The Cigna Group is headquartered in Bloomfield, Connecticut. Cigna Healthcare provides medical, dental, behavioral health, pharmacy, international, and supplemental health services through operating subsidiaries of The Cigna Group.
Customers looking for the Cigna corporate office are often trying to resolve a claim denial, billing problem, missing identification card, prior-authorization issue, provider-network dispute, appeal, account-access problem, or another concern that regular customer service has not resolved.
How to Contact Cigna Corporate Office
The Cigna Group900 Cottage Grove Road
Bloomfield, CT 06002
USA
- Cigna corporate headquarters phone: 1-860-226-6000
- Cigna Healthcare customer service: 1-800-997-1654 — available 24 hours a day, 365 days a year
- TTY and relay service: Dial 711 and follow the prompts
- Cigna Healthcare contact page: Contact Cigna Healthcare
- Cigna phone-number directory: Find the Correct Cigna Department
- myCigna member portal: Sign In to myCigna
- Find a doctor, dentist, or facility: Cigna Provider Directory
- Cigna Healthcare website: Cigna.com
- The Cigna Group corporate website: TheCignaGroup.com
- Cigna careers: The Cigna Group Careers
- Stock symbol: NYSE: CI
The corporate headquarters number is not the best starting point for a claim, billing question, prior authorization, provider dispute, prescription issue, or member-account problem. Members should first call the number printed on the back of their current Cigna identification card because employer plans and insurance products may use different service teams.
The old page labeled 1-860-226-6000 as both the headquarters and human-resources number. Cigna does not currently publish that line as a dedicated HR contact, so it should be treated as the corporate headquarters number only.
Cigna Customer Service Phone Numbers
- General Cigna Healthcare customer service: 1-800-997-1654
- Lost medical ID card: 1-866-494-2111
- Dental plan questions or lost dental ID card: 1-800-244-6224
- Cigna Home Delivery Pharmacy: 1-800-835-4387
- Individual medical and dental billing: 1-877-484-5967
- Behavioral-health general information: 1-800-433-5768
- Accidental injury, critical illness, or hospital-care claims: 1-800-754-3207
These numbers do not apply to every Cigna-administered plan. The number on the member ID card, explanation of benefits, billing statement, denial letter, or policy document should take priority when it differs from a general number shown online.
What to Have Before Calling Cigna
- The member identification number
- The group or policy number
- The patient’s name and date of birth
- The claim number, when applicable
- The date of service
- The provider or facility name
- The billed and allowed amounts
- The explanation-of-benefits document
- The prior-authorization or reference number
- Copies of denial letters, bills, receipts, and prior correspondence
- A clear explanation of the requested resolution
Ask the representative to provide a call-reference or case number. Record the representative’s name, department, date, and explanation before ending the call.
How to Review a Cigna Claim or Explanation of Benefits
Members can review claims and explanation-of-benefits documents through myCigna. An explanation of benefits is not necessarily a bill. It generally shows:
- The amount charged by the provider
- The amount allowed under the plan
- What Cigna paid
- What was applied to the deductible
- Copayment or coinsurance amounts
- Amounts not covered
- Denial or adjustment codes
- The amount the member may owe
Compare the explanation of benefits with the provider’s bill before paying. Contact Cigna when the claim appears to have used the wrong network status, benefit, deductible, authorization record, procedure code, or coverage period.
- View claims and benefits: myCigna Member Portal
- Cigna claims and EOB guidance: Health Claims and Explanations of Benefits
- Cigna customer forms: Medical, Dental, Appeal, and Authorization Forms
Common Reasons a Cigna Claim May Be Denied
- The service was not covered by the plan
- Prior authorization was required but not obtained
- The provider was outside the plan network
- The claim contained incomplete or incorrect information
- The claim was submitted after the filing deadline
- The member was shown as ineligible on the service date
- The service was considered experimental, investigational, or not medically necessary
- The benefit limit had already been reached
- Another insurer was considered primarily responsible
- The provider used a code that did not match the approved service
A denial does not always mean the patient must immediately pay the full amount. Read the denial reason, compare it with the plan documents, contact the provider’s billing department, and ask Cigna what records or corrections may be needed.
How to File a Cigna Appeal or Grievance
An appeal asks Cigna to reconsider a coverage or claim decision. A grievance or complaint may concern customer service, access to care, billing, a provider, plan administration, or another issue that is not limited to a claim denial.
