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  • Alignment Health Corporate Office Headquarters Address, Phone Number and Complaints

Alignment Health Corporate Office Headquarters Address, Phone Number and Complaints 

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Alignment Health is the consumer brand of Alignment Healthcare, Inc., a publicly traded Medicare Advantage and senior-healthcare company headquartered at 1100 W. Town and Country Road, Suite 1600, Orange, CA 92868. The published Alignment Health corporate office phone number is 1-844-310-2247. Corporate office hours are Monday through Friday from 8 a.m. to 5 p.m. Pacific Time.

The corporate headquarters number should not be confused with Alignment Health Plan Member Services at 1-866-634-2247, the 24-hour ACCESS On-Demand Concierge at 1-833-242-2223, or the sales and enrollment number at 1-888-293-8272. Members should use the service route connected to their identification card, plan documents, pharmacy benefit, provider network, transportation benefit, grievance, appeal, or coverage question before escalating a matter to corporate headquarters.

Alignment Health Corporate Office and Headquarters Contact Information

The corporate number 1-844-310-2247 is associated with Alignment Healthcare’s principal executive office. It is not the direct Member Services number and should not be represented as the dedicated number for benefits, claims, pharmacy coverage, transportation, prior authorization, provider directories, medical advice, grievances, appeals, or emergency care.

Where Is Alignment Health Headquarters?

Alignment Healthcare’s corporate headquarters and principal executive offices are located at:

Alignment Healthcare, Inc.
1100 W. Town and Country Road
Suite 1600
Orange, CA 92868
USA

The former address at 100 Spectrum Center Drive, Suite 900, Irvine, California should be treated as a legacy location. Current corporate correspondence should use the Orange address unless Alignment provides a different department-specific address.

Do not assume that every department uses Suite 1600. For example, Alignment Health Plan directs written Member Services grievances and appeals to Suite 300 at the same Town and Country Road address.

The corporate headquarters is not a clinic, emergency department, claims-processing walk-in center, pharmacy, transportation dispatch location, or place to deliver medical records without instructions.

Alignment Health Ownership and Corporate Structure

Alignment Health is not a privately held company. Alignment Healthcare, Inc. completed its initial public offering in 2021, and its common stock trades on Nasdaq under the symbol ALHC.

Alignment Healthcare is a holding company whose operations are conducted through subsidiaries and affiliated medical groups. Alignment Health is the company’s consumer-facing brand, while Alignment Health Plan operates Medicare Advantage insurance plans.

Founder John Kao serves as Chairman and Chief Executive Officer. James M. “Jim” Head serves as Chief Financial Officer.

Alignment’s Medicare Advantage operations primarily serve markets in:

  • Arizona
  • California
  • Nevada
  • North Carolina
  • Texas

Available plan types may include HMO, HMO-POS, PPO, chronic-condition special needs plans, dual-eligible special needs plans, and prescription-drug coverage. Plans, provider networks, benefits, premiums, copayments, service areas, and eligibility vary by county and plan year.

Alignment Health Corporate Office vs. Member Services

Alignment Healthcare’s corporate office supports executive leadership, finance, legal matters, corporate governance, investor relations, company strategy, enterprise compliance, employment, partnerships, and higher-level unresolved concerns.

Alignment Health Plan Member Services handles most member-specific matters, including:

  • Eligibility and enrollment status
  • Plan benefits and cost sharing
  • Identification cards
  • Claims and explanations of benefits
  • Provider-network questions
  • Primary care physician selection
  • Specialist referrals
  • Prior authorization questions
  • Prescription-drug coverage
  • Transportation benefits
  • Supplemental benefits
  • Premium or billing questions
  • Grievances and appeals
  • Disenrollment questions
  • Language assistance and accessibility support

Members should normally call 1-866-634-2247, TTY 711, or use the number printed on their Alignment Health Plan identification card.

