Dierbergs Corporate Office Headquarters: Address, Phone Number, Customer Service and Complaints 

Dierbergs Markets’ corporate office headquarters is located at 16690 Swingley Ridge Road in Chesterfield, Missouri. The published Dierbergs corporate phone number is 636-532-8884. Customers can also submit questions, comments, product concerns, store complaints, Rewards-account problems and other feedback through the official Dierbergs Contact Us page.

Dierbergs is a fourth-generation, family-owned grocery company serving communities in Missouri and Illinois. Its stores sell groceries, produce, meat, seafood, bakery products, prepared meals, deli foods, floral products, wine and spirits, household supplies and seasonal merchandise. Corporate headquarters, local stores, online-order services, delivery providers, Dierbergs Rewards, Mercy Pharmacy, catering and specialty departments have different responsibilities. This page explains which contact route to use and how to escalate an unresolved Dierbergs complaint.

Dierbergs Corporate Office Contact Information

• Company: Dierbergs Markets, Inc.
• Corporate Headquarters Address: 16690 Swingley Ridge Road, Chesterfield, MO 63017, USA
• Dierbergs Corporate Phone Number: 636-532-8884
• Official Website: Dierbergs.com
• Customer Contact and Feedback: Dierbergs Contact Us
• Store Locator: Find a Dierbergs Store
• Dierbergs Rewards: Dierbergs Rewards Information
• Online Shopping: Shop Through Dierbergs.com
• Recipes: Dierbergs Recipes
• Careers: Dierbergs Careers
• Pharmacy Questions: Contact the Mercy Pharmacy operating inside the applicable store

Dierbergs does not prominently publish public walk-in hours for its Chesterfield corporate office. Customers should not visit the headquarters to return groceries, collect an online order, request a refund, use a gift card, pick up a catering order, fill a prescription or apply for a store job unless Dierbergs has provided specific instructions.

Where Is Dierbergs Corporate Headquarters?

Dierbergs Markets is headquartered at 16690 Swingley Ridge Road, Chesterfield, Missouri 63017. Chesterfield is located in western St. Louis County.

The headquarters supports company leadership, store operations, buying, merchandising, marketing, finance, technology, supply-chain management, human resources, legal administration, food production and other company-wide functions.

The corporate office is separate from Dierbergs retail stores. Customers looking for store hours, local inventory, grocery pickup, prepared foods, bakery products, floral services or a store manager should use the official store locator.

What Is the Dierbergs Corporate Phone Number?

The published Dierbergs corporate office phone number is 636-532-8884.

This number may be appropriate for corporate, administrative, vendor, business and unresolved customer-service matters. However, the local store is usually the fastest contact for:

• A current grocery order
• An incorrect checkout price
• A missing pickup item
• A refund requested at the store
• A bakery or deli order
• A floral order
• A catering pickup
• A food-quality complaint
• A store employee interaction
• Local product availability

Customers should not assume that the corporate receptionist can access every receipt, Rewards account, delivery record, pharmacy record or department order.

Dierbergs Corporate Office vs. Local Store Support

Dierbergs’ corporate office and local stores handle different types of concerns.

Corporate headquarters generally handles executive administration, company policy, merchandising, purchasing, marketing, legal matters, human resources, technology, vendor relations and other business-wide operations.

Local Dierbergs stores normally handle immediate grocery purchases, refunds, checkout concerns, local inventory, prepared-food orders, bakery products, floral orders, catering pickup, employee supervision and store conditions.

Dierbergs online support can assist with website accounts, online orders, Rewards accounts, digital offers, receipts and other technology-related concerns.

Delivery providers may control the shopper, driver, delivery route, delivery status and certain refund decisions when the order was placed through a third-party platform.

Mercy Pharmacy operates the pharmacy services located inside participating Dierbergs stores. Prescription, pharmacist, insurance, vaccination and pharmacy-payment concerns should normally be directed to Mercy Pharmacy.