- Read the denial or adverse-benefit notice. It should explain the reason for the decision, the appeal deadline, and where to send the request.
- Call the number on the ID card. Ask whether the issue can be corrected before a formal appeal is required.
- Request the applicable records. Ask for the denial code, plan provision, clinical guideline, authorization record, and any missing-document explanation.
- Collect supporting evidence. Include medical records, letters from treating professionals, prior approvals, receipts, bills, and relevant plan language.
- Submit the appeal through the required channel. Depending on the plan, this may be completed through myCigna, a Cigna form, fax, mail, or another method shown in the denial notice.
- Keep proof of submission. Save the confirmation page, fax receipt, certified-mail record, or portal message.
- Track the deadline. Appeal time limits vary by plan and type of decision.
- Ask about urgent review. Expedited procedures may be available when waiting for a standard review could seriously affect the patient’s health.
- Review external appeal rights. Certain decisions may qualify for independent external review after internal appeal options are completed.
- Cigna appeals and grievances: Appeal and Grievance Information
- Cigna customer forms: Find an Appeal or Claim Form
- myCigna: Access the Forms Center
The address and deadline shown in the denial letter should be used instead of a general corporate address. Mailing an appeal only to Cigna headquarters may delay review or fail to satisfy the plan’s filing requirements.
Cigna Billing and Premium Complaints
Billing questions can involve premiums, duplicate invoice items, automatic payments, retroactive adjustments, canceled coverage, employer deductions, or balances that do not match prior payments.
For individual medical or dental policy billing, call 1-877-484-5967. Members with employer-sponsored coverage should normally use the number on the ID card and may also need to contact their employer’s benefits department.
When disputing a billing problem:
- Gather the invoices, payment confirmations, bank statements, and cancellation or enrollment records.
- Identify the exact month, charge, payment, or coverage period in dispute.
- Ask whether the problem involves Cigna, an employer, the insurance marketplace, a benefits administrator, or another billing entity.
- Request a written account ledger or explanation.
- Ask for a case number and the expected review date.
- Request written confirmation of any correction, refund, reinstatement, or cancellation.
- Continue monitoring the account until the adjustment actually appears.
Do not assume a promised credit, refund, or reinstatement is complete until it appears in the account or is confirmed in writing.
Cigna Prior Authorization and Provider-Network Problems
Some services, treatments, medications, and procedures require prior authorization. The treating provider usually submits the clinical request, but members should still verify that the authorization was received and approved before nonemergency care.
Before a scheduled service, ask:
- Whether prior authorization is required
- Whether the provider submitted the request
- Whether Cigna approved the exact service and date
- Whether the facility and all involved professionals are in network
- Whether a referral is also required
- Whether the authorization has an expiration date
- Whether the approval guarantees payment or remains subject to other plan terms
Keep the authorization or reference number. If a claim is denied despite an approval, ask Cigna to compare the claim with the original authorization and provider submission.
Provider directories can change, and a facility may be in network while an individual clinician working there is not. Confirm network status directly with Cigna shortly before receiving nonemergency care.
Cigna Pharmacy and Prescription Support
Pharmacy benefits may be administered through Cigna Healthcare, Express Scripts, or another plan-specific service. The member ID card and prescription documents should identify the correct pharmacy contact.
- Cigna Home Delivery Pharmacy: 1-800-835-4387
- myCigna prescription information: Review Drug Coverage and Claims
- Cigna prescription-drug lists: Search Cigna Drug Lists
When a prescription is denied or delayed, ask whether the issue involves:
- Prior authorization
- Step therapy
- Quantity limits
- A noncovered drug
- A formulary change
- An early refill
- A pharmacy-network problem
- A missing prescriber response
- The need for a medical-necessity exception
Ask the prescribing professional to submit the required clinical information and keep the pharmacy rejection message or code.
Cigna Behavioral-Health Support
- Behavioral-health general information: 1-800-433-5768
- TTY and relay service: Dial 711
Behavioral-health coverage and crisis resources can vary by plan. Members should use the number printed on the ID card for plan-specific mental-health or substance-use benefits.
For an immediate medical or safety emergency, call 911 or seek emergency assistance. For the Suicide & Crisis Lifeline in the United States, call or text 988.