Choose the Correct Alignment Health Support Route

  • General member question: Call Member Services at 1-866-634-2247, TTY 711.
  • 24-hour concierge assistance: Call ACCESS On-Demand Concierge at 1-833-242-2223, TTY 711.
  • Plan-shopping or enrollment question: Call Sales at 1-888-293-8272, TTY 711.
  • Possible misleading sales information: Contact Member Services, file a formal grievance, and identify the agent or broker when possible.
  • Medical emergency: Call 911 or obtain emergency medical care. Do not contact corporate headquarters first.
  • Medical advice: Contact a qualified doctor, clinic, nurse line, or the care resource identified in the member’s plan documents.
  • Pharmacy or Part D question: Call the Member Pharmacy Help Desk at 1-844-227-7616, TTY 711.
  • Prescription coverage determination: Call 1-844-227-7616 or use the official determination-request form.
  • Transportation scheduling: Call 1-866-327-2247, TTY 711.
  • Prior authorization: Call 1-844-942-4226 or use the number on the member identification card.
  • Hospital admission notification: Call 1-844-361-4715.
  • Provider contracting or network relations: Call 1-844-361-4712.
  • Provider pharmacy technical support: Call 1-844-227-7615.
  • Grievance or appeal: Call Member Services or use the official grievance and appeal process.
  • Privacy complaint: Contact Member Services or Alignment’s Compliance Officer through the official privacy notice.
  • Ethics or suspected noncompliance: Use Alignment’s confidential ethics hotline rather than the ordinary member complaint route.
  • Employment question: Use the official careers website or the contact information in the job posting.
  • Investor question: Use Alignment Healthcare Investor Relations.
  • Unresolved corporate-level concern: Contact headquarters after the correct member, provider, pharmacy, grievance, appeal, privacy, or compliance route has been attempted.

Alignment Health Plan Member Services Hours

Alignment Health Plan Member Services can be reached at 1-866-634-2247, TTY 711.

Published Member Services availability is:

  • October 1-March 31: 8 a.m.-8 p.m., seven days a week, except Thanksgiving and Christmas
  • April 1-September 30: 8 a.m.-8 p.m., Monday-Friday, except holidays

The company also provides free interpreter services for members who speak languages other than English. Members should verify current hours through official plan materials because schedules can change.

Alignment Health ACCESS On-Demand Concierge

Alignment Health Plan members can call the ACCESS On-Demand Concierge at 1-833-242-2223, TTY 711, 24 hours a day, seven days a week.

Depending on the member’s plan and needs, the concierge may assist with:

  • Finding plan resources
  • Coordinating appointments
  • Transportation questions
  • Benefit navigation
  • Connecting members with appropriate care support

The concierge is not a replacement for 911, an emergency department, a physician, or another licensed healthcare professional.

What to Have Before Contacting Alignment Health

Relevant information may include:

  • The member’s Alignment Health Plan identification card
  • The member identification number, shared only through a private official channel
  • The plan name and contract information
  • The member’s state and county
  • The date of the service, call, enrollment, denial, or disputed event
  • The doctor, hospital, pharmacy, laboratory, or supplier involved
  • The claim, authorization, prescription, or reference number
  • The explanation of benefits or denial notice
  • The medication name and prescription details when relevant
  • The salesperson, agent, or broker’s name when relevant
  • The representative previously contacted
  • The grievance, appeal, complaint, or case number
  • A concise timeline of events
  • The specific resolution being requested

Do not publish member identification numbers, Medicare numbers, Medicaid numbers, Social Security numbers, diagnoses, medical records, prescription information, dates of birth, addresses, telephone numbers, email addresses, payment details, passwords, authorization numbers, or unredacted screenshots in a public review.

How to Escalate an Alignment Health Complaint

Start with the department responsible for the issue. Member Services is the correct starting point for most benefit, claim, provider, billing, enrollment, identification-card, transportation, and service questions.

When calling, request a reference or case number. Record the representative’s name, date, time, department, promised follow-up, and the resolution requested.

If the first representative cannot resolve the issue, ask for:

  • A Member Services supervisor
  • A pharmacy specialist
  • A transportation supervisor
  • A utilization-management review
  • A provider-network specialist
  • A formal grievance
  • A coverage determination
  • An appeal or expedited appeal when applicable
  • A privacy or compliance review

For unresolved member complaints, follow the formal grievance and appeal procedures in the Evidence of Coverage. These procedures create a documented review and preserve rights that an ordinary corporate telephone call may not.

