Mrs. Fields Corporate Office, Headquarters, and Customer Service 

Mrs. Fields is a cookie, bakery, gifting, licensing, and franchise brand founded by Debbi Fields in 1977. Customers can purchase cookies, brownies, gift baskets, cookie cakes, fruit gifts, customized business gifts, and other products through MrsFields.com, licensed retailers, and participating franchised bakery locations.

Mrs. Fields’ former Broomfield, Colorado, office information should not be treated as its current verified headquarters. The online gifting operation is based in Salt Lake City, Utah, while Famous Brands International, the franchising company behind Mrs. Fields and TCBY, currently lists a New York office.

Customers with online order, shipping, damaged-product, or gifting concerns should contact Mrs. Fields customer support. Concerns involving a bakery visit, locally prepared cookie cake, in-store gift card, employee, refund, or pickup order should usually begin with the specific franchised store.

Mrs. Fields Corporate Office and Customer Service Information

• Brand: Mrs. Fields
• Online Gifting Entity: Mrs. Fields Gifting and Licensing, LLC
• Franchising Parent: Famous Brands International, LLC
• Mrs. Fields Customer Service: 1-800-266-5437, also promoted as 1-800-COOKIES
• Online Support Center: Mrs. Fields Customer Support
• Support Request Form: Contact Customer Support
• General Contact Form: Contact Mrs. Fields
• Customer and Privacy Email: su*****@*******ds.com
• Corporate Gift Orders: 1-888-266-5437, also promoted as 1-888-COOKIES
• Online Gifting and Privacy Mailing Address: Mrs. Fields Gifting and Licensing, LLC, 1717 South 4800 West, Salt Lake City, UT 84104
• Famous Brands International Address: 430 Park Avenue, Floor 16, New York, NY 10022
• Famous Brands Email: in**@**************tl.com
• Official Website: MrsFields.com
• Store Locator: Find a Mrs. Fields Store
• Order Tracking: Track an Order
• Nutrition Information: Mrs. Fields Nutrition
• Accessibility: Mrs. Fields Accessibility
• Privacy Policy: Mrs. Fields Privacy Policy
• Employment: Mrs. Fields Employment
• Franchise Information: Own a Mrs. Fields Franchise

Mrs. Fields does not prominently publish universal customer-service or corporate-office hours. Online support availability, call-center hours, holiday schedules, bakery hours, and franchise-office hours may differ.

Where Is Mrs. Fields’ Current Headquarters?

Mrs. Fields’ current official pages identify more than one business address because the brand’s gifting, production, licensing, and franchising operations are handled through related but distinct entities.

The Mrs. Fields privacy policy lists:

Mrs. Fields Gifting and Licensing, LLC
Attention: Mrs. Fields Privacy
1717 South 4800 West
Salt Lake City, UT 84104
United States

Mrs. Fields’ employment page says the brand is based in Salt Lake City and operates a production and distribution facility there.

Famous Brands International, the franchising business behind Mrs. Fields and TCBY, lists:

Famous Brands International, LLC
430 Park Avenue, Floor 16
New York, NY 10022
United States

Customers should select the address that corresponds to the nature of the inquiry. Online order complaints and damaged-product concerns should begin with customer service rather than being mailed to a corporate address.

Is the Broomfield, Colorado, Address Still Current?

The address:

8001 Arista Place, Suite 600
Broomfield, CO 80021

was previously associated with Mrs. Fields and Famous Brands operations. It is not the address currently published for the Mrs. Fields online gifting entity or for Famous Brands International.

The previously listed 720-599-3350 telephone number is also not promoted as the current general headquarters or customer-service number on Mrs. Fields’ official website.

Use 1-800-266-5437 for current customer support.

Mrs. Fields Customer Service Versus a Local Store

Mrs. Fields operates through online gifting, licensed retail products, franchised bakeries, corporate sales, and third-party delivery or ordering services. The responsible contact therefore depends on where the purchase was made.

