Need help with a delayed prescription, refill problem, pharmacy complaint, tHRiVe Rewards account, mobile app, store experience, privacy concern, or issue that a local Kinney Drugs location did not resolve? This page provides the Kinney Drugs corporate office address, headquarters phone number, support routes, complaint-escalation steps, and location-specific information.
Kinney Drugs Corporate Office and Headquarters Information
- Company: Kinney Drugs
- Parent Organization: KPH Healthcare Services, Inc.
- Ownership: 100% employee-owned
- Kinney Drugs Corporate Office Address: 29 East Main Street, Gouverneur, NY 13642, USA
- Kinney Drugs Corporate Phone Number: 1-315-287-3600
- Customer Feedback and Store Concerns: 1-315-287-3600, Option 1
- After-Hours Pharmacy Emergency-Request Line: 1-877-306-1979
- Official Customer Support Form: Get Help From Kinney Drugs
- Store and Pharmacy Locator: Find a Kinney Drugs Location
- Official Website: KinneyDrugs.com
- Careers: Kinney Drugs Careers
Kinney Drugs corporate office and headquarters in Gouverneur, New York.
Where Is Kinney Drugs Headquarters?
Kinney Drugs headquarters is located at 29 East Main Street in Gouverneur, New York. The company publishes this address and 1-315-287-3600 on its official website.
Customers may search for this location as the Kinney Drugs corporate office, Kinney Drugs headquarters, Kinney Drugs corporate headquarters, Kinney Drugs main office, or Kinney Drugs corporate address.
The Gouverneur headquarters is not a replacement for a local pharmacy. Customers should contact the dispensing pharmacy first for prescription status, pickup questions, pharmacist consultations, vaccine appointments, medication availability, local delivery, or a time-sensitive pharmacy concern.
Kinney Drugs Corporate Phone Number and Customer Support
The Kinney Drugs corporate phone number is 1-315-287-3600. Kinney also instructs customers with questions, concerns, praise, or store-experience feedback to call this number and select Option 1.
The company’s official Get Help form handles several types of assistance:
- Prescription and pharmacy questions
- tHRiVe Rewards account problems
- KinneyDrugs.com online-profile issues
- Website and mobile-app concerns
- Account-deletion requests
- Questions involving a particular Kinney Drugs location
When submitting the form, select the affected store and provide a concise explanation. Do not include unnecessary medical information, complete prescription numbers, insurance-member numbers, or payment details.
Choose the Correct Kinney Drugs Support Route
Prescription Status, Refills, and Pharmacy Questions
Contact the dispensing Kinney Drugs pharmacy directly for prescription status, refill timing, medication availability, transfer questions, insurance rejections, pickup notices, pharmacist consultations, and local delivery. The store locator provides each pharmacy’s telephone number and operating hours.
For a concern that the local pharmacy cannot resolve, use the official Kinney Drugs support form or call the corporate number and select Option 1.
After-Hours Pharmacy Requests
Kinney Drugs publishes 1-877-306-1979 as an after-hours emergency-request line in its prescription-transfer information. This number should not be confused with emergency medical services.
If someone may be experiencing a life-threatening reaction, overdose, severe medication problem, or other medical emergency, call 911 or seek appropriate emergency medical care. CorporateOfficeHeadquarters.com cannot provide medical or pharmacy advice.
tHRiVe Rewards Problems
For missing points, account access, linked telephone-number problems, digital coupons, Platinum rewards, or an online tHRiVe account concern, use Kinney’s official support form. Customers can also review the tHRiVe Rewards program.
Website and Mobile-App Support
Use the Get Help form for login problems, online-profile concerns, prescription-management problems, app notifications, account deletion, or other website and mobile-app issues. Information about the current app is available on the Kinney Drugs mobile-app page.
Prescription Delivery
Kinney Drugs offers free prescription delivery at participating locations, generally Monday through Friday. Delivery schedules and service areas vary, so customers should contact their local pharmacy for availability and instructions.
How to File a Kinney Drugs Complaint
- Contact the pharmacy or store involved. Ask for the pharmacist, pharmacy manager, store manager, or another appropriate supervisor.
- Protect private information. Discuss prescription, insurance, health, payment, and account details only through an official private channel.
- Document the issue. Record the store number, address, date, approximate time, prescription or transaction type, and the names or positions of the people contacted.
- Call Kinney Drugs. Use 1-315-287-3600 and select Option 1 for customer feedback and concerns.
- Submit written support. Use the official Kinney Drugs Get Help form and select the affected store.
- Request escalation. Ask for the concern to be reviewed by the pharmacy manager, store manager, district or regional leadership, pharmacy operations, customer support, or another responsible department.
- Use an outside route when appropriate. A professional pharmacy complaint, privacy complaint, insurance dispute, or serious safety concern may also require the responsible board of pharmacy, insurer, privacy regulator, or other agency.