For a substantial concern that remains unresolved after the appropriate support and formal review routes have been used, corporate correspondence may be addressed to:

Alignment Healthcare, Inc.
1100 W. Town and Country Road
Suite 1600
Orange, CA 92868

Include copies rather than original medical, insurance, identity, or legal documents. Clearly identify the plan, department, case number, prior contacts, dates, and requested resolution.

Alignment Health Grievances and Appeals

A grievance generally concerns the quality, timeliness, accessibility, behavior, service, or administration associated with a member’s plan experience. An appeal generally challenges an unfavorable coverage, payment, authorization, or benefit decision.

Alignment Health Plan members can ask questions about an existing grievance or appeal by calling 1-866-634-2247, TTY 711.

Written grievance and appeal correspondence may be directed to:

Alignment Health Plan
c/o Member Services Department
1100 W. Town & Country Road
Suite 300
Orange, CA 92868

The correct process and deadline depend on the issue, plan, notice, and whether the request is standard or expedited. Review Chapter 9 of the applicable Evidence of Coverage and any denial or organization-determination notice.

Members may also submit feedback or complaints about a Medicare Advantage plan directly to Medicare or call 1-800-MEDICARE. When reporting a marketing complaint, include the agent or broker’s name when possible.

Alignment Health Enrollment and Sales Complaints

Enrollment complaints may involve:

  • Incorrect descriptions of benefits
  • Provider-network representations
  • Prescription-drug coverage statements
  • Premiums or copayments
  • Dental, vision, transportation, food, fitness, or other supplemental benefits
  • Agent or broker identity
  • Enrollment without informed authorization
  • Unclear plan changes
  • Failure to disclose limitations or service-area rules

Before enrolling, compare sales statements with the official Summary of Benefits, Evidence of Coverage, provider directory, formulary, pharmacy directory, and Medicare Plan Finder information.

If a member believes they received misleading or inaccurate enrollment information, contact Member Services and request a formal grievance. Keep advertisements, mailers, emails, text messages, call details, agent information, plan documents, and notes describing what was represented.

Marketing complaints can also be submitted to Medicare. Do not publicly accuse a named individual of fraud or intentional misconduct without reliable supporting evidence. A review can accurately state what the reviewer was told, what the plan documents showed, and how the issue affected the member.

Alignment Health Coverage Decisions and Prior Authorization

A coverage decision determines whether a medical service, treatment, item, or prescription is covered and what the plan will pay.

For prior authorization questions, Alignment publishes 1-844-942-4226. Hospital admission notifications may be directed to 1-844-361-4715.

Members should review:

  • The Evidence of Coverage
  • The denial or authorization notice
  • The applicable medical or pharmacy criteria
  • The standard or expedited review options
  • The filing deadline shown in the notice

A treating doctor or authorized representative may be able to submit supporting medical information. The corporate switchboard cannot replace the formal organization-determination or appeal process.

Alignment Health Pharmacy and Part D Complaints

The Alignment Health Plan Pharmacy Help Desk for members is 1-844-227-7616, TTY 711, available 24 hours a day, seven days a week.

Pharmacy concerns may involve:

  • Formulary coverage
  • Prior authorization
  • Step therapy
  • Quantity limits
  • Tier placement
  • Pharmacy-network status
  • Refill timing
  • Mail-order prescriptions
  • Cost-sharing disputes
  • Coverage during a transition period
  • Prescription-drug coverage determinations

A Medicare Part D coverage determination can be requested by calling 1-844-227-7616. The official determination page also publishes fax number 1-800-693-6703 and the department-specific mailing address.

Do not mail prescription drugs, controlled substances, or medical supplies to corporate headquarters.

Alignment Health Transportation Complaints

Transportation scheduling can be reached at 1-866-327-2247, TTY 711, 24 hours a day, seven days a week.

Transportation benefits vary by plan. Complaints may involve:

  • A late or missed ride
  • Failure to arrive
  • Incorrect pickup or destination information
  • Vehicle accessibility
  • Mobility assistance
  • Driver conduct
  • Ride eligibility
  • Covered-trip limits
  • Advance scheduling requirements

Keep the reservation number, pickup address, destination, appointment time, scheduled pickup time, transportation company, vehicle information, and support-call history.

