Big Y Foods is a family-owned supermarket company serving communities in Massachusetts and Connecticut. Customers commonly search for the Big Y corporate office when they need the headquarters address, corporate phone number, customer support, gift card assistance, digital coupon help, or a way to escalate an unresolved complaint about a Big Y supermarket or Big Y Express location.
Big Y Corporate Office and Headquarters Contact Information
- Company: Big Y Foods, Inc.
- Primary Supermarket Brand: Big Y Your Family Market
- Ownership: Privately owned by the D’Amour family
- Big Y Corporate Office Address: 2145 Roosevelt Avenue, Springfield, MA 01104, USA
- Corporate Mailing Address: P.O. Box 7840, Springfield, MA 01102-7840, USA
- Big Y Corporate Office Phone Number: 1-413-784-0600
- Big Y Customer Support: 1-800-828-2688
- Customer Support Hours: Monday through Friday, 8:00 a.m.–4:30 p.m. ET
- Gift Card Support: 1-877-231-0549
- Big Y Express Fleet Fuel: 1-800-211-1242
- Online Contact Form: Contact Big Y
- Official Website: www.bigy.com
About Big Y Foods
Big Y Foods is an independently operated New England supermarket company headquartered in Springfield, Massachusetts. The business traces its history to 1936, when brothers Paul and Gerry D’Amour opened the Y Cash Market in Chicopee, Massachusetts.
The company remains privately owned by the D’Amour family. Big Y operates more than 70 supermarket locations and related retail formats in Massachusetts and Connecticut. Its operations include Big Y supermarkets, Big Y Express fuel and convenience locations, Table & Vine, and Fresh & Local Distribution Center operations.
Big Y supermarkets commonly offer groceries, fresh produce, meat, seafood, bakery products, prepared foods, deli selections, floral products, household necessities, digital savings and loyalty benefits. Products and departments vary by store.
Who Owns Big Y?
Big Y Foods is privately owned by the D’Amour family. It is not a publicly traded company and does not have a stock-market ticker symbol.
The company was founded by brothers Paul and Gerry D’Amour. Later generations of the family have continued to lead the business. Michael D’Amour serves as president and CEO, while Charles D’Amour serves as chairman.
Choose the Correct Big Y Contact
Different concerns should be directed to the team most capable of investigating them:
- Store purchase or refund: Contact the customer service desk or store manager at the location where the purchase occurred.
- Product quality: Keep the product, packaging, receipt, UPC, expiration date and photographs when appropriate.
- Digital coupon or myBigY account: Save screenshots of the offer and account before contacting Customer Support.
- Pickup or online order: Keep the order number, receipt, substitutions and photographs of missing or damaged items.
- Gift card: Call 1-877-231-0549 and keep the card and activation receipt.
- Fleet Fuel account: Call 1-800-211-1242.
- Employment question: Use Big Y’s official careers section or contact the management team at the applicable store.
- Unresolved complaint: Call Big Y Customer Support at 1-800-828-2688 or submit the official contact form.
How to Escalate a Big Y Complaint
For most Big Y complaints, use the following escalation process:
- Start with the store: Speak with the customer service desk, department manager or store manager.
- Keep supporting information: Save the receipt, product packaging, digital coupon screenshot, order information and relevant photographs.
- Contact Big Y Customer Support: Call 1-800-828-2688 during published support hours or use the online contact form.
- Request further review: Ask that the concern be referred to the appropriate district, regional or corporate representative if the initial response is incomplete.
- Write to headquarters: Send a concise complaint to Big Y Foods, Inc., P.O. Box 7840, Springfield, MA 01102-7840.
Include the store location, visit date, transaction details, employees or managers already contacted, and the specific resolution you are requesting.
Common Big Y Complaints and Support Requests
Advertised Prices and Digital Coupons
Pricing complaints may involve advertised specials, digital coupons, myBigY offers, loyalty-account problems or discounts that do not appear at checkout. Take a screenshot of the offer before it expires and keep the receipt showing the final price. Ask the store’s customer service desk to review the transaction before leaving whenever possible.
Refunds and Checkout Errors
Customers may seek help with incorrect prices, duplicate charges, missing discounts or promised refunds. Keep the original receipt and note the register, date and approximate transaction time. Start with the store where the transaction occurred.
Product Quality and Discontinued Products
Some customer feedback concerns spoiled or poor-quality food, bakery items, prepared meals, packaging quality, or products that have been discontinued. For a quality complaint, keep the receipt, packaging, UPC, lot code and expiration date. If requesting the return of a discontinued product, include the product’s complete name and the store where it was previously purchased.
