Häagen-Dazs consumer products in the United States are handled by Dreyer’s Grand Ice Cream, part of Froneri. This page provides the verified U.S. office address, customer-service phone number, complaint form, product and shop complaint guidance, ownership information, and current recall details.
Häagen-Dazs U.S. Corporate Office and Customer Service
U.S. operating company: Dreyer’s Grand Ice Cream Inc.
Parent company: Froneri
U.S. headquarters: 590 Ygnacio Valley Road, Suite 300, Walnut Creek, CA 94596
Häagen-Dazs consumer service: 1-800-767-0120
Published phone hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time
Consumer email: dr*****@*******rt.com
Online contact form: Contact Häagen-Dazs and Dreyer’s
Official brand page: Häagen-Dazs U.S.
U.S. operator website: Dreyer’s Grand Ice Cream
Important headquarters correction: The previously listed 9090 Whiskey Bottom Road address in Laurel, Maryland is a Dreyer’s manufacturing and operations facility, not the current U.S. corporate headquarters. Dreyer’s officially lists its U.S. headquarters in Walnut Creek, California.
Where Is Häagen-Dazs Headquartered in the United States?
Häagen-Dazs does not operate as a standalone U.S. corporate headquarters. Dreyer’s Grand Ice Cream Inc. operates the Froneri business and its brands in the United States. Dreyer’s lists its U.S. headquarters as:
Dreyer’s Grand Ice Cream Inc.590 Ygnacio Valley Road, Suite 300
Walnut Creek, CA 94596
This address is appropriate for corporate correspondence involving the U.S. operating company. It should not be treated as a public Häagen-Dazs shop, product-return counter, or guaranteed walk-in customer-service location.
How to Contact Häagen-Dazs Customer Service
- Consumer-service phone: 1-800-767-0120
- Published telephone hours: Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time
- Consumer email: dr*****@*******rt.com
- Product question or complaint: Use the official contact form.
- Shop locator: Use the Häagen-Dazs shop locator for local telephone numbers and hours.
The online complaint form allows attachments and asks consumers to provide photographs of the product and the batch code printed on its packaging. Include the product name, flavor, package size, UPC, batch or production code, best-by date, purchase date, retailer, store location, receipt, and a clear description of the problem whenever available.
How to File a Häagen-Dazs Product Complaint
- Stop using the product if the concern involves an undeclared allergen, foreign object, unusual odor or taste, damaged seal, contamination, or possible illness.
- Keep the packaging, receipt, batch code, best-by date, and remaining product in a safe place unless a recall or health authority instructs you to discard it.
- Photograph the product, packaging, code information, and damage or foreign material.
- Call 1-800-767-0120 or submit the official contact form.
- Request a case number and state the resolution sought, such as a refund, replacement, ingredient clarification, quality investigation, or written response.
- Follow up using the same case number if no response arrives.
Consumers reporting illness or an allergic reaction should seek appropriate medical help. A serious or life-threatening reaction requires emergency assistance. Product-safety concerns may also be reported to the appropriate health authority or the U.S. Food and Drug Administration.
Current Häagen-Dazs recall notice
Dreyer’s announced a voluntary recall on November 3, 2025 for a limited number of Häagen-Dazs Chocolate Dark Chocolate Mini Bars in six-count packages because they may contain undeclared wheat.
Affected batch: LLA519501
Best-by date: January 31, 2027
Consumers with a wheat allergy or sensitivity should not consume the affected product. Dispose of it or return it to the place of purchase for a full refund. The announcement states that no other Häagen-Dazs products or batches were affected and that no illnesses or injuries had been reported at the time. Confirm the latest status on the FDA recall page.
Häagen-Dazs Ingredients and Allergen Questions
Ingredients vary by flavor and product format. A standard ice cream pint, novelty bar, sorbet, shop dessert, seasonal flavor, or discontinued product may have a different recipe and allergen statement. Check the exact package currently in your possession rather than relying on an ingredient list for a different flavor or an older online listing.
For an ingredient change, soybean-oil concern, natural-flavor question, allergen issue, or dietary restriction, provide customer service with the complete product name and package code. Customer service can identify the production record more accurately when those details are included.
Häagen-Dazs Shop Complaints
Häagen-Dazs shops in the United States are independently owned and operated by franchisees. A complaint involving a shop employee, order, cleanliness, hours, price, local refund, delivery, or ice cream cake should normally begin with the manager or owner of that specific location.
- Use the official shop locator to identify the location and local telephone number.
- Contact the manager with the visit date, approximate time, order details, receipt, and requested resolution.
- If the local shop does not resolve the matter, submit the official consumer contact form and identify the exact shop.
- If a third-party delivery service processed the order or payment, also use that company’s in-app support route.
Do not assume that another Häagen-Dazs franchise can refund a purchase made at a different location.
Häagen-Dazs Franchise Information
The Häagen-Dazs Shoppe Company franchises U.S. retail shops. The official franchise page lists franchise-development contacts and explains the application, site-review, training, construction, and approval process. Franchise inquiries should use the official Häagen-Dazs franchise page rather than the consumer complaint line.