Do not post a member’s home address, medical destination, appointment information, mobility condition, or telephone number publicly.

Alignment Health Provider, Network, and Claims Complaints

Members may contact Member Services when they cannot find an in-network doctor, believe the provider directory is inaccurate, need help changing a primary care physician, or have questions about a claim or explanation of benefits.

Provider participation varies by plan, medical group, location, and plan year. Confirm network participation for the specific plan rather than relying only on a provider’s general statement that it accepts Alignment Health.

Providers should use the official provider portal, provider manual, claims and encounter tools, or the contact details in their participation agreement.

Network Management and Provider Relations can be reached at 1-844-361-4712, generally Monday-Friday from 8 a.m. to 5 p.m. Pacific Time.

Claims disputes should be handled through the applicable member or provider review process. Do not send complete claims, medical records, or protected health information through a public contact form or comment section.

Alignment Health Billing, Premium, and Explanation-of-Benefits Complaints

Billing concerns may involve:

  • Plan premiums
  • Copayments or coinsurance
  • Deductibles
  • Out-of-network charges
  • Balance billing
  • Incorrect provider billing
  • Denied claims
  • Late-payment notices
  • Coordination of Medicare and Medicaid benefits
  • Explanation-of-benefits errors

Contact Member Services and the billing provider when appropriate. Compare the bill with the explanation of benefits before paying a disputed charge.

Keep copies of the bill, explanation of benefits, payment record, claim number, provider correspondence, and Member Services case number. Do not post unredacted bills or benefit statements publicly.

Alignment Health Privacy Complaints

Alignment Health Plan’s privacy notice explains how protected health information may be used and disclosed and describes members’ rights to access, amend, restrict, or request an accounting of certain disclosures.

Privacy questions and complaints can begin with Member Services at 1-866-634-2247, TTY 711.

Written privacy correspondence may be directed to:

Alignment Healthcare USA, LLC
Attention: Compliance Officer
1100 W. Town and Country Road
Suite 1600
Orange, CA 92868

A public review is not a secure privacy channel. Do not post:

  • Medical history
  • Diagnoses
  • Prescription information
  • Medicare or Medicaid numbers
  • Social Security numbers
  • Dates of birth
  • Member identification numbers
  • Medical records
  • Insurance claims
  • Provider correspondence containing patient information
  • Passwords or authentication codes
  • Unredacted screenshots

Alignment Health Ethics, Compliance, Fraud, Waste, and Abuse

Alignment publishes confidential ethics and compliance reporting channels for suspected unethical conduct or noncompliance.

These reporting routes may be appropriate for concerns involving suspected fraud, waste, abuse, retaliation, conflicts of interest, falsification, privacy violations, improper billing, regulatory noncompliance, or unethical conduct.

They are not substitutes for ordinary member questions, plan shopping, appointment scheduling, transportation reservations, pharmacy refills, provider searches, or medical emergencies.

Alignment Health Employment and Human Resources

Alignment Health does not prominently publish one universal public Human Resources number for every applicant, employee, former employee, contractor, clinic, medical group, or subsidiary.

Applicants should use the official Alignment Health Careers page and the contact information attached to the job posting.

Current and former employees should use authorized internal Human Resources, payroll, benefits, leave, manager, ethics, or employment-verification channels.

Be cautious with unsolicited job offers. Verify that the position appears on an official Alignment Health careers or Workday page before submitting identity, tax, banking, or employment documents.

Alignment Health Reviews and Complaints

Alignment Health reviews can vary by plan, county, medical group, provider network, pharmacy, member benefit, transportation vendor, sales agent, and support route.

The existing public review on this page describes an enrollment experience in which the reviewer says they received inaccurate information from someone they later understood to be a third-party agent or broker. This is one individual’s reported experience and should not be treated as proof of a company-wide practice.