Cigna Medicare and Cigna HealthSpring Questions
The Cigna Group completed the sale of its Medicare Advantage, Medicare supplemental-benefits, Medicare Part D, and CareAllies businesses to Health Care Service Corporation in March 2025.
Former Cigna Medicare or Cigna HealthSpring members should use the telephone number on their current ID card, current plan website, explanation of benefits, or renewal documents. Older Cigna Medicare telephone numbers, websites, and over-the-counter benefit instructions may no longer route to the correct administrator.
When calling, confirm:
- The current legal name of the plan
- The company administering medical benefits
- The company administering prescriptions
- The company responsible for dental, vision, transportation, or over-the-counter benefits
- The correct member-services and appeals numbers
How to Escalate a Cigna Complaint
- Call the correct plan department. Use the number on the member ID card, claim notice, invoice, or denial letter.
- Request a case number. Record the representative’s name, department, date, and explanation.
- Ask for a supervisor. Clearly state what remains unresolved and the specific outcome requested.
- Use myCigna. Send secure messages, review claims, download documents, and submit available forms.
- File a formal grievance or appeal. Follow the instructions and deadline in the plan documents or denial notice.
- Keep a written timeline. Include calls, transfers, promised callbacks, submissions, decisions, and missing responses.
- Contact the employer benefits department. This may help when coverage is offered through work and the problem involves enrollment, eligibility, payroll deductions, or plan administration.
- Contact the corporate office. For a significant unresolved issue, write to The Cigna Group in Bloomfield or call 1-860-226-6000. Include the existing case number but do not send original medical or identity documents unless instructed.
- Contact the appropriate regulator. State insurance departments may review insured-plan complaints. Employer self-funded plans may be subject to federal ERISA procedures.
- State insurance department directory: Find Your State Insurance Regulator
- U.S. Department of Labor benefits assistance: Ask EBSA About an Employer Health Plan
- HealthCare.gov appeals information: Marketplace Appeals
What to Include in a Written Cigna Complaint
- The member or policy number, partially masked when appropriate
- The claim or case number
- A concise chronological timeline
- Dates and departments previously contacted
- Copies of relevant bills, EOBs, denial notices, authorizations, and receipts
- The plan language or benefit involved
- The requested resolution
- A reasonable request for written follow-up
Do not publish member identification numbers, claim numbers, Social Security numbers, medical records, diagnoses, payment information, home addresses, or other sensitive information in a public review.
Cigna Corporate Office Reviews and Complaints
Recent reviews submitted to CorporateOfficeHeadquarters.com describe several recurring concerns involving Cigna and Cigna-related services:
- Repeated transfers between customer-service departments
- Long calls without a final resolution
- Promised callbacks that allegedly did not occur
- Duplicate or disputed billing entries
- Difficulty reaching the correct billing department
- Confusion between Cigna Healthcare, Cigna HealthSpring, and other related services
- Problems accessing over-the-counter benefit portals
- Difficulty updating account or email information
- Telehealth appointments being canceled, disconnected, or delayed
- Difficulty obtaining prescriptions through a telehealth service
- Communication problems when trying to understand a representative or explanation
One reviewer described spending approximately two months speaking with numerous representatives about duplicate invoice entries and an unresolved appeal or complaint. Another reported repeated trouble accessing an over-the-counter benefit account and being transferred between departments. A separate review criticized the experience with an MDLive telehealth service after multiple canceled or interrupted appointments.
These reviews represent individual customer experiences and have not been independently verified by CorporateOfficeHeadquarters.com. Outcomes can vary by plan, employer group, state, benefit administrator, provider, claim type, and documentation.
Readers should distinguish between Cigna Healthcare, The Cigna Group, Evernorth Health Services, plan-specific subsidiaries, outside vendors, former Medicare operations, and health care providers. Different organizations may be responsible for separate parts of the customer experience.
About The Cigna Group and Cigna Healthcare
The Cigna Group is a publicly traded global health company headquartered in Bloomfield, Connecticut. Its common stock trades on the New York Stock Exchange under the symbol CI.
The company operates primarily through two divisions:
- Cigna Healthcare: Health plans and related medical, dental, behavioral, international, and supplemental benefits
- Evernorth Health Services: Pharmacy, care, benefits-management, and other health-services businesses
Cigna Healthcare products may be insured or administered by different operating subsidiaries depending on the state, employer, policy, and type of coverage. The legal company responsible for a member’s plan is usually identified on the ID card, policy, certificate, or explanation of benefits.