Choose the Correct Dierbergs Contact Route

• Store experience: Speak with the store manager.
• Incorrect price or duplicate charge: Contact the store shown on the receipt.
• Online grocery order: Use the account or service through which the order was placed.
• Curbside or pickup order: Contact the selected Dierbergs store.
• Delivery problem: Contact Dierbergs and the delivery platform when a third party was involved.
• Dierbergs Rewards: Sign into the account and use the Contact Us form.
• Bakery order: Contact the bakery department at the selected store.
• Deli or prepared-food order: Contact the store that accepted the order.
• Floral order: Contact the floral department at the fulfilling store.
• Catering order: Contact the store or department shown on the confirmation.
• Gift card: Contact the selling store or Dierbergs customer support.
• Pharmacy: Contact the Mercy Pharmacy inside the store.
• Employment: Use the official Dierbergs Careers website.
• Vendor or supplier inquiry: Contact corporate headquarters.
• Donation request: Use Dierbergs’ current community or contact process.
• Privacy concern: Submit the concern through Dierbergs’ official Contact Us page.

What to Have Before Contacting Dierbergs

• The Dierbergs store location
• The purchase date and approximate time
• The receipt or transaction number
• The product name, size and barcode
• The amount charged
• The payment method
• The online order or pickup number
• The delivery provider, when applicable
• The Rewards-account telephone number or email address
• Photographs of damaged packaging or an incorrect product
• The name or role of the manager already contacted
• A clear description of the requested resolution

Do not publish payment-card numbers, Rewards passwords, gift-card numbers, prescription information, home addresses, personal telephone numbers, private email addresses, employee information or unredacted receipts in a public review.

How to Escalate a Dierbergs Complaint

Begin with the store or department responsible for the transaction. Ask to speak with the department manager or store manager and provide the receipt, order details and requested resolution.

If the store does not resolve the issue, submit the official Dierbergs Contact Us form or call 636-532-8884.

Include:

1. The store location
2. The date and approximate time
3. The product, service or order involved
4. What occurred
5. Who was previously contacted
6. The response received
7. Relevant photographs or documents
8. The specific resolution requested

Possible resolutions might include a corrected charge, replacement item, refund, store credit, restored digital offer, Rewards-account correction, reordered department product or written explanation.

For a substantial unresolved corporate matter, written correspondence may be addressed to:

Dierbergs Markets, Inc.
16690 Swingley Ridge Road
Chesterfield, MO 63017

Send copies rather than original receipts, gift cards, payment cards, medical records, identification documents or other irreplaceable materials. Mailing corporate does not replace a time-sensitive food-safety report, refund request, pharmacy inquiry or payment dispute.

Dierbergs Store Complaints

Store complaints may involve customer service, checkout lines, incorrect prices, food quality, stock availability, cleanliness, accessibility, employee conduct, pickup orders or management response.

Ask for the store manager while the details can still be reviewed. Provide the date, approximate time, department and receipt.

A useful complaint focuses on verifiable facts:

• What was purchased or requested
• What the shelf, advertisement or employee represented
• What occurred
• What was paid
• Who was contacted
• What outcome is requested

If the store manager does not address the concern, use Dierbergs’ corporate contact form and identify the location and manager previously contacted.

Dierbergs Price and Checkout Complaints

Pricing concerns may involve a shelf tag, weekly advertisement, digital offer, reduced product, Rewards price, quantity discount or an item scanned more than once.

Keep the receipt and, when practical, photograph the shelf label or promotional sign. Make sure the photograph shows the product description, size, price and promotional dates.

Check whether:

• The offer required a Dierbergs Rewards account
• A digital offer needed to be activated
• The product size or variety matched the advertisement
• A purchase limit applied
• The promotion had started or expired
• The checkout scanned the same barcode shown on the shelf

Ask the store to review the transaction before leaving when possible.

Dierbergs Grocery Returns and Refunds

Return and refund handling can depend on the product, condition, purchase date, receipt and reason for the return.

Customers should bring the item, packaging and receipt to the store where the purchase was made. Perishable, opened, temperature-sensitive, prepared, custom and alcohol products may require additional review.