Contact Mrs. Fields online customer service for:

• Orders placed through MrsFields.com
• Shipping and tracking concerns
• Damaged online gift deliveries
• Incorrect online orders
• Order changes or cancellations
• Website account problems
• Promotional-code questions
• Corporate and customized gift orders
• Website privacy or accessibility concerns

Contact the individual bakery for:

• Cookies or brownies purchased in the store
• Custom cookie cakes prepared by that bakery
• Pickup orders
• Locally delivered orders
• Restaurant or bakery cleanliness
• Employee conduct
• Incorrect in-store charges
• In-store refunds
• Retail gift cards
• Lost property
• Store accessibility
• Local employment applications

Many Mrs. Fields stores are operated by independent franchisees. The franchise owner may control local hiring, employee supervision, refunds, operating hours, pricing, and day-to-day management.

How to Find a Mrs. Fields Store

Use the official Mrs. Fields store locator to find a participating bakery.

Individual store pages may provide:

• The store address
• Local telephone number
• Operating hours
• Pickup ordering
• Delivery availability
• Directions
• Custom cookie-cake options

Store hours and product availability can vary because of mall schedules, franchise ownership, holidays, staffing, inventory, and local conditions. Confirm the store’s status before traveling.

How to File a Mrs. Fields Complaint

For an online order:

1. Keep the order confirmation, receipt, tracking information, and product packaging.
2. Call 1-800-266-5437 or use the official support form.
3. Provide the order number and recipient’s delivery information.
4. Explain the problem and the requested resolution.
5. Attach photographs when an item is damaged, incorrect, or incomplete.
6. Retain the product and packaging until customer service responds.

For a bakery complaint:

1. Contact the bakery where the purchase or incident occurred.
2. Ask for the manager on duty or franchise owner.
3. Provide the receipt, order number, date, and approximate time.
4. Explain whether the purchase was made in person, for pickup, or through a delivery service.
5. If the matter remains unresolved, submit a corporate support request and identify the store involved.

A useful complaint includes:

• The order or receipt number
• The store or website used
• The purchase and delivery dates
• The product involved
• The names or positions of employees contacted
• A factual description of the problem
• Photographs when relevant
• The refund, replacement, correction, or explanation requested

Do not post payment-card details, gift-card numbers, passwords, home addresses, private telephone numbers, or complete order documents in a public review.

Mrs. Fields Order Changes and Cancellations

Mrs. Fields states that it may change or cancel an order when the order has not already entered processing, shipment, or delivery.

Customers should call 1-800-266-5437 immediately when they need to change:

• The recipient’s name
• The shipping address
• The delivery date
• The gift message
• The product selection
• The shipping method

During high-volume periods, including Valentine’s Day and the year-end holiday season, orders may enter processing earlier than expected. A change is not guaranteed merely because the requested delivery date has not yet arrived.

Mrs. Fields states that online orders may not qualify for a refund when:

• The customer selected the wrong shipping method
• The address was incorrect or incomplete
• The gift message contained spelling or grammatical errors
• The package arrived early or late because of customer-entered information

The current support policy also states that a $12 charge may apply when a carrier must redirect a package because an incorrect or incomplete address was provided.

Mrs. Fields Return and Refund Policy

Mrs. Fields products are generally perishable and cannot be resold after shipment. The company therefore states that it does not accept ordinary product returns.

If Mrs. Fields fulfilled the wrong products, contact customer service. The current support policy says the company may correct an incorrectly fulfilled order by sending a replacement.

Refunds, replacements, credits, or other remedies may depend on:

• The type of problem
• When the issue was reported
• Available documentation
• The delivery status
• The ordering channel
• Whether the order came from a franchise store or MrsFields.com

Do not mail food back to Mrs. Fields unless customer service specifically provides return instructions.

Damaged Mrs. Fields Orders

Mrs. Fields directs customers to report damaged or broken products within 15 days after receipt.

Customers should:

• Keep the damaged item
• Keep the shipping carton
• Keep the interior packaging
• Photograph the product
• Photograph the exterior and interior packaging
• Keep the shipping label
• Provide the order number

Mrs. Fields may request photographs before approving a replacement. Do not discard the damaged product until support confirms that it is no longer needed.