Information to Gather Before Contacting Kinney Drugs
- The Kinney Drugs store number, address, city, and state
- The date and approximate time of the visit or telephone call
- Whether the issue involved the pharmacy, retail store, app, website, rewards account, delivery, or another service
- The prescription status or general issue without unnecessary medical details
- Receipt, order, support, or case information
- Names or job titles of employees already contacted
- Copies of relevant messages or notification times
- The resolution requested, such as a return call, prescription review, reward correction, refund, policy explanation, or management follow-up
Prescription Delays, Refill Problems, and Pharmacy Complaints
Prescription complaints can involve refill delays, inaccurate ready-for-pickup notifications, insurance claim processing, medication availability, transfers, early-refill restrictions, prescriber authorization, pharmacy hours, or difficulty receiving a consistent answer.
Ask the local pharmacy to explain whether the delay involves the prescription, prescriber, insurer, inventory, refill date, prior authorization, transfer, or another requirement. A corporate customer-service representative may document a service complaint, but only an appropriate pharmacist, prescriber, insurer, or clinical professional can address certain prescription decisions.
If an essential medication may be delayed, contact the dispensing pharmacist, prescriber, and insurer promptly. Do not change, stop, substitute, or ration medication based on information from a corporate-office directory or public comment.
Kinney Drugs Richfield Springs NY Store #45
Kinney Drugs in Richfield Springs, New York, is Store #45. It is a local pharmacy and retail location, not the Kinney Drugs corporate office.
- Store: Kinney Drugs Pharmacy #45
- Address: 10 Main Street, Richfield Springs, NY 13439
- Store and Pharmacy Phone Number: 1-315-858-3229
- Official Location Page: Kinney Drugs Richfield Springs
The current COH reviews include a complaint concerning prescription processing and inconsistent communication at the Richfield Springs pharmacy. Customers with a current issue should contact Store #45 first and ask for the pharmacy manager. If the concern remains unresolved, use Kinney Drugs corporate support and identify Store #45 in the complaint.
Store and pharmacy hours can differ and may change for holidays. Verify current hours on the official location page before traveling to the pharmacy.
Kinney Drugs Privacy and HIPAA Complaints
Do not post prescription numbers, medication names, diagnoses, insurance-member IDs, Medicare or Medicaid numbers, medical records, birth dates, full addresses, or photographs of prescription labels in a public review.
Kinney Drugs identifies KPH Healthcare Services as the organization responsible for its pharmacy privacy practices. Privacy questions or complaints may be directed to:
KPH Healthcare Services, Inc., doing business as Kinney Drugs
6333 State Route 298, Suite 208
East Syracuse, NY 13057
Attn: Privacy Officer
Email: pr************@*******************es.com
Review the official Kinney Drugs Notice of Privacy Practices for current privacy rights and complaint instructions.
Kinney Drugs Recalls and Medication-Safety Information
Kinney Drugs maintains an official prescription drug recall page with affected products, lot information, supplier details, and available instructions.
If a medication or medical device may be affected by a recall, contact the dispensing pharmacy and follow the manufacturer, pharmacist, prescriber, or regulator’s instructions. Do not stop taking prescribed medication solely because a product name appears in a general recall notice; confirm whether the specific product and lot are affected.
Who Owns Kinney Drugs?
Kinney Drugs is part of KPH Healthcare Services, Inc., a pharmaceutical and healthcare-services organization whose businesses include Kinney Drugs, HealthDirect, ProAct, Noble Health Services, AristaCare, HomeLife, Kinney Homecare, and other healthcare operations.
Kinney Drugs and KPH Healthcare Services describe the organization as 100% employee-owned. Kinney Drugs is not a publicly traded national pharmacy chain and is not owned by CVS, Walgreens, Rite Aid, Walmart, or a health-insurance company.
About Kinney Drugs
Kinney Drugs was founded by Burt Kinney in Gouverneur, New York, in 1903. It has grown into a regional pharmacy and retail chain serving communities in New York and Vermont.
Kinney Drugs locations may provide prescription filling, refills, medication transfers, vaccines, health programs, over-the-counter products, personal-care merchandise, household items, prescription delivery, digital coupons, tHRiVe Rewards, mobile prescription tools, and other services. Features and hours vary by location.
Kinney Drugs Careers and Employment Questions
Applicants can search current openings through the Kinney Drugs careers website.
Kinney Drugs does not publish one general public Human Resources number for every applicant, employee, and former employee. Current and former employees should use the manager, Human Resources, payroll, benefits, employee-owner, or internal support information supplied by Kinney Drugs or KPH Healthcare Services.
Do not publish payroll records, employee identification numbers, disciplinary documents, private coworker information, or medical information in a public review.
Kinney Drugs Reviews and Complaints
As of August 12, 2026, this CorporateOfficeHeadquarters.com page has five visible Kinney Drugs reviews. Reported themes include prescription-ready notifications arriving after closing, refill and customer-service concerns, benefit-card acceptance, accessibility, prescription-processing problems at the Richfield Springs pharmacy, and medication not being ready when expected.