For a refund complaint, keep:

• The original receipt
• The product and packaging, when safe
• The refund receipt
• The date the store approved the refund
• The payment statement showing whether the credit posted

A pending payment authorization may disappear differently from a completed charge being refunded. Contact the bank or card issuer if Dierbergs confirms that a refund was issued but the credit does not appear.

Food Quality Complaints

Food complaints may involve spoilage, damaged packaging, foreign material, an unusual odor, incorrect labeling, an expired product or a prepared item that does not match the order.

Preserve:

• The receipt
• The product packaging
• The UPC or barcode
• The use-by or best-by date
• The lot or production code
• Photographs of the concern
• Information about storage and preparation

Contact the store manager promptly. Do not keep or transport food that may present an immediate health risk merely to preserve evidence. Photographs and packaging information may be sufficient for the store’s initial review.

Food-Safety and Illness Concerns

Customers who believe food may have caused an illness should document the store, product, purchase date, consumption date, symptoms and anyone else who ate the food.

Seek medical attention for severe, persistent or concerning symptoms. Call emergency services for an immediate medical emergency.

A local health department may also be contacted when the concern appears to present a broader public-health risk. CorporateOfficeHeadquarters.com cannot diagnose an illness or determine its cause.

Food Allergy Complaints

Customers with food allergies should review current product labels and speak directly with the applicable bakery, deli, seafood, meat or prepared-food department.

Ingredients, suppliers, recipes and preparation procedures can change. Shared equipment and preparation areas may create a risk of cross-contact.

Tell the store:

• The specific allergen
• The product or department involved
• The requested preparation or accommodation
• Whether cross-contact is a concern

Do not rely only on an older label, website description or previous purchase.

Dierbergs Online Shopping Complaints

Online-shopping concerns may involve unavailable products, substitutions, incorrect quantities, pickup delays, missing groceries, delivery problems, duplicate charges or a promotion that did not apply.

Review the selected store, fulfillment method, substitution preferences, delivery address and total before submitting the order.

When contacting support, provide:

• The order number
• The selected store
• The pickup or delivery time
• The missing, incorrect or substituted products
• The amount charged
• The delivery company, if applicable
• The requested resolution

Dierbergs Pickup Complaints

Wait for confirmation that a pickup order is ready before traveling to the store.

For a delayed or incomplete order:

1. Review the confirmation and order status.
2. Verify that the correct store was selected.
3. Contact the store’s pickup department.
4. Provide the order number and customer name.
5. Ask whether unavailable products were substituted or removed.
6. Inspect the order soon after collection.

Report missing refrigerated or frozen products promptly.

Dierbergs Delivery Complaints

A grocery delivery may involve Dierbergs and a third-party delivery provider. The correct contact depends on what caused the problem.

Contact Dierbergs when the concern involves:

• The products selected
• A substitution
• A missing sealed item
• An incorrect product
• Food quality before delivery
• A store promotion

Contact the delivery provider when the concern involves:

• The shopper or driver
• A delivery made to the wrong address
• A delivery-status error
• An unauthorized placement location
• A tip or delivery charge controlled by the platform

Save screenshots of the delivery status, driver messages and support conversation.

Dierbergs Rewards

Dierbergs Rewards is the company’s free customer loyalty program. Members can use a registered telephone number, website account or Dierbergs mobile app to access eligible offers and account features.

Program features may include:

• Member-only savings
• Digital offers
• Personalized promotions
• Digital shopping tools
• Saved lists
• Purchase-related account information
• Special promotional opportunities

Offers, eligibility, limits and expiration dates can vary. Customers should review the terms displayed with each offer.

Missing Dierbergs Rewards Discounts

Before contacting support:

1. Confirm that the correct telephone number or account was used.
2. Check whether the offer had to be activated.
3. Review the eligible product, quantity and dates.
4. Keep the receipt.
5. Take a screenshot of the offer when available.

Submit the receipt, store, date, account information and offer details through Dierbergs’ Contact Us page. Do not send an account password.

Dierbergs Gift Cards

Dierbergs gift cards should be purchased and checked through an official Dierbergs store or verified company channel.