Missing or Incorrect Items

For a missing or incorrect item:

1. Compare the shipment with the order confirmation.
2. Check whether the order was divided into multiple packages.
3. Review all tracking numbers.
4. Photograph what was received.
5. Contact customer support with the order number and item details.

A corporate gift order with multiple recipients may generate several shipments, delivery dates, and tracking records.

Mrs. Fields Shipping and Delivery

Mrs. Fields offers different shipping methods depending on the product, destination, order date, and requested delivery date.

The current support policy states:

• Standard ground delivery dates are not guaranteed.
• A ground package may arrive one or two business days before or after the selected date.
• Mrs. Fields generally does not issue a refund when a ground shipment arrives within that window.
• Customers needing a specific delivery date should choose an available guaranteed expedited method.
• Weather, mechanical issues, local events, and other circumstances outside the company’s control can cause delays.
• Shipping prices are based partly on package weight.
• Some products cannot be combined in the same package.

Shipping charges, delivery guarantees, cutoff times, available carriers, and geographic restrictions can change. Review the terms displayed during checkout.

Delivery to Hospitals, Hotels, Colleges, and Businesses

Mrs. Fields states that delivery to a hospital, hotel, college, business, or similar institution is generally considered complete when the package reaches the organization’s mailroom or receiving department.

The institution is then responsible for delivering the package to the intended recipient.

Before ordering, confirm:

• The recipient is still at the location
• The facility accepts food deliveries
• The correct building, room, department, or unit is included
• The recipient’s name matches facility records
• The mailroom will be open
• The recipient can accept products containing common allergens

A hospital, hotel, dormitory, or corporate mailroom may delay internal delivery after the carrier marks the shipment delivered.

International, Military, and P.O. Box Shipping

Mrs. Fields’ support materials state that restrictions apply to:

• International destinations
• Military addresses
• P.O. boxes
• Certain countries and regions

Customers seeking international or P.O. box delivery should call 1-800-266-5437 before placing the order.

International shipping may involve additional fees, customs delays, import restrictions, duties, taxes, privacy requirements, or product limitations.

How to Track a Mrs. Fields Order

Use the order-tracking link in the shipping email or access the official customer-support center.

Have:

• The order number
• The email address used for the order
• The recipient’s name
• The destination ZIP code
• The carrier tracking number

If tracking shows “delivered” but the package cannot be found:

• Check all entrances and porches.
• Ask household members or neighbors.
• Check with the hotel, hospital, dormitory, or business receiving department.
• Review carrier delivery photographs or notes.
• Contact the carrier and Mrs. Fields support.

Mrs. Fields Gift Messages

Mrs. Fields may provide a gift message through a QR code printed on the shipping label. The recipient can scan the code to view the message entered by the purchaser.

Customers should review the message carefully before submitting the order. Mrs. Fields’ policy says spelling or grammatical errors entered by the customer may not qualify an order for a refund.

Do not include sensitive medical, financial, employment, or personal information in a gift message.

Packaging and Product Freshness

Mrs. Fields states that its cookies are sealed in protective wrapping to preserve freshness and quality.

According to the current support materials:

• Mrs. Fields baked products generally have a stated shelf life of approximately three weeks.
• The company recommends consuming them as soon as possible for the best taste.
• Cookies should generally be stored in sealed packaging or an airtight container at room temperature.
• Refrigeration may dry out the cookies.
• Sealed cookies may be frozen for longer storage.

Storage requirements can differ for chocolate-covered strawberries, fresh fruit, cakes, and other specialty products. Follow the instructions included with the specific item.

Mrs. Fields Nutrition and Allergy Information

Mrs. Fields publishes ingredient, allergen, and nutrition information for many online gifting products.

Depending on the product, ingredients or production facilities may involve:

• Wheat
• Milk
• Eggs
• Soy
• Peanuts
• Tree nuts
• Coconut

The standard cookie nutrition pages identify egg, milk, and wheat in several signature varieties. Other gifts and toppings may contain soy, peanuts, almonds, walnuts, macadamia nuts, cashews, pecans, coconut, or other allergens.

