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Lincare, Ordering INR test strips on home testing devices. I ordered test strips a few weeks ago (only had 4 or 5 left) and Lincare sent me six. I’m now trying to reorder more. I plan to be out of town for 2 months traveling and I need more than 6. I have wasted half my day trying to get more. The person who answered my call to take my order (Live Off employee) knew nothing. I tried again— no success. It appears impossible to talk to a Lincare employee. What happened to auto delivery and getting sufficient test strips to travel. I do not want to go through this unhappy experiences again.

Lincare, Worst Customer Experience! Doctor sent a referral to Lincare for. cpap machine in Wilmington NC. I have been waiting 16 days to hear from them, still not contact at all. I decided to go to the facility, (which is 75 miles from home) to see what the issue was for the delay. Worst staff ever, barely greeted me and when I asked questions about my referral. He seemed like I was asking for the winning lottery numbers. His demeanor was he hates his job and could care less on helping potential customers. Stay away from Lincare! Go to a company that wants and needs your business.

Lincare has the Worst “We Care” Department. I contacted Lincare customer service in January 2024 to inform them my insurance changed and could no longer use their supplies and to cancel my account. They never did. Sent me supplies. I have contacted customer service 9 times plus the “We Don’t Care” department. They would not accept a return of supplies and told me I was responsible for paying the $164 invoice. I had a case #, sent to supervisor after supervisor and this still has not been resolved (April 2025)!!!!

Lincare, Poor Service and Unprofessional Staff. If you’re considering Lincare, I strongly recommend looking elsewhere. I had a terrible experience returning my BiPAP machine at the Beverly Hills, FL location. The staff was rude and aggressive, and they treated me and my legal guardian, with complete disrespect. Despite his legal right to assist me, they forced him to leave the building because he had been previously employed there. Lincare tried to pressure me into signing forms without proper explanation, and when I asked for time to review them with my guardian, they threatened to call the authorities. On top of that, I encountered more unprofessional behavior when trying to update my mask prescription—staff refused to call my doctor’s office to clarify a form issue. The manager, Elizabeth, was especially rude and dishonest throughout the process. This location needs serious oversight. I will never use Lincare again.

Lincare, Horrible customer service. I have made 22 phone calls and written 3 letters concerning an erroneous bill. I canceled my INR equipment in Nov. 2023 but was told to keep the machine for at least 3 months after I changed prescriptions Jan 2024. I was absolutely reassured that I would not be billed yet I have received bills for my co-pay for 2024 in spite of not using the equipment and returning it in May, 2024. In Sept.2024, I called 4 times, there was no answer or ridiculous hold times (12-14 minutes). I tried the portal 3 times but it wasn’t working. Oct 2024, 4th portal try response was “account not active”. Called Tech Support which transferred me to billing which in turn gave me a wrong number to call. I called Tech Support back and they gave me another number which was answered by a person with an accent I couldn’t understand and was a bad connection. They sent me to another wrong department which transferred me back and I was put on hold for so long again that I hung up. Then got Regina who said she wasn’t responsible for adjustments told me to call the local office and ask for the manager. Tried 3 times, no answer. Tried billing again who referred to yet another number where I was told to go through the prompts. It didn’t work so I called billing again and was put on hold for 27 minutes. Feb. 2025, drove to local facility which gave me another office to try. Called them and they said bill was from 2022 which is incorrect according to the bill itself. Mar.2025 called billing, they said they couldn’t help. April 2025 got Frances in billing who said call back tomorrow which I did and was disconnected 3 times!!!