Gift-card concerns may involve:

• A card that was not activated
• An incorrect balance
• A damaged card
• A lost or stolen card
• A card rejected at checkout
• An unauthorized redemption

Keep the purchase receipt and card number in a secure place. Never publish the complete card number or PIN in a public review.

Gift cards are commonly used in scams. A legitimate business or government agency will not require payment for an unrelated debt, emergency or prize through Dierbergs gift cards.

Dierbergs Bakery Complaints

Dierbergs bakery departments offer cakes, desserts, breads, pastries and other prepared products. Selection and custom-order availability vary by store.

For a custom-cake or bakery complaint, preserve:

• The order confirmation
• The selected store
• The pickup date and time
• The requested size, flavor and design
• The inscription or personalization
• Photographs of the completed order

Contact the bakery department promptly if an order is incorrect or delayed. Do not wait until after the event when the store could have corrected the problem.

Dierbergs Deli and Prepared-Food Complaints

Deli and prepared-food complaints may involve an incorrect order, missing tray, late pickup, wrong quantity, food temperature, labeling or product quality.

Contact the department that accepted the order. Provide the confirmation, guest count, menu selection, pickup time and requested resolution.

Large holiday and event orders may have ordering, modification and cancellation deadlines. Verify these terms when placing the order.

Dierbergs Catering Complaints

Dierbergs offers prepared foods and event-ordering services through participating stores and departments.

Before confirming a catering or party order, verify:

• The store fulfilling the order
• The pickup or delivery date
• The guest count
• The menu and quantities
• Heating and serving instructions
• Utensils and serving equipment
• Allergen concerns
• Modification and cancellation deadlines
• Deposit or payment requirements

Report missing, late or incorrect orders to the fulfilling store immediately.

Dierbergs Floral Complaints

Participating Dierbergs stores offer floral arrangements, bouquets, plants and event products.

Floral complaints may involve:

• A late order
• An incorrect arrangement
• Unavailable flowers
• An unauthorized substitution
• A damaged arrangement
• An incorrect message card

Because flowers are perishable and availability changes, substitutions may sometimes be necessary. Ask the florist to explain substitution rules before ordering.

Mercy Pharmacy Inside Dierbergs

Dierbergs sold its pharmacy operations to Mercy in 2021. Pharmacy locations operating inside participating Dierbergs stores are therefore associated with Mercy Pharmacy rather than Dierbergs Markets’ ordinary grocery customer service.

Contact Mercy Pharmacy for:

• Prescription status
• Refills
• Prescription transfers
• Insurance claims
• Medication prices
• Vaccination appointments
• Pharmacist complaints
• Pharmacy privacy concerns

Use the telephone number shown for the specific Mercy Pharmacy location. Do not send medical or prescription information through a general Dierbergs review form.

Dierbergs Product Recalls

Food and consumer-product recalls may be announced by Dierbergs, manufacturers, the U.S. Food and Drug Administration or the U.S. Department of Agriculture.

When a recall applies:

1. Stop using or consuming the affected product.
2. Check the exact product, size, UPC and date code.
3. Follow the recall’s return or disposal instructions.
4. Keep the product away from children and pets when appropriate.
5. Contact the store or manufacturer with questions.

Do not sell, donate or continue using a recalled product.

Dierbergs Careers and Human Resources

Dierbergs advertises retail, management, production and corporate opportunities through its official careers website.

The company describes itself as a fourth-generation, family-owned employer with stores, production facilities and a corporate office.

The corporate number should not be described as a guaranteed direct Human Resources line. Applicants should use the contact information connected to the job application.

Current associates should use authorized internal Human Resources, payroll, benefits, leave, safety or management channels.

Do not publish Social Security numbers, employee identification numbers, payroll information, medical records, disciplinary documents, home addresses or private workplace communications in public comments.

Dierbergs Vendor and Supplier Inquiries

Manufacturers, distributors, farmers, food producers and service providers should direct commercial inquiries to the appropriate corporate department.