Store Cleanliness and Maintenance
Store complaints may involve floors, shopping carts, restrooms, café areas, displays, parking lots or other maintenance concerns. Notify the store manager promptly and provide the location, date, time and photographs when appropriate.
Product Locations and Store Layout
Customers sometimes complain when frequently purchased products are moved or difficult to locate. Ask a store employee for assistance and provide specific feedback to the store manager if repeated layout changes create accessibility or shopping difficulties.
Pickup and Online Order Problems
Pickup complaints may involve substitutions, unavailable items, missing products, damaged groceries, delays or refund problems. Keep the order number, confirmation, receipt and photographs of damaged or incorrect items.
Employee or Manager Complaints
If a complaint involves an employee or manager, document the store, department, date, time and a factual description of the interaction. Avoid posting employees’ private information publicly. Provide identifying details directly to Big Y so it can investigate internally.
Big Y Gift Card Complaints
Gift card complaints can involve activation failures, incorrect balances, damaged cards or cards that cannot be used. Keep the gift card, purchase receipt, activation receipt and any balance information. Call gift card support at 1-877-231-0549.
Never post the complete gift card number or PIN in a public review. Be cautious of anyone who asks you to purchase Big Y gift cards as payment for taxes, utility bills, technical support, prizes, bail, fines or another unrelated obligation.
Big Y Reviews and Feedback
Recent reader-submitted reviews on CorporateOfficeHeadquarters.com include feedback about discontinued products, changing product locations, paper-bag durability, store cleanliness, prepared holiday meals, pricing and digital offers.
These comments represent individual customer experiences. Conditions can vary by store, department, product availability, staffing, management and the circumstances of each visit.
Big Y Competitors
Big Y competes with regional grocery companies, national supermarket chains, discount grocers and warehouse retailers. Related corporate office pages include Stop & Shop, Shaw’s, Coborn’s and Market Basket.
Big Y also competes in parts of its market with Aldi, Costco, Walmart, Whole Foods Market, Trader Joe’s, Price Chopper, Wegmans and local independent grocers.
Frequently Asked Questions
Where is the Big Y corporate office?
Big Y’s corporate headquarters is located at 2145 Roosevelt Avenue, Springfield, MA 01104. Corporate correspondence can be mailed to P.O. Box 7840, Springfield, MA 01102-7840.
What is the Big Y corporate office phone number?
The Big Y corporate office phone number is 1-413-784-0600. For customer service matters, call 1-800-828-2688.
What are Big Y Customer Support’s hours?
Big Y lists Customer Support hours as Monday through Friday, 8:00 a.m.–4:30 p.m. ET. Holiday hours may vary.
How do I make a complaint to Big Y?
Begin with the customer service desk or manager at the store involved. If the concern remains unresolved, call Big Y Customer Support or submit the official online contact form with the store, transaction and complaint details.
Who owns Big Y Foods?
Big Y Foods is a privately held company owned by the D’Amour family. The company was founded by brothers Paul and Gerry D’Amour in 1936.
How do I complain about a Big Y digital coupon?
Save screenshots of the coupon, eligibility requirements and account before the offer expires. Keep the receipt and ask the store customer service desk to review the transaction. Contact Big Y Customer Support if the store cannot resolve it.
How do I report a poor-quality or spoiled Big Y product?
Keep the product, receipt, packaging, UPC, expiration date and photographs. Contact the store manager promptly. Serious food-safety concerns may also be reported to the appropriate local health department.
What is the Big Y gift card support number?
Big Y gift card support can be reached at 1-877-231-0549.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers and complaint-escalation information since 2007. We distinguish company-provided contact information from reader-submitted reviews and encourage customers to use the support route appropriate to their concern.
Page Update Note
This page was reviewed and updated on August 4, 2026 to verify Big Y’s corporate address, corporate and customer-support numbers, Customer Support hours, gift card and Fleet Fuel contacts, family ownership, business overview, complaint routes and current reader feedback topics.
Disclaimer
CorporateOfficeHeadquarters.com is an independent informational website and is not affiliated with Big Y Foods, Inc., the D’Amour family or any Big Y location. This page is provided for corporate-contact, review and complaint-information purposes. Store policies, prices, promotions, product availability, refunds, support hours and services may change.
Share Your Big Y Experience
Have you contacted a Big Y store manager, Customer Support or the corporate office? Share your experience below, including the store location, general issue, contact route used and whether the matter was resolved.
Do not post loyalty-account credentials, gift card numbers, payment information, home addresses, telephone numbers, employee private information or other sensitive details in a public review.