Reach Hair Cuttery Corporate Office 

I stopped in at the Van Dorn Alexandria VA Hair Cuttery to have my two teenage daughters’ hair cut. They were not busy and the only customer there was just paying and leaving. They asked what I wanted and I said I wanted my two daughters hair cut. They asked if I was paying for it together and I said “yes.” They asked if I wanted my hair cut I said “no.” I have gone to this location a few times and had have no prior problems at all. The girls got their hair washed and cut. Then they started to blow dry. When the time came to pay, the total was $128! I was shocked and asked, “Why?” Usually, when I get their haircut it’s around $60. The stylist said it was because they had “long hair” and had a “deluxe blow dry.” I don’t even know what that is and said “I never asked for that and you didn’t ask me if I wanted it.” The stylist said she asked my daughter. I told her “I am the mom and the one paying for the haircuts and I wasn’t asked by either stylist if I wanted this done.” The other stylist didn’t even ask my other daughter if she wanted this “deluxe blow dry.” I was upset and said that it “was ridiculous, and this was a bait and switch to something I never agreed upon.” She said, “she would try to change it on the computer and that next time I would have to pay for this service.” I was upset and frustrated with this response. The stylist said the computer was slow and it wouldn’t change. I told her “I was not paying for a deluxe blow dry when I only came in for my girls to have a haircut and was not asked.” She typed in the computer again for a bit and said “She was going to charge me for “short hair” and that would bring it down to about $84.” I couldn’t believe how I was being treated and robbed. I told them I was never coming back and it was horrible how they did this.

I visited the Hair Cuttery in Gaithersburg Maryland, the address is 257 Kentlands Blvd, Gaithersburg, MD 20878. I would like to share my experience and how humiliated, and dissatisfied I feel. I had an appointment scheduled for 6:00 pm on November 28, 2023. I called ahead of time to inquire about the availability of someone who could do ethnic-style hair, and the receptionist confirmed that they could. When I arrived the stylist approached me and asked if I could take out my hair tie in the waiting area. It would have been more professional to take me to her booth. She began to feel my hair and said “Oh I can’t do your kind of hair let me see if I can find someone.” She then said okay I will wash your hair. As I’m sitting in the chair she continues to say “Yeah I can’t do your hair texture etc.” Finally, she finds someone familiar with my hair. After the wash, I sit down in that stylist’s chair and I explain what style I would like done. For the record, I just wanted a wash, blow dry, and flat iron. Instantly this couple walks into the salon. She converses with them for a few minutes then walks back over to me and says “I’m so sorry I have two other clients.” I’m confused by this because she just said she could do my hair. I also had a scheduled appointment and was sitting in her chair with wet hair. This couple seemed as if they had just walked in with no appointment, due to the fact she was surprised to see them. At this point, I tell them not to worry about it and I leave the salon with wet hair. This salon is extremely unprofessional and lacks the proper skills to care for all hair types. I feel very uneasy about this situation and would like something to be done immediately.

Per military.com there was a free haircut for vets. I went after work took my fiancé and was going to get her a cut also. They were going to get it for her whatever the cost. We’re told to come back in an hour. So we went shopping. They called at about 35 minutes and I was going to buy something but the line was long. I did not want to disrespect your staff. We got There the free haircut vanished then went to 20% off. I know I am not woke. I won’t ever be. The disrespect issued was not good. I go there often for cuts. It won’t happen again. Done

Walk-Ins are definitely NOT welcome. We arrived at the Maple Lawn location when they opened at 8 and there were 3 stylists each with 1 client in the chair and 1 person waiting. My son needed a trim. The stylist said walk-ins were welcome when there were no other appointments and wanted to schedule him for 5 hours later. This is not a “walk-in” service and the signage is misleading. It did not feel very welcoming. One customer left while we were there. We sat in the car for a while searching for other locations and after 10 minutes only 1 other customer showed up. They did not appear busy at all.

I’m still waiting! It’s been over an hour! I’ve been told she’s going to start me soon. That was over 10 minutes ago.

If I really didn’t need this wash and blow dry, I wouldn’t be here. Unfortunately, I had surgery and can’t do it myself.

Miami FL. 152 Street SW 157 Ave in the Publix shopping center.