A supplier inquiry should identify:

• The business and contact person
• The product or service
• The category
• Distribution capacity
• Food-safety or quality certifications
• Insurance information, when relevant
• The geographic area served

Do not send unsolicited perishable samples, confidential formulas, original documents or proprietary information without confirming the submission process.

Dierbergs Donation and Community Requests

Dierbergs supports community organizations and charitable activities throughout the areas it serves.

Donation and sponsorship requests may require advance notice, nonprofit information, an event date, organization details and an explanation of how the request benefits the community.

A donation request is different from a customer-service complaint. Use the company’s current community or Contact Us process and allow adequate review time.

Dierbergs Privacy and Account Security

Privacy concerns may involve online accounts, Rewards profiles, transaction history, marketing messages, website activity and mobile-app information.

Use Dierbergs’ official Contact Us page for questions about access, correction, deletion, account security or marketing preferences.

Do not provide:

• An account password
• A one-time verification code
• A complete payment-card number
• Unnecessary identification documents
• Prescription or medical information intended for Mercy Pharmacy

Fake Dierbergs Support and Gift-Card Scams

Scammers may imitate Dierbergs promotions, gift cards, customer service, delivery providers, recruiters or social-media accounts.

Warning signs include:

• A request for payment through gift cards
• A prize requiring bank or card information
• A refund requiring remote access to a device
• A request for a Rewards password or security code
• A job offer requiring an upfront payment
• A message using a misspelled website address

Confirm suspicious messages through Dierbergs.com, the official store locator or 636-532-8884.

Dierbergs Ownership and Corporate Structure

Dierbergs Markets, Inc. is a privately held, fourth-generation family-owned company. It is not listed on a public stock exchange and does not have a public stock symbol.

The company traces its grocery history to 1914, when William Dierberg purchased the Creve Coeur business that became the foundation of the modern grocery chain. Dierbergs’ broader business history reaches back to the general store established at the location in 1854.

Dierbergs’ current careers information describes a network of 27 stores in the St. Louis region, Illinois and Osage Beach, along with production facilities and a corporate office.

Who Is the CEO of Dierbergs?

Public business profiles identify Greg Dierberg as president and chief executive officer of Dierbergs Markets. Bob Dierberg has been identified as chairman, while Laura Dierberg-Padousis and other family and non-family executives have held senior leadership roles.

Dierbergs does not prominently publish a complete current executive roster on its customer-facing website. Readers sending executive, legal or business correspondence should verify the current title before addressing a letter to a specific person.

How Many Dierbergs Stores Are There?

Dierbergs’ current careers website states that the company has 27 stores serving St. Louis-area communities, Illinois and Osage Beach, Missouri.

Store locations, departments and hours can change. Use the official store locator rather than relying on an older directory or receipt.

Dierbergs Reviews and Complaints

Dierbergs customer experiences can vary by store, department, manager, product, online-order system, delivery provider and type of complaint.

Common review topics may include:

• Checkout prices
• Product availability
• Food quality
• Pickup and delivery orders
• Rewards discounts
• Refunds
• Bakery or catering orders
• Floral orders
• Store cleanliness
• Employee interactions
• Management response
• Mercy Pharmacy service

Positive reviews may discuss helpful associates, fresh products, prepared foods, an accurate bakery order, responsive management or a satisfactory complaint resolution.

No current QueryHunter search data or customer comments were supplied with this update, so this page does not claim a dominant complaint trend, average rating or overall customer sentiment.

Dierbergs Competitors and Related Corporate Office Pages

Dierbergs competes with local and national grocery chains, specialty grocers, warehouse clubs and mass-market retailers.

Frequently compared companies include Schnucks, Aldi, Walmart, Whole Foods Market, Trader Joe’s, Fresh Thyme Market, Costco and Sam’s Club.

• Schnucks Corporate Office
• Aldi Corporate Office
• Whole Foods Corporate Office
• Coborn’s Corporate Office

Related Dierbergs Resources

• Official Dierbergs Website
• Dierbergs Contact and Feedback
• Dierbergs Store Locator
• Dierbergs Rewards
• About Dierbergs
• Dierbergs Recipes
• Dierbergs Careers

Frequently Asked Questions About Dierbergs Corporate Office

Where is Dierbergs corporate headquarters?

