- Official Rural King Help Center
- Submit a Rural King request
- Rural King returns and cancellations
- Find a Rural King store
- Check RuralKing.com order status
- Rural King safety recalls
- Tractor Supply corporate office
- Boot Barn corporate office
- Walmart corporate office
- Research unfamiliar farm, retail, or online order charges on ChargeOnMyCard.com
- Check suspicious coupons, order messages, gift cards, and retail scams on ThinkItsAScam.com
- Read or leave broader company reviews on ZeroStars.org
- Find additional support resources on CSNDB.com
Frequently Asked Questions About Rural King
Where is the Rural King corporate office?
Rural King’s corporate office is located at 4216 DeWitt Avenue, Mattoon, Illinois 61938.
What is the Rural King corporate office phone number?
The Rural King corporate office phone number commonly listed for the Mattoon headquarters is 1-217-235-7101.
What is the Rural King support phone number?
Rural King support can be reached at 1-800-561-1752. Rural King lists phone-menu options for rewards, tax-exempt inquiries, RuralKing.com orders, RKguns.com orders, and other inquiries.
Does Rural King have an email address?
Rural King lists cu*************@*******ng.com for customer support.
How do I contact a Rural King store?
Use the official Rural King store locator to find the local store address, phone number, hours, and available services.
How do I check a RuralKing.com order?
Use the order-status page, the Help Center, online chat, or call 1-800-561-1752 and choose the RuralKing.com order option.
How do I return something to Rural King?
Return rules depend on whether the item was purchased in store or online, whether the customer has a receipt, item condition, product category, and policy exceptions. Check the official returns page before returning an item.
How do I complain about a Rural King store?
Start with the store manager. Keep the receipt, product details, photos, and timeline. If the store does not resolve the issue, use Rural King’s contact form, support phone number, email, or corporate mailing address.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, company information, complaint resources, and customer reviews since 2004.
Contact information is reviewed against official company pages, Help Center resources, business records, support articles, and reliable sources when available.
The review section below allows customers to describe which Rural King store or order was involved, what happened, who they contacted, and whether the issue was resolved.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Rural King Supply, Rural King, RK Holdings, RKguns.com, any Rural King store, any Rural King credit-card issuer, rewards provider, payment processor, product manufacturer, or shipping partner.
This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CorporateOfficeHeadquarters.com cannot access Rural King orders, cancel purchases, process refunds, locate inventory, issue rewards credits, approve returns, repair products, handle regulated-item transactions, or resolve store disputes.
Contact Rural King directly through the local store, Help Center, online request form, support phone number, email, or chat for order-specific or store-specific assistance.
Share Your Rural King Experience
Have you contacted Rural King about an online order, store complaint, inventory issue, pickup delay, return, refund, rewards account, tax-exempt account, gift card, product problem, warranty, livestock/feed issue, or unresolved manager follow-up?
Share your experience below. Include the store location, approximate date, order or receipt type, issue category, who you contacted, and whether Rural King resolved the issue.
Do not include complete payment-card numbers, bank details, driver’s-license information, rewards numbers, gift card numbers, home addresses, phone numbers, employee personal information, or other private details.