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Apria, I would give a Zero star, if that was an option. Earlier this month (September 2024) I received an invoice from Apria for supplies I ordered in February 2023!. At the time the order was placed I had full insurance coverage with same provider I had for years. After that I switched insurance due to my husband retiring. Either way, my insurance was active and retro-active when I received the supplies (some in February 2023 and some in March 2023). Apria Never notified me that the insurance did not pay until 18 Months later! I had ordered supplies twice since then and have either paid or my Medicare paid for all orders after the one in February 2023. I spoke with 3 different Apria reps (two from the Phillipines and one from the USA) about this bill. I do Not feel that it is my responsibility to pay this bill 18 Months later. The representative today informed me that it is My Job to contact the insurance. I asked why Apria Never notified me about the insurance not paying and she said they do not have to notifiy me. But, if I do not pay this outstanding bill from 1.5 years ago, my account will be turned over to a collection agency. This is not right. I don’t care how the employees are taught to make up stuff to tell customers, it is Not Right… A year ago, I would have had a representative with my insurance company that I could have talked with to settle this issue. However, after 18 months, I do NOT have the insurance because I’m now on Medicare for the past 12 months. Either way, this is No Way to run a business and treat people. It is just Not Right!!

Apria, Not following through. With helping replace a machine making a squealing noise…rt was supposed to call today..at 440 called on hold 16teen minutes switched to answering machine so sure officeclosed and didn’t want to answer…we’re frustrated and tired of not getting help machine that. Apria Las Vegas office.

Horrible company. They”re incompetent in every way. Ordered a cpap to replace the one my husband left on Southwest Airlines on December 19, 2023. Still hasn’t been found. To get a machine quickly, I purchased one on Apria Direct. They sent me the wrong machine. Then, an Apria Direct phone rep told me I needed another model machine according to my doctor’s RX. They sent me yet another machine with incorrect tubing. Then, my Apria therapist called me and said that second machine Apria Direct was incorrect too and called my doctor. By this time, I had spent over $2,100 out of my own pocket to Apria Direct. Lottie was asked by my iUnited Healthcare rep Lucy to call me and get the ball rolling on a new order to be billed on my insurance last Friday. Lottie still has not called. Apria therapist was going to talk with Lottie at Apria (says she knows her well) and get back with me. Neither will return my calls. Absolutely unfortivable.When I asked my United Healthcare rep to call Lottie yesterday, she got Brianna who only identified herself as district manager. She was hesitant to take a message for Lottie, but I told her I had to speak with her. Although, reticent, Brianna said she took the message. Today, when another United Healthcare rep reached oiut to Lottie only to get Brianna again. I told Brianna needed to speak with Lottie, and she wanted me to recount what I’d told her yesterday. As I clicked on the red disconnect button, as Brianna told me later today, I said, “Figure it out for yourself, B…..” She said she disconnected the call because she was offended (I guess). In the second phone call I had with her today, she said she disconnected the call. For one month, I have been cordial but firm with all the people who I have had contact with, but nothing has worked. Customers, too, have feelings and frustrations and issues, and this whole process has made me give up on ever having a peacefull, breathable night’s sleep again. I am trying to work this out, but, your repeated callousness and ineptness have led me to seek professional advice as to other avenues available to me. Bottom line: I want an Airsense 10 bi-pap machine with heated hose sent to my address by Saturday, Jan. 13, 2023.

Your firm is worthless and I have been a patient for over thirty years. Not anymore! I’m done trying to do business with your firm.

I have had my machine since Oct. it was sent to me and there was no help to set it up or to explain it to me. People who have machines were shocked at the lack of service. I called and was put on hold for 45 minutes before I gave up. That’s 45 minutes of my life that I’ll never get back. Then someone called and asked if I could use the CPAP for 4 hours I said no and they said a customer rep would get back to me immediately. Never heard back again.