Who Owns Häagen-Dazs?
Häagen-Dazs has a geographic operating structure that can cause confusion. In the United States, Dreyer’s Grand Ice Cream Inc. operates the Froneri business and U.S. brands, including Häagen-Dazs. Froneri is therefore the relevant parent organization for U.S. consumer and product matters.
General Mills manages and operates Häagen-Dazs outside North America. General Mills should not be presented as the primary operator for a U.S. grocery-product complaint or a U.S. Häagen-Dazs shop issue.
Häagen-Dazs Frequently Asked Questions
What is the Häagen-Dazs customer-service phone number?
Häagen-Dazs consumer service can be reached at 1-800-767-0120. Current published hours are Monday–Friday, 8:00 a.m.–5:00 p.m. Eastern Time.
Where is the Häagen-Dazs U.S. corporate office?
The U.S. brand is operated by Dreyer’s Grand Ice Cream Inc., whose headquarters is at 590 Ygnacio Valley Road, Suite 300, Walnut Creek, CA 94596.
Is Häagen-Dazs headquartered at 9090 Whiskey Bottom Road?
No. That Laurel, Maryland address is associated with a Dreyer’s manufacturing and operations facility. It should not be labeled the current Häagen-Dazs or Dreyer’s U.S. corporate headquarters.
How do I request a Häagen-Dazs refund or replacement?
For a packaged grocery product, contact consumer service with the receipt and package-code information. For a purchase from a Häagen-Dazs shop, start with the specific franchise location. Refund eligibility depends on the purchase circumstances and cannot be guaranteed by COH.
How do I report a foreign object or damaged seal?
Stop consuming the product, preserve the package and product safely, photograph the issue, and contact consumer service. Include the batch code, best-by date, UPC, retailer, purchase date, and receipt when available.
Are Häagen-Dazs shops company owned?
Official location pages state that U.S. Häagen-Dazs shops are independently owned and operated by franchisees.
Is Häagen-Dazs owned by General Mills in the United States?
General Mills manages Häagen-Dazs outside North America. Dreyer’s Grand Ice Cream, part of Froneri, is the relevant operator for the U.S. business.
Häagen-Dazs Reviews and Complaints
COH readers have discussed product sweetness, cultured-cream products, soybean oil, natural flavors, and ingredient changes. When submitting a review, identify the exact product and flavor, purchase location, package size, and whether customer service resolved the concern. Avoid making a brand-wide ingredient claim based on one product because recipes differ.
Related Corporate Office Pages
- Ben & Jerry’s Corporate Office
- Baskin-Robbins Corporate Office
- Dairy Queen Corporate Office
- Braum’s Corporate Office
- Turkey Hill Dairy Corporate Office
Official Häagen-Dazs and Dreyer’s Resources
- Häagen-Dazs U.S. brand page
- Consumer contact form
- Häagen-Dazs shop locator
- Dreyer’s U.S. headquarters
- FDA Häagen-Dazs recall notice
Why Trust This Häagen-Dazs Corporate Office Page?
Corporate Office Headquarters editors reviewed current Häagen-Dazs, Dreyer’s Grand Ice Cream, Froneri, General Mills, and FDA resources when preparing this update. We distinguished the U.S. corporate office from the Maryland manufacturing facility, separated packaged-product support from independently operated shop complaints, and reviewed the visible reader submissions for relevance and privacy concerns.
Page updated August 13, 2026.
Share Your Häagen-Dazs Experience
Have you contacted Häagen-Dazs about a product, ingredient, refund, foreign object, shop visit, delivery, ice cream cake, or customer-service concern? Leave a factual review below explaining which support route you used, how long the response took, and whether the issue was resolved. Do not post an email address, telephone number, home address, payment information, medical record, or full receipt number.
Disclaimer: CorporateOfficeHeadquarters.com is an independent informational and review website. It is not affiliated with, endorsed by, or authorized by Häagen-Dazs, HDIP Inc., The Häagen-Dazs Shoppe Company, Dreyer’s Grand Ice Cream Inc., Froneri, General Mills, or any Häagen-Dazs franchisee, retailer, delivery provider, or business partner. Company names, trademarks, logos, product names, and service marks belong to their respective owners. Contact information, hours, ownership arrangements, ingredients, recipes, allergens, recalls, policies, and procedures may change without notice. Although COH works to keep this page accurate, it cannot guarantee that every address, telephone number, link, product detail, response time, or policy will remain current, and it cannot guarantee a refund, replacement, response, investigation, or resolution. Reviews reflect individual contributors’ opinions and experiences and do not necessarily represent the views of COH or the companies named. This page is not medical, legal, food-safety, emergency, franchise, employment, or financial advice. Verify ingredient and allergen information on the package in your possession and consult appropriate professionals or authorities when necessary. For a medical emergency or severe allergic reaction, call 911.