Cigna’s Competitive Landscape
Cigna Healthcare competes with major national health insurers including UnitedHealthcare, Aetna, and Humana.
Other competitors include Elevance Health and its Blue Cross Blue Shield affiliates, Centene, Molina Healthcare, Kaiser Permanente, regional Blue Cross Blue Shield plans, employer health plans, pharmacy-benefit managers, and health-service companies.
Consumers and employers often compare insurers based on:
- Premiums and employer contributions
- Deductibles, copayments, and coinsurance
- Provider and pharmacy networks
- Prior-authorization requirements
- Prescription formularies
- Claim and appeal procedures
- Behavioral-health access
- Member-service availability
- Digital account tools
- Complaint and regulatory history
Related Cigna and Insurance Resources
- Cigna customer service, reviews, and complaints
- Insurance company corporate offices and phone numbers
- UnitedHealthcare corporate office
- Humana corporate office
- State Farm corporate office
- Official Cigna contact options
- Cigna appeals and grievances
- State insurance department directory
Frequently Asked Questions About Cigna
Where is the Cigna corporate office?
The Cigna Group is headquartered at 900 Cottage Grove Road, Bloomfield, Connecticut 06002.
What is Cigna’s corporate phone number?
The Cigna corporate headquarters phone number is 1-860-226-6000.
What is Cigna Healthcare’s customer-service number?
General Cigna Healthcare customer service is available at 1-800-997-1654. Members should use the number on their ID card when it differs.
How do I file a Cigna complaint?
Begin with the department listed on the ID card or claim notice, request a case number and supervisor, and use Cigna’s formal grievance or appeal procedure when the issue remains unresolved.
How do I appeal a denied Cigna claim?
Follow the instructions and deadline in the denial notice. Appeals may be filed through the applicable Cigna form, myCigna Forms Center, fax, mail, or another method required by the plan.
How do I replace a lost Cigna ID card?
Members can download a digital card through myCigna. For a lost medical card, call 1-866-494-2111. For dental-plan questions or a lost dental card, call 1-800-244-6224.
Does Cigna have a general customer-service email address?
Cigna does not prominently publish a general email address for ordinary member service. Customers are directed to telephone support, the official contact page, and secure myCigna tools.
Is Cigna the same as The Cigna Group?
The Cigna Group is the publicly traded parent company. Cigna Healthcare is one of its two main divisions, alongside Evernorth Health Services.
What happened to Cigna Medicare and Cigna HealthSpring?
The Cigna Group sold its Medicare Advantage, Medicare supplemental-benefits, Medicare Part D, and CareAllies businesses to Health Care Service Corporation in 2025. Former members should use the contact information on their current ID card or plan documents.
Why Trust CorporateOfficeHeadquarters.com?
CorporateOfficeHeadquarters.com has helped consumers locate corporate addresses, headquarters phone numbers, customer-service contacts, complaint information, and company reviews since 2004.
Contact information is reviewed against official company pages, regulatory filings, plan resources, and other reliable sources when available. Reviews published below allow consumers to describe their own experiences, the departments they contacted, and whether their concerns were resolved.
Disclaimer
CorporateOfficeHeadquarters.com is not affiliated with The Cigna Group, Cigna Healthcare, Evernorth Health Services, Express Scripts, MDLive, Health Care Service Corporation, or any Cigna operating subsidiary, provider, employer plan, broker, or administrator.
This page is provided for informational purposes and as an independent platform for customer reviews, complaints, ratings, and feedback.
CorporateOfficeHeadquarters.com cannot access insurance accounts, verify coverage, change benefits, issue ID cards, process claims, provide medical advice, approve prior authorizations, decide appeals, or resolve billing disputes.
Contact Cigna through the telephone number on the member ID card, the official Cigna website, myCigna, or the contact information provided in the applicable plan documents.
Share Your Cigna Experience
Have you contacted Cigna about a claim, billing problem, appeal, prior authorization, provider-network concern, pharmacy benefit, account-access issue, telehealth service, or unresolved complaint?
Share your experience below, including the type of plan or service involved, the department contacted, how long the process took, and whether the issue was resolved.
Do not include member identification numbers, claim numbers, medical records, diagnoses, Social Security numbers, payment information, home addresses, or other private personal information.
