People search for the Market Basket corporate office when they need the Tewksbury headquarters address, main office phone number, Customer Care hours, Human Resources guidance, or help escalating an unresolved store, pricing, product-quality, availability, food-safety, or employee-service complaint. Market Basket is operated by Demoulas Super Markets, Inc. and serves communities throughout New England.
Market Basket Corporate Office and Main Office Information
The Market Basket corporate office and main office are located at 875 East Street in Tewksbury, Massachusetts. Market Basket identifies this address as the Demoulas Super Markets, Inc. corporate office and directs Customer Care correspondence there.
- Company: Demoulas Super Markets, Inc.
- Brand: Market Basket
- Market Basket Corporate Office Address: ATTN: Customer Care, 875 East Street, Tewksbury, MA 01876, USA
- Market Basket Main Office Phone Number: 1-978-851-8000
- Market Basket Corporate Phone Number: 1-978-851-8000
- Corporate Customer Care Hours: Monday-Thursday, 7 a.m.-4:30 p.m.; Friday, 7 a.m.-noon
- Official Contact Form: Contact Market Basket
- Store Contact Information: Market Basket Store Locator
- Jobs and Applications: Market Basket Jobs
- Product Recalls: Market Basket Recall Information
- Official Website: ShopMarketBasket.com
Market Basket corporate office and main office information for Tewksbury, Massachusetts.
Choose the Correct Market Basket Contact
Market Basket’s official contact page encourages customers to speak with the local store before contacting the corporate office. Store managers can usually address current store conditions, item availability, pricing, employee service, and department-specific concerns more quickly.
- Store-service complaint: Speak with the customer-service desk, department manager, assistant manager, or store manager.
- Pricing or overcharge: Bring the receipt, shelf label, weekly flyer, and product information to the store’s customer-service desk.
- Product-quality concern: Keep the item, packaging, UPC, lot code, date information, receipt, and photographs when appropriate.
- Food-safety concern: Notify the store manager promptly and preserve the product and packaging when it is safe to do so.
- Missing or unavailable item: Ask the department manager whether the item is temporarily unavailable, discontinued, seasonal, or offered at another location.
- Store cleanliness or aisle hazard: Notify the manager immediately when boxes, spills, equipment, or another obstruction may cause an injury.
- Employee-conduct complaint: Record the store, department, date, time, and employee role without publishing personal accusations or identifying information online.
- Job application: Apply through Market Basket Jobs or submit a printed application to the location where you want to work.
- Current employee or HR matter: Use the internal manager or Human Resources route provided by Market Basket. Private employment information should not be submitted as a public review.
- Unresolved complaint: Call Market Basket’s corporate office or submit the official contact form and select the store involved.
What to Have Before Contacting Market Basket
Gathering the right information can help the local store or Market Basket Customer Care investigate the complaint.
- Market Basket store address, city, state, and store number
- Date and approximate time of the visit or transaction
- Receipt and payment method, without exposing the complete card number
- Product name, brand, size, UPC, lot code, and expiration or best-by date
- Photographs of the product, shelf label, receipt, aisle condition, or relevant sign
- Department involved, such as produce, bakery, meat, seafood, deli, grocery, or Market’s Kitchen
- Name or role of the manager or representative already contacted
- A short timeline and the specific resolution being requested
How to Escalate a Market Basket Complaint
- Contact the local store. Begin with the department manager, customer-service desk, or store manager. Market Basket’s store pages provide direct telephone numbers and identify store management.
- Document the response. Record when you contacted the store, who responded, what was discussed, and any resolution that was offered.
- Contact Market Basket Customer Care. Call 1-978-851-8000 during corporate Customer Care hours or use the official online form. Select the relevant store and explain what happened.
- Request follow-up by email or telephone. The contact form allows customers to indicate their preferred response method. Keep a copy or screenshot of the submitted complaint.
- Escalate in writing. For a serious or repeatedly unresolved issue, send a concise written complaint to Demoulas Super Markets, Inc., ATTN: Customer Care, 875 East Street, Tewksbury, MA 01876.
Market Basket Pricing and Overcharge Complaints
Pricing complaints may involve a shelf label, weekly flyer, sale sign, store-brand item, scanned price, quantity requirement, or final receipt total.