Customers with an allergy should:

1. Review the current ingredient information for the exact product.
2. Contact customer service before ordering.
3. Contact the local bakery for products prepared in a franchised store.
4. Ask about shared equipment and cross-contact.
5. Inform the recipient about the product’s ingredients.

Recipes, suppliers, ingredients, packaging, and preparation environments can change. A website ingredient list should not be treated as a guarantee that a product is free from cross-contact.

Call 911 for a serious allergic reaction or other medical emergency.

Mrs. Fields Retail Gift Cards

Mrs. Fields’ current customer-support materials say retail gift cards are:

• Sold at selected participating U.S. retail locations
• Redeemable at participating Mrs. Fields stores
• Not redeemable through MrsFields.com

Contact the store before purchasing or visiting to confirm participation.

Keep:

• The purchase receipt
• The activation receipt
• The card number
• Any packaging showing terms

Do not publish a gift-card number or PIN. A franchise store, card administrator, or issuing company may control balance inquiries, replacements, and disputed transactions.

Mrs. Fields Discounts and Promotional Codes

Mrs. Fields offers promotional codes through its website, email, text messages, and seasonal campaigns.

Current published restrictions state that discount codes generally:

• Cannot be combined with another code
• Cannot be applied to prior orders
• May not apply to sale merchandise
• May not apply to in-store pickup
• May not apply to DoorDash orders
• May not apply to customized orders
• May not apply to Treat of the Month Club orders
• May not apply to bulk or case-pack products
• Do not cover shipping, handling, or taxes unless expressly stated

If a technical problem prevents use of a valid code, contact customer service before the code expires and before completing the order.

Does Mrs. Fields Have a Rewards Program?

Mrs. Fields does not currently promote one clearly defined, universal national loyalty program covering all online orders and independently operated stores.

The company does promote:

• Email offers
• Text-message promotions
• Seasonal discounts
• Special website offers
• Store-specific promotions

A local franchisee may operate an offer that is not accepted by MrsFields.com or by another store. Review the terms of each promotion before purchasing.

To stop Mrs. Fields promotional text messages, the current terms instruct customers to text “STOP” to COOKIE, or 266543. Message and data rates may apply.

Corporate and Business Gifts

Mrs. Fields offers customized and bulk gifting for:

• Employee recognition
• Customer appreciation
• Client gifts
• Holiday programs
• Meetings and events
• Company milestones
• Promotional campaigns

Business customers can call 1-888-266-5437 or use the official quote request form.

Customization may include:

• Logo cookies
• Custom tins
• Printed lids or boxes
• Customized inserts
• Recipient lists
• Volume discounts

Minimum quantities, setup charges, artwork requirements, deadlines, shipping charges, and cancellation terms may apply. Customized orders are generally excluded from ordinary promotional discounts.

Mrs. Fields Privacy Requests

Mrs. Fields’ privacy policy identifies Mrs. Fields Gifting and Licensing, LLC as the entity responsible for data collected through the main online gifting website.

Privacy requests may concern:

• Access to personal information
• Correction
• Deletion
• Data portability
• Targeted advertising
• Sale or sharing of information
• Marketing preferences
• Account information

Contact:

• Email: su*****@*******ds.com
• Phone: 1-800-266-5437
• Mail: Mrs. Fields Gifting and Licensing, LLC, Attention: Mrs. Fields Privacy, 1717 South 4800 West, Salt Lake City, UT 84104
• Privacy Choices: Your Privacy Choices

Mrs. Fields may request information about a recent order to verify the requester’s identity.

Franchise-store websites, ordering systems, delivery platforms, and Famous Brands International may have separate privacy policies.

Mrs. Fields Accessibility

Mrs. Fields states that it is committed to making its online shopping and service experience accessible.

For website accessibility assistance:

• Call 1-800-266-5437.
• Email we*******@************ts.com.
• Use “Disabled Access” or “Accessibility” in the subject line.
• Describe the page, feature, or function causing difficulty.
• State the preferred alternative format or method of assistance.

For physical-store accessibility, contact the specific bakery. Accessibility features can differ because stores may be located in malls, airports, travel centers, casinos, universities, or other independently managed properties.