Common review topics may include:

  • Enrollment and sales information
  • Member Services response times
  • Provider-network access
  • Provider-directory accuracy
  • Prior authorization
  • Claims and explanations of benefits
  • Prescription-drug coverage
  • Transportation
  • Supplemental benefits
  • Grievances and appeals
  • Concierge support
  • Privacy or compliance escalation
  • Corporate office communication

Helpful reviews state what happened, when it happened, which department was contacted, what the plan documents said, how long the response took, and whether the issue was resolved.

Avoid unsupported accusations about fraud, intentional deception, discrimination, criminal behavior, or systemic misconduct. Describe direct observations, communications, documents, and outcomes.

Fake Alignment Health Support and Medicare Scam Warning

Use AlignmentHealth.com, AlignmentHealthPlan.com, Medicare.gov, the number on the member identification card, or another verified official source before sharing personal or health information.

Be cautious with:

  • Unsolicited Medicare Advantage enrollment calls
  • Callers who refuse to identify their agency or employer
  • Requests for a Medicare number before the caller is verified
  • Fake benefit-card or grocery-card offers
  • Requests for gift cards, cryptocurrency, or wire transfers
  • Fake claims, refund, or pharmacy messages
  • Phishing links that imitate a member portal
  • Requests for passwords or one-time verification codes
  • Fake job offers
  • Requests for remote access to a computer or mobile device

Do not provide Medicare numbers, Social Security numbers, bank credentials, payment-card information, passwords, verification codes, medical records, prescriptions, or identity documents to an unverified caller or sender.

Alignment Health Competitors and Related Corporate Office Pages

Alignment competes with national, regional, and local Medicare Advantage organizations, managed-care companies, HMOs, PPOs, and Original Medicare. Its regulatory filings identify large national insurers including UnitedHealth, Aetna, Humana, and Cigna among its competitors.

Related corporate-office pages include:

Plan availability, networks, premiums, benefits, prescription formularies, Star Ratings, and service areas differ. Medicare beneficiaries should compare the official plan documents that apply to their county and eligibility.

Related Alignment Health Resources

Frequently Asked Questions About Alignment Health Corporate Office

Where is Alignment Health headquarters?

Alignment Healthcare’s headquarters and principal executive offices are located at 1100 W. Town and Country Road, Suite 1600, Orange, CA 92868.

Is Alignment Health still headquartered in Irvine?

No. The 100 Spectrum Center Drive, Suite 900, Irvine address is outdated. Current company and SEC information identifies the Orange, California address.

What is the Alignment Health corporate office phone number?

The published corporate office number is 1-844-310-2247.

What are Alignment Health corporate office hours?

The company publishes corporate office hours of Monday-Friday from 8 a.m. to 5 p.m. Pacific Time.

Is 1-844-310-2247 Alignment Health Plan Member Services?

No. It is the corporate headquarters number. Alignment Health Plan Member Services is 1-866-634-2247, TTY 711.

What is the Alignment Health 24-hour concierge number?

ACCESS On-Demand Concierge can be reached at 1-833-242-2223, TTY 711, 24 hours a day, seven days a week.

What is the Alignment Health sales number?

Plan sales and enrollment support can be reached at 1-888-293-8272, TTY 711.

What is the Alignment Health pharmacy number?

The Pharmacy Help Desk for members is 1-844-227-7616, TTY 711, available 24/7.

What is the Alignment Health transportation number?

Transportation scheduling can be reached at 1-866-327-2247, TTY 711. Transportation benefits vary by plan.

What is the Alignment Health prior-authorization number?

Alignment publishes 1-844-942-4226 for prior authorization. Members should also verify the correct route on their identification card.

Is Alignment Health privately owned?

No. Alignment Healthcare, Inc. is publicly traded on Nasdaq under ALHC.

Who is the CEO of Alignment Health?

Founder John Kao is Chairman and Chief Executive Officer of Alignment Healthcare.

How do I complain about Alignment Health?

Begin with Member Services at 1-866-634-2247. Request a case number and a supervisor when necessary. Use the formal grievance or appeal process for unresolved plan, service, coverage, authorization, or payment concerns.

Where do I mail an Alignment Health grievance?

Written grievances and appeals may be sent to Alignment Health Plan, c/o Member Services Department, 1100 W. Town & Country Road, Suite 300, Orange, CA 92868.