Before approaching the customer-service desk, confirm that the product size, variety, sale dates, and qualifying quantity match the advertised offer. Keep the original receipt and photograph the shelf label or sign when possible.
If the store cannot resolve the discrepancy, use Market Basket’s contact form and provide:
- The store location and transaction date
- The product name, size, and UPC
- The advertised or displayed price
- The amount charged on the receipt
- A photograph or screenshot of the applicable offer
- The response provided by store management
General concerns about rising grocery prices can also be submitted as feedback, although a corporate response or specific price change is not guaranteed.
Market Basket Product Quality and Store-Brand Complaints
Product-quality complaints may involve a change in taste, strength, texture, freshness, packaging, quantity, or performance. Market Basket’s visible reader reviews include a concern about the perceived strength of a Market Basket-brand tea product.
For a product complaint, retain the packaging and provide:
- Complete product name and size
- UPC or barcode
- Lot, batch, production, or date code
- Best-by, sell-by, or expiration date
- Store and purchase date
- Receipt and photographs
- A clear description of the difference or defect noticed
This information may help Market Basket determine whether the concern involves one package, one production lot, or a broader product issue.
Food Safety, Animals, and Product-Handling Concerns
A visible Market Basket review raises a concern about an animal being brought near a store area associated with food handling. Individual reviews are customer allegations and do not establish what occurred or whether a policy was violated.
For a food-handling, contamination, animal-access, spoiled-food, allergen, or sanitation concern:
- Notify the store manager while the issue can still be inspected
- Identify the department and exact location
- Record the date and approximate time
- Provide photographs only when they can be taken safely and appropriately
- Avoid confronting another customer or making assumptions about a disability or service animal
- Contact Customer Care if the store does not address the concern
For an urgent suspected foodborne illness, allergen exposure, injury, or other health concern, seek appropriate professional assistance rather than relying only on a corporate complaint or public review.
Store Stocking, Aisle Obstructions, and Safety Complaints
Reader feedback also describes difficulty navigating aisles while shelves were being stocked. Boxes, carts, pallets, spills, or equipment can create concerns for older shoppers, customers with disabilities, and others moving through the store.
Report an immediate obstruction or trip hazard to a store employee or manager so it can be addressed. Include the aisle, department, time, and a description of the condition. If an injury occurred, notify management before leaving when possible and request documentation of the report.
Item Availability and Department Complaints
Market Basket product availability can vary by location, department, delivery schedule, time of day, and customer demand. A reader review describes repeated difficulty obtaining a particular prepared-food item.
When an item is consistently unavailable:
- Ask the department manager when the product is normally prepared or restocked
- Confirm whether the item is discontinued, seasonal, or temporarily unavailable
- Ask whether another nearby Market Basket carries it
- Use the contact form to submit a product request or recurring availability concern
Market Basket Human Resources and HR Department
People frequently search for a Market Basket Human Resources phone number, Market Basket HR number, or Market Basket HR department. Market Basket does not publish a dedicated general HR telephone number on the official corporate contact or employment pages reviewed for this update.
Job applicants should use the official Market Basket Jobs website. The site provides an online application and a printable application that can be delivered to the desired store. Applicants can also speak with a hiring manager at that location.
Current employees should use the manager, payroll, or Human Resources contact provided internally by Market Basket. The main office number is 1-978-851-8000, but it should not be described as a dedicated HR line.
Does Market Basket Have a Customer-Service Email Address?
Market Basket does not prominently publish a general Customer Care email address. Customers can send an electronic message through the official contact form and request that Market Basket respond by email or telephone.
The form asks for the customer’s contact information, message type, applicable store, and a description of the issue. Save a copy or screenshot of the submission.
Market Basket Product Recalls
Market Basket maintains an official recall page covering food, over-the-counter health products, household goods, allergens, packaging problems, contamination concerns, and other withdrawals or recalls.
If a product in your home matches an official recall:
- Follow the specific instructions published for that product
- Do not consume or use a product identified as unsafe
- Check the UPC, size, lot code, and date information carefully
- Keep the product separated from other household items when appropriate
- Contact the store or Customer Care with additional questions
About Market Basket
Market Basket’s history began in 1917 when Athanasios and Efrosini Demoulas opened a small food store in Lowell, Massachusetts. The business developed into the regional supermarket company now operated by Demoulas Super Markets, Inc.