Mrs. Fields Careers and Employment

Mrs. Fields’ business includes:

• Online gifting
• Production and distribution
• Corporate sales
• Licensing
• Franchise support
• Retail bakery operations

Corporate or production opportunities may be posted through Mrs. Fields or Famous Brands International. Famous Brands publishes ca*****@**************tl.com for employment inquiries.

Local store jobs may include:

• Bakery team members
• Cookie decorators
• Cashiers
• Shift supervisors
• Assistant managers
• Store managers

Because many locations are franchised, the local franchisee is often the employer and controls applications, interviews, pay, schedules, and workplace policies.

Be cautious of supposed job offers requiring:

• Application fees
• Gift-card payments
• Cryptocurrency
• Bank passwords
• Equipment purchases from an unknown seller
• Confidential identity information before the employer is verified

Mrs. Fields Franchise Opportunities

Mrs. Fields offers franchise formats that may include:

• Traditional counter-service bakeries
• Kiosks
• Nontraditional locations
• Co-branded concepts

The official franchise page currently identifies:

• Rich Hankins, Senior Director of Development: 717-571-6729
• Paul Correale, Director of Franchise Development: 480-434-1230
• Franchise Inquiry Form: Request Franchise Information

A franchise investment can involve substantial fees and risk. Prospective owners should review the current Franchise Disclosure Document, speak with existing franchisees, consult qualified legal and financial advisers, and independently evaluate the proposed territory.

Who Owns Mrs. Fields?

The Mrs. Fields brand operates through several related entities and business channels.

Mrs. Fields Gifting and Licensing, LLC operates the primary online gifting website and related licensing activities.

Famous Brands International is the franchising company behind:

• Mrs. Fields
• TCBY

Pearl Street Equity and its affiliates acquired the Famous Brands franchising business in October 2023.

Mrs. Fields and TCBY are sister brands under Famous Brands International. It is therefore more accurate to say they share a parent organization than to say Mrs. Fields directly owns TCBY.

Who Leads Mrs. Fields’ Parent Company?

Richard Screnci was appointed Executive Director of Famous Brands International effective June 8, 2026.

His responsibilities include:

• Franchise operations
• Franchisee support
• Operational standards
• Brand growth
• Strategic initiatives involving Mrs. Fields and TCBY

Mrs. Fields does not currently publish a separate brand-level chief executive officer on its main consumer website. An unverified CEO should not be named.

Debbi Fields founded the company and remains closely associated with its history and identity, but she is not the current owner or published chief executive.

Mrs. Fields Company History

Debbi Fields opened the first Mrs. Fields cookie shop in Palo Alto, California, in 1977.

The brand became known for:

• Warm, freshly baked cookies
• Soft-baked texture
• Chocolate-chip cookies
• Brownies
• Cookie cakes
• Gift tins and baskets
• Franchised bakery stores

Mrs. Fields later expanded into:

• Nationwide online gifting
• Corporate gifts
• International franchising
• Licensed grocery products
• Seasonal gifts
• Retail partnerships

The current Famous Brands website states that Mrs. Fields has more than 150 franchised locations worldwide. Store counts can change, so customers should use the live locator rather than relying on an older total.

Mrs. Fields Products and Services

Products may include:

• Original-size cookies
• Nibblers bite-sized cookies
• Brownies and brownie bites
• Cookie cakes
• Gift baskets
• Gift boxes
• Gift tins
• Gift towers
• Chocolate-covered strawberries
• Fresh-fruit gifts
• Coffee cakes
• Pretzels and snack products
• Corporate gifts
• Customized logo products
• Seasonal and occasion gifts

Product selection, ingredients, packaging, prices, personalization, delivery availability, and discounts differ between MrsFields.com, licensed retailers, and franchise bakeries.

