Aetna’s corporate office is in Hartford, Connecticut. This guide explains how to reach its corporate contact center, find the right member-support team and follow up on a complaint or denied claim.
Write a review about your Aetna experience, or use the official contacts below for assistance.
Aetna corporate office — quick answers
Headquarters address: Aetna Inc., 151 Farmington Avenue, Hartford, CT 06156, USA.
Corporate contact center: 800-872-3862 (800-US-AETNA).
Member assistance: Call the number on your member ID card. The corporate contact center cannot access member accounts.
Source: Aetna’s official member services and headquarters page. Verified September 5, 2026.
On This Page
Aetna Corporate Office and Member Contacts
| Reason for contacting | Contact | Purpose |
|---|---|---|
| General corporate questions | 800-872-3862 | General information and help locating the appropriate contact. |
| Benefits, claims or member-account questions | Number on your member ID card | Connects you with support for your specific plan. |
| Complaint or grievance | Complaint and grievance resources | Non-Medicare forms, Medicare guidance and state assistance resources. |
| Denied-claim appeal | Claim-denial guidance | Review instructions alongside your denial notice and plan documents. |
| Other departments or plan types | Aetna contact directory | Find the appropriate route for your relationship with Aetna. |
For additional support information, see our sister site’s Aetna customer service guide.
How to Escalate an Aetna Complaint or Appeal
The correct process depends on your plan and the issue. A service complaint and an appeal of a coverage decision are different requests.
- Start with your plan’s Member Services team. Explain the issue and ask whether it requires a correction, grievance or formal appeal. As a practical suggestion, keep the representative’s name and a reference number.
- Gather the relevant records. Keep your Explanation of Benefits, denial letter, claim number, dates of service, bills and previous correspondence. State the specific outcome you are requesting.
- Use the formal route when required. For a denied claim, follow the submission address and deadline in your notice and plan documents. For service concerns, use the applicable complaint or grievance process. Medicare and Medicaid procedures can differ from commercial-plan procedures.
- Review the next available step. After internal appeals, an independent external review may be available. Follow the decision letter’s instructions. Aetna also lists state assistance resources; the appropriate outside authority depends on your plan type.
If a delay could seriously affect your health or recovery, ask your treating clinician and Member Services about an expedited appeal. Aetna’s appeal guidance explains this option.
A public review here does not file an Aetna grievance or appeal, and it does not extend a filing deadline. Submit those requests through your plan’s official process.
Frequently Asked Questions
Should I mail an appeal to Aetna’s Hartford headquarters?
Use the address specified in your Explanation of Benefits, denial notice or plan instructions. The headquarters address is not a universal claims or appeals mailing address.
What if I cannot find my member ID card?
Start with Aetna’s official website to access your member account or contact directory. The corporate contact center can help identify contact options, but it cannot review your account.
About Aetna
Aetna is part of CVS Health. Its businesses include employer health benefits, Medicare coverage, Medicaid services through Aetna Better Health, and dental and vision products. Availability and coverage depend on the plan and location. Visit Aetna’s company information page for its corporate overview.
Related Corporate Office Guides
See our CVS corporate office guide for parent-company information. For another insurer, browse the Insurance Company Corporate Offices and Phone Numbers directory.
Why Trust Corporate Office Headquarters?
We checked Aetna’s published headquarters details, member-contact instructions and complaint and appeal resources on September 5, 2026. The phone number was verified from official sources, not by calling it. Corporate Office Headquarters is independent and is not affiliated with Aetna or CVS Health.
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