Dierbergs Markets is headquartered at 16690 Swingley Ridge Road, Chesterfield, MO 63017.

What is the Dierbergs corporate phone number?

The published Dierbergs corporate phone number is 636-532-8884.

What are Dierbergs corporate office hours?

Dierbergs does not prominently publish public walk-in hours for its corporate headquarters. Contact the office before attempting to visit.

How do I complain about a Dierbergs store?

Speak with the store manager first. If the concern remains unresolved, submit the official Dierbergs Contact Us form or call the corporate number.

How do I contact Dierbergs Customer Service?

Use the official Contact Us page, call 636-532-8884, or contact the store connected to the purchase.

How do I report an incorrect Dierbergs price?

Bring the receipt and, when available, a photograph of the shelf label or promotion to the store’s service desk or manager.

How do I request a refund from Dierbergs?

Return to the store with the product, packaging and receipt. Eligibility depends on the product, condition and reason for the return.

How do I report a Dierbergs food-quality problem?

Contact the store manager and provide the receipt, package, UPC, date code and photographs. Do not retain food that may be unsafe.

How do I contact Dierbergs about an online order?

Use the order account or contact the selected store. Contact the delivery platform as well when a third party handled the delivery.

What is Dierbergs Rewards?

Dierbergs Rewards is the company’s free loyalty program providing access to eligible member offers, digital savings and account tools.

How do I report a missing Dierbergs Rewards discount?

Keep the receipt and a screenshot of the offer, then submit the store, date and account information through Dierbergs’ Contact Us page.

Does Dierbergs have pharmacies?

Mercy Pharmacy operates pharmacy services inside participating Dierbergs stores. Dierbergs sold its pharmacy operations to Mercy in 2021.

Who should I call about a prescription at Dierbergs?

Call the Mercy Pharmacy located inside the applicable store. The telephone number is available through the store or Mercy Pharmacy directory.

Who owns Dierbergs?

Dierbergs is a privately held, fourth-generation family-owned company.

Is Dierbergs publicly traded?

No. Dierbergs Markets is not listed on a public stock exchange.

Who is the CEO of Dierbergs?

Public business profiles identify Greg Dierberg as president and chief executive officer.

How many Dierbergs stores are there?

Dierbergs’ current careers website states that the company operates 27 stores.

How do I apply for a Dierbergs job?

Search and apply through the official Dierbergs Careers website.

Does Dierbergs have a public Human Resources phone number?

Dierbergs does not prominently publish a universal direct HR number. Applicants should use the careers portal, and associates should use authorized internal channels.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Dierbergs’ Chesterfield corporate office from local stores, online shopping, delivery providers, Rewards support, bakery, deli, floral, catering, Mercy Pharmacy, careers and vendor contacts.

This page uses Dierbergs’ current official contact, Rewards, store-location, recipe and career resources to direct customers toward the department most likely to review each concern.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Dierbergs Markets, Inc., the Dierberg family, Mercy, Mercy Pharmacy, any Dierbergs store, delivery provider, manufacturer, supplier, employee or customer-service representative.

This page is provided for informational purposes and is not legal, medical, food-safety, nutrition, pharmacy, privacy, employment or consumer-rights advice.

Addresses, telephone numbers, executives, store locations, hours, product availability, prices, refund procedures, Rewards offers, online-order services, delivery providers, bakery products, catering services, gift-card terms, pharmacy operators and complaint routes may change. Verify important information through Dierbergs’ official website and the terms applying to the specific purchase or service.

Share Your Dierbergs Experience

Have you contacted Dierbergs corporate headquarters, a store manager, online-order support, Dierbergs Rewards, a bakery, deli, floral or catering department, Mercy Pharmacy, Human Resources or a delivery provider? Share the store or channel used, approximate date, general issue, response time and whether the matter was resolved.

Please do not publish receipt numbers, payment-card details, Rewards passwords, gift-card numbers, prescription information, medical records, home addresses, personal telephone numbers, private email addresses, employee records or unredacted screenshots.