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  • Anthem Corporate Office Headquarters: Elevance Health Address, Phone Number and Complaints

Anthem Corporate Office Headquarters: Elevance Health Address, Phone Number and Complaints 

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Anthem is a health-plan brand owned by Elevance Health, Inc., whose corporate office headquarters is located at 220 Virginia Avenue, Indianapolis, IN 46204. The current Elevance Health corporate phone number is 1-833-401-1577. Gail K. Boudreaux serves as President and Chief Executive Officer. Anthem members with claims, benefits, billing, prior-authorization, grievance, appeal, or pharmacy concerns should normally call the Member Services number on their ID card or use their secure member account before escalating an unresolved matter to the Indianapolis corporate office.

Anthem and Elevance Health Corporate Office Information

The number 1-833-401-1577 is Elevance Health’s published corporate-headquarters number. It should not be described as a universal Anthem Member Services, claims, appeals, provider, pharmacy, Human Resources, or emergency-care number.

The number 1-800-676-BLUE (2583) is used for certain provider and BlueCard inquiries. It is not the corporate-office number and should not be described as a general executive complaint line.

Anthem does not publish one universal customer-service number for every member. The correct telephone number depends on the state, plan, employer, Medicare or Medicaid program, and legal health-plan entity. Members should use the number printed on their current ID card.

Where Is Anthem Corporate Headquarters?

Anthem’s parent company, Elevance Health, maintains its corporate headquarters at:

Elevance Health, Inc.
220 Virginia Avenue
Indianapolis, IN 46204

This is the current address readers generally seek when searching for Anthem corporate office, Anthem headquarters, Anthem HQ, Anthem corporate address, Anthem Indianapolis office, or Elevance Health headquarters.

Anthem does not maintain one separate national headquarters that operates independently from Elevance Health. The Anthem name is used by affiliated health plans in multiple states, while Elevance Health is the publicly traded parent company.

The Virginia Avenue office is not a walk-in Member Services center, claims counter, medical clinic, pharmacy, provider-service desk, or public appeals office. Members should not visit expecting immediate approval of treatment, reimbursement of a claim, replacement of an ID card, or a meeting with an executive.

Anthem, Inc. Is Now Elevance Health

Anthem, Inc. changed its corporate name to Elevance Health, Inc. in June 2022.

The public company’s stock ticker also changed from ANTM to ELV.

The corporate name changed, but Anthem remains an important consumer-facing brand for Blue Cross and Blue Shield health plans.

Elevance Health’s broader organization includes:

  • Anthem Blue Cross and Blue Shield affiliated health plans
  • Anthem Blue Cross in California
  • Wellpoint-branded health plans
  • Carelon health-services businesses
  • CarelonRx pharmacy-benefit services
  • Other affiliated health-plan and healthcare-service companies

The name shown on the member ID card, Explanation of Benefits, denial notice, policy, or employer documents determines which legal entity and complaint procedure apply.

Where Does Anthem Offer Health Plans?

Anthem Blue Cross and Blue Shield and affiliated Blue plans operate in 14 states.

The current Anthem website identifies service areas that include:

  • California
  • Colorado
  • Connecticut
  • Georgia
  • Indiana
  • Kentucky
  • Maine
  • Missouri, with stated geographic exclusions
  • Nevada
  • New Hampshire
  • New York, within specified counties
  • Ohio
  • Virginia, with stated geographic exclusions
  • Wisconsin

Available individual, employer, Medicare, Medicaid, dental, vision, pharmacy, and supplemental products vary by state.

A telephone number, appeal address, provider network, or coverage rule from one state should not automatically be used for a member in another state.

