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Apria, Very poorly run business. Through first hand knowledge, the employees are treated very poor and they are overworked, working up to 14 hours a day. The information they receive to make deliveries is wrong most of the time. The pay is not good and they treat employees terribly.

Apria, No Customer Service! I have been on a CPAP since August 2024 with Apria. My doctor’s prescription sent me to Apria. It has been a disappointment from the beginning. First, they just hand you the equipment, fit it, show you how it works and give you a maintenance schedule to follow. There is no follow-up unless you go back to them. I struggled so I went back, and they gave me a new mask to try. I also contacted corporate Apria and requested an automatic supply replacement every 3 months. This is where they send you the needed supplies when they are needing replaced. The first order was to arrive in 3 months. At 4 months I called them because the supplies never came. They told me the supplies were going to be shipped that day. I received the supplies, but the mask was incorrect. I called and told them I got the wrong masks; the customer service person told me to modify the mask I had gotten, and it would work. I knew that was impossible because the modification he wanted me to do was not possible. I just called in again, got a different person and they sent me the correct masks. Now another 3 months have gone by, still no follow-ups and my supplies still did not show up. The series of supplies this time should have contained the 3-month replacements plus the 6-month replacement. I called again and this customer service person told me yes, I should have been sent supplies, but she did not know why they had not been sent and would look into it. Now I had enough, I called the local Apria, who does not have supplies, who just orders them. They told me to just call them when I need supplies, and they would place the order. I said this was unacceptable and Apria said they would supply it automatically. I inquired about when my CPAP machine will be paid off. Unfortunately, I have three months left then I own it. Today I called back and after a 30-minute wait I got customer service and asked for verification of an order coming. They said an order is coming but for a second time it will be the wrong mask. I tried to discuss getting the correct mask sent but customer service was very confused so I will wait for the order to come and handle then because I am not sure what they exactly sent. I then sent an email about all this to Apria Support but have never gotten a reply. So not to waste my money I am going to get by for 3 more months. Then it is time to put this Apria CPAP supply company behind me. So, this is my experience. Maybe if you have a local Apria that carries supplies your luck will be better but if you must go to the corporate office good luck even more.

Apria, When a family is caring for a sick person at home, Apria is a point of stress. They will deliver a cheap bed and mattress and then refuse to pick it up, because like a tire, it’s difficult to get rid of. When there is struggling with a sick or hospice family member chasing down Apria can be stressful. We went without oxygen with a dependent patient, because Apria was short staffed, we were up all night, had to call ambulance. Then they keep going to the wrong address, even though I continue to confirm address. The Language barriers are dangerous, and Apria has abandoned our patient population in Ga.

Apria, I would give a Zero star, if that was an option. Earlier this month (September 2024) I received an invoice from Apria for supplies I ordered in February 2023!. At the time the order was placed I had full insurance coverage with same provider I had for years. After that I switched insurance due to my husband retiring. Either way, my insurance was active and retro-active when I received the supplies (some in February 2023 and some in March 2023). Apria Never notified me that the insurance did not pay until 18 Months later! I had ordered supplies twice since then and have either paid or my Medicare paid for all orders after the one in February 2023. I spoke with 3 different Apria reps (two from the Phillipines and one from the USA) about this bill. I do Not feel that it is my responsibility to pay this bill 18 Months later. The representative today informed me that it is My Job to contact the insurance. I asked why Apria Never notified me about the insurance not paying and she said they do not have to notifiy me. But, if I do not pay this outstanding bill from 1.5 years ago, my account will be turned over to a collection agency. This is not right. I don’t care how the employees are taught to make up stuff to tell customers, it is Not Right… A year ago, I would have had a representative with my insurance company that I could have talked with to settle this issue. However, after 18 months, I do NOT have the insurance because I’m now on Medicare for the past 12 months. Either way, this is No Way to run a business and treat people. It is just Not Right!!

Apria, Not following through. With helping replace a machine making a squealing noise…rt was supposed to call today..at 440 called on hold 16teen minutes switched to answering machine so sure officeclosed and didn’t want to answer…we’re frustrated and tired of not getting help machine that. Apria Las Vegas office.