Mrs. Fields Reviews and Complaints

Experiences may vary depending on:

• The ordering channel
• The delivery carrier
• The franchisee
• The store
• The product
• The delivery destination
• The time of year

Topics reviewers may discuss include:

• Product freshness
• Packaging
• Shipping delays
• Damaged products
• Incorrect or missing items
• Delivery dates
• Gift messages
• Customer-service response
• Refunds or replacements
• Promotional codes
• Cookie-cake orders
• Store cleanliness
• Employee conduct
• Gift cards
• Allergy information

Positive feedback may address helpful employees, fresh cookies, attractive packaging, successful gift delivery, responsive customer service, creative cookie cakes, or satisfactory replacement of a damaged shipment.

No QueryHunter data was supplied for this page. This article therefore does not claim a verified average rating, dominant complaint trend, or overall level of customer satisfaction.

Mrs. Fields Competitors and Related Corporate Office Pages

Mrs. Fields competes with cookie, bakery, dessert, gifting, and specialty-food brands.

Related CorporateOfficeHeadquarters.com pages include:

• TCBY Corporate Office
• Crumbl Corporate Office
• Häagen-Dazs Corporate Office

Other competitors include Famous Amos, Great American Cookies, Insomnia Cookies, Cheryl’s Cookies, local bakeries, grocery bakery departments, and online food-gifting companies.

Official Mrs. Fields Resources

• Mrs. Fields Official Website
• Customer Support Center
• Submit a Support Request
• General Contact Form
• Store Locator
• Nutrition Information
• Discounts and Coupons
• Corporate Gifts
• Request a Business Gift Quote
• Accessibility
• Privacy Policy
• Privacy Choices
• Employment
• Franchise Opportunities
• Famous Brands International

Frequently Asked Questions About Mrs. Fields

What is Mrs. Fields’ customer-service number?

Call 1-800-266-5437, also promoted as 1-800-COOKIES.

What is the number for corporate gift orders?

Call 1-888-266-5437, also promoted as 1-888-COOKIES.

Is Mrs. Fields still headquartered in Broomfield, Colorado?

The company’s current official pages identify Salt Lake City for Mrs. Fields gifting, production, and privacy operations, while Famous Brands International lists an office in New York. The former Broomfield address should not be presented as the current verified headquarters.

Is 720-599-3350 still Mrs. Fields’ corporate phone number?

Mrs. Fields’ current website promotes 1-800-266-5437 for customer service. The older Broomfield number is not prominently identified as the current corporate line.

What is Mrs. Fields’ current mailing address?

The online gifting privacy policy lists Mrs. Fields Gifting and Licensing, LLC, 1717 South 4800 West, Salt Lake City, UT 84104.

How do I contact Famous Brands International?

Email in**@**************tl.com or write to 430 Park Avenue, Floor 16, New York, NY 10022.

How do I track a Mrs. Fields order?

Use the tracking link in the shipping email or the official customer-support center.

Can I cancel a Mrs. Fields order?

An order may be changed or canceled only before it enters processing or shipment. Call customer service immediately.

Does Mrs. Fields accept returns?

Mrs. Fields generally does not accept returns because its products are perishable.

What should I do if my order is damaged?

Keep the product and packaging, take photographs, and report the damage within 15 days by calling customer service or submitting a support request.

What happens if Mrs. Fields sends the wrong product?

Contact customer service. The current support policy says an incorrectly fulfilled order may be corrected with a replacement.

Are standard ground delivery dates guaranteed?

No. The current policy says a ground shipment may arrive one or two business days before or after the selected date.

How do I guarantee delivery on a specific date?

Choose an available expedited guaranteed method during checkout. Carrier delays and other exceptions may still apply.

Does Mrs. Fields ship to hospitals and hotels?

Yes, but delivery is generally guaranteed only to the facility’s receiving department or mailroom.

Does Mrs. Fields ship internationally?

International shipping is restricted and may require a telephone order. Call customer service for current availability.

How long do Mrs. Fields cookies stay fresh?

Current support materials state that baked products have a shelf life of approximately three weeks, although they are best enjoyed promptly.

Can Mrs. Fields cookies be frozen?

Mrs. Fields states that sealed cookies may be frozen for longer storage.

Where does the gift message appear?

The recipient may receive the message through a QR code printed on the shipping label.

Does Mrs. Fields publish allergen information?