Corporate Office vs. Anthem Member Services

Elevance Health’s Indianapolis headquarters handles company-wide functions such as:

  • Executive leadership and corporate strategy
  • Finance and Investor Relations
  • Legal and regulatory affairs
  • Corporate compliance and public policy
  • Technology and corporate operations
  • Parent-company employment
  • Corporate communications
  • Oversight of affiliated health plans and healthcare businesses

Anthem Member Services handles plan-specific concerns such as:

  • Benefits and eligibility
  • Member ID cards
  • Claims and Explanation of Benefits statements
  • Deductibles, copays, and coinsurance
  • Provider networks
  • Prior authorization
  • Coverage decisions
  • Grievances and appeals
  • Premium payments
  • Prescription-drug benefits
  • Medicare or Medicaid plan questions

Calling the corporate office does not automatically open an appeal, preserve a filing deadline, approve treatment, pay a claim, or replace the formal process described in the member’s plan documents.

Choose the Correct Anthem Support Route

  • General member question: Call the Member Services number on the back of the ID card.
  • Personalized online support: Log in to the Anthem member account or use secure Live Chat.
  • Claim or EOB question: Review the claim online and contact Member Services.
  • Coverage denial: Follow the appeal instructions and deadline shown on the denial notice or EOB.
  • Prior-authorization delay: Contact Member Services and the ordering provider’s authorization team.
  • Urgent medical-necessity review: Ask whether an expedited appeal or review is available under the plan.
  • Provider-network dispute: Confirm the provider’s network status for the specific plan and date of service.
  • Prescription problem: Use the pharmacy-benefit number printed on the member ID card.
  • Medicare grievance or appeal: Use the Anthem Medicare page and the plan-specific number.
  • Medicaid complaint: Use the Anthem Medicaid plan’s member handbook and state-specific contact information.
  • Provider or BlueCard inquiry: Call 1-800-676-BLUE (2583) or use the appropriate provider portal.
  • Language or disability assistance: Call Member Services or TTY 711.
  • Website accessibility issue: Call 1-866-755-2680.
  • Employment application: Use the Elevance Health careers website.
  • Substantial unresolved corporate issue: Preserve the formal complaint and appeal history before writing to Indianapolis.

What to Have Before Contacting Anthem

  • The member ID card
  • The member and group numbers
  • The plan name and state
  • The patient name and date of birth, provided privately
  • The claim number or authorization number
  • The provider or facility name
  • The date of service
  • The Explanation of Benefits or denial notice
  • The relevant plan provision or benefit summary
  • Copies of earlier grievances or appeals
  • The names or roles of representatives previously contacted
  • The requested resolution

Only provide protected health information through an authorized private channel.

Do not publish member IDs, claim numbers, authorization numbers, diagnoses, medications, medical records, dates of birth, provider tax information, Social Security numbers, addresses, or payment information in public comments.

How to Escalate an Anthem Complaint

Begin with the Member Services number shown on the member ID card.

Ask the representative to explain the decision or status and provide any available call-reference, grievance, appeal, or case number.

When a claim or authorization has been denied, request the written reason and the plan provision, medical policy, benefit exclusion, or other basis used.

Follow the grievance or appeal instructions in the member handbook, EOB, authorization notice, or denial letter. Filing addresses, fax numbers, forms, and deadlines vary by state and plan.

Keep copies of:

  • The original claim or authorization request
  • The EOB or denial notice
  • Medical-necessity letters
  • Clinical records submitted by the provider
  • Grievance and appeal forms
  • Certified-mail or electronic-submission confirmations
  • Responses from Anthem

For a substantial unresolved corporate matter, written correspondence may be sent to:

Elevance Health, Inc.
220 Virginia Avenue
Indianapolis, IN 46204

The letter should identify the Anthem plan, state, formal complaint routes already used, case references, and requested resolution.

Do not send original medical records, identification, checks, payment cards, or irreplaceable documents to corporate headquarters.

Anthem Claims and Explanation of Benefits Complaints

A claim complaint may involve:

  • A denied or partially paid claim
  • An incorrect deductible or coinsurance amount
  • A provider shown as out of network
  • A claim that has not been processed
  • A coding or billing dispute
  • Coordination of benefits with another insurer
  • A missing referral or authorization
  • A difference between an EOB and a provider bill

An Explanation of Benefits is not usually a bill. It explains what was submitted, what the plan allowed or denied, what the plan paid, and what the provider may bill the member.