Market Basket’s official website currently describes a network of 90 stores throughout New England. Its store resources list locations in Massachusetts, New Hampshire, Maine, and Rhode Island.
The company’s stores may include departments such as bakery, produce, meat, seafood, delicatessen, dairy and frozen foods, Market’s Kitchen, Market’s Café, sushi, beer and wine, and general grocery. Departments and services vary by location.
Market Basket Reviews and Complaint Topics
Visible CorporateOfficeHeadquarters.com reviews include customer feedback involving:
- A perceived change in a Market Basket store-brand product
- An animal near an area associated with food handling
- Grocery pricing and affordability
- Prepared-food availability
- Shelf-stocking activity and aisle obstructions
These reviews reflect individual customer experiences and allegations. They should not be interpreted as describing every Market Basket store, product, manager, employee, department, or corporate response.
Market Basket Competitors and Related Corporate Office Pages
Market Basket competes with regional and national supermarkets operating throughout New England. Related corporate office pages include:
Official Market Basket Resources
- Market Basket Contact Form and Corporate Information
- Market Basket Main Office Information
- Market Basket Store Locator
- Market Basket Jobs and Applications
- Market Basket Product Recalls
- Market Basket History
Frequently Asked Questions About Market Basket Corporate Office
Where is the Market Basket corporate office?
The Market Basket corporate office is located at 875 East Street, Tewksbury, MA 01876.
What is the Market Basket main office address?
The Market Basket main office address is Demoulas Super Markets, Inc., ATTN: Customer Care, 875 East Street, Tewksbury, MA 01876.
What is the Market Basket main office phone number?
The Market Basket main office phone number is 1-978-851-8000.
What is the Market Basket corporate phone number?
The Market Basket corporate phone number is 1-978-851-8000.
What are Market Basket corporate office hours?
Market Basket lists corporate Customer Care hours as Monday through Thursday from 7 a.m. to 4:30 p.m. and Friday from 7 a.m. to noon.
What is the Market Basket Human Resources phone number?
Market Basket does not publish a dedicated general Human Resources number on its official corporate contact or employment pages. Applicants should use Market Basket Jobs or speak with a hiring manager at the desired store.
How do I email Market Basket?
Use the official Market Basket contact form and select email as the preferred response method. Market Basket does not prominently publish one general Customer Care email address.
How do I complain about a Market Basket store?
Start with the store’s customer-service desk or manager. If the issue remains unresolved, call the Market Basket corporate office or submit the official contact form with the store, receipt, date, supporting evidence, and requested resolution.
How many Market Basket stores are there?
Market Basket’s official website currently states that it operates 90 stores throughout New England.
Which states have Market Basket stores?
Market Basket’s current store resources list locations in Massachusetts, New Hampshire, Maine, and Rhode Island.
Is this the same as every company named Market Basket?
No. This page concerns the New England supermarket chain operated by Demoulas Super Markets, Inc. Other unrelated grocery businesses also use the Market Basket name.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, main-office contacts, Customer Care routes, complaint information, and review platforms for major companies and regional businesses. We review official company pages, support resources, public information, and reader-submitted experiences when updating corporate office pages.
Page Update Note
This page was updated on August 5, 2026 to confirm the Market Basket corporate address, main office phone number, Customer Care hours, official contact form, current 90-store New England footprint, careers and application route, product-recall information, Human Resources guidance, and complaint escalation options.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Demoulas Super Markets, Inc., Market Basket, any Market Basket store, product manufacturer, payment processor, employment service, or related company.
This page is provided for informational, review, and complaint purposes only. It is not legal, medical, food-safety, employment, financial, refund, or consumer-protection advice. Verify current information directly with Market Basket, the local store, or the organisation responsible for the applicable product or service.
Share Your Market Basket Experience
If you have contacted a Market Basket store manager, Customer Care, the Market Basket corporate office, a department manager, or an employment contact, please share your experience below. Explain the general issue and which contact route worked, but do not publish private payment, medical, employment, personnel, or identifying information.