Yes. Ingredient, allergen, and nutrition information is available for many online products.

Are Mrs. Fields products nut-free?

Do not assume they are nut-free. Some products contain nuts, and shared production environments may create cross-contact risks.

Can Mrs. Fields guarantee an allergen-free product?

Customers should not treat a product description as a guarantee against cross-contact. Contact the company and review the exact product information.

Can Mrs. Fields store gift cards be used online?

No. Current support information says retail gift cards are redeemable only at participating U.S. stores.

Can an online promotional code be used in a store?

Not necessarily. Online and store promotions may have different terms.

Can multiple Mrs. Fields discount codes be combined?

The current published policy generally prohibits combining discount codes.

Does Mrs. Fields have a national rewards program?

The company does not currently promote one clearly defined universal program covering every online purchase and franchise location.

How do I stop Mrs. Fields marketing texts?

Text “STOP” to COOKIE, or 266543, according to the current SMS terms.

How do I order corporate gifts?

Call 1-888-266-5437 or submit the official quote form.

How do I complain about a local Mrs. Fields bakery?

Contact the bakery manager or franchise owner first. Submit a corporate support request if the issue remains unresolved.

How do I request website accessibility assistance?

Call 1-800-266-5437 or email we*******@************ts.com.

How do I submit a privacy request?

Email su*****@*******ds.com, call customer service, or use the privacy-choice tools on the official website.

How do I apply for a Mrs. Fields job?

Check the official employment page or contact the local franchised bakery directly.

Who owns Mrs. Fields?

Mrs. Fields’ online gifting operation is conducted through Mrs. Fields Gifting and Licensing, LLC. Famous Brands International manages the franchising business and is owned by Pearl Street Equity and its affiliates.

Does Mrs. Fields own TCBY?

Mrs. Fields and TCBY are sister brands under Famous Brands International. It is more accurate to say they share a parent company.

Who founded Mrs. Fields?

Debbi Fields founded the brand in Palo Alto, California, in 1977.

Is Debbi Fields still the owner or CEO?

No current official source identifies Debbi Fields as the owner or chief executive. She is the company’s founder.

Who currently leads Famous Brands International?

Richard Screnci was appointed Executive Director in June 2026.

Why Trust CorporateOfficeHeadquarters.com?

CorporateOfficeHeadquarters.com helps readers distinguish Mrs. Fields’ online gifting operation from Famous Brands International, individual franchise stores, licensed retailers, shipping carriers, delivery platforms, gift-card administrators, and other third parties.

This page uses current Mrs. Fields customer-support, return, shipping, gifting, nutrition, privacy, accessibility, employment, franchise, ownership, and leadership resources to identify the contact route most likely to address each type of inquiry.

Disclaimer

CorporateOfficeHeadquarters.com is not affiliated with Mrs. Fields, Mrs. Fields Gifting and Licensing, LLC, Famous Brands International, Pearl Street Equity, TCBY, any franchisee, bakery employee, delivery service, shipping carrier, gift-card administrator, licensed retailer, or food manufacturer.

This page is provided for general contact-information purposes. It is not legal, medical, allergy, nutrition, privacy, employment, financial, franchise, shipping, or consumer-rights advice.

For a serious allergic reaction, choking, suspected poisoning, fire, violence, or another immediate emergency, call 911. Do not use an ordinary customer-support form or public review for emergency assistance.

Addresses, telephone numbers, office locations, hours, ownership structures, executive roles, store locations, shipping terms, refund procedures, discount rules, ingredients, allergen information, gift-card terms, and franchise contacts may change. Verify important information through Mrs. Fields and the responsible store, carrier, platform, or service provider.

Share Your Mrs. Fields Experience

Have you contacted Mrs. Fields customer service, an online gifting representative, a bakery manager, a franchise owner, Famous Brands International, or a delivery provider? Share the store or department contacted, the approximate date, the general issue, the response received, and whether the concern was resolved.

Do not publish payment-card information, gift-card numbers or PINs, account passwords, home addresses, private telephone numbers, private email addresses, medical information, employee personal information, or unredacted order documents.