Can I complain directly to Medicare?

Yes. Medicare Advantage members can submit a complaint through Medicare or call 1-800-MEDICARE.

How do I report misleading enrollment information?

Contact Member Services and request a formal grievance. Keep the agent or broker’s name, advertisements, plan documents, emails, text messages, and notes about what was represented. A marketing complaint can also be submitted to Medicare.

How do I appeal a denied service or prescription?

Review the denial notice and the applicable Evidence of Coverage. Contact Member Services or the Pharmacy Help Desk and follow the standard or expedited appeal process described in the notice.

How do I contact Alignment Health Human Resources?

Applicants should use the official careers website or the contact information in the job posting. Employees should use authorized internal Human Resources channels.

Does Alignment Health corporate office provide medical advice?

No. Contact a qualified healthcare professional for medical advice. Call 911 or obtain emergency care for an urgent medical emergency.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com provides corporate office, headquarters, address, telephone, ownership, complaint-route, and review information for Medicare Advantage organizations, health insurers, hospitals, healthcare companies, retailers, financial institutions, hotels, restaurants, airlines, automotive companies, and other major organizations.

This page is designed to help readers distinguish Alignment Healthcare’s corporate office from Alignment Health Plan Member Services, ACCESS Concierge, enrollment sales, pharmacy support, transportation, utilization management, provider relations, grievances, appeals, privacy, compliance, careers, and investor relations.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Alignment Healthcare, Inc., Alignment Healthcare USA, LLC, Alignment Health, Alignment Health Plan, any affiliated medical group, any physician, hospital, pharmacy, provider network, broker, sales agent, transportation company, employee, Medicare, Medicaid, CMS, or customer-service representative.

This page is provided for general informational purposes and does not provide medical, insurance, legal, regulatory, privacy, enrollment, financial, or benefits advice.

Addresses, telephone numbers, executives, office hours, support schedules, plan offerings, service areas, provider networks, premiums, benefits, formularies, transportation rules, authorization requirements, grievance procedures, appeal deadlines, and contact routes may change.

Members should rely on their current identification card, Evidence of Coverage, Summary of Benefits, denial notices, plan documents, official Alignment Health channels, and Medicare resources for information applying to a specific plan or complaint.

For medical advice, contact a qualified healthcare professional. For an emergency, call 911 or obtain emergency medical care.

Share Your Experience

Have you contacted Alignment Health corporate headquarters, Alignment Health Plan Member Services, ACCESS On-Demand Concierge, sales, pharmacy support, transportation, utilization management, provider relations, grievances and appeals, privacy, compliance, careers, or another Alignment department?

Share your experience with enrollment, an agent or broker, plan benefits, provider access, prior authorization, claims, prescription coverage, transportation, billing, Member Services, a grievance, an appeal, privacy, corporate escalation, or another customer-service concern below.

Helpful reviews identify the state and county, approximate date, general plan or department, issue type, support route used, response time, and whether the matter was resolved.

Please do not publish Medicare or Medicaid numbers, member identification numbers, Social Security numbers, dates of birth, diagnoses, medical records, prescriptions, claim numbers, authorization numbers, payment information, home addresses, telephone numbers, email addresses, employee personal information, or screenshots containing private data.

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Alignment Health Disappointing Enrollment

January 18, 2025

Alignment Health, Disappointing Insurance Enrollment Practices. During the Medicare Advantage enrollment period, I called to inquire about plans for my zip code. The person I spoke with did not disclose they were a third-party agent or broker and presented themselves as directly associated with the insurance provider. They gave me misleading and inaccurate information about plan benefits for my area. After enrolling, I discovered much of what I was told was false, leaving me with worse coverage than my previous insurance. Now that the enrollment period has closed, I’ve learned the company uses third-party agents who misrepresent plans, and they appear to take no accountability for the misinformation provided. If you’ve experienced a similar situation, consider reporting the issue to organizations such as the CMS, FTC, BBB, Attorney General, or Department of Insurance. To anyone considering this provider: proceed with caution and verify all plan details independently. Misinformation can have serious consequences.

N R
Corporate Office Headquarters