These comments describe individual customer experiences and do not establish a company-wide practice. Pharmacy reviews are particularly sensitive because they may involve private health, prescription, insurance, or family information.
A useful Kinney Drugs review should identify the store, date, general type of problem, support route used, response received, and whether the issue was resolved—without publishing private health or account information.
Kinney Drugs Competitors and Related Corporate Office Pages
Kinney Drugs competes with national pharmacies, regional supermarket pharmacies, independent drugstores, and other healthcare retailers in New York and Vermont. Relevant corporate office pages include:
- CVS Corporate Office
- Walgreens Corporate Office
- Rite Aid Corporate Office
- Wegmans Corporate Office
- Hannaford Corporate Office
- Price Chopper Corporate Office
Official Kinney Drugs Resources
- Kinney Drugs Official Website
- Kinney Drugs Contact Information
- Kinney Drugs Get Help Form
- Kinney Drugs Store and Pharmacy Locator
- Kinney Drugs Prescription Services
- Prescription Transfer and Pharmacy FAQs
- Kinney Drugs Prescription Recalls
- Kinney Drugs Mobile App
- tHRiVe Rewards
- Notice of Privacy Practices
- Kinney Drugs Careers
- KPH Healthcare Services
Frequently Asked Questions About Kinney Drugs Corporate Office
Where is the Kinney Drugs corporate office?
The Kinney Drugs corporate office is at 29 East Main Street, Gouverneur, NY 13642. This address is also used for Kinney Drugs headquarters.
What is the Kinney Drugs corporate phone number?
The Kinney Drugs corporate phone number is 1-315-287-3600. For customer concerns, store feedback, questions, or praise, select Option 1.
Where is Kinney Drugs headquarters?
Kinney Drugs headquarters is located in Gouverneur, New York, at 29 East Main Street.
How do I complain to Kinney Drugs corporate office?
Start with the pharmacy manager or store manager. If the issue is unresolved, call 1-315-287-3600, select Option 1, or submit the official Kinney Drugs Get Help form.
Who owns Kinney Drugs?
Kinney Drugs is part of KPH Healthcare Services, Inc. The organization describes itself as 100% employee-owned.
What is the Kinney Drugs Richfield Springs phone number?
Kinney Drugs Store #45 in Richfield Springs, New York, can be reached at 1-315-858-3229. The pharmacy is located at 10 Main Street, Richfield Springs, NY 13439.
Does Kinney Drugs have an after-hours pharmacy number?
Kinney Drugs publishes 1-877-306-1979 as an after-hours emergency-request number. Call 911 for a life-threatening or immediate medical emergency.
How do I report a Kinney Drugs privacy concern?
Contact the KPH Healthcare Services Privacy Officer at pr************@*******************es.com or follow the instructions in the official Notice of Privacy Practices.
How do I apply for a job at Kinney Drugs?
Search and apply for available retail, pharmacy, distribution, and corporate positions through the official Kinney Drugs careers website.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com publishes corporate office, headquarters, customer-support, complaint, review, and escalation information to help consumers identify the correct company, pharmacy, or local-store route.
Corporate addresses, telephone numbers, pharmacy hours, support forms, leadership, ownership details, rewards programs, and store services can change. Confirm time-sensitive information directly with Kinney Drugs, KPH Healthcare Services, the dispensing pharmacy, the prescriber, the insurer, or another appropriate official source.
Page Update Note
This Kinney Drugs corporate office page was updated on August 12, 2026. The update verified the Gouverneur headquarters address and corporate phone number, clarified the Option 1 customer-feedback route, added the official support form and after-hours pharmacy request number, confirmed KPH Healthcare Services and employee ownership, added Richfield Springs Store #45 information, expanded prescription and privacy complaint guidance, summarized the five visible reviews, preserved the existing image, and replaced unrelated competitors with verified retail-pharmacy and regional competitors.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with Kinney Drugs, KPH Healthcare Services, any Kinney Drugs pharmacy or retail store, pharmacist, employee, prescriber, insurer, benefit plan, delivery provider, manufacturer, regulator, or related organization.
This page is provided for informational, corporate-contact, complaint, review, correction, and feedback purposes only. It does not provide medical, pharmacy, insurance, privacy, employment, or legal advice.
Share Your Kinney Drugs Experience
Have you contacted Kinney Drugs corporate office, a local pharmacist, pharmacy manager, store manager, customer support, tHRiVe Rewards support, the Privacy Office, or KPH Healthcare Services about a complaint? Share the location, general issue, escalation steps, and response received.
Do not publish prescription numbers, medication details, diagnoses, insurance-member information, Medicare or Medicaid numbers, payment information, passwords, verification codes, birth dates, home addresses, employee personal information, prescription-label photographs, or medical records in a public review.