Compare the EOB with the provider’s itemized bill before paying a disputed balance.

Ask Anthem whether the issue requires:

  • A corrected claim from the provider
  • Additional medical records
  • Coordination-of-benefits information
  • A formal member appeal
  • A provider reconsideration

Do not assume that a corporate-office call replaces the written claim or appeal process.

Prior Authorization and Medical-Necessity Complaints

Prior-authorization complaints may involve a delayed request, denial, missing clinical information, provider submission problem, or disagreement about medical necessity.

Contact both Anthem and the ordering provider.

Ask:

  • Whether the request was received
  • Which procedure, medication, or service was requested
  • Whether clinical information is missing
  • Whether the request is pending, approved, denied, or closed
  • Which medical policy or benefit term applies
  • Whether peer-to-peer review is available
  • Whether the situation qualifies for expedited review

The treating provider is generally responsible for submitting clinical records and medical-necessity information.

For an immediate medical emergency, call 911 or seek emergency medical care. Do not delay necessary emergency assistance while trying to reach corporate headquarters.

Anthem Grievances and Appeals

A grievance generally concerns dissatisfaction with service, access, communication, conduct, delay, or another plan experience.

An appeal generally challenges an adverse benefit determination, such as a denial, reduction, or termination of coverage or payment.

The exact definitions and procedures depend on the plan.

A complaint may involve:

  • Difficulty reaching Member Services
  • A delayed response
  • A provider-directory problem
  • A denied claim
  • A denied prior authorization
  • A reduced level of care
  • A pharmacy formulary decision
  • A disagreement about medical necessity

Use the filing instructions and deadline shown in the member’s plan documents or adverse-decision notice.

A member may be permitted to authorize a family member, provider, attorney, or other representative to assist, but the plan may require a written authorization form.

Medicare and Medicaid Complaints

Anthem Medicare Advantage, Medicare Part D, Medicare Supplement, Medicaid, and dual-eligible plans have different complaint procedures.

Medicare members should use the Anthem Medicare complaints, grievances, and appeals page and select their state.

A Medicare grievance is different from an appeal of a coverage or payment decision. Members should use the process that matches the issue.

If the Anthem Medicare process does not resolve the matter, Medicare members may also review complaint resources available through Medicare and the Centers for Medicare & Medicaid Services.

Medicaid members should use the member handbook and state-specific plan contacts. Depending on the issue, the state Medicaid agency or fair-hearing process may also be relevant.

Do not send a Medicare or Medicaid appeal only to Elevance Health headquarters unless the official notice specifically instructs the member to do so.

Employer and Self-Funded Health-Plan Complaints

Some employer health plans are fully insured, while others are self-funded.

With a fully insured plan, an Anthem affiliate generally issues the policy and assumes the insurance risk.

With a self-funded plan, the employer or plan sponsor may fund claims while Anthem or another company performs administrative services.

This distinction can affect:

  • Who controls the plan terms
  • Which external regulator has authority
  • Who decides certain appeals
  • Whether state insurance rules apply

Members should review the Summary Plan Description and contact the employer’s benefits administrator when necessary.

The U.S. Department of Labor’s Employee Benefits Security Administration may help participants in many private-sector employer plans. Benefits Advisors can be reached at 1-866-444-3272.

Outside Insurance and Government Complaint Resources

The correct outside complaint route depends on the plan and issue.

  • State-regulated insurance plan: Contact the state insurance department.
  • Private employer health plan: Review assistance available through the U.S. Department of Labor’s Employee Benefits Security Administration.
  • Medicare plan: Use Medicare and CMS complaint or ombudsman resources.
  • Medicaid plan: Contact the state Medicaid agency or use the fair-hearing process described in the member handbook.
  • HIPAA privacy issue: Review the HHS Office for Civil Rights complaint process.
  • Healthcare discrimination concern: Use the Anthem grievance process and review the HHS civil-rights complaint resources.

External resources include:

Anthem Provider Complaints and Support

Doctors, hospitals, facilities, laboratories, and other healthcare providers should use Anthem’s provider resources rather than the Elevance Health corporate switchboard.

Provider issues may involve:

  • Eligibility and benefits
  • Claim status
  • Prior authorization
  • Provider enrollment or credentialing
  • Contracting
  • Payment disputes
  • Medical policies
  • BlueCard claims

The number 1-800-676-BLUE (2583) is available for certain Provider Services and BlueCard inquiries.

Providers may also be directed to Availity or a state-specific Anthem provider portal.

A provider reconsideration is not always the same as a member appeal. The provider should use the process described in the remittance advice, provider manual, or denial notice.

Anthem Pharmacy Complaints

Pharmacy benefits may be administered through CarelonRx or another pharmacy-benefit arrangement associated with the member’s plan.

Use the pharmacy number on the member ID card for:

  • Formulary questions
  • Prior authorization
  • Step therapy
  • Quantity limits
  • Specialty medications
  • Mail-order prescriptions
  • Pharmacy-network questions

When a medication is denied, request the denial reason and appeal instructions.

The prescribing clinician may need to submit medical information, request an exception, or discuss an alternative medication.

An immediate medication emergency should be addressed with the prescribing professional, pharmacist, emergency services, or another appropriate medical resource rather than corporate headquarters.

Anthem Privacy, Accessibility, and Nondiscrimination Complaints

Anthem’s privacy page includes plan-specific Notices of Privacy Practices explaining how protected health information may be used and disclosed.

Members with a privacy question should contact Member Services through the number on their ID card or use the secure member account.

Anthem also offers:

  • TTY assistance through 711
  • Free language-assistance services
  • Alternative document formats
  • Website accessibility support at 1-866-755-2680

The accessibility help-desk number is for website or document-access issues. It is not a claims or appeal number.

People who believe their federal health-information privacy or civil-rights protections were violated may also review the HHS Office for Civil Rights complaint process.

Anthem and Elevance Health Careers

Anthem-related corporate and health-plan jobs are generally listed through Elevance Health Careers.

Applicants should use the official careers site and candidate account.

Technical problems involving the recruiting website can be sent to el***********************@************th.com.

Employment verification is handled through The Work Number at 1-800-367-5690.

Elevance Health does not prominently publish one universal public Human Resources, payroll, benefits, or employee-relations number.

Current associates should use authorized internal systems and HR resources.

Do not post employee IDs, Social Security numbers, payroll records, medical information, work schedules, applicant records, or private workplace correspondence in public reviews.

Anthem Reviews and Complaints

There are currently no reviews visibly displayed on this CorporateOfficeHeadquarters.com page.

Because no comments are shown, there is not enough information to identify recurring complaint themes, customer sentiment, ratings, or common corporate-office experiences.

When leaving an Anthem review below, identify whether the experience involved:

  • A commercial employer plan
  • An individual or Marketplace plan
  • Medicare
  • Medicaid
  • A claim
  • Prior authorization
  • A provider network
  • Pharmacy benefits
  • Billing or enrollment
  • A grievance or appeal

Include the state, approximate date, general issue, official support route used, response time, and whether the matter was resolved.

Do not post protected health information or identifying account details.

Fake Anthem Support and Healthcare Fraud Warning

Use Anthem.com, ElevanceHealth.com, the secure member account, or the phone number on the member ID card before sharing personal or health information.

Be cautious with calls, texts, or emails offering:

  • Free medical equipment
  • Unrequested genetic testing
  • Guaranteed claim approval
  • Secret executive complaint numbers
  • Refunds requiring an upfront payment
  • Gift cards, cryptocurrency, or wire transfers
  • Remote access to a phone or computer

Review EOBs for services that were not received.

Report a lost or stolen member ID card promptly.

Never give an account password, full Social Security number, banking password, or one-time verification code to an unsolicited caller.

Anthem Competitors and Related Corporate Office Pages

Anthem competes with national and regional health insurers offering employer, individual, Medicare, Medicaid, dental, vision, pharmacy, and related health-benefit products.

Related corporate-office pages include UnitedHealthcare Corporate Office, Cigna Corporate Office, and Aetna Corporate Office.

Related Resources

Frequently Asked Questions About Anthem Corporate Office

Where is Anthem headquarters?

Anthem’s parent company, Elevance Health, is headquartered at 220 Virginia Avenue, Indianapolis, IN 46204.

What is Anthem’s corporate phone number?

The Elevance Health corporate-headquarters number is 1-833-401-1577.

Is 1-800-676-2583 Anthem’s corporate number?

No. 1-800-676-BLUE (2583) is used for certain provider and BlueCard inquiries.

What happened to Anthem, Inc.?

Anthem, Inc. changed its corporate name to Elevance Health, Inc. in June 2022. Anthem remains a health-plan brand.

What is Elevance Health’s stock symbol?

Elevance Health trades on the New York Stock Exchange under ELV. The former ANTM ticker is no longer current.

Who is the CEO of Anthem’s parent company?

Gail K. Boudreaux is President and Chief Executive Officer of Elevance Health.

What is Anthem’s customer-service number?

Anthem does not use one universal customer-service number for every member. Call the Member Services number printed on the current member ID card.

How do I complain about an Anthem claim?

Contact Member Services, request the reason for the claim decision, and follow the grievance or appeal instructions on the EOB or denial notice.

How do I appeal an Anthem prior-authorization denial?

Use the appeal instructions and deadline in the written denial. Ask whether an expedited review is available when the medical situation is urgent.

How do I file an Anthem Medicare complaint?

Use Anthem’s Medicare complaints, grievances, and appeals page, select the state, and follow the plan-specific instructions.

How do I contact Anthem Human Resources?

Anthem and Elevance Health do not prominently publish one universal public HR number. Applicants should use Elevance Health Careers, and current associates should use internal resources.

Can I visit Anthem headquarters to resolve a claim?

No public walk-in claims, Member Services, appeal, or treatment-authorization counter is advertised at the Indianapolis headquarters.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate-office, headquarters, address, phone-number, ownership, leadership, complaint-route, and review information for health insurers, healthcare companies, financial institutions, retailers, airlines, hotels, and other organizations.

This page is designed to distinguish Elevance Health’s Indianapolis headquarters from Anthem Member Services, state-specific health plans, provider support, claims, prior authorization, grievances, appeals, pharmacy benefits, government programs, privacy support, and careers.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Anthem, Elevance Health, Anthem Blue Cross and Blue Shield, Anthem Blue Cross, Carelon, Wellpoint, the Blue Cross Blue Shield Association, any employer health plan, provider, pharmacy, government agency, or Member Services representative.

This page is provided for informational purposes only and is not medical, legal, insurance, privacy, employment, financial, or benefits advice.

Do not delay emergency medical care while attempting to reach Anthem or a corporate office. Call 911 or seek appropriate emergency assistance when necessary.

Coverage, medical-necessity criteria, networks, claim procedures, appeal rights, filing deadlines, phone numbers, addresses, and external-review options depend on the member’s plan, state, and applicable law.

Review the current member handbook, Summary of Benefits and Coverage, EOB, denial notice, and other official plan documents for information applying to a specific case.

Share Your Experience

Have you contacted Anthem Member Services, claims support, prior authorization, a grievance or appeals team, provider support, pharmacy support, Elevance Health headquarters, Human Resources, or an outside regulator?

Share your experience with a claim, EOB, coverage denial, prior authorization, provider network, prescription, premium payment, enrollment, Medicare or Medicaid plan, privacy concern, job application, or corporate escalation below.

Helpful reviews include the state, plan type, approximate date, general issue, support route used, response time, and whether the matter was resolved.

Please do not post member IDs, claim or authorization numbers, policy numbers, diagnoses, prescriptions, medical records, Social Security numbers, birth dates, home addresses, private telephone numbers, payment details, provider tax information, or photographs